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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Certificate of Excellence
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1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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1,546 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 of 5 stars Reviewed today NEW

It was our 1st time staying at Magellan Sutera Hotel. We love our stay so so much! Arrival -was not being greet by anyone. -concierge,either they were too busy that they didn't notice we were coming..hence did not offer to carry our luggage. Room -stayed at room 7359, far from the lobby -room was was spacious does the bathroom -the... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Huge property, also acts as a country club to the affluent locals. Pacific hotel is the business hotel and Magellan is the luxury hotel the two meet in the middle with the country club. Pools are fab food is ok but nothing special. The service is typical of Malay style as it is governe owned it an be a touch... More 

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1 review
4 of 5 stars Reviewed yesterday NEW

Everything was great except for the welcome: rarely seen a door man and no welcome drinks as communicated at booking. Temperature inside the resort was somehow set very low, freezing! Chinese restaurant at ground fl was nice, recommended for both business & family!

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Melbourne, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Initial arrival was to an large open lobby that just made you say "wow". We had booked a deluxe sea view room and definitely weren't disappointed with views over the bay to the islands and amazing sun sets. Room was large and well set out. Best hotel bathroom we have ever had - it was huge and decadent. Had an... More 

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Hong Kong, China
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed in the club floor for two nights during Easter holidays and I must say I loved it loads!!! 10 minutes always from city center then you can find the resort. Nice pool and by staying in the resort, you got access to all three properties facilities. Plenty of water sport activities. We joined the island tour and everything have... More 

Was this review helpful? Yes
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear SieSieC, Thank you for your kind comments on our TripAdvisor page! We are always very happy to have like-minded guests, like yourself, who appreciate and enjoy our location, guest rooms, facilities, service and amenities. Thank you for highlighting the benefit of being a guest of Sutera Harbour Resort. All in-house guests are given cross-signing privileges and access to a... More 

Paris, France
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This hotel is in a beautiful spot and is well designed. The rooms are spacious and the outdoor area is beautiful. The low rating is because two of my colleagues got food poisoning on different days - probably from the lunch buffet.

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SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Mel_Slade, Thank you for taking the time to post a review on our TripAdvisor page for the compliments for our hotel design, location, swimming pool, room and view. However, we are most concerned to learn of the issues that your colleagues have experienced. Please be assured that your concern is being analysed seriously as our main goal is to... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at the Pacific Sutera for 10 nights in May and thoroughly enjoyed our stay. We arrived following a rather long journey and were initially a little disappointed to have to wait for our room, which should have already been available. However, the hotel had upgraded us, so I felt this 45 minute wait was worthwhile... More 

Was this review helpful? Yes 1
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Bawters, Thank you for posting a review about your stay experience on our TripAdvisor page. We're glad that you had an enjoyable stay and appreciate that you took the opportunity to explore some of our 15 restaurants and bars, as well as swimming pool facilities. Hope you had the chance to try out our internationally renowned Mandara Spa during... More 

Perth, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

we have just stayed at the Magellan hotel and had the perfect holiday. The staff where wonderful nothing was to much trouble, we where treated like royalty. Sometimes we ate at the pacific and the service was amazing. We felt we where staying with friends not strangers. Will definitely go again.

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SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Pamela Gordon T, Thank you for sharing such a wonderful review on our TripAdvisor page. Your succinct review and ‘5 star’ rating are very much appreciated. It brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our guest room, facilities, amenities and service. It really matters to us that our guests leave feeling like... More 

東京
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

Accomodation is very good. CP of chinese restaurant was very very good and we have eat it twice in our trip.However,breakfast is so so. One thing we have very scared was the hotel passage.Since the height of the wall along with center empty space was very low, it seems to be easy to fall down and we could not walk... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Kenji K, Thank you for taking the time to post a review on our TripAdvisor page. We are glad you had an enjoyable stay and also took the opportunity to dine not just once, but twice at our award-winning Silk Garden restaurant at The Pacific Sutera Hotel. Your compliments are a great source of encouragement to all of us.... More 

Langkawi District, Malaysia
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Quality hotel in traditional style. Beautiful pool area with access to small sandy beach Friendly staff and the best concierge we have found, Raj. A fountain of valuable information and places to visit.

Was this review helpful? Yes
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear SharonJT, Thank you for posting a review and sharing your lovely photos of your recent stay with us on our TripAdvisor Page. We hope you had the opportunity to enjoy a signature drink at our exclusive beach surrounded by swaying trees which is a great spot to catch the gorgeous view of the sunset. It's a must do when... More 

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