Our group arrived after a long hot day of travel at the hotel at 430 PM. Only 2 of 8 required rooms were ready. I received mine some time after 5 PM; 2 rooms were not available until after 6 PM. OK, I get this at 1200 noon. And at 2 PM, even 230 PM. But 430 PM? Major misstep... More

Stayed at the hotel for one night. Overall I was pleased with the hotel. The front desk was helpful & courteous. We asked for a roll away bed which was promptly delivered in the same way as towels where when we requested more. The room was clean. The bathroom is open to the room but it does have sliding doors... More

When we got there, our rooms weren't ready yet so we were a bit disappointed at first. The lady at the reception gave us drink and meal stub at the restaurant. In less than one hour, the room was ready and they upgraded our room to a suite and they told us we could stay till 4pm since our flight... More

I stayed at Hyatt Regency for 4 nights with my girlfriend last year, and it did not disappoint. Overall, it lives up to the brand name, and my review is as follows: Room - very spacious, clean, and comfortable. It is definitely on par with most other 5-star hotels I've stayed at over the years. Food - very delicious and... More

I am a regular patron of Hyatt hotels, particularly the one in Kuantan and Kota Kinabalu. While both are good, the one in Kota Kinabalu stands out as a better choice of the two. Perhaps it is the Sabahans friendliness, and their sincerity in making my stay as memorable and comfortable as possible. From the attentive front desk, the housekeeping... More

We booked through Agoda and when we checked in they upgraded us to a very nice room. I had requested a non-smoking room with a view which they followed through with.The view was just gorgeous. Service at the hotel was very good, rooms were really nice, I loved that the bathroom was all open, but then you could slide these... More

We visited this hotel in the last few days of April 2012. First impressions were good as the hotel pickup service was waiting as previous arranged using the Hyatt website ‘E-Concierge’. Check-in was smooth and easy, we were staying in a club room so we checked-in at the club lounge. The room was spacious and had an open washroom with... More

We really enjoyed our short stay at this Hyatt, the room was very big and luxurious. Situated closed to the walk along the sea but not really close to any restaurant. This is the place you just want to enjoy and not going out. Very comfortable bed and quite room. More

My mark would be 'exceeded expectation' and as we had booked a Club room, we had fairly high expectations. No sea view but a good-size, smart, modern room with a bathroom screen arrangement we hadn't seen before. The room was cleaned well daily, with a 'top-up' in the evening, and had very comfortable beds and pillows. The Regency Club has... More