The hotel was newly renovated and the very good thing about the hotel is room because the floor is made of wood tiles not carpet so the room was not smelly.. the hotel rate in which buffet breakfast is included is also very, very reasonable and way more cheaper than the hotel rates in the Philippines..the staff is also friendly... more

The hotel was booked by our agency and I read the reviews here and didn't expect much. We stayed there for 4 nights in 3 different rooms due to our excursions and overall quite happy to recommend to hotel. Good The hotel was recently refurbished and there's still renovation going on (the restaurant re-opened while we were there) and the... more

We needed one night's stay in KK, awaiting a flight to Sandakan early the next morning. The taxi ride was only about 12 minutes from the airport and the driver knew where to go when we said "Palace Hotel". Take note that this hotel, despite its name, is NOT part of the Bejaya hotel group. Located on a small hilltop,... more

I travel in Malaysia a fair amount, and I thought that the price for a room here was okay for the room, but the service and location leave a lot to be desired. I had an accident before my holiday and was on crutches for this trip. We were booked in a room that was the farthest from the lobby... more

after we landed, our tour guide took us to palace hotel. we checked in and i was astonished with the room. it has red theme and a plasma TV. though not many channels available, but we managed. the room was spacious for two and the bathroom was clean. The view from the window was lush greenery and the AC was... more

So, looking for a half decent place to have a decent stay in KK, our agent mentioned this for a pretty good price. After reading a few reviews it seemed we were going to be in for a small shock... but being a little short of money, we went ahead with it. We got there and checked in pretty easily... more

We arrived at on the 12-Jul-07 at around 1030am and were asked to wait an hour whilst the room was prepared. When the room was prepared we booked in. We had noticed some noise in the hotel whilst waiting and were informed that the hotel was going through renovation at present and there would be noise from 8am to 8pm... more

I understand the hotel already bought over by new company called NPC Resources as inform by the receptionist since March 2007. The service quite bad as the staffs do not know their facilities and services provided (mostly new staffs). The room that i stayed quite rundown. Dirty tiles in the bathroom, smelly carpet with stain, aircond not functioning well due... more

We stayed in this hotel on two separate occasions during the space of a week. The first time, the room we got was really nice. Very clean, and nice decor - with all the usual amenities - mini bar etc. Fairly high standard. The second time we checked in, we had specified and paid for a room of the same... more