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Shangri-La's Tanjung Aru Resort & Spa

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20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
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1 room 1 guest
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2,679 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (600)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
  • All months
    (2679)
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    (763)
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    (631)
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London, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for five nights. When we arrived, we were quickly checked in and went to our room. We had requested and paid for a sea view room and that was exactly what we got - it was a fabulous view. The room was lovely, big and spacious with a good range of tv channels. There is a very... More 

Was this review helpful? Yes 1
Miri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The resort is very well maintained, personnel is very nice and the overall experience was great! We travelled with an infant and the swimming pool was well designed to be enjoyed with our baby as well as all the other facilities. Recommended!

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Hong Kong, China
1 review
5 of 5 stars Reviewed 4 days ago NEW

My kids love the swimming pool and the water slides very much! My hubby likes siting at the balcony enjoying the fantastic seaview all the time, and I like the delicious dish of the Chinese restaurant. The staff are helpful and friendly. We surely stay in this hotel when we visit KK in future.

Review collected in partnership with shangri-la.com

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Ipoh, Malaysia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Stayed just for a night to celebrate my girlfriend's birthday. Everything here is perfect. From the moment we arrived, our transport was there very helpful and friendly driver, the MPV is equipped with wifi although its just a 5mins drive to the hotel. Reception at the hotel was fantastic, every single staff that passed by us greeted us with a... More 

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Chesterfield, United Kingdom
Level Contributor
106 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is situated on the coast on the outskirts of Kota Kinabalu, a large city. It is an easy taxi ride from here to get into the city centre, should you choose. The hotel is beautiful, built to reflect traditional Malaysian culture. Many of the public areas are open to allow the breeze through so it never feels enclosed.... More 

Was this review helpful? Yes 1
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear BadTeacher, We're so happy to hear that you had enjoyed your holiday here with your family. We can't wait to welcome you all back again soon! Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

London
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We are here at the moment in connecting rooms. It's a mishmash of good and bad though I don't think 5 star hotels should have the bad. First off we were made very welcome on arrival and whisked through to the club lounge in the Kinabalu wing. Given that we are here for 10 days (more about that later) it... More 

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Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear expatmanc, I would like to take this opportunity to thank you for giving us the comprehensive review and apologize for the shortcomings you had experienced while you were here. We will launch immediate investigations into your observations and will re-train our colleagues accordingly. We strive to constantly improve our products and services and therefore, appreciate that you had pointed... More 

Shanghai
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Our first stay on Borneo. We stayed in a Tanjung Wing Sea View room. The room was spacious and well decorated with a nice view. Breakfast had a big variety and there was quite an amount of kids entertainment during breakfast. Kids Club was fantastic, water play area for the kids was fantastic too. We as parents had a very... More 

Was this review helpful? Yes 1
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear ShanghaitoAsia, Please accept our deepest appreciation for this wonderful review and recommendation! We are very happy to hear that you and your family had enjoyed your stay here. I hope you had time to explore the whole grounds - all 25 acres of it and beyond. The STAR Marina has snorkeling gears for the little ones as well, that's... More 

Kuala Lumpur, Malaysia
Level Contributor
265 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a meeting. Facilities were good. Room was spacious with a comfortable bed and pillows. Breakfast spread had a wide variety of local and western options. For the meeting, the tea break snacks were almost meals on their own!! Nice! The gym was well equipped. Staff were helpful. On the downside, the beach was very small with a... More 

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Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear yss97, Thank you so much for your review. I am glad to hear that you had enjoyed your short stay with us and hope to see you back here for a holiday soon. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Kota Bharu, Kelantan, Malaysia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my second time here, the first was in 2004. A lot has changed. This time around we brought our daughter, overall..room was excellent, food was good with variety of breakfast buffet. Even room dining was superb. The best part is the pool area. the slides and pools were too excellent. But as a parent the most important is... More 

Was this review helpful? Yes 1
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear azzaomar, First of all, welcome back to Shangri-La's Tanjung Aru Resort & Spa! It's really wonderful to hear that you had enjoyed your stay here with your family this time. Thank you very much for giving special mention to the lifeguards who are often overlooked but play such an important role in the resort. I will let them know... More 

Munich, Germany
Level Contributor
121 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 5 nights, my friend booked it because of the 'adult only' pool. This description was pretty misleading as its only a section of a pool and the whole area is full of families. The breakfast restaurant was so busy, with clowns as animateurs and also lots of kids. Amazing amount of choice of food, but no chance... More 

Was this review helpful? Yes 1
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear trip-chick-munich, Thank you for taking the time to write this review of us. We appreciate your compliments and comments and apologize that your experience at the resort did not meet your expectations this time. We do hope you will return one day to give us a chance to show off our real colours. Wishing you many happy travels ahead!... More 

Hotel Review Summarization

What travelers say

  • Sunset Bar(31)
  • Rasa Ria(24)
  • Club lounge(13)
  • Very good(5)
  • Taxi ride(5)
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