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Shangri-La's Tanjung Aru Resort & Spa

Certificate of Excellence
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20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
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Best prices for: 1 room 1 guest
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Shangri-La's Tanjung Aru Resort & Spa
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Shangri-La's Tanjung Aru Resort & Spa
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2,465 reviews from our community

Traveler rating
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    710
    216
    70
    44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

Just spent 2 weeks at this Hotel. Infinity Pool lovely. Lifeguards extremely attentive and control all areas of the pool very sensibly. Nice touch to have flavoured water available around the Pools. Breakfast adequate although on occasions slightly uninspired and catering for masses. Hit or miss whether offered initial drink in the morning and tea and coffee not always offered... More 

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Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is the most wonderfully relaxing hotel, perfect for a complete chill out holiday. The staff are exceptional, friendly warm and helpful and absolutely go the extra mile. I celebrated my birthday here and they couldn't have done any more to make it special. The setting is exquisite, with a magnificent waterside location and gorgeous sunsets, and there is so... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Welcoming staff from the minute that you arrive. We had a suite with an ocean view. It was fantastic. We had access to the club which was well worth the extra money. The resort is beautiful. Great slides. Great kids club. Excellent food. We would definitely return there.

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Shanghai, China
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Everything is beautiful and the view looks great. This time I came alone for business trip but it is even better to come with family or lover. The sunset bar and lounge is especially attractive. The swimming pool is amazing!

Review collected in partnership with shangri-la.com

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Contributor
15 reviews 15 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed in this resort for our company annual meet in January. Must say, what a lovely resort! Rooms were hugeee and so luxurious. Loved every bit of it. The resort was very clean and well kept too. Breakfast area overlooks the pool and the garden, lovely view. Breakfast spread was very good as well. The pool was one of my... More 

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kent
Top Contributor
66 reviews 66 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

this was my second visit to this hotel, the first being ten years ago. the setting is wonderful, especially the views from the sunset bar. room service a little slow (40 mins for an orange juice) but staff v friendly and helpful. food good in all the restaurants. infinity pool with seperate area for adults only, a kids play area.... More 

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Belfast, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

We were greeted pleasantly and instantly attended to. Unfortunately our cases had been delayed by Malaysia Airways, however the lady who checked us in rang to check on the estimated arrival of the cases and personally escorted them to our room when they arrived two hours later. The lady, named Deborah, also “upsold” us to a suite, selling us the... More 

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Shanghai
Top Contributor
89 reviews 89 reviews
88 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I had been a fan of the Shangri-La chain of hotels for quite some time. Yet I have become increasingly disappointed. One have the impression that generally there is no investment in the properties anymore but rather one tries to use them as cash cows. What was once a classy restrained style of luxury has become a faded beauty. Regarding... More 

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Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear CKober, We truly appreciate the time you spent and the effort you had made to write this review of us. Your detailed and well-written notes will help us to improve on the areas that we may have overlooked. Thank you for being a true friend. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Cedar Hills, Utah
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Just conducted a conference at this hotel last week. From the moment you arrive at the airport and are greeted by the waiting hotel staff to the ice cold wash clothes to cool you down once you sit in their comfortable vans, this hotel was exceptional in their service. A big gong greets your arrival and the hotel lobby is... More 

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Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear cjbushman, Wow! You've blown us away with your compliments. You've just made put a chocolate-covered cherry on top of our weekend! With a very big smile, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 4 nights with my husband and 2 kids in Tanjung sea view room ground floor. Room was very spacious and clean. Very easy access to the outdoors as it is at the ground floor. The view from the room was spectacular as we were facing the sea and was able to view the beautiful sunset. The swimming pool... More 

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Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear nirmalahk, Thank you so much for writing and telling us about your holiday with us. We're so happy to hear that you had a wonderful vacation with us and that your children had fun too! Please let us know the next time you are back. We'll point you towards the beautiful coral islands that are 10 minutes away by... More 

Hotel Review Summarization

What travelers say

  • Sunset Bar(37)
  • Rasa Ria(28)
  • Club lounge(17)
  • Taxi ride(7)
  • Very good(5)
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2,086 photos of this hotel

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Hotel & grounds (7)
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