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Shangri-La's Tanjung Aru Resort & Spa

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20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
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Shangri-La's Tanjung Aru Resort & Spa
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2,627 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (592)
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Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

In summary, we really couldn't fault the Tanjung Aru. We received excellent service, the room was beautiful and the resort grounds and pool are lovely. If you are looking for a resort getaway, we would highly recommend it. I'll now go into more detail for those interested. Transfers and check-in: We had our travel agent book a transfer through the... More 

Was this review helpful? Yes
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear drbrad25, Many, many thanks for your wonderful review of the resort! We're really glad you liked the little touches like Vegemite and congratulatory card. We look forward to welcoming you back soon. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Uk
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Amazing holiday here, fantastic sea views, nice food and very helpful staff. The rooms were excellent. One of the best hotels I have stayed in. The pool areas were brilliant. There is an arrangement to go over to the nearest island Sapi where they had the hotels sunbeds and drinks area. I would definitely stay there again. We also went... More 

Was this review helpful? Yes
Shangrila_TAH, Direc at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Jennifer N, Your review makes the start of this week extra bright and sunny for all of us here! Thank you very much for your compliments. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Hong Kong
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were here for 5 nights and were treated like family. This place knows what service is about. Even though it was the height of summer holiday, with lots of customers. They were able to treat our family like there are no others. The rooms were clean, the food was decent and the people were just exceptional.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
Shangrila_TAH, Direc at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Travelasfamily, We're absolutely thrilled to read your review of us. All of us try our hardest to ensure that every guest is taken very good care of and nothing beats reading reviews like these. It warms our hearts! Thank you very much. We look forward to welcoming you back again soon. Yours sincerely, Claudina Wong Director of Communications Shangri-La's... More 

Hangzhou, China
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Every thing was good! And service is good. Just please do speed up your check in and check out process. 25Mins for check in, 30mins for check out. Very nice pool in the hotel. Thank you for the good vacation!

Was this review helpful? Yes 2
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Kelvin W, Thank you for taking the time to write this review of us. We will definitely look into the check-in and check-out process to ensure more time-efficiency. We're so glad you had a wonderful stay with us and look forward to welcoming you back again. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Hong Kong, China
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I love the Shangri-La as a brand, but I felt somewhat let down by this property. We were only staying one night, but had to change rooms as the first one was dirty. In the second room (241), the cleanliness was better, but the rug was dirty - it stank of smelly feet (sadly true). They had clearly tried to... More 

Was this review helpful? Yes 1
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear MlMcDermott, Thank you very much for taking the time to write this review of us. I am very sorry to hear that the rooms you were shown were not up to your expectations. Can you kindly share the room numbers with me so that we can take immediate actions to improve them? We will also look into retraining our... More 

Penang Island, Malaysia
5 of 5 stars Reviewed 6 days ago NEW

We had gone to celebrate our sons birthday there. It was perfect. The staff were ever so friendly, always with a smile on their face, so helpful. We were traveling with an infant and they even manage to have meals specially prepared for her. And for the birthday dinner the Tatu cafe team came in with a cake, singing the... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear nivrah, Thank you for your many compliments! We're so happy to hear that you had all enjoyed the celebration and the holiday so much. Do come back for another holiday soon. May your son have many more extra-fun holidays with awesome parents like yourselves! Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

1 review
5 of 5 stars Reviewed 1 week ago

We stayed for 4 days and 3 nights at this hotel in tanjung wing around early june. I requested for honeymoon setting which includes the bedroom deco etc to suprise my husband for our honeymoon. I was initially frustrated as there was no rose petals on the bed although the cake and fruits were sent after we checked-in into the... More 

Was this review helpful? Yes
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Raihan R, Thank you for this lovely review. We're really happy to hear that you had had a wonderful honeymoon here. All of us at Shangri-La's Tanjung Aru Resort & Spa wish you and your husband an entire lifetime of many great adventures together. Come back again soon! Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort... More 

Kuala Lumpur, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Most hotels discharge their duties the moment we check out. But Shangri-la Tanjung Aru proved that it is different. We left our AC adaptor in the hotel room, and realized it only a week after checking out. We emailed the hotel, and got the confirmation from the housekeeping division that the AC adaptor will be sent to us via courier... More 

Was this review helpful? Yes 1
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear YWanShin, We're really glad to hear you have your AC adapter back. Thank you for your lovely review and your compliments. We look forward to welcoming you back to our resort very soon. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff and service provided at this hotel is excellent, bar none! It's very sweet of them sending birthday card & cake to my room on my birthday! This hotel has amazing sunset view, the Sunset Bar, the private beach and Coco-Joe's Restaurant would all give a good view of the sunset. We were staying at one of the sea... More 

Was this review helpful? Yes 2
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear umaperola, Thank you for taking the time to write this review of us. I am so glad to hear that your birthday here was a special one. Meanwhile, we will highlight our comments to the resort's transportation contractors. We look forward to celebrating other happy occasions with you in the near future! Yours sincerely, Claudina Wong Director of Communications... More 

Perth, Western Australia, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a wonderful place for families. The resort has everything you would need. The staff are the best we have experienced. The dining options, pools and recreational activities are abundant and varied. Great water park/pool area. Lots of different eating options from poolside carts, sundae bar, pool bar and ala carte and buffet restaurants. Has own watersports area which... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Felipity, Wow! Thank you for your wonderful review. We're so happy to hear that you had enjoyed your holiday here with us. Do come back soon! Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Hotel Review Summarization

What travelers say

  • Sunset Bar(31)
  • Rasa Ria(24)
  • Club lounge(13)
  • Very good(5)
  • Taxi ride(5)
Questions? Get answers from hotel staff and past guests. Ask a question

2,242 photos of this hotel

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