We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La's Tanjung Aru Resort & Spa

Certificate of Excellence
Hotel website
Hotel deals
20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Special Price
35% off room rate
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Shangri-La's Tanjung Aru Resort & Spa
Professional photos View all
Browse nearby
Shangri-La's Tanjung Aru Resort & Spa
Write a Review

2,538 reviews from our community

Traveler rating
    1,466
    730
    223
    73
    46
See reviews for
805
998
48
99
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (570)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
  • All months
    (2538)
  • Mar-May only
    (752)
  • Jun-Aug only
    (667)
  • Sep-Nov only
    (631)
  • Dec-Feb only
    (488)
All months
Forster, Australia
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My partner Nathan and I had been looking forward to experiencing KK and was tossing up between both this and Rasa Ria for our stay... Choose any other than this! It truly is a Chinese circus... No manners way too loud and spitting everywhere!!

Was this review helpful? Yes 4
Hong Kong
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

If you're thinking of booking at Tanjung Aru, I would strongly suggest thinking twice. As is the case for many other Shangri-La resorts, this place offers kid friendly facilities. It is large enough to house several restaurants that you can try out during your stay and to accommodate very large groups. The ocean view from the room is great. The... More 

Was this review helpful? Yes 1
Sheffield, United Kingdom
Top Contributor
133 reviews 133 reviews
33 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

having recently stayed at the Shangri-La in Boracay I was really looking forward to another stay in a Shangri-La , unfortunately the whole experience was not as good. Check in was slow and when we were shown to our sea view room you had to stand on 1 leg against the window to stand a chance of seeing any water... More 

Was this review helpful? Yes 1
Hong Kong, China
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 5 days ago NEW

I stayed there with my bf for 3 nights. Got upgraded to seaview Suite.(should be garden and sea view ;p ) Though it takes15 mins to get to downtown and takes like 30 or 35 dollars(smtms 25 dollars from downtown to Shangrila) to downtown, it reli worths staying here with such a good sea view and it locates exactly next... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Greater Perth, Australia
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Shangri La May 2015. Check in was very smooth and efficient. We booked the Kota Kinabalu wing Ocean Veiw. We were not disappointed the view from room 9522 was beautiful this was on the 5th floor. The room was spacious the bathroom had been updated only down side for me was that the bed was toooo... More 

Was this review helpful? Yes
Markham, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

The Shangri-la has been my first choice for holiday ans business. I plan to stay in KK Shangri-la for my coming trip in June for 10 days on business and pleasure. I email inquiry about transport between the city and the hotel using the contact at their website, they didn't bother to reply even though I sent a second email... More 

Was this review helpful? Yes 3
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear T C Y, Please accept our most sincere apologies for this oversight. We will re-train our colleagues to ensure that we do not miss guests like yourself ever again. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

2 reviews
4 of 5 stars Reviewed 1 week ago

last week, my friends and i went to this resort for interviewing one of the workers about total quality management. we got Mr Laurentius Bansing, which is the training manager. for me, based from our interview session he is one great guy. i bet most of the workers like to working with him. i just want to thank him for... More 

Was this review helpful? Yes
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear nGiau_92, Thank you for your review. I definitely agree with you, Mr. Laurentius Bansing from Human Resources is one great guy. The most wonderful thing about this resort is that there are many more like him here! Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Bolton
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Just spent 10 nights here and had a really lovely time. The hotel needs some refreshing and updating but the rooms we upgraded to Kinabalu Wing, are large and comfortable. This gave us access to the lounge for breakfast, drinks and nibbles which was all very good. The pool area is great but the sun loungers are very uncomfortable and... More 

Was this review helpful? Yes
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear lovetochillbolton, Thank you very much for your review of us. We will take your comments about the standard of our products and services in mind and will work towards improving ourselves constantly. Velinda will be most happy to hear your compliments! Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

This is a long review so you may wish to scan through if you're after information about something in particularly. Overall: My husband and I have had a wonderful time on our honeymoon at Shangri La in Sabah. Two weeks of sunshine, day and night swimming, delicious food, delectable cocktails and enjoyable conversations with the locals in KK and at... More 

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Devina L, Thank you for your comprehensive review of our resort. We're delighted to learn that you had a wonderful stay with us. We will look at how we can continue to improve our services. Meanwhile, we will let our colleagues know that you had mentioned them. I am certain they will be delighted: - Appy, the singer-songwriter extraordinaire... More 

Hoddesdon, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I visited 2 Shangri-La's in Borneo to celebrate a big birthday, and would recommend both. It was a lovely experience, and as we're not regular 5* hotel people the level of fabulous service came as a real shock. The beauty of this hotel is its location into the town of KK, its bars and restaurants, and generally the street-life. Also,... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Helen D, I am delighted to hear that you had had such a wonderful time here. Thank you for this lovely review. We look forward to welcoming you back to the Shangri-La soon. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Hotel Review Summarization

What travelers say

  • Sunset Bar(31)
  • Rasa Ria(24)
  • Club lounge(13)
  • Very good(5)
  • Taxi ride(5)
Questions? Get answers from hotel staff and past guests. Ask a question

2,100 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2074)
Viewed
Hotel & grounds (464)
Viewed
Pool/beach area (354)
Viewed
Business center/function rooms (9)
Viewed
View from room (187)
Viewed
Room/suite (271)
Viewed
Dining (109)
Viewed
Bathroom (45)
Viewed
Family/play areas (16)
Viewed
2:31
Videos (2)
Viewed
Other (617)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (5)
Viewed
View from room (2)
Viewed
Dining (1)
Viewed
Other (6)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities