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Shangri-La's Tanjung Aru Resort & Spa

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20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
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30% off room rate
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1 room 1 adult
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2,921 Reviews from our TripAdvisor Community

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Auckland, New Zealand
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

From the moment we arrived at the Airport and was met by the resort representative, my wife, family and I were treated like very special guests by all the resort staff. The staff knew your name and greeted you like family. They engaged in conversation about the big day and were genuinely interested. The staff just couldn't do enough for... More 

Review collected in partnership with Shangri La Hotels

Helpful?
Thank 16Clint56
Shenyang, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stay 3 nights in this Hotel, very friendly and helpful staff. I have to say thanks to the bellboy them the have given us an out of the box service. The Breakfast buffet is excellent. The beach is clean and beautiful, the offer some free water sport activities. The kids like the trip in to the rain forest to... More 

Helpful?
1 Thank 45peter1960
Seoul, South Korea
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

When checked in, one of our room was not clean at all. Sort of local soup was spilled on floor and housekeeping didn't clean it so the smell was all over the room and We could not sleep at night. We called front and housekeeping and they promised to check but did not show up. We called again and again... More 

Helpful?
Thank ByungsooChoi
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear ByungsooChoi, Please accept our most sincere apologies for the inconvenience you had encountered during your check-in at the resort recently. The relevant departments will be notified and we will immediately retrain our colleagues to ensure that this does not happen again. Thank you for your continued support and your kind words about the STAR Marina. Yours sincerely, Claudina Wong... More 

Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we arrived, the exemplary service showed. Although the rooms were not ready, we were given free drinks at the restaurant (we paid for the food). The room was really clean and had everything that you need. Some of these things are free and fast WiFi, a great selection of television channels, good air-conditioning system and really comfortable... More 

Helpful?
1 Thank Rayirth
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Rayirth, What an amazing review! Thank you so much. We are truly humbled. We're really happy to hear that you had such a great holiday here. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Level Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This and the Rasa Ria resorts are my favourite in KK. The Tanjung Aru doesn't have as good a beach as the Rasa Ria but it does have an awesome sunset bar right on the water and the spa is a must if you like to pamper yourself - or go to a free yoga class in the spa pavilion... More 

Helpful?
Thank Oscar T
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Oscar T, So glad to hear that you had a great holiday in Kota Kinabalu. Thank you so much for this wonderful review and recommendation!! Can't wait to welcome you back again soon. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Victoria, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We spent eight nights at the Tanjung Aru resort and what a fantastic time we had. All of the staff at every section of the resort were extremely friendly, welcoming and accommodating from the minute we arrived right up until our departure. The front desk staff were amazing, check in time was very efficient and our requested rooms were prepared... More 

Helpful?
Thank IRTAFZ
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear IRTAFZ, Thank you so much for your review. I'll be sure to share your great review with all my colleagues here, especially Evelyn and Nur Hafiza. I'm sure they will be so happy to hear this. We hope to serve you again soon. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Basel, Switzerland
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hotel is very nice, the rooms are big and ours had a private wirl pool (whish was not very clean btw). The breakfast is nice the beach is moderate. I think the prize is a little to high for what you get...

Helpful?
1 Thank Jules651987
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Jules651987, Thank you for your review of us. We do hope you will come back again so that we can exceed your expectations next time. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is no doubt the best resort in Malaysia, because the rooms are big and offers a big balcony. The views you can see from the balcony is fantastic. The pool is big. It is the place for a relaxing swim. The dinner is great. The food was tasty and there was even a band performing in the cafe... More 

Helpful?
2 Thank jeffrey407
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear jeffrey407, Wow. Wow! WOW! Thank you so much for this review. It's like getting a million hugs at one time. We're truly grateful. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Shanghai, China
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful place to spend a few days. The sunset bar is a wonderful place to watch the sun go down, but get there early to be sure of a seat. The restaurants are fairly normal hotel restaurants, nothing particularly special - but the breakfast is large and comprehensive (although no bacon, for obvious reasons!). The rooms were comfortable and we... More 

Helpful?
1 Thank TTY2008
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear TTY2008, It's always wonderful to hear back from guests who had stayed with us. Thank you so much for your recommendation and kind words. Can't wait to see you back here again soon! Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Male
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I have attend my sister wedding on 23 Jan and we also stay a night there in the hotel... This is not a 5stars hotel as shangrila standard. There is few point which is terrible. I have stay in so many 5 star city hotel and resort but I never have this bad service ever. My sister choose to have... More 

Helpful?
Thank Rachael C
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Rachael C, Thank you for taking the time to write this review of the resort. I read your review with much concern. Please accept our most sincere apologies for the shortcomings you had experienced during your sister's wedding. The related divisions have already been alerted. We will take immediate steps to re-train the relevant colleagues to ensure that we... More 

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