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Shangri-La's Tanjung Aru Resort & Spa

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20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
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2,936 Reviews from our TripAdvisor Community

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Brisbane, Australia
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

We checked into the Shangrila for one night as part of my brother's wedding dinner reception package. Upon arrival we were pleasantly surprised to know that staff were already waiting for us and checked us in immediately without any fuss. Within minutes we were whisked away to our generously sized room. We had a gorgeous view of the South-China Sea... More 

Helpful?
Thank Karen L
Nottingham, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

We spent 10days at the resort and would happily have spent another week. The room on the 6th floor with club access was superb- the staff looked after us like royalty. We used the club lounge regularly and this made our holiday almost the same as fully inclusive! The pool area and pool bars/ restaurants were lovely, with good service... More 

Helpful?
Thank Martyn R
Surfers Paradise, Australia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had stayed here 20 years ago and were delighted to find the hotel had been lovingly maintained and that standards hadn't dropped. In fact they have added facilities over time - spa, kids water park, and beach and pool side dining. We also stayed at the main competition last week before a side trip to Sandakan and there is... More 

Helpful?
2 Thank Fotosnapper
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Fotosnapper, Your review means a lot - if not, the most - to us because you've been with us through the years. Thank you so much for this. From the bottom of our hearts, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu More 

Kota Kinabalu, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

My son's wedding dinner reception was held on 31/1 at STAR hotel. We were pleased that we had chosen STAR as the feedbacks we received from our guests were so good such as nice deco, sumptuous & delicious food, cozy venue. We wish to record our sincere appreciations to the staff & Management of STAR especially the event & banquet... More 

Helpful?
Thank carolecoy
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Mrs. Voo, Thank you so much for your very kind words. I will share this review with all my colleagues, I'm certain they will be absolutely delighted to read this. We'd like to congratulate the Mother of the Bride on the latest addition to the family. We're happy to have been a part of that special day. Our well-wishes... More 

Cambridgeshire
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at the Shangri La Tanjung Aru for 7 nights on a bed and breakfast basis. Our room was on one of the higher floors and had a great view out over the islands but it was dated and in need of an upgrade. It was not really up to Shangri-La room standards. The hotel is about a 10... More 

Helpful?
2 Thank stringaj
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear stringaj, Thank you for taking the time to write this review of the resort. It sounds like you had a pretty packed holiday here. We note your comments and will work on improving our products immediately. Safe travels always. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu More 

Perth, Australia
Level Contributor
86 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and 2 kids (ages 12 & 14) thoroughly enjoyed ourselves at this resort. We stayed in 2 interconnecting rooms in the Kinabalu wing with a sea view. Each room has a balcony so make sure you spend a little more and choose those with a sea view - it's worth it. The resort itself is massive, with so... More 

Helpful?
Thank LisaFromPerth
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear LisaFromPerth, It sounds like you and your family had a wonderful Borneo holiday here. Thank you so much for this comprehensive review and for your recommendation. Swim-up bar? Hmmmm..... Till we meet again, safe travels always! Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu More 

Beijing, China
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I was a bit uncertain what to expect. Checking in and out was slow but because of million of Chinese New Year visitors. In addition our friends who booked a room with two beds left them with one double bed ! After an hour or so it was all sorted out. We upgraded to a suite my wife and I... More 

Helpful?
1 Thank lingbeijing
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear lingbeijing, We're so happy to hear that your holiday here worked out so good! Can't wait to welcome you back again soon. Safe travels always. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu More 

Shanghai, China
1 review
5 of 5 stars Reviewed 4 days ago NEW

We saw the beautiful sunset every evening,it is amazing! The hotel has good location, location,the room is at third floor,it has beautiful view,all staff are very nice,good service!we have a good vacation!

Review collected in partnership with shangri-la.com

Helpful?
Thank scottxi
Lincoln, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It has been almost 20 years since I last stayed at the STAR and it is still the best in Kota Kinabalu. The trees have matured and some new ones placed but the main change is the introduction of the waterpark, This alters the hotel to a family resort but it does not preclude for the secluded areas for quieter... More 

Helpful?
1 Thank Magnalan
Mandurah, Australia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is located on the opposite side of the airport from the terminal building and only took 10 minutes to reach in a taxi. Despite its close proximity to the airport, noise was never a problem. Upon arrival we were met by very friendly staff and checking in was quick. Our room overlooked gardens with a partial sea view.... More 

Helpful?
1 Thank Jason B
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Jason B, Thank you for your review of the resort. We're delighted to hear that you had a great holiday here. We appreciate your suggestion and will take it into consideration. Safe travels always. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu More 

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