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Shangri-La's Tanjung Aru Resort & Spa

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20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
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Shangri-La's Tanjung Aru Resort & Spa
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2,623 Reviews from our TripAdvisor Community

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Traveler rating
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    753
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (590)
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    (2623)
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    (764)
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Hong Kong, China
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

I love the Shangri-La as a brand, but I felt somewhat let down by this property. We were only staying one night, but had to change rooms as the first one was dirty. In the second room (241), the cleanliness was better, but the rug was dirty - it stank of smelly feet (sadly true). They had clearly tried to... More 

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Penang Island, Malaysia
5 of 5 stars Reviewed yesterday NEW

We had gone to celebrate our sons birthday there. It was perfect. The staff were ever so friendly, always with a smile on their face, so helpful. We were traveling with an infant and they even manage to have meals specially prepared for her. And for the birthday dinner the Tatu cafe team came in with a cake, singing the... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed for 4 days and 3 nights at this hotel in tanjung wing around early june. I requested for honeymoon setting which includes the bedroom deco etc to suprise my husband for our honeymoon. I was initially frustrated as there was no rose petals on the bed although the cake and fruits were sent after we checked-in into the... More 

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Kuala Lumpur, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Most hotels discharge their duties the moment we check out. But Shangri-la Tanjung Aru proved that it is different. We left our AC adaptor in the hotel room, and realized it only a week after checking out. We emailed the hotel, and got the confirmation from the housekeeping division that the AC adaptor will be sent to us via courier... More 

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London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The staff and service provided at this hotel is excellent, bar none! It's very sweet of them sending birthday card & cake to my room on my birthday! This hotel has amazing sunset view, the Sunset Bar, the private beach and Coco-Joe's Restaurant would all give a good view of the sunset. We were staying at one of the sea... More 

Was this review helpful? Yes 1
Perth, Western Australia, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a wonderful place for families. The resort has everything you would need. The staff are the best we have experienced. The dining options, pools and recreational activities are abundant and varied. Great water park/pool area. Lots of different eating options from poolside carts, sundae bar, pool bar and ala carte and buffet restaurants. Has own watersports area which... More 

Review collected in partnership with shangri-la.com

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Singapore, Singapore
1 review
3 of 5 stars Reviewed 1 week ago

We are enjoying our last day here at the resort. We've only given 3 stars mostly due to the food which was disappointing in terms of variety and quality for the price. With regards to the food, the positive note is that the restaurants and chefs are very happy to accommodate changes to menu items. We very much appreciated the... More 

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Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear belinda_tim, Thank you for your compliments and your suggestions. We will take immediate steps to improve our products so that you will give us those extra two stars when you return! We're really happy to hear that you and your family had enjoyed your holiday so much. Many thanks! Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort &... More 

Alton, United Kingdom
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We were booked to stay in one of the club rooms with use of the separate check in and club lounge facilities. The service from the club staff was exemplorary particularly Linda the Club Manager, Angela one of her staff and Helevia who manages the concierge team. Our room was very comfortable, sea facing with a balcony with lots of... More 

Was this review helpful? Yes 2
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear 39Carrie, Thank you for taking the time to write the wonderful review of the resort. We're so happy to hear that you had enjoyed your holiday here and look forward to welcoming you back again soon. I'm certain everyone in the Kinabalu Club will be delighted with your compliments. Happy travels! Yours sincerely, Claudina Wong Director of Communications Shangri-La's... More 

Melbourne, Australia
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This resort is not so centralize therefore you either need a car or constantly be catching a taxi in order to get there? Our room was however really nice, the children loves the swimming pool area while we the adults just love the beach area. They've kept the garden really nice as well! We requested for a room which was... More 

Was this review helpful? Yes
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear SWLHJ, Thank you for your review of us. I'm so happy to hear that you had enjoyed our garden. I hope you ventured to the Tanjung Wing where we have a lovely garden with tropical flora and fauna and a small waterfall. It's a perfect place to hide with a book. We look forward to welcoming you back to... More 

common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Tanjung Aru from 19 June to 29 June 15 with my fiancés parents, (us in our 20's and them in their 40s & 50s) after four days in Kuala Lumpur visiting family. After a very busy few days in KL we were thrilled to check into the 5 star resort, and be shown to our modern,... More 

Was this review helpful? Yes 2
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Beth T, Your wonderful review has left us grinning from ear to ear! I'll be sure to pass on your compliments to Gloria, Dewi, Appy and his band members. It will make their day. Happy travels! Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa More 

Hotel Review Summarization

What travelers say

  • Sunset Bar(31)
  • Rasa Ria(24)
  • Club lounge(13)
  • Very good(5)
  • Taxi ride(5)
Questions? Get answers from hotel staff and past guests. Ask a question

2,235 photos of this hotel

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Pool/beach area (374)
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Dining (124)
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Business center/function rooms (9)
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Bathroom (45)
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Other (638)

Management photos: Courtesy of the property manager

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Room/suite (2)
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Hotel & grounds (7)
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Pool/beach area (4)
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View from room (1)
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Dining (1)
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Other (6)
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