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Shangri-La's Tanjung Aru Resort & Spa

5.0 of 5 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
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Shangri-La's Tanjung Aru Resort & Spa
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Shangri-La's Tanjung Aru Resort & Spa
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2,382 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (525)
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Gyeongju, South Korea
1 review
5 of 5 stars Reviewed 2 days ago NEW

The best service, room conditon, Kindness of the staff. Several activities are available at the pool. I really enjoy there. Kinabalu room is a little far from the pool. If you have children, I recommend the Tanjung room.

Review collected in partnership with shangri-la.com

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

What an awesome place this is. From the point where they open our taxi door, everything about thier service is exceptional. We were greated nicely by thier helpful staff and lead us all the way to the front counter. Front desk staff was very quick and we were served a welcoming drink and a cold face towel to refreshen up.... More 

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liverpool england
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It was the staff at this hotel that made the whole experience fantastic. From checking in at reception we were taken to the comfy sofas on the lobby, given cold channels which smelt amazing, to cool us down and freshen up. We travelled with 3 children and we were all given drinks and made such a fuss of. The housekeeper... More 

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Wolverhampton, United Kingdom
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

We were lucky enough to visit Beautiful Sabah and stay at the Shangri La Tanjung Aru in Dec for two weeks we booked the transfer car from the airport to the hotel( before arrival) as we had a long flight from the U.K. Instantly we were HOME! The airport staff, the driver were immediately friendly and helpful it was so... More 

Was this review helpful? Yes 4
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A beautiful location with stunning views. We treated ourselves and booked a Tanjung Aru Club Suite with all the extras and timings. Private luxury pickup from the airport, taken straight to our suite by the assistant manager with an inform check in service. The staff were fabulous, nowhere did we go without friendly greetings and offers of assistance from the... More 

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Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

we were there 3 nights.The hotel itself was nice,and hotel ground was beautiful and view from the lounge was great.But!!! the room was not great as i think, in my room the toilet was not flushing and a bit dirty.It was disappointed.Only good things is staffs ,they were really polite,friendly and helpful.

Was this review helpful? Yes 2
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Newton H, Thank you for your review. I am very sorry that our product did not meet your expectations. We will strive harder to improve ourselves so that we do not disappoint you when you return to our resort next. We look forward to serving you again soon. Yours truly, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort... More 

Melbourne, Australia
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Good water activities and pools for kids and adults, complemented with bars and chairs next to the beach. Staff are friendly and buffet breakfast offers good variety of choices. Staff offered coffee to our visitors at no charge.

Was this review helpful? Yes 1
Malaysia
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in April 13 and enjoyed the stay though it was a night as a self reward after successfully hiking up to the peak of Kk mountain. Would definitely return to spend a few days more to enjoy the sand and sea. Magnificent view.

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Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

After our 3 night stay at Shangri-La's Rasa Ria Resort, we stayed at Shangri-La's Tanjung Aru for 4 nights. The resort is located 10mins away from the city centre and is walking distance from local eateries/ hawker stalls. We walked to First Beach Tanjung Aru twice to enjoy the local atmosphere and view the sublime sunset. We enjoyed the seafood... More 

Was this review helpful? Yes 5
Shangrila_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Marina K, I read your reviews with concern and thank you for taking the time to jot them down. We are sorry that our customer service did not meet your expectations. I will share your notes with the relevant parties so that we can all continue to improve our services. We look forward to welcoming you back to our... More 

Adelaide, Australia
Top Contributor
54 reviews 54 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we spent Christmas there and it was a bit too busy for our liking but if you are a family with little ones then it is perfect . As it was very busy with children. The breakfast buffet was excellent and the Italian restaurant Pepino was fantastic. We took a day trip to Rasa Ria and was great and you... More 

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Sunset Bar(52)
  • Rasa Ria(38)
  • Club lounge(18)
  • Taxi ride(9)
  • Very good(5)

Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 495
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Shangri-La Hotels and Resorts, HotelTravel.com, AsiaRooms, Hotel.de, getaroom.com, Despegar.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Shangri-La's Tanjung Aru Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Tanjung Aru Resort And Spa
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu
Shangri-La's Tanjung Aru Resort & Spa Kota Kinabalu, Sabah
Hotel Style:
#1 Top resorts Hotel in Kota Kinabalu
#2 Romantic Hotel in Kota Kinabalu
#2 On the Beach Hotel in Kota Kinabalu
#2 Luxury Hotel in Kota Kinabalu
#2 Spa Hotel in Kota Kinabalu
#3 Family Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu

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