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Zara's Boutique Hotel

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Harbour City, Kota Kinabalu | Jalan Pantai Baru, Sembulan,, Kota Kinabalu 88100, Malaysia
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Zara's Boutique Hotel
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Zara's Boutique Hotel
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71 reviews from our community

Traveler rating
    20
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    21
    6
    3
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15
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Zara's Boutique Hotel
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Kota Kinabalu, Sabah, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 31, 2013

Good location with plenty of free parking space, the room is big n nice. WIFI available at lobby and room. Staffs are helpful and polite. We'll definitely stay there again. Walking distance to restaurants serving local food and a convenient store that opens 24 hours.

Was this review helpful? Yes 1
ZaraBH, Manager at Zara's Boutique Hotel, responded to this review

Dear WongPv Thank you so much for taking your valuable time to send us a review, we will share your review with our entire team during our morning briefing. This will definitely give them a positive encouragement to strive for excellence services to all our guests. We have recently upgraded our wifi connections on all the floors and we are... More 

Tawau, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 19, 2013

What can I say? I love this hotel for many reasons. Convenient location with free parkings, among others. The staffs were all very thoughtful & helpful. They even 'reserved' a parking lot for us, a perk (maybe) for being regular customer:-)...it was during the Harvest Festival (30-31 May), KK was busy, Zara's was fully booked. But the staffs still managed... More 

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Melbourne, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 15, 2013

We were meant to stay here for several days but we left early due to a power blackout. The hotel, despite claiming it was quite new, was not built vey well and the bathroom sink leaked everywhere and the whole place looked rather shabby. During the power blackout we tried the emergency stairs only to find the door was locked... More 

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ZaraBH, Manager at Zara's Boutique Hotel, responded to this review

Dear Valued Guest, We are somewhat surprised to see the unflattering review from this particular person after our kind gesture of giving a full refund for charitable purposes. Regarding her comment about the hotel being unsafe, it is completely erroneous as Belinda guided the group to the incorrect door despite the clearly mark signs in the hotel and was explained... More 

Travelers are raving about these Kota Kinabalu hotels

1 review
5 of 5 stars Reviewed May 21, 2013 via mobile

Great place to stay with many walking distance restaurants serving local delicacies, seafood and a convenient store that opens 24 hours. You don't have to worry about food. The hotel is serving basic but healthy breakfast and value for money. All staffs are friendly and helpful. We were impressed by the service we received throughout our stay. We highly recommend... More 

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2 reviews
5 of 5 stars Reviewed May 18, 2013

My family and I stayed at zara hotel for 1 night on 13 May 2013. We found the room was clean,comfortable.the room was quite large eventhough you add the extra mattress. Our room facing the view of water village and quite. It's suitable for relax after visit many places in kk city. Location near city and tg aru beach,many restaurant... More 

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Sandakan, Malaysia
1 review
5 of 5 stars Reviewed April 18, 2013

We enjoyed our stay at Zara's Boutique Hotel.My friend recommended the hotel and we were very pleased and would stay there again. It was close to the restaurant and airport.Rooms were clean and tidy.Very nice and helpful staff. It's good value for your money.

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Shah Alam
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 6, 2013

Stayed for 1 night which I glad that my friends and I only stayed for 1 night as the bathroom is awful and view from room was not nice. We highly anticipated the stay but was disappointed. Please do not expect view of Sutera Harbour, any yatch or even sea, which is far away. Overall, the room was OK with... More 

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Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 31, 2013

My partner and I stayed at Zara Hotel for the last week of February. We found the room was clean and comfortable, its just that the room are quite large for us. Internet is available at the hotel lobby and there are excellent eating places nearby. Overall we really enjoyed our stay and we'll be back again on this coming... More 

Was this review helpful? Yes 2
SUNNY SOUTHPORT
Top Contributor
56 reviews 56 reviews
32 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 28, 2013

first trip to kk and stayed here for three days. the reception area is fine, the staff are smart, but the rest of the hotel and the customer service is lacking. perhaps we expect to much, we were not even shown to our room, given the number and off you go. then when we got there the safe would not... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed March 28, 2013

During my weeklong stay, I was impressed with the quality of service at the hotel. It is maintained and operated by women supported by male nighttime security staff. The facility was clean and quiet. The location is close to a major resort and a short taxi ride to shipping centres and the main city area. There are many local food... More 

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