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Horizon Hotel

Certificate of Excellence
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Jalan Pantai, Kota Kinabalu 88999, Malaysia
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MERDEKA DAY OFFER
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Horizon Hotel
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557 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (557)
  • Mar-May only
    (153)
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    (172)
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    (106)
  • Dec-Feb only
    (126)
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There are newer reviews for Horizon Hotel
See the most recent reviews
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 15, 2014

This hotel is right in the centre of Chinatown so you will forgive me for thinking I was travelling through China and not Malaysia. The staff were friendly and helpful. The room was great (think we lucked out with top floor and amazing sea view) - it was clean although the bathroom drain sometimes had a horrible smell... The food... More 

Was this review helpful? Yes
Horizon_Hotel_KK, Director of Sales at Horizon Hotel, responded to this review

Dear Betticrockatt, Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us. Thank you for your positive feedback with regards to the cleanliness of our rooms and our great location. Your comment with regards the bathroom drain, food during breakfast and the pool is noted and will be looked... More 

Melbourne, Australia
Level Contributor
81 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed January 15, 2014

We have been to KK Sabah many times and keep trying different accommodation each time. This time we booked a Deluxe Seaview King Room through Agoda and unfortunately upon arrival the did not have our room available on Xmas eve and said it maybe a few days before they can accommodate our exact room. We accepted that mistakes and blunders... More 

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Horizon_Hotel_KK, General Manager at Horizon Hotel, responded to this review

Dear Neilandsuzie, Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us. I am most concerned to note of your encounter and I truly regret the inconvenience and negative impression reflected on the room given to you. Please accept my profound apologies as clearly what occurred is not acceptable.... More 

Perth, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed January 15, 2014

The hotel is in a very central part of KK great for people like ourselves. The cleaning staff on level 12 were great the rooms were cleaned to perfection every day. Room service is average if it turns up that is. Breakfast is a nightmare with the Chinese guests being VERY rude and pushy. I was getting some fruit from... More 

Was this review helpful? Yes 3
Horizon_Hotel_KK, General Manager at Horizon Hotel, responded to this review

Dear Simon W, Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us. Thank you for your positive feedback on our bedroom cleanliness consistency and sharing about our great location. Your comments with regards to the other guests’ behaviour during breakfast are noted and will be looked into. I... More 

Sydney, Australia
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed January 7, 2014

The hotel was clean and staff were friendly, We had ordered an extra bed, which was not ready. The room had 2 single beds not the double we wanted and with the extra bed in there it was very cramped. We changed rooms the next day and that was a lot more spacious. Same problem as everywhere else we traveled... More 

Was this review helpful? Yes 1
Horizon_Hotel_KK, Director of Sales at Horizon Hotel, responded to this review

“ The outdoor pool was rather small with only a few chairs around it and the bar area was tiny. The hotel was very busy and there seemed to be large travel groups from China staying there, they are extremely rude and noisy quite pushy around the breakfast buffet. The travel desk was not much help but we had the... More 

Manila, Philippines
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed January 7, 2014

To All, Hotel are rated not bcause of the service offered to the guest but by the facilities in the hotel base on the criteria of the country. But Horizon is just on the border line to be a 3* Hotel serice offering 4* facilities for the price of some 5*. I regret for not paying a bit more and... More 

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Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 6, 2014

We stayed in the Horizon from December 22-26 2013. It was good for what we paid for, only let down was service staff on check out. Otherwise very clean, friendly, Loved the spa avaliabilty in the complex. My son (5 years old) loved the pool! It is in a great part of the city close to shopping, sunday market and... More 

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Penang Island, Malaysia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed January 6, 2014

Having read few favorable reviews of this Hotel, we booked through Booking.com for 3 nights. We only paid at check out. We did agree with other contributors about the location , friendly services and well appointed room which is spacious and clean . High speed free Wifi in the room was of utmost importance for guests to keep in touch... More 

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Putrajaya, Malaysia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 6, 2014

Decided to stay here for 4 days for end of the year hols..didn't requested for the seaview and was in 1112 after a swift check-in with friendly staff (bumped into the the black horse near the reception few times!). Free secured parking available at 2nd & 3rd floor.Room was in excellent condition with marvellous rain shower, superb amenities (love the... More 

Was this review helpful? Yes 1
Melbourne, Australia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed January 5, 2014

Great central location in KK , close to Suria & centrepoint malls , 7 -10 minutes walk to either from Horizon hotel , staff friendly . Big Thank you to Dino concierge ( best English speaking staff member ) , great advice on what to see locally & transportation needs as well as best local places to eat ! Breakfast... More 

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Kuala Lumpur, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 2, 2014

Horizon is definitely a business hotel. It is centrally located and everywhere was very convenient. I love the fact that the bathtub is located right behind my bed. But given a chance to suggest, I prefer it by the window. The room I had faces the sea, but due to the massive construction in KK in the recent years, my... More 

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