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Horizon Hotel

4.0 of 5 Jalan Pantai, Kota Kinabalu 88999, Malaysia
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Horizon Hotel
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Horizon Hotel
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484 reviews from our community

Traveler rating
    139
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuching, Malaysia
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed January 15, 2015

As you enter the hotel lobby, there's this black horse like an icon and many guests like to take photo with it. We were booked at this hotel by our tour agency for 3 nights, I love everything about the room except for the fake windows, you just cant open the windows at all. The room is spacious with a... More 

Was this review helpful? Yes
HorizonHotel2014, General Manager at Horizon Hotel, responded to this review

Thank you for leaving a review on this site. It was good to see that you were happy with what we had to offer especially in your room, bathroom and our buffet breakfast. We’d like to highlight that all our room windows are sealed as a matter of precaution. I think that you will find this to be common practice... More 

Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 9, 2015

Stayed at the Horizon for 12 days and was impressed with the friendliness and attentiveness of their staff. Very accommodating and conveniently located in the city and walking distance to the eateries you want to visit while in KK. Decent gym that my partner and I utilised with modern equipment. Pool is a nice touch, not impressive but should be... More 

Was this review helpful? Yes 1
HorizonHotel2014, General Manager at Horizon Hotel, responded to this review

We appreciated the review you left on this site. Thank you. We were happy to see that you enjoyed your overall stay with us. It is very convenient being in the heart of the city. The hotel does not manage the Sky Spa. We have, however, taken note of your comments and passed them on to their management for their... More 

Singapore
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 9, 2015

This is my fourth time staying here and the staff and the hotel itself never disappoint me. Above extraordinary in service and room were in tip top condition. Would like to thank all the front desk staff especially SUE for her services. Hope to come back again

Was this review helpful? Yes
HorizonHotel2014, General Manager at Horizon Hotel, responded to this review

Many thanks for all your kind comments. We were delighted to see that this was your 4th stay with us! That means a lot I assure you. I passed your kind words on to Sue, Front Office and she was well pleased. We look forward to your return. Kind regards, Philip D. Theseira More 

Sydney, Australia
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 8, 2015 via mobile

The hotel is conveniently located in the centre of KK (which is not a very nice city). However the hotel is clean and the rooms are very modern. The lobby looks quite old and outdated so getting into the room and seeing the difference was a pleasant surprise upon arrival. The doors are quite thin and it can be noisy... More 

Was this review helpful? Yes
HorizonHotel2014, General Manager at Horizon Hotel, responded to this review

Thank you for taking the time to review our hotel. We appreciated your comments regarding the staff, your room, our Deco a la carte food and gym and are glad that you pointed out the things that you felt were a bit of a let-down too. We will most certainly look into these. We would be keen on your thoughts... More 

Geelong, Australia
1 review
2 of 5 stars Reviewed January 5, 2015

Hotel is good overall but my wife and I arrived at 8pm (which we advised) to find they had given our room away. We were given an equivalent but with 2 single beds, so not very satisfactory when you've paid for their best room. The next day we had to check out and check back in so we could get... More 

Was this review helpful? Yes
HorizonHotel2014, General Manager at Horizon Hotel, responded to this review

Thank you for your comments on this site. We are truly sorry for your disappointment. And, no, your room should have not been released on the day of your arrival and this mistake was very clearly ours and thank you for highlighting it. I would like to clarify, however, that the room you were subsequently moved to was the actual... More 

Currumbin, Australia
Top Contributor
50 reviews 50 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 4, 2015

A wonderful hotel to spend a couple of nights at. Modern rooms and amenities, helpful staff, good dining choices and a great location make this hotel an all round good experience. The rooms have wonderful views with all the modern comforts one would expect. Easy to spend some time in this hotel and at a very affordable price.

Was this review helpful? Yes
HorizonHotel2014, General Manager at Horizon Hotel, responded to this review

Thank you for taking the time to leave this review on the hotel. It was lovely to see you that enjoyed a good all-around stay with us. Your kind words were very much appreciated. We hope to see you again. Kind regards, Philip D. Theseira More 

Penang Island, Malaysia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 2, 2015

Stayed in this lovely hotel over on Xmas Day for 4 days, it was lovely. Me and my wife enjoyed it. The rooms were comfortable, everything was provided, even an umbrella to my surprise. The Sky Spa was rejuvenating and reasonably priced too. Buffet Breakfast was well laid out and the peanut butter is amazing try it. On the slight... More 

Was this review helpful? Yes
HorizonHotel2014, General Manager at Horizon Hotel, responded to this review

We appreciated your review. Thank you. It was good to see that everything was spot on with the exception of the rain shower knob. We are trying to identify the room you were in during your stay from our records and will make sure that this problem is rectified. We hope to see you back in Kota Kinabalu. Kind regards,... More 

london
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 1, 2015

This is a really good hotel. The room is clean and modern; good wifi and excellent shower (you have pull the lever hard for the overhead shower though). We went a few days without seeing the overhead shower (!) and used merely the handheld shower (weak pressure). Breakfasts are good - though it can get crowded during high season but... More 

Was this review helpful? Yes
HorizonHotel2014, General Manager at Horizon Hotel, responded to this review

Your kind review was very much appreciated….thank you! We were pleased to see that you enjoyed your stay and that you enjoyed our buffet breakfast. Or location and the sincerity of our staff are huge advantages for us and greatly appreciated. We were glad that you could experience it first-hand. We hope to see you back on our shores again.... More 

2 reviews
5 of 5 stars Reviewed December 29, 2014

Nice modern room with great views out to the sea. Staff are all very helpful. We booked for one night and loved it so much we stayed for a second night. Pool area is small but nice and clean, breakfast was good and had a nice mix of Asian and Western food. Would stay here again if we come back... More 

Was this review helpful? Yes
HorizonHotel2014, General Manager at Horizon Hotel, responded to this review

We were glad that you enjoyed your stay and that our facilities lived up to you expectations. We hope your travels will bring you back to Kota Kinabalu sometime soon. Kind regards, Philip D. Theseira More 

Bristol, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 25, 2014

Very clean hotel, large beds, good spa area. Swimming pool small and only had 3 sun loungers, but as so quiet was not really an issue. Left the hotel for 2 days to go on a trekking trip so left our bags with concierge service. Bag was locked but lock was tampered with and money stolen. Staff didn't seem that... More 

Was this review helpful? Yes
HorizonHotel2014, General Manager at Horizon Hotel, responded to this review

Thank you for your review. We were pleased to see that you liked our hotel. We are very sorry that you lost money from your luggage but would like to clarify that we, as numerous other hotels, do not encourage guests to keep any valuables in their luggage whilst it is in storage. As far as we are aware the... More 

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Additional Information about Horizon Hotel

Address: Jalan Pantai, Kota Kinabalu 88999, Malaysia
Phone Number:
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Horizon Hotel 4*
Number of rooms: 180
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Also Known As:
Horizon Hotel Kota Kinabalu, Sabah
Horizon Hotel And Spa
Hotel Style:
#6 Luxury Hotel in Kota Kinabalu
#8 Romantic Hotel in Kota Kinabalu
#8 Business Hotel in Kota Kinabalu
#9 Family Hotel in Kota Kinabalu

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