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Horizon Hotel

Certificate of Excellence
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Jalan Pantai, Kota Kinabalu 88999, Malaysia
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Horizon Hotel
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538 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great staff, the room very spacious for the deluxe class. The buffet breakfast was good but maybe the menu need more rotations. Stayed for 6 nights and really i come up with nearly the same menu for 2 times. Good job and thank you to Shirley (Sales Manager) for be very accommodating. will come back again to this hotel

Was this review helpful? Yes
Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed 4 days ago NEW

good hotel and good location, just that careful with those house keeping staff, they stealing non stop, they even touch locked luggage which i set a number purposely to know anyone touched or not. 1. parents lost rm1000 on first day here when they go for morning breakfast 2. cosmetic and lotion things is taken/used half!!! 3. my wife lost... More 

Was this review helpful? Yes 1
HorizonHotel2014, Guest Relations Manager at Horizon Hotel, responded to this review

We were completely baffled by your review. The accusations you have made are of a very serious nature and we would like nothing better than to get to the bottom of them. What we find the most perplexing about these allegations is the fact they were never brought to the attention of the management whilst you were still staying at... More 

Singapore
2 reviews
3 of 5 stars Reviewed 1 week ago

Hotel is conveniently located in the city. Walking distance to clock tower, observatory platform, Suria Mall, Merdeka Mall, central markets (fresh food, seafood, handicraft, dried food, etc.), esplanade etc. Sunday market starts practically at hotel's doorstep! Room is of good size, clean, strong shower but wifi is slow, inconsistent most of the time. Breakfast quality was below average & limited.... More 

Was this review helpful? Yes
Horizon_Hotel_KK, Guest Relations Manager at Horizon Hotel, responded to this review

Many thanks for your feedback. We were pleased that you made the most of our central location and that our guest rooms were up to expectation. We apologize for the wi-fi being a bit erratic during your stay. We were sorry that you found our breakfast buffet to be lacking as we do try to keep the items as varied... More 

Kuala Lumpur, Malaysia
Top Contributor
76 reviews 76 reviews
18 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is clean and facilities like shower is good. Location is okay, you can walk to a few local places nearby. We booked the hotel option with breakfast. A good variety. In short, a good place to stay for the night.

Was this review helpful? Yes
Horizon_Hotel_KK, Guest Relations Manager at Horizon Hotel, responded to this review

Many thanks for your generous comments. Much appreciated. We were glad that you found us to be a good choice for a night’s stay. We hope that you will be back. Kind regards, Tova Waage More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

An excellent Hotel with a great location and value for the money. Very good buffet breakfast, very nice room with an excellent view and good amenities, friendly and helpful staff they have a fabulous bakery with seating just off the Lobby.

Was this review helpful? Yes
Horizon_Hotel_KK, Guest Relations Manager at Horizon Hotel, responded to this review

Thank you for taking the time to review our hotel. We work very hard to ensure that our facilities are tip top and have passed your kind comments about the bakery on to our staff there. We hope to see you back with us again. Kind regards, Tova Waage More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We found this gem when searching for a stay in Kota Kinabalu. King sized room, beautiful sea views, modern facilities. Staff were extremely helpful with any inquiry, especially for day trips. Breakfast facility was also very good with lots of options for all diet requirements. We highly recommend staying here AA+++

Was this review helpful? Yes
Horizon_Hotel_KK, Guest Relations Manager at Horizon Hotel, responded to this review

Your “AA+++” rating was greatly appreciated…thank you very much! We truly feel that the hotel is only as good as the staff and were gratified that you highlighted them in your review. We try to keep our breakfast buffet as varied as possible and it was good to see that you enjoyed it. We hope you will be back. Kind... More 

Hanoi
Top Contributor
77 reviews 77 reviews
51 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good basic rooms with piping hot water for showers (you need to ask for a room with a bath). The hotel gym is one of the best i have come across and this was a pleasant surprise. You have to pay 50 MR to use the steam and sauna which is a bit cheeky, this really should be part of... More 

Was this review helpful? Yes
Horizon_Hotel_KK, Guest Relations Manager at Horizon Hotel, responded to this review

Thank you for leaving a review on this site. We appreciated all your kind comments. We were pleased that you liked the gym. We’d just to highlight that the steam and sauna facilities are part of the on site Spa and are managed by a separate company hence the additional charges. We hope your future holiday plans include Kota Kinabalu.... More 

London, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I had read some reviews about it taking a long time to check in to this hotel. This turned out to be true - we waiting the better part of an hour to check in (we turned up mid/late afternoon so its not as if we were early). Apart from initial annoyance there was no much to fault the hotel.... More 

Was this review helpful? Yes
Horizon_Hotel_KK, Guest Relations Manager at Horizon Hotel, responded to this review

Thank you for your review. We apologize for the delay upon check in. We have reviewed our check in procedures as delays are a nuisance. Yes, we are very fortunate in our location with shops, eateries and many activities being so close by. We hope to see you again the next time you are in KK. Kind regards, Tova Waage More 

London
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good location for Kota Kinabalu's attractions with friendly helpful staff. The room was clean and wifi in the room was good (wifi however doesn't extend to the lobby area, you need to ask for a time limited code for that). The pool area is fairly small, but does have a good view of the sea and is adequate for a... More 

Was this review helpful? Yes
Horizon_Hotel_KK, Guest Relations Manager at Horizon Hotel, responded to this review

Many thanks for your honest and sincere comments. Much appreciated. We were pleased to see that you had a good all around stay with us and hope to see you again in the not too distant future. Kind regards Tova Waage More 

Easton, Pennsylvania
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

What can I say??,.... the hotel is good in terms of amenities, room decor, one of the most friendly and accommodating staff I've met in my travels. Also nice gym. Breakfast was included in my rate. The breakfast buffet was unbelievable. The only negative was that even though WIFI was free, the bandwidth/speed was absolutely pathetic.Perhaps this was a problem... More 

Was this review helpful? Yes
Horizon_Hotel_KK, Guest Relations Manager at Horizon Hotel, responded to this review

Thank you for taking the time to pen your thoughts on this site. All reviews are much appreciated we do assure you as all feedback in invaluable to us. We were pleased to see that, once again, our staff has done us proud. Your lovely comment “one of the most friendly and accommodating staff I’ve met on my travels” has... More 

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