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Pullman Putrajaya Lakeside

No 2, Jalan P5/5, Presint 5, Putrajaya 62200, Malaysia
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Pullman Putrajaya Lakeside
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1,183 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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Melbourne, Australia
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

I checked in late night and the staff was very helpful and nice... Hotel was nicely built and architecture was fascinating. I stayed in for the buffet breakfast and food was pretty good except the turkey bacon!! However I noticed that the hotel was poorly maintained. It was clean but you could see the old stains on carpet and even... More 

Was this review helpful? Yes
Sydney, Australia
1 review
3 of 5 stars Reviewed 4 days ago NEW

Clean room but I think they're lacking of maintenance. Scratches were everywhere on the TV cabinet. My door lock wasn't functioning properly and I got locked out twice. Housekeeping staffs that were going to make up my room also got locked out and they said it was because of battery issue on the door lock. Solved by the time I... More 

Was this review helpful? Yes
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review

Dear Guest, We thank you for writing the feedback to us. All issues concerning the room condition and service standard at the restaurant has been shared with the team. We will ensure this to be handled by the team on its corrective measures. Nonetheless, we hope that you will stay with us again during your next trip to Putrajaya for... More 

Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

All additional requests made during reservation was handled accordingly. Receptionist was friendly and wished us happy anniversary upon check in. Upgraded to deluxe king with balcony as a gesture of goodwill. Room is very spacious, my daughter loved the bath tub and overall, its a decent room for my small family to lounge and rest -although i don't really fancy... More 

Was this review helpful? Yes
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review

Dear Guest, Thank you very much for the great compliments. We are glad that you enjoyed the stay. Looking forward to your next visit to us at Pullman Putrajaya Lakeside. Thank you. Christophe Keramaris General Manager Pullman Putrajaya Lakeside More 

2 reviews
3 of 5 stars Reviewed 1 week ago

It was my first time here. Trying to get off from my busy schedule in a hectic KL city. Since I need a short break, Pullman Putrajaya seems to be the right place far from KL traffics and a place to hide. Room - I booked the room using Agoda, requesting for a room with bath tub but they gave... More 

Was this review helpful? Yes
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review

Dear Guest, Thank you for writing to us. We are glad that you shared such review with us for our room of improvement. The smell form the bathroom will be further investigated by the team. Rest assured we take this matter seriously for our guest comfort and convenient. Nonetheless, we are more than happy to welcome you back for us... More 

Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

AS a Business Class Traveller on Malaysian Airlines I was allocated this hotel for an overnight prior to my next day connecting flight. Arrived about 10 PM to depart hotel at 6 AM next morning. I booked a wake up call for 5 AM. At 6 AM Reception called to advise my transport was waiting. No wake up call. Quickly... More 

Was this review helpful? Yes
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review

Dear Guest, Thank you for your time to review on your recent stay at Pullman Putrajaya Lakeside. We take note on the wake-up call service and will definitely provide appropriate training to our team members for improvement on this matter. Nevertheless, we hope to see you again for us to serve you better. Thank you. Christophe Keramaris General Manager Pullman... More 

Hong Kong, China
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel is reasonable close to the airport, clean, with friendly staff. However the hotel's design composed of several independent buildings is ridiculous, for instance going from my room to the gym forced me to use 2 lifts, several sets of stairs, and open at least 6 doors... a workout in itself :-) Breakfast is good with lot of choices... More 

Was this review helpful? Yes
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review

Dear Guest, Thank you for taking your time to write to us. We take note on the comment concerning the spotlight at the public area. We will certainly share this with fellow head of departments for immediate corrective measures. Nonetheless, we hope to see you again for us to be better service to you. Thank you. Christophe Keramaris General Manager... More 

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

it was close to PICC which was a major advantage. Apart from that I didn't find anything extra ordinary. Breakfast was average. Pool and fitness room are okay too but KL has better options. Room services sucked and over priced. I would prefer Everly in the future since its next to a mall.

Was this review helpful? Yes
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review

Dear Guest, Thank you for the feedback on your recent stay in Pullman Putrajaya Lakeside. We take note on your comments on the food and price. The team will definitely work on this to provide the best to our hotel guests. Nevertheless, we hope to see you again for us to serve you better. Thank you. Christophe Keramaris General Manager... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in the 2 bedroom apartment of the Lotus Wing, for one night. This was our 3rd trip here. On the previous two separate occasions we also stayed at the 2 bedroom apartment (a different wing though) and also tried one of the Deluxe room in Jasmine wing. The 2 bedroom apartment is perfect and clean, with the facilities inside... More 

Was this review helpful? Yes 1
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review

Dear Guest, Thank you very much for sharing your last stay experience with us. We are glad to have you back for the 3rd time to stay with us. Thanks for the support indeed. Thnk you once again and hope to see you on your 4th visit to us. Christophe Keramaris General Manager Pullman Putrajaya Lakeside More 

Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Last week I had the misfortune of staying at this hotel. I was there as a keynote speaker at a tourism conference so I did not choose the property. I am somewhat mobility challenged. The first part of my experience was being assigned to a room that was as far as possible from the center of the hotel. Dingy hallways.... More 

Was this review helpful? Yes
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review

Dear Guest, Thank you for sharing your last stay experience with us. We have shared all the concerns with fellow team members for further improvement. Rest assured corrective measures will be taken immediately on the room conditions. Nonetheless, we thank you for the feedback and hope to see you again for us to be in better service to you. Thank... More 

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