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All 3 Perai hotels

Ixora Hotel

3.5 of 5 Hotel   |   3096 Jalan Baru | Bandar Perai Jaya, Perai 13600, Malaysia
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Ixora Hotel
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Ranked #2 of 3 Hotels in Perai
A recent review
4 of 5 stars reviewed 1 week ago
Chris_Toffer_John Adelaide
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67 reviews from our community

Traveler rating
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    32
    18
    6
    4
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13
5
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34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Adelaide
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel seems to be a bit off the beaten track and I stayed here for a few nights on a business trip. It is a shiny, newish looking hotel and has many features to recommend it. Most surprising for me was that I appeared to be the only person staying in the hotel, or at least that was my... More

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HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear Chris_Toffer_John, We very much appreciate your comments regarding your recent stay at Ixora Hotel Penang. It is always a pleasure to receive positive feedback. I have shared your comments with our Chef and I am sure that this feedback will serve as an encouragement to his department and all of our associates as we strive to continuously improve the... More

KL
Top Contributor
131 reviews 131 reviews
36 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 2 weeks ago

stayed one night for a business trip. room was clean and spacious but if you are not driving, it would be difficult to move around. if you stay to dine, there is only one coffee house within the hotel and menu is limited.

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HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear Travelhoneybee Thank you for writing your review on Tripadvisor. We are happy that you liked our spacious room. Your review here will here will definitely motivates us to provide better and quality room and service. Thank you and we hope to see you again in the near future. Warm regards, Hendry Director of Sales & Marketing Ixora Hotel, Penang. More

Plymouth, United Kingdom
Top Contributor
57 reviews 57 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed in this hotel for 4 nights for business trip with family. The bedroom was decent size and clean with tea/ coffee making facilities and a mini bar. The shower room with a powerful rainforest shower. The first night, they messed up our room service as forgot to take our room number (notified by us after 40 minutes of waiting).... More

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HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear WarmlyAndCo, We would like to thank you for writing this constructive review. We would like to express our deepest regret on the shortcomings you have experienced during your stay at our hotel. We have discussed upon this matter to the respective departments especially from Front Office and Food and Beverage Department to ensure that this problem will never happen... More

1 review
4 of 5 stars Reviewed September 7, 2014

I was there with my family over the Merdeka weekend to attend a wedding in Butterworth. Location is fantastic, very close to the highway. Next to Megamall so you can just walk over to have your meals. The hotel feels brand new. Rooms are clean. Mattress was a bit too firm for me but may be okay for others. Fantastic... More

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HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear AnneBea, Thank you for taking the time to write your valuable review. Its nice to know that you like our rooms, the breakfast and its location. We are disappointed to read that you have left your charger at the room. Please be assured that, I have personally shared your comments with the respective department head. We hope to have... More

Timisoara, Romania
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 16, 2014

This is my second trip in Malaysia booked in this hotel.Since the last trip i can say that the staff skills toward their customers improved.A very big minus for me, being of business trip is the fact that the internet connection is very poor.I had to change rooms because in the first room they put me you could not connect... More

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HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear Radu_BTm Thank you for returning to our hotel for the 2nd time and taking time to post your review on Tripadvisor! We appreciate your constructive feedback and also for highlighting the areas that need our attention. Our management have engage additional supplier (Internet provider) to further enhance the speed and connectivity Your comments here will assist us in improving... More

New Delhi
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 24, 2014

I traveled in a group for a business event from 13-18 May 2014. Despite knowing that the group is suppose to check-in, there was no arrangement done. We waited for almost 3 hrs in reception before they could provide us a room. Ordering a room service is a nightmare. I preferred to walk down the road & have meals at... More

Was this review helpful? Yes 1
HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear hm83 On behalf of the entire team, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our brand. We genuinely regret the inconvenience caused. Rest assured that I shared your comments with our Department Heads concerned and immediate steps have been taken to ensure no... More

Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 9, 2014

My PA booked this hotel for an event I was attending in Penang last week. Typically, when booking hotels, she has more misses than hits, but this time she did ok! For the price, I was expecting something which would reflect exactly that; however, I was pleasantly surprised. The main lobby area is bright and open with a bar and... More

Was this review helpful? Yes 1
HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear Mr Nick M, Thank you for the valuable comment upon Ixora Hotel, Penang for your precious time to shared on Trip Advisor. We were pleased to learn that you had a wonderful experience at the hotel also a big thanks and appreciation of your compliments on our product, services as well as the food of the hotel. As Ixora,... More

Seremban, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 7, 2014

At first, I booked a room at Agoda.com and upon check-in they provide me with two single bed room. How am I suppose to sleep with my wife?Even more ridiculous is they suggested me tose patch two bed together so we can sleep along. If they know the bed can be patch, Isn't this suppose to be their responsibility? Fine,... More

Was this review helpful? Yes 2
HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear MingChan, On behalf of the management and entire team, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret for the inconvenience caused. Rest assured that I have shared your comments with our Department Heads concerned and immediate steps have been... More

Klang, Malaysia
Top Contributor
107 reviews 107 reviews
22 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed June 2, 2014

Stayed two nights on biz trip. The hotel is not located in the island. Basically it's more of suited for biz guest as tourist will need to get transport to the island. Check- in is nit much of a fuss. If you are smokers, be sure to request when booking as they have limited smoking room and fines of RM200... More

Was this review helpful? Yes
HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear Mr Robert Chew, Thank you for sharing your staying experience at Ixora Hotel, Penang. We are glad that you had enjoyed your stay and find our hotel to your liking. Thank you for the compliments over our spacious room and value for money as well as your good feedback on our amenities. We most certainly hope that Ixora Hotel,... More

Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed May 27, 2014

Stayed for two nights on level 2 for a family wedding over the weekend. First impression was it was reasonably priced for the room size given to us. The toilet was even spacious with two basins which was a good surprise. Sleep quality, including the bedding provided was not bad too. Bed was a touch too stiff to my liking... More

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HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear MaxTNP, Thank you for taking the time to share your feedback after your recent stay with us. We are sincerely disappointed that we were not able to meet your expectations during your stay with Ixora Hotel. Your comments about the room condition, safe deposit box and the air conditioning are duly noted and we will make sure to improve... More

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Additional Information about Ixora Hotel

Address: 3096 Jalan Baru | Bandar Perai Jaya, Perai 13600, Malaysia
Location: Malaysia > Penang > Seberang Perai District > Perai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ixora Hotel 3.5*
Number of rooms: 326
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Also Known As:
Ixora Hotel Penang/Perai, Malaysia

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