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All 3 Perai hotels

Ixora Hotel

3.5 of 5 Hotel   |   3096 Jalan Baru | Bandar Perai Jaya, Perai 13600, Malaysia
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Ixora Hotel
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Ranked #2 of 3 hotels in Perai
A recent review
3 of 5 stars reviewed 3 weeks ago
Brezoianu R Timisoara, Romania
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56 people have reviewed this hotel

Traveler rating
    7
    28
    14
    5
    2
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11
3
1
28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
Timisoara, Romania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Stayed at Ixora for 3 weeks and let's say it's not the best hotel...overall reception, restaurant and also rooms are ok.Check in went ok for me didn't stay too long.you get quite a big rooms with some amenities.Surprised they don't have a toilet brush, maybe they should think of putting in the bathroom.Major dissapointment for me was the wifi.You could... More

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HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear Brezoianu R, Thank you for taking the time to write a review regarding your recent stay at our hotel. We truly appreciate feedback from our esteemed guests as it provides us the opportunity to gauge our overall service delivery standard and products. It is with great disappointment to learn that on this occasion we have fallen short of your... More

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 18, 2014

Stayed for 2nights on 15/3, first impression of the exterior was good till the moment we enter as we travel in a big group of 20 people including children, the glass door for entering the lobby was heavy enough to push/pull and no one came to help with our luggage. Once enter some of the staff loiter around the lobby... More

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HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear donlim84, It was a pleasure to have you stay with us. We would like to thank you for writing this constructive review as it is very important for us to further improve from guest’s feedback. Allow me to express our deepest regret on the shortcomings you have experienced during your stay at our hotel. We have discussed upon this... More

Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 15, 2014

Overall look nice can stay, 1. when check in, the flow very slow caused we in group but need check in 1 by 1... I think need improve in grouping check in... 2.The room is very nice and comfortable but only the toilet not have pipe for wash after use... please take consideration to put pipe for wash.... 3. The... More

Was this review helpful? Yes 1
HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear afisfq, Thank you for your recent stay and taking time to post your review on Tripadvisor! We appreciate your constructive feedback and also for highlighting the areas that need our attention. It is our utmost pleasure to be of service to you and we are pleased to learn that you liked the hotel. Your positive comments are important and... More

Stuttgart, Baden-Württemberg, Germany
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 22, 2014

Arriving in from the island we got to the front door in heat and humidity, with some hefty luggage. Nobody came to take the luggage until I went to the lobby to get the trolley-thing myself. A request had been made for "the quietest room, away from the elevator, ice machines and noise". Check-in was unusually slow, although there were... More

Was this review helpful? Yes 1
HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear Martinluther1517, We thank for your feedback about our hotel and for taking the time to write your review. I would like to take this opportunity to apologise on behalf of our team for the lack of follow up on your requests and the quality of the room that you had experienced. We deeply regret that our products and services... More

Penang Island, Malaysia
Contributor
15 reviews 15 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 16, 2014

A hotel good for business trip. Near to industrial park. The staffs are not as good as expected but still acceptable. During night time, mosquito bite was a problem to me in lobby and bar area. Hotel should provide free of charge car parking service. (Nowadays is RM 4.00 per entry).

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HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear WaynePGMY, Thank you for your recent stay and taking time to post your review on Tripadvisor! It is because of guests like yourself that take the time and trouble to inform us of your experience and the areas that we need look into that we can improve our services. We are glad to share that we do have on... More

Shah Alam, Malaysia
2 reviews
3 of 5 stars Reviewed February 9, 2014

I had one night stay for business purposes. My first impression was good. Except the concierge didnt open the door for the guests but I dont care that much. Check in was fine as I can understand it was the trainee who entertained me. But I was delighted by the big room, with facilities inside, eventhough it was only Superior... More

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HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear Bellalicious, First and foremost, we thank you for taking the time to write a review in regards to your recent stay at Ixora Hotel, Penang. We are very delighted to hear that you found our rooms spacious and clean, good buffet breakfast and it's location towards your liking. We have addressed this issue with our housekeeping team and so... More

New Plymouth, New Zealand
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 15, 2013 via mobile

If you are bowling at megalanes this is the best place to stay. Right next door to the mega mall. Very professional staff. Very clean and modern rooms. Great city views. Even though it is in season we had no mosquito problems which is a bonus this time of year. Excellent breakfast that covers everyone's tastes. Definitely recommended.

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HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear Tony B, Many thanks for making us your hotel of choice for during your recent trip at Penang. We truly appreciate you staying with us and for subsequently sharing your positive feedback. We are delighted to read that you enjoyed our hospitality and service and will ensure that any areas of opportunity you mentioned are addressed. We do hope... More

Petaling Jaya
Top Contributor
84 reviews 84 reviews
37 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 14, 2013

If on business in Prai (Butterworth, Penang) there are two good choices, either Sunway hotel or Ixora hotel. Have been staying at Ixora for the first time and I am pleasantly surprised. The hotel is relatively new and easy to reach from the North-South highway, close to the highway exit. Carpark (free) is provided in-house. Check-in as well as check-out... More

Was this review helpful? Yes 1
HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear PetalingJayaHans47, Thank you for posting this valuable review on Trip Advisor…and for your comments regarding your recent stay at Ixora Hotel, Penang. We are delighted to know that you enjoyed the stay with us – and that our staffs were friendly and welcoming…just as it should be! we have passed your message to the team and we do believe... More

Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 4, 2013

Stayed here for a couple nights, nice hotel, pleasant staff, nice clean rooms with spacious beds. Bathroom is quite large and has a rain head shower. Only gripe is the internet, virtually no access. Something must be done about this. You'd have better internet at a Starbucks than here.

Was this review helpful? Yes 1
HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear Tj_flyers, We thank for your feedback about our hotel and for taking the time to write your review. We are happy to read that you have enjoyed your stay and that our associates were friendly and accommodating to you. We sincerely appreciate your positive feedback about our service and the ideal location – it is always great to hear... More

Kuala Lumpur, Malaysia
Contributor
18 reviews 18 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 18, 2013

Stayed here for 1 nights because of wedding in Sungai dua. By staying here, it would nearer compare to staying in island. We booked total of 4 deluxe rooms. Quite impressive with the cleanliness and spacious room. Looks like new hotel to us. The bed and pillows is very comfortable for us to rest after a long journey from Nilai.... More

Was this review helpful? Yes 2
HendryTan8888, Director of Sales at Ixora Hotel, responded to this review

Dear Nourhasni, Thank you for your time and effort to write such a wonderful review. It is a pleasure to know that our services met your expectations throughout your stay. We really appreciate your positive compliments and have also shared your positive feedback to our respective departments. It is also a pleasure to have adhered all sorts of facilities for... More

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Additional Information about Ixora Hotel

Also Known As:
Ixora Hotel Penang/Perai, Malaysia
Address: 3096 Jalan Baru | Bandar Perai Jaya, Perai 13600, Malaysia
Location: Malaysia > Penang > Seberang Perai District > Perai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 hotels in Perai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ixora Hotel 3.5*
Official Description (provided by the hotel):
The Ideal Place for Private Functions, Business Events & Corporate Activities. ... more   less 
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