We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sunway Hotel Georgetown Penang

3.5 of 5
Hotel deals
33, New Lane (Off Macalister Road) | (Off Macalister Road), George Town, Penang Island 10400, Malaysia
Sunway Hotel Georgetown Penang
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #20 of 68 Hotels in George Town
A recent review
4 of 5 stars reviewed 3 days ago
Irene_HYP
Write a Review

973 reviews from our community

Traveler rating
    160
    512
    199
    72
    30
See reviews for
216
197
41
79
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (973)
  • Mar-May only
    (179)
  • Jun-Aug only
    (245)
  • Sep-Nov only
    (281)
  • Dec-Feb only
    (268)
All months
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked through their own hotel website and requested king-sized bed and high floor but upon check-in, I was told that my booking was only available for low floor with twin beds. I was quite disappointed and told them that why wasn't I informed of it when I called the reservation dept for the airport transfer. And they upgraded me to... More 

Was this review helpful? Yes 1
Radley, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was a good hotel to see Penang from. The room was clean and comfortable and reasonably priced. The hotel isn't in the centres of Georgetown, but it is only a 10-15 minute walk away and the hotel is close to the bus stop which is convenient for visiting kek lok si and the national park. The hotel wasn't outstanding... More 

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest rc5061991 Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We are delighted to learn of your pleasant stay at Sunway Hotel Georgetown. We are delighted to read that you enjoyed our facilities in the hotel. We do hope you got to enjoy the historical and... More 

England
Top Contributor
370 reviews 370 reviews
116 hotel reviews
249 helpful votes 249 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an absolutely brilliant stay at the Sunway Hotel. We did have to change rooms due to a slight problem which was resolved by the Assistant Front Office Manager Mr Tang Kooi Leng. The room we stayed in for four nights was 1514 which had views of Penang Hill and the city. I would not hesitate to stay at... More 

Was this review helpful? Yes 3
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest KiwiinBrighton, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We are delighted to learn that you enjoyed your stay with us and glad you got to enjoy the facilities nearby. Such compliments are most welcomed as it certainly heightens the morale of our staff. We... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Wifi very poor until cannot access internet and the access card cannot detected when take lift. Request to Change another card for counter is not allow. Informed for late check out but no record on the system, when I back to hotel room has been blocked. Not recommended to this hotel anymore. Service is getting poor and poor

Was this review helpful? Yes
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest WeeZ, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We deeply regret the inconveniences you have experienced in terms of level of service and other shortcomings that failed to meet your expectations, please accept our sincere apologies. We appreciate your comments and highlighting the areas... More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Contributor
18 reviews 18 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for one night. The location is a big advantage. Surrounded by famous Chinese food stall, where we can find a various choice of chinese, traditional and seafood ther at a reasonable price. The room and the front desk service was good. The shopping mall is just behind. And other tourist spot is not that far from this hotel.... More 

Was this review helpful? Yes
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest BartGerro, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We are delighted to learn of your pleasant stay at Sunway Hotel Georgetown. We are delighted to read that you enjoyed our facilities in the hotel. We are glad you got to indulge in one of... More 

Zurich, Switzerland
Top Contributor
136 reviews 136 reviews
99 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is really nice. The rooms have a nice interior and the chosen colors are warm. The room sizes are great too and everything was clean! Wifi free of charge and good. No breakfast included. Location is not the best in my opinion. Geroge town is big and this hotel is in the middle of everything, but also everything... More 

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest tiomca, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We are delighted to learn of your pleasant stay at Sunway Hotel Georgetown. We are delighted to read that you enjoyed our facilities in the hotel. However, with the ease of our updated bus system by... More 

miami
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

very good location with easy walking distance Access to CAT(central área transist)- this is the hop on hop off free transport offered to visit the historical center-we used it daily as a way to get around. From our room we could also see the near by hindu temple- one of the largest in George town. Hawkers resturants set up businees... More 

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest mamzanita, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We are delighted to learn of your pleasant stay at Sunway Hotel Georgetown. We do hope you enjoyed the ease and updated bus system in Penang taking you to the historical and tourist spots in UNESCO... More 

London, United Kingdom
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location for a city break. Easy access to all the hawker food around the area and lots of choice. Taxi rank outside the hotel makes it easy to get around. Rooms are clean and bright. We had a room on the executive floor which was nice as it had a lounge where you could get breakfast daily included in... More 

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest Yesujin, Warm Greetings from Sunway Hotel Georgetown! We are glad you enjoyed our Executive Floor rooms with Club lounge facilities such as breakfast, afternoon tea and evening cocktails. Our teams work very hard to ensure our guests are content and we are glad to read you experienced of good standards from our team at Sunway. We are... More 

Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very memorable 3 days 2 nite family outing to Penang. Booked 4 deluxe double rooms through Booking.com at MYR188 not inclusive of extra bed, 6% tax and service charge 10% . On arrival I signed an invoice of RM80 for the transfer from Penang Airport to the Hotel. The menu in the hotel looks good but we didn't have... More 

Was this review helpful? Yes
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest Yesujin, Warm Greetings from Sunway Hotel Georgetown! Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent stay at Sunway Hotel Georgetown. Our teams work very hard to ensure our guests are content and we are glad to read you experienced of good standards from our team at Sunway. Here... More 

Klang Bah Kut Teh
Top Contributor
59 reviews 59 reviews
43 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My first time stay in Sunway Hotel Georgetown eventhough I've been to Penang many times... Check in was a bit slow but luckily, there is not much people checking in during that period and I've to mention a few times to include our company's name in the invoice as part of the Malaysia GST requirement for any business trip by... More 

Was this review helpful? Yes
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest Calvin_alex, Thank you very much for taking the time to write your review on TripAdvisor. We are sorry to hear of your inconveniences and appreciate your comments and highlighting the areas for further improvement. We would like to assure you that we will be taking necessary corrective measures to avoid the recurrence of similar incidents. We are... More 

Questions? Get answers from hotel staff and past guests. Ask a question

722 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (347)
Viewed
Bathroom (37)
Viewed
Room/suite (85)
Viewed
Hotel & grounds (57)
Viewed
View from room (34)
Viewed
Pool/beach area (10)
Viewed
Dining (35)
Viewed
Family/play areas (2)
Viewed
1:45
Videos (1)
Viewed
Other (86)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (355)
Viewed
Amenities (58)
Viewed
Deluxe Club Room (51)
Viewed
Deluxe Room (40)
Viewed
Executive Room (43)
Viewed
Pool (16)
Viewed
Restaurants and Bars (21)
Viewed
Suite (79)
Viewed
The Hotel (47)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Pool/beach area (1)
Viewed
Room/suite (5)
Viewed
Dining (6)
Viewed
Business center/function rooms (4)
Viewed
Hotel & grounds (3)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question