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Sunway Hotel Georgetown Penang

3.5 of 5
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33, New Lane (Off Macalister Road) | (Off Macalister Road), George Town, Penang Island 10400, Malaysia
Sunway Hotel Georgetown Penang
Best prices for: 1 room 1 guest
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Ranked #21 of 69 Hotels in George Town
A recent review
3 of 5 stars reviewed 1 week ago
yanyany2012 Kuala Lumpur, Malaysia
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977 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
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Selangor D.E
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Booked a room last min via Expedia for king size bed non smoking room for two adults + a 5mo baby on 26/4/2015 4-5pm. We reached hotel @9pm+ for check in . I myself tag along my baby for check in and told the front desk and try to show her my booking # which she didn't mean to see... More 

Was this review helpful? Yes 2
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed in this hotel on the 13 & 14 March with a group of friends. Reached the hotel at around 11am and was told that we could only checked in after 3pm so we decided to have some lunch and shop around the area (for your information the staff at the reception counter was not friendly at all and gave... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

Good place for foreigner who no transport but hoping to hunt for penang local food. location- good for Food hunting Service- everage environment- acceptable, but facilities bit wore off. Bed- not comfortable conclusion: Good location as in food hunting

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest yanyany2012, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. Penang known for its famous foods definitely surround our hotel, we are glad you enjoyed the food in our surrounding area. Our location centralized in the heart of Georgetown City. We do apologize for the inconveniences... More 

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Room was clean and comfortable, i rated it 4 stars but too bad don't have bathtub. The breakfast i rated it as 3 stars. I am very surprise that the room service will called me to check whether i'm comfortable with the room and is that everything okay after i entered my room around 15mins. This make me so... More 

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest Jac K, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We are glad you felt as a “VIP” as all our guests are to us here at Sunway Hotel Georgetown, Penang. We do apologize for the inconveniences caused with our Wi-Fi and appreciate your comments... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked through their own hotel website and requested king-sized bed and high floor but upon check-in, I was told that my booking was only available for low floor with twin beds. I was quite disappointed and told them that why wasn't I informed of it when I called the reservation dept for the airport transfer. And they upgraded me to... More 

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest Irene_HYP, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We do apologise for the misunderstanding and error caused. We are happy to hear you were pleased with the size of the room with the open view of Penang from either side of our hotel. Penang... More 

Radley, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a good hotel to see Penang from. The room was clean and comfortable and reasonably priced. The hotel isn't in the centres of Georgetown, but it is only a 10-15 minute walk away and the hotel is close to the bus stop which is convenient for visiting kek lok si and the national park. The hotel wasn't outstanding... More 

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest rc5061991 Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We are delighted to learn of your pleasant stay at Sunway Hotel Georgetown. We are delighted to read that you enjoyed our facilities in the hotel. We do hope you got to enjoy the historical and... More 

England
Top Contributor
391 reviews 391 reviews
116 hotel reviews
270 helpful votes 270 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had an absolutely brilliant stay at the Sunway Hotel. We did have to change rooms due to a slight problem which was resolved by the Assistant Front Office Manager Mr Tang Kooi Leng. The room we stayed in for four nights was 1514 which had views of Penang Hill and the city. I would not hesitate to stay at... More 

Was this review helpful? Yes 3
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest KiwiinBrighton, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We are delighted to learn that you enjoyed your stay with us and glad you got to enjoy the facilities nearby. Such compliments are most welcomed as it certainly heightens the morale of our staff. We... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Wifi very poor until cannot access internet and the access card cannot detected when take lift. Request to Change another card for counter is not allow. Informed for late check out but no record on the system, when I back to hotel room has been blocked. Not recommended to this hotel anymore. Service is getting poor and poor

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SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest WeeZ, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We deeply regret the inconveniences you have experienced in terms of level of service and other shortcomings that failed to meet your expectations, please accept our sincere apologies. We appreciate your comments and highlighting the areas... More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Contributor
18 reviews 18 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for one night. The location is a big advantage. Surrounded by famous Chinese food stall, where we can find a various choice of chinese, traditional and seafood ther at a reasonable price. The room and the front desk service was good. The shopping mall is just behind. And other tourist spot is not that far from this hotel.... More 

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SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest BartGerro, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We are delighted to learn of your pleasant stay at Sunway Hotel Georgetown. We are delighted to read that you enjoyed our facilities in the hotel. We are glad you got to indulge in one of... More 

Zurich, Switzerland
Top Contributor
136 reviews 136 reviews
99 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is really nice. The rooms have a nice interior and the chosen colors are warm. The room sizes are great too and everything was clean! Wifi free of charge and good. No breakfast included. Location is not the best in my opinion. Geroge town is big and this hotel is in the middle of everything, but also everything... More 

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest tiomca, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We are delighted to learn of your pleasant stay at Sunway Hotel Georgetown. We are delighted to read that you enjoyed our facilities in the hotel. However, with the ease of our updated bus system by... More 

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