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Sunway Hotel Georgetown Penang

3.5 of 5
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33, New Lane (Off Macalister Road) | (Off Macalister Road), George Town, Penang Island 10400, Malaysia
Sunway Hotel Georgetown Penang
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Ranked #21 of 70 Hotels in George Town
A recent review
3 of 5 stars reviewed 3 days ago
Ibnu S
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999 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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  • Chinese (Simplified) first
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  • English first
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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

when i check in i need non smoking room but the hotel no have the room. standard room, small swimming pool, but have jacuzzi. near kuliner place with many nice food. the staff is friendly and helpfull.

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Level Contributor
10 reviews
3 of 5 stars Reviewed 4 days ago NEW

The hotel is within the heart of Georgetown and is near the hawkers' area selling Penang's local dishes as well as durians. It is also a ten-minutes drive to Gurney Drive. I was expecting the hotel to have the same standard as the flagship Sunway resort hotel... It seems like it needs much more improvement. Room size wise was good... More 

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Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had a look at the room first before checking in. The person who took us up asked us the strangest question - "Does it smell ok?" Well, it wasn't musty or anything. What a strange question though. I said, "It's fine, but your lobby is terrible - the perfume is overpowering." (They probably have one of those automated perfume... More 

Was this review helpful? Yes 1
Ipoh
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Checked in on 18th June around 4pm. Served by a girl at the desk with practically no smile (possibly no pay yet), After checking in, told me, no breakfast included. I told her that there was, during my online booking. She insisted, there is none. My friend who was with me, checked in with Breakfast at RM250, i had to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2

Travelers are raving about these George Town hotels

Singapore, Singapore
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was clean, sheets too, wifi was just so-so. Breakfast so-so too, worst coffee on whole trip, too strong and yucky tasting. Location was great, food stalls, shops and 3 shopping centres within walking distance. Catholic church (Our Lady of Sorrows) a short stroll away. Convenient if one wanted to attend daily 6pm mass. Food stalls, touted to be fantastic,... More 

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Coolangatta, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Close to great street food hawkers and also some great cafes . the rooms were spacious and clean. The staff were very friendly and ready to offer help if needed. take note the the street food is not available on Wednesday nights ( even food hawkers need a night off). Pool ok , but maybe a drink service would be... More 

Was this review helpful? Yes 2
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest markC, Greetings from Sunway Hotel Georgetown, Penang! Thank you very much for taking the time to write your review on TripAdvisor. We are delighted to learn that you enjoyed your stay with us and glad you got to enjoy the facilities nearby such as the shopping, scrumptious hawker stalls (Yes, Wednesdays are their off day). Here at... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked into club room for a total of 3 nights. The staff at the club lounge was very courteous and friendly. And that's the only good thing. The snacks provided was of very poor quality compared to the other Sunway hotels. The breakfast at the club lounge was often not ready at 6.45am and was told to proceed downstairs. Club... More 

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SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest KLite73, Warm Greetings from Sunway Hotel Georgetown, Penang! Thank you for highlight the issue to us. We would like emphasize and reassure that what you have experienced is certainly not the reflection of our standards of service and are sorry for your inconvenience caused. We look into the matter highlighted and investigate on your experience. Please be... More 

Kuala Selangor, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

First, I booked 2 non-smoking room and I made the bookings 4 months before. When I arrived, they gave me 2 smoking room instead and insist us to take this room cause the non-smoking room is not cleaned yet (that time it was already 5pm) and the non-smoking room is full but I told them we can't cause we have... More 

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Guest, Greetings from Sunway Hotel Georgetown, Penang! We sincerely apologize for not replying sooner as we were conducting an investigation on the issues highlighted. It was deeply upsetting to hear of your comments and we truly understand your frustration and inconveniences. However, we would like emphasize and reassure that what you have experienced is certainly not the reflection of... More 

Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Chocking smell is everywhere (Corridor, within room) My family member cough all the days and night during the stay, it was not a good experience for the family member. I would like to expect full non-smoking room for the hotel

Review collected in partnership with this hotel

Was this review helpful? Yes 3
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest Iowai312, Warm Greetings from Sunway Hotel Georgetown, Penang! Thank you for highlight the issue to us. We would like emphasize and reassure that what you have experienced is certainly not the reflection of our standards of service and are sorry for your inconvenience caused. We look into the matter highlighted and investigate on your experience. Please be... More 

Singapore, Singapore
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked 2 deluxe rooms and stayed for 1 night. Reception staff were friendly and professional and welcome drink was served at the Reception upon arrival. 5 mins upon check-in, received a phone call from a hotel staff checking if everything was ok and if I needed anything else. They have certainly exceeded my expectation with regard to staff training/politeness. The... More 

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest ratabreak, Warm Greetings from Sunway Hotel Georgetown, Penang! Thank you very much for taking the time to review your stay on our Trip Advisor. We appreciate the valuable time you have taken to provide us your feedback on our hotel. We are glad you felt the warmth and friendliness of our staff as we ensure our have... More 

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