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Sunway Hotel Georgetown Penang

3.5 of 5
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33, New Lane (Off Macalister Road) | (Off Macalister Road), George Town, Penang Island 10400, Malaysia
Sunway Hotel Georgetown Penang
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Ranked #20 of 69 Hotels in George Town
A recent review
4 of 5 stars reviewed 3 days ago
Tom_Course Mumbai, Maharashtra, India
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983 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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Mumbai, Maharashtra, India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel was a good place to stay, very close to the city and all it's attractions. It is clean and tidy and the staff seemed efficient and happy to help, I travel with a band and we have a lot of cases/gear and they took care of these in and out of the cars and into the hotel numerous... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel and room is super clean, neat and tidy, perhaps since it is still consider new. Staffs are nice, greeted with smile and served welcome drinks. They even called after we entered our room to ensure our comfortableness, at the right time when we want to ask the qiblat direction for praying. It is walking distance to Penang Times... More 

Was this review helpful? Yes 2
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest nandairzawandi, Warm Greetings from Sunway Hotel Georgetown, Penang! Thank you very much for taking the time to post on our Trip Advisor. We are touched by your compliments and have conveyed them on to our staff. We are glad our team were able to provide you with a warm welcome and followed up on your stay. Our... More 

Kuala Lumpur, Malaysia
Contributor
14 reviews 14 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The room was very cleaned.... All the staff very smiling and very attention to the client..breakfast buffet amazing....only one point..tell Your chef don't cut the fresh fruits with the same knife cut garlic before......in total very great experience...all the best to the excursion guy...well done Room 723 last weekend...see You soon Chinellato...

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest chngpl, Warm Greetings from Sunway Hotel Georgetown,Penang! Thank you very much for having posted your review. It was indeed an honour and a privilege being your hosts and we are delighted to learn that you had a good experience with us. Our team is trained to be friendly and gracious in order to provide a great service.... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

If you're a foodie who likes having easy access to local food, then this hotel might very well be the ideal choice. One of the reasons we visited Penang was to try the local fare, and when we heard this hotel was close to great hawker food, we jumped on the chance. True enough, we found tasty local food just... More 

Was this review helpful? Yes 3
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest Snlde, Warm Greetings from Sunway Hotel Georgetown,Penang! Thank you very much for taking the time to write your review on TripAdvisor. We are delighted to learn of your pleasant stay at Sunway Hotel Georgetown. It is true Penang is thoroughly enjoyed by many foodies welcoming all foodies from across the world to enjoy its signature dishes! We... More 

Kuala Lumpur
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my first visit to the hotel. Enjoyed my 3D2N stays here. Pro: 1) strategic location to the nearest hawker centre/night market /morning market that provides the best food of Penang like Lebuh Chulia, Lebuh Cecil, Lebuh Carnavon, Lebuh Macalister. 2) Spatious and clean room 3) Nice bed 4) Free wifi in the room Cons: None

Was this review helpful? Yes 4
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest Islander2012, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on our TripAdvisor. Penang known for its famous foods definitely surround our hotel, we are glad you enjoyed the food in our surrounding area. Our location is centralized in the heart of Georgetown City and we are glad... More 

Selangor D.E
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Booked a room last min via Expedia for king size bed non smoking room for two adults + a 5mo baby on 26/4/2015 4-5pm. We reached hotel @9pm+ for check in . I myself tag along my baby for check in and told the front desk and try to show her my booking # which she didn't mean to see... More 

Was this review helpful? Yes 5
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Guest, Greetings from Sunway Hotel Georgetown, Penang! We sincerely apologize for not replying sooner as we were conducting an investigation on the issues highlighted. It was deeply upsetting to hear of your comments and we truly understand your frustration and inconveniences. However, we would like emphasize and reassure that what you have experienced is certainly not the reflection of... More 

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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed in this hotel on the 13 & 14 March with a group of friends. Reached the hotel at around 11am and was told that we could only checked in after 3pm so we decided to have some lunch and shop around the area (for your information the staff at the reception counter was not friendly at all and gave... More 

Was this review helpful? Yes 4
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Guest, Greetings from Sunway Hotel Georgetown, Penang! We sincerely apologize for not replying sooner as we were conducting an investigation on the issues highlighted. It was deeply upsetting to hear of your comments and we truly understand your frustration and inconveniences. However, we would like emphasize and reassure that what you have experienced is certainly not the reflection of... More 

Kuala Lumpur, Malaysia
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good place for foreigner who no transport but hoping to hunt for penang local food. location- good for Food hunting Service- everage environment- acceptable, but facilities bit wore off. Bed- not comfortable conclusion: Good location as in food hunting

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest yanyany2012, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. Penang known for its famous foods definitely surround our hotel, we are glad you enjoyed the food in our surrounding area. Our location centralized in the heart of Georgetown City. We do apologize for the inconveniences... More 

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Room was clean and comfortable, i rated it 4 stars but too bad don't have bathtub. The breakfast i rated it as 3 stars. I am very surprise that the room service will called me to check whether i'm comfortable with the room and is that everything okay after i entered my room around 15mins. This make me so... More 

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest Jac K, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We are glad you felt as a “VIP” as all our guests are to us here at Sunway Hotel Georgetown, Penang. We do apologize for the inconveniences caused with our Wi-Fi and appreciate your comments... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked through their own hotel website and requested king-sized bed and high floor but upon check-in, I was told that my booking was only available for low floor with twin beds. I was quite disappointed and told them that why wasn't I informed of it when I called the reservation dept for the airport transfer. And they upgraded me to... More 

Was this review helpful? Yes 1
SunwayHGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Valued Guest Irene_HYP, Warm Greetings from Sunway Hotel Georgetown! Thank you very much for taking the time to write your review on TripAdvisor. We do apologise for the misunderstanding and error caused. We are happy to hear you were pleased with the size of the room with the open view of Penang from either side of our hotel. Penang... More 

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