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Eastern & Oriental Hotel

Travelers' Choice award winner
10 Farquhar Street, George Town, Penang Island 10200, Malaysia
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Eastern & Oriental Hotel
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1,971 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (569)
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English first
  • All months
    (1971)
  • Mar-May only
    (558)
  • Jun-Aug only
    (560)
  • Sep-Nov only
    (407)
  • Dec-Feb only
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There are newer reviews for Eastern & Oriental Hotel
See the most recent reviews
perth
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 13, 2013

My sister and I have just stayed at this hotel in the new Victoria Wing for 4 nights and it was outstanding and excellent value! It ticks all the boxes for a top class hotel, food, service, room etc. The breakfast (huge range) was included as was evening drinks and canapes each day between 5-7 in the Club Room. The... More 

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Manila, Philippines
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 stars Reviewed July 13, 2013

We stayed here for one night at the end of a four day cruise. The new Victory annex had rooms that all looked out into the waterfront. Rooms were big and nicely furnished. The bathroom was almost as big as the room and had his and hers sinks, a nice tub and a rain shower. If there was anything to... More 

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Cape Town
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 12, 2013

The E&O Hotel in Georgetown, Penang, is a grand old colonial hotel in the vein of the Victoria Falls Hotel in Zimbabwe and the Mount Nelson in Cape Town. It is stunningly located on the waterfront. Service is excellent and attentive. However the hotel is divided into the old wing, called the Heritage wing, and the new wing. We stayed... More 

Was this review helpful? Yes 1
Darwin, Australia
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed July 11, 2013

This is the best hotel we have stayed in for many years if not ever. We had a suite in the new Victory Annexe which was spacious, clean, well appointed and with great views around the bay and across the straits. The bathrooms are sensational with bath,shower and his and her wash basins. Soaps and shampoos are high quality (although... More 

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HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments with us and fellow travelers. So delighted that you found every aspect of your visit to your satisfaction and of course it is especially pleasing to learn that the team took excellent care of you and your family in particular the few that you had mentioned in... More 

Perth, australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 10, 2013 via mobile

We are currently concluding a three day stay in this lovely hotel. There are two wings to this hotel. Stay in the Heritage wing if the original hotel and its history appeal to you. The new wing -the Annex has only recently opened-and is a multistorey building compared to the three storied original. We have an extremely spacious suite in... More 

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HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, We are most pleased that your recent stay was enjoyable and are even more pleased to hear of your return. It gives us great pleasure to hear that you were impressed by not only the service but the food as well. It is all we can hope for that guests are pleased with our service and products.... More 

Adelaide, Australia
Level Contributor
47 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 9, 2013

The E&O Hotel in Penang is a fantastic hotel. We stayed for four nights in the Victory Annex wing (the new wing of the hotel) in June-July. Rooms: We originally got a half sea view/city – road view room despite my specific request on the booking form for a full sea view (which I had specifically included in after reading... More 

Was this review helpful? Yes 3
HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, It is a huge compliment to be considered First Class and thank you for sharing this experience and your very detailed comments for other reviewers to gain a better knowledge of what we offer at the Eastern & Oriental Hotel. It was with great pleasure to read this feedback and that the quality of the hotel surpassed... More 

Lincolnshire
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 8, 2013

I stayed in the new Victory annexe for 18 nights in April only a few weeks after it opened. It is. Along with the original building, very impressive but in some areas the standard of finish is not quite hitting the mark for me. I had also been there for 5 nights before during a call to my wife back... More 

Was this review helpful? Yes 1
HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to write a review. Whilst we were delighted to read the positive comments you made including our buffet breakfast and Friday night buffet dinner, we were disappointed to learn that there were few instances in your stay where the service quality delivered was not consistent. We are grateful for... More 

Baltimore, Maryland
Level Contributor
88 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed July 8, 2013

We had a fantastic stay at the E&O. It's a gorgeous property, with lots of colonial charm. The rooms are beautiful, and the staff is friendly, attentive, professional and helpful. We didn't eat dinner there, but breakfasts and the food at happy hour were great. It's hard to come up with any negatives at all...the coffee could have a little... More 

Was this review helpful? Yes
HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your experience on Trip Advisor. We are delighted to read that the service and your accommodation met with your expectations and that you had a fantastic stay. It is great that you enjoyed breakfast and the food served at the Planters Lounge from 5pm – 7pm which... More 

kuala lumpur
Level Contributor
174 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed July 8, 2013

Booked a room at Victory Annexe, which is the new wing of the E&O Hotel. Room is spacious, modern and with a seaview. Shower area is equally spacious. Hotel is located at the old city with plenty of eateries nearby. Bars, pubs, food court are within 10 minutes walking distance. A lounge is located on the 5th floor which serves... More 

Was this review helpful? Yes
HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Firstly, allow us to thank you for your positive feedback on our property. We are most pleased that your accommodation experience at our brand new Victory Annexe was enjoyable and in particular the hotel’s central location within walking distance to eateries suited your requirement. We are also delighted that you were able to experience and enjoy the... More 

Brisbane, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 8, 2013

We have just returned from the E&O Hotel. Our family loved the hotel and highly recommend it. The hotel exudes old world charm and the decor is outstanding, with quality finishes and attention to detail. The staff are outstanding with their personalised service, it would have to be the best hotel experience we have ever had. Special mention to Izzi... More 

Was this review helpful? Yes
HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, It was with great pleasure to read this feedback and that the quality of the hotel surpassed all expectations as well as your compliments to the team, in particular your special mention to Izzi. It is always motivating for the staff to know that they could contribute to make a guest’s stay remarkable. We are proud to... More 

Hotel Review Summarization

What travelers say

  • Sea view(7)
  • Breakfast buffet(5)
  • Pool area(4)
  • Very nice(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,969 photos of this hotel

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Dining (113)
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View from room (89)
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Room/suite (288)
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Hotel & grounds (288)
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Pool/beach area (150)
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Bathroom (110)
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Family/play areas (5)
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Business center/function rooms (2)
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Videos (1)
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Other (408)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (53)
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Heritage Wing Pool (18)
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Heritage Wing Premier Suite (54)
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Heritage Wing Writers Suite (51)
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Restaurants and Bars (100)
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The Hotel (87)
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Victory Annexe Corner Suite (71)
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Victory Annexe Pool (16)
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Victory Annexe Studio Suite (42)

Management photos: Courtesy of the property manager

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Hotel & grounds (4)
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Pool/beach area (1)
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Room/suite (7)
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Dining (4)
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Other (7)
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