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Eastern & Oriental Hotel

Travelers' Choice award winner
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10 Farquhar Street, George Town, Penang Island 10200, Malaysia
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Eastern & Oriental Hotel
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Eastern & Oriental Hotel
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1,797 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Eastern & Oriental Hotel
See the most recent reviews
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 18, 2013

I have just had 3 nights at the E&O in Georgetown, Penang, on business. Although I did not get to see any of Penang, I was overwhelmed by how beautiful the hotel was. Every part of my experience was excellent, from the food, to swimming in the pool, to the friendly and welcoming staff. I am now organising to have... More 

Was this review helpful? Yes
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us on your recent business trip and taking the time to post a review. It is a pleasure to know that you had a wonderful experience during your 3 nights stay and every aspect of the hotel met with your expectations. Your compliments will be shared with the team especially those mentioned... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 16, 2013

2nd stay in this magnificent hotel. Stayed in the new victory annex and enjoyed all the benefits of the club lounge. Great to see old faces amongst the new enthusiastic staff who made our stay that much more memorable. Room and view exceptional with breakfast to die for. Had dinner at the old Sarkis ( chicken Kapitan) what a delight.... More 

Was this review helpful? Yes
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience on a return visit and we are delighted to have once again provided you with another memorable experience on your 2nd stay. It is so rewarding to know that every aspects of your stay met with your expectations. We are also glad that you enjoyed your room presentation with a nice... More 

Perth, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 15, 2013

We decided to treat ourselves and stay at the Eastern and Oriental...so glad we did. We walked into the reception area and were impressed straight away. Our room was beautiful, we stayed in the Victoria Annex , which was only completed inMarch 2013 but you would never know, it is totally in keeping with the heritage of the hotel. Unfortunately... More 

Was this review helpful? Yes 1
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you very much for sharing your experience in this review which will definitely be helpful to other travellers considering to stay at The Eastern & Oriental Hotel. We are happy that you had a lovely time here and that you liked your room in the new Victory Annexe wing which was completed and opened for business... More 

Kuantan, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2013

Stayed 2 nights (9/11 & 10/11) in rooms 226 & 228. One word: Excellent. Best hotel in Georgetown, EVER. Choosing a hotel for my next visit to Penang is now a matter of which but when. I can't fault any member of the service team, starting right from the doorman, porter, front desk, house keeping, the Farquhar bar staffed with... More 

Was this review helpful? Yes 1
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, There is nothing more rewarding than positive feedback and compliments from the guest such as yours. We are delighted to know how impressed you were with the service you received from our team, in providing excellent service during your stay and also your room in the Heritage Wing. Your feedback is much appreciated and will be shared... More 

London, England, United Kingdom
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 14, 2013 via mobile

Delightful and elegant old world charm with up to the minute facilities. Very good food service and drinks. We were looked after extremely well by every person we came into contact with and nothing was too much trouble. Fresh fruit several times in the day with ease of access to all restaurants and bars. We would come back to Georgetown... More 

Was this review helpful? Yes 1
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for providing us feedback of your recent stay. We are happy that you were impressed by not only the service but the product as well. Glad that you were well taken care of by the staff, just as you should be. The Eastern & Oriental Hotel is a hotel of old colonial charm and we... More 

Sydney, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 13, 2013

A great hotel. The rooms are beautiful and the service throughout the hotel was faultless. The terrace and two pool areas are so relaxing that you wouldn't believe the busy streets of Georgetown are just outside. We enjoyed the buffet dinner in Sarki's one night which was delicious as was breakfast each morning. Should we return to Georgetown, we will... More 

Was this review helpful? Yes
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for this wonderful review expressing your satisfaction on both the service and product. Glad to hear of your pleasant experience and a review like yours is always helpful for us and others considering The Eastern & Oriental Hotel for their forthcoming stays. We definitely look forward to welcoming you again should you travel brings you... More 

Dublin
Contributor
14 reviews 14 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 6, 2013

We spent 7 nights in this wonderful hotel last week. We could not fault a single thing (except maybe the lighting in the bedroom .. which we found a bit tricky). The hotel itself is beautiful, our room in the new wing was really nice, very spacious for the 3 of us - 2 adults and a child, and the... More 

Was this review helpful? Yes 2
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments with us and fellow travellers. It is always a pleasure for the entire team to receive such praises and we are more than delighted that you enjoyed your accommodation experience and the quality services we aim to provide. So delighted you found every aspect of your visit... More 

Edinburgh, United Kingdom
Top Contributor
218 reviews 218 reviews
67 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed November 4, 2013

Lovely visit to George Town and the E&O hotel. The room we initially had was not so great, with only partial sea view but we were soon transferred to a full sea view on request. Loved hearing the waves lapping against the shore at night. Breakfast on the 6th floor looking across the sea was wonderful, and much more peaceful... More 

Was this review helpful? Yes 1
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, We are pleased to learn that you have had a very enjoyable stay with us. However, we acknowledge the minor issue that you experienced with the room and would like to sincerely apologize for this. Great to hear that you liked the spacious room, enjoyed breakfast on the 6th floor with a nice view and your appreciation... More 

Singapore
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 4, 2013

was in the vicinity, saw the beautiful seaview across the road and walked in, in full view of one of the staff. Instead of shooing us off the grounds or plain ignoring us since we were obviously not guests of the hotel, this wonderful man approached us. He regaled us with stories of the hotel, its history, about the new... More 

Was this review helpful? Yes 2
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to visit the Eastern & Oriental Hotel whilst you were in the vicinity. We are pleased to hear that you were greeted by our staff who made you feel very welcomed. It is great that you were also taken for a brief tour of the hotel and we certainly look forward... More 

Brisbane
Top Contributor
140 reviews 140 reviews
124 hotel reviews
137 helpful votes 137 helpful votes
5 of 5 stars Reviewed November 2, 2013

A few years ago we stayed at the original E&O and really liked it. This time we decided to try the new wing. Our room was large and very nicely decorated, beautiful big bathroom and a fantastic view out over the sea. The complimentary nibbles and drinks in the evening were a delightful way to spend a couple of hours... More 

Was this review helpful? Yes 2
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, We are thrilled that your stay at our new Victory Annexe was more of an experience than just a holiday. It is indeed a pleasure to know that we have once again made your stay memorable, in particular your appreciation of the suite in the new wing and the Planters Lounge. Our team of Chefs have created... More 

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