We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Eastern & Oriental Hotel

Travelers' Choice award winner
Hotel website
10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Eastern & Oriental Hotel
Professional photos View all
Browse nearby
Eastern & Oriental Hotel
Write a Review

1,797 reviews from our community

Traveler rating
    1,166
    422
    144
    43
    22
See reviews for
366
902
82
109
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (517)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1797)
  • Mar-May only
    (502)
  • Jun-Aug only
    (442)
  • Sep-Nov only
    (407)
  • Dec-Feb only
    (446)
All months
There are newer reviews for Eastern & Oriental Hotel
See the most recent reviews
Adelaide, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 30, 2013

My husband and I have just returned from a three night stay at the E and O. We stayed in the Victory Wing ,and we loved it.The new wing is fantastic. And in keeping with the Heritage Wing,but so fresh and new .Our view from our room was magnificent, the pool area was so divine ,one has to see it... More 

Was this review helpful? Yes 1
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Many thanks for posting your nice review and rating us 5/5 on Trip Advisor. Thank you for coming to spend this special occasion and it is wonderful to learn that you have thoroughly enjoyed your stay with us. We are glad that you were pleased and happy with both the product and services and the facilities it... More 

Naples, Florida
Top Contributor
357 reviews 357 reviews
56 hotel reviews
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed November 27, 2013

The E&O in Penang comes from the same family DNA as Singapore's Raffles, and one can see the similarities. Like Raffles, the E&O was THE place to stay during the British colonial period. The original building has a new wing which constitutes a great mix of new and old. The hotel sits on the water in the heart of Georgetown.... More 

Was this review helpful? Yes 1
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your positive experience of the Eastern & Oriental Hotel and we are certainly glad you enjoyed every aspects of your stay. It was with great pleasure to read this feedback and that the quality of the hotel surpassed all expectations as well as your compliments to the team. Once again, thank you for... More 

Singapore, Singapore
Contributor
13 reviews 13 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 27, 2013

I stayed at the E&O for 3 nights on my honeymoon and was pretty disappointed with our experience there. The hotel seems much more focused on maintaining its image rather than looking after its guests. Here's what I found disappointing: We stayed in the heritage wing and the room we had was tastefully done and spacious however it felt dusty... More 

Was this review helpful? Yes 2
EasternandOriental1, Resident Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you so much for coming here to spend this special occasion. However, we are disappointed to read your description of encounters with our services. We would like to express our regret that your stay was not flawless and it is disappointing to hear that the service was a let down and we sincerely apologize for this... More 

Washington Dc, District Of Columbia
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 24, 2013

This is a wonderful hotel. The room was large, modern, and comfortable. The amenities for the two sinks were even appropriate for "His and Hers". Beautiful views and a very pleasant and generous happy hour overlooking the water. Likewise, lovely breakfast - with two restaurant options - included. Had dinner in the hotel as well and can highly recommend the... More 

Was this review helpful? Yes
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, It is with great pleasure to read this feedback and that the quality of the hotel surpassed all expectations as well as your compliments to the team. A wide selection of items are available on the dinner buffet and we are glad you enjoyed your dining experience and thank you for making recommendation. The Eastern & Oriental... More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 24, 2013

4 months overdue but I still wanted to say what a great time we had for our 6 nights at the lovely E&O. We stayed in the new wing and very much enjoyed our balcony with water view and the big, comfortable room. The location is great, with the fascinating sights and Penang’s incredible food within easy walking distance. We... More 

Was this review helpful? Yes
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience in this review even though it has been 4 months overdue. It is wonderful to learn that you have thoroughly enjoyed your stay with us especially your accommodation in our new Victory Annexe. Your words of appreciation of the staff shall go a long way to motivate... More 

London
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 22, 2013

We stayed here whilst attending a friends wedding in Penang. Our room was ready early and they gave us late checkout and a free shuttle to our second hotel on the other side of the island. The room was huge. Bigger than the deluxe flat in the centre of London. We were in the old side of the hotel (not... More 

Was this review helpful? Yes
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for your review. It is indeed a pleasure to hear that your recent stay with us was a positive experience and you had an overall enjoyable time here. We greatly appreciate your kind compliments on the areas that we have served you well and that we were able to give you a great impression during... More 

London
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 21, 2013

This is a must stay if you visit Penang, THE only hotel to stay in. From the amazingly friendly and helpful staff to the luxurious, spacious and well designed bedrooms in the Victory annexe, we felt truly pampered and so well looked after. A beautifully designed hotel steeped in history, great attention to detail and the breakfast choice was excellent... More 

Was this review helpful? Yes 2
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, We are so pleased to see that you were impressed with the hotel and that you consider us the best, and thank you for making recommendation. It pleases us to know that you have enjoyed your accommodation in our new Victory Annexe, as well as the breakfast and our friendly staff. It has been a pleasure having... More 

Sydney, Australia
Top Contributor
76 reviews 76 reviews
43 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed November 20, 2013

Loved the history and ambiance of this stately hotel. A wander around the older section will bring back days of grandeur, famous guests and nostalgia. Not to be missed is the history museum within the hotel. (Sadly, not advertised enough or bought to the attention of guests as much as it could be) The historian overseeing this is a lovely... More 

Was this review helpful? Yes
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, We are pleased to learn that you had an enjoyable experience during your recent stay with us and that you look forward to a return visit. We were all very delighted to know how impressed you were with the service you received from our staff, your accommodation in the new Victory Annexe including the breakfast, pool and... More 

London, United Kingdom
Top Contributor
72 reviews 72 reviews
29 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed November 19, 2013 via mobile

I recently stayed here for two nights with my fiancée! The hotel is beautiful, everything is spotlessly clean and very impressive from the lobby to the victory annexe pool everything is perfectly organised! The location is good and there is hawker food within walking distance but I think if we're to go back to Penang again I would stay at... More 

Was this review helpful? Yes
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to forward your positive comments in regards to your recent stay at The Eastern & Oriental Hotel. We are pleased that you had a pleasant stay and every aspects of your stay were flawless. It is nice to know that you enjoyed the breakfast, pool side and the Planters Lounge and... More 

Wiltshire, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 19, 2013

This is one of the best hotels we have ever stayed in. Rather like Raffles but less formal. The first time we stayed was in March of this year when we stayed in the Heritage Wing. This time we stayed in the Victory Annex. It took us a while to decide which was best as all of this hotel is... More 

Was this review helpful? Yes 1
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, It is nice to hear of your pleasant experience on a return visit after your first stay with us in March. Our passion is hospitality and to receive such kind review made it all worthwhile. We strive our very best to make our guests as comfortable as possible here at The Eastern & Oriental Hotel. We are... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,397 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1368)
Viewed
Hotel & grounds (281)
Viewed
Dining (110)
Viewed
View from room (80)
Viewed
Room/suite (270)
Viewed
Pool/beach area (136)
Viewed
Bathroom (106)
Viewed
Family/play areas (5)
Viewed
Business center/function rooms (2)
Viewed
1:51
Videos (1)
Viewed
Other (377)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (1)
Viewed
Room/suite (10)
Viewed
Dining (5)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question