Eastern & Oriental Hotel (Penang/Georgetown) - Hotel Ratings

Address: 10 Farquhar Street, Georgetown, Penang Island 10200, Malaysia

Region: Malaysia > Penang > Penang Island > Georgetown

Amenities:

Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#1 Luxury Hotels in Georgetown

#1 Romantic Hotels in Georgetown

#2 Business Hotels in Georgetown

#3 Family Hotels in Georgetown

Price Range: $$

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more less

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Also Known As:: Eastern And Oriental Hotel; Eastern Oriental Georgetown; Eastern Oriental Hotel; Eastern & Oriental Hotel Penang/Georgetown

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820 reviews from our community

See which rooms travelers prefer - 168 traveler tips

Ling15

Singapore, Singapore

Reviewer

4 reviews

Reviews in 4 cities

1 helpful vote

“One of the best 5*”

Reviewed May 5, 2013

Stayed at the new Victory Annex. The sea directly in front of the hotel. Sound of sea waves with a fantastic view out of the room and balcony. Breakfast, tea and evening cocktail were so good. Great service and friendly staff. Highly recommended. It's one of the best 5* we stayed.

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Dear Valued Guest, I was very pleased to know that you enjoyed your stay with us and that our services, facilities and your accommodation met with your expectations. We are proud to receive such good reviews and on behalf of the team, thank you for your generous compliments and your recognition of our property as one of the best 5*.... More

NEILCAntigua

Antigua

Senior Contributor

42 reviews

33 hotel reviews

Reviews in 36 cities

25 helpful votes

“Not a 5 star hotel”

Reviewed May 4, 2013

I was very disappointed with this hotel which is supposedly the best on the island. It is very historic , which is nice but it needs to be backed up by comfort and quality service throughout to claim 5 stars. The 'butler' service is good but no more than a concierge in all 5 star hotels and one in particular... More

Dear Valued Guest, Thank you for taking the time to pass on your feedback in regards to your recent stay with us. I was concerned that you were disappointed and I did note your comments about certain aspects of your stay. Please rest assured that we do strive to provide a high quality service to our guests and I apologise... More

BucksBird

Senior Reviewer

9 reviews

4 hotel reviews

Reviews in 7 cities

7 helpful votes

“A Touch Of Class In Penang”

Reviewed May 3, 2013 via mobile

I can't praise this hotel enough! From the moment we arrived at the E&O to the moment we left was the best short stay my partner and I have had for a long time. Staff are so eager to please and can't do enough to make your stay a pleasant one. Our room was at the Heritage side of the... More

Dear Valued Guest, It is our absolute pleasure to hear that you had such a wonderful stay here at the E&O Hotel. I was pleased to see your comments about the staff, presentation of your room, comfort of your bed, amazing food in the restaurant as well as the service. There is nothing more rewarding than positive feedback from the... More

grahamandjeanwatson

Brisbane, Australia

2 reviews

Reviews in 2 cities

2 helpful votes

“Excellent service”

Reviewed May 3, 2013

Service is excellent ! Everyone went out of their ways to help. We are frequent travellers and have stayed in different exclusive hotels but E&O Hotel has to be the best for service. The staff are very accommodating , friendly, always smiling. A special mention to Evelyn who was so kind to show us around Penang on her day off.... More

Was this review helpful? Yes 1

Dear Valued Guest, It’s wonderful to know that you have thoroughly enjoyed every aspect of your stay with us. Our passion is hospitality and to receive such kind reviews made it all worthwhile. We greatly appreciate your kind compliments on the areas that we have served you well. Your praise of the hotel, its staff and special mention to Evelyn... More

AlwaysNearWalls

Beijing

45 reviews

26 hotel reviews

Reviews in 25 cities

16 helpful votes

“Fabulous hotel, slightly disappointing service”

Reviewed May 2, 2013

This fantastic, historic hotel could be up there with the best if the service matched the setting. We stayed in the newly-opened Victory annexe and got a great deal including canapés and drinks at cocktail hour. The hotel is superb, public areas and private rooms are equally impressive and match the best Four Seasons and Ritz-Carlton hotels I have stayed... More

Dear Valued Guest, Many thanks for choosing to stay with us for your holiday and your valuable feedback. It is wonderful to learn that you had a memorable stay with us and that you found the Hotel’s great location suited your requirement. I am thrilled that you were able to experience and enjoy the drinks and canapés during the Cocktail... More

SpecialTV

Doha, Qatar

22 reviews

7 hotel reviews

“Look elsewhere”

Reviewed April 30, 2013

It took me a while to write this review as I was incredibly disappointed with this property and Penang in general but I didn't want my Penang experience to cloud my review of this property. I got hardly any sleep when I was there as the walls, if you can call them that, were paper thin and I could hear... More

Dear Sir/ Madam, It is regrettable that your stay with us last November was a disappointment. I acknowledge the comments that you described with the condition and presentation of your room, bathroom and small toilet. As I would like to address your concern personally and to allow a better understanding, please provide me with details of your stay and Suite... More

MarkMendes

“Old World Charm in a Modern Environment”

Reviewed April 28, 2013

We were recommended this hotel by staff from The Lakehouse in Ringlet, and it did not disappoint us. The building was modern but the style and structure were very much of the old world. We had a great time, the staff were very warm and friendly. Surely will come here again.

Dear Valued Guest, It is nice to hear that you had a great time during your recent stay at our colonial styled hotel and most importantly you enjoyed our warm hospitality. We look forward to your return soon. Kind regards, Harold Rainfroy Resident Manager More

Richard G

Kuala Lumpur, Malaysia

Top Contributor

61 reviews

48 hotel reviews

Reviews in 34 cities

90 helpful votes

“Exactly the high standards you expect”

Reviewed April 28, 2013 via mobile

The E&O has been recommended to me on numerous occasions and with the opening of a new wing and the promise of free-flow wine in the evening I booked myself on the Saturday morning Firefly from KL all prepared for two days of relaxation. The Victory Annex has only just opened but it blends seamlessly with the heritage hotel. There's... More

Dear Valued Guest, We are proud to receive such good comments and on behalf of the team, thank you for your generous compliments. It gives us great pleasure to hear that you have had a truly seamless and enjoyable experience here. We are delighted that the team delivered an impeccable service and that we were able to give you a... More

lullabelle1234

23 reviews

Reviews in 6 cities

9 helpful votes

“An oasis of calm with good service.”

Reviewed April 27, 2013

We booked 11 nights in the new Victory Annex through booking.com. Their description of the room was very different to the room we were given. After we took this up with the reception they were very accommodating and moved us to the described room which was in the old hotel. The room was indeed as described and very nice so... More

See 7 more reviews by lullabelle1234 for Georgetown

Dear Valued Guest, Thank you for choosing the E&O Hotel for your recent stay and the time to post this review. We are delighted to know that you were well taken care of by members of our staff – just as you should be. A detailed review like yours is always helpful for us and others considering E&O Hotel for... More

Helen B

Pattaya, Thailand

Contributor

20 reviews

5 hotel reviews

10 helpful votes

“luxury in Penang”

Reviewed April 25, 2013

We stayed a week here and had a lovely time. We were staying in the new wing which was lovely. There was a private lounge and pool area for residents only and complimentary tea and coffee available, Also in the lounge was pre-dinner cocktails and canapes - which was a lovely touch. We are not a big eaters so found... More

Was this review helpful? Yes 2

Dear Valued Guest, Thank you very much for taking the time to provide us with this review. It is wonderful to know that overall you had a lovely time and an enjoyable stay with us. It is a pleasure to hear that you had enjoyed many aspects of the hotel such as the new wing, Cocktail Hours at the Planter’s... More

21-30 of 820 reviews

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Eastern & Oriental Hotel

Eastern & Oriental Hotel

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