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Eastern & Oriental Hotel

Travelers' Choice award winner
10 Farquhar Street, George Town, Penang Island 10200, Malaysia
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Eastern & Oriental Hotel
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Eastern & Oriental Hotel
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1,739 reviews from our community

Traveler rating
    1,125
    407
    142
    43
    22
See reviews for
351
874
77
107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (496)
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There are newer reviews for Eastern & Oriental Hotel
See the most recent reviews
London, United Kingdom
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This has so much going for it - a load of heritage - like the Raffles in Singapore and the Strand in Rangoon it was founded by the enterprising Sarkies brothers, Armenians who realised the effect of the opening of the Suez canal, and the need for up market hotels in the right places for all the exploring travellers from... More 

Was this review helpful? Yes 1
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us and for taking the time to write a review on Trip Advisor. Whilst we are delighted to read your compliments on the staff and breakfast, we have also taken note of your comments about the bed and few other aspects of your suite in the new Victory Annexe wing which were... More 

Dallas, Texas
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family had a fantastic experience at the E&O and several staff members went well out of their way to make our stay a pleasant one. We arrived very early in the morning and our room was not ready for hours, but they allowed us to wait in the lounge for much of the day and we struck up a... More 

Was this review helpful? Yes 1
Copenhagen
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I visited Georgetown in February and had booked 4 nights at the E&O in the Victoria Annexe. We had chosen the VA because all rooms had a balcony facing the sea, complimentary drinks and nibbles in the afternoon and within walking distance of the heritage area of Georgetown. We enjoyed our stay tremendously. The location was perfect... More 

Was this review helpful? Yes 2
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for choosing the Eastern & Oriental Hotel and for taking the time to provide us with this review. It is wonderful to know that you have thoroughly enjoyed your stay with us in the new Victory Annexe Wing, including the convenient location of our hotel that has added such value to your stay. As you... More 

Birmingham, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent six nights in the Heritage section, our room was huge with separate sitting area and a big balcony with views of the Straits. All of the staff were very helpful. As we were at the end of a six week tour we were more than happy to laze by the pool. Both pools are great, the sixth floor... More 

Was this review helpful? Yes
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, It is wonderful to hear that your stay at the Eastern & Oriental Hotel provided you with a relaxing experience. Glad that you enjoyed your accommodation in the Heritage Wing, the swimming pools and your dining experience at the hotel. We strive to maintain the highest level of service, hospitality and comfort of our guests and we... More 

New York City, New York
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Does not deserve its reputation. Staff need to tuck in their shirts and stop shuffling their feet. Happy hour is popular. You can tell by the peanuts left under the table at breakfast. There was yellow and black caution tape hanging off the top step in the Planter's Lounge - for 3 days! The door to our bedroom had large... More 

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Georgetown was a start of our wonderful holiday on Penang island and first two nights we stayed in Eastern and Oriental Hotel. The hotel looks impressive in a true colonial style. The check in was fast and officiant. We were offered a refreshment and cold towels. Our executive suite was located in the old part of the hotel with a... More 

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A luxurious five star property. My wife and I have just spent 5 wonderful days from 02 March 2015 to 07 March 2015 in this amazing hotel. Celebrating our birthdays and 40 years of marriage was the the only place to be. From our late arrival until departure date every staff member was cordial,helpful and polite with number one customer... More 

Was this review helpful? Yes
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, It is our absolute pleasure to hear that you had such a wonderful stay here and thank you for choosing the E&O as your preferred venue to celebrate the two special occasions. We would like to thank you for taking your valuable time to post such thorough and constructive review on Trip Advisor following your recent visit.... More 

Frankfurt, Germany
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were greeted with a friendly smile when we entered this Hotel and served with welcome drink.Staff and service was friendly and warm, we really appreciate their hospitality. We invited our local friends for drinks at Farquhar Bar, the cocktail served by Kalvinder was very delicious. What's more, it is service with a smile! Room very tastefully decorated and location... More 

Was this review helpful? Yes 1
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review the Eastern & Oriental Hotel on Trip Advisor. Your glowing comments on your satisfaction of our accommodation, location and service were so pleasing to read. We are thrilled to read of your memorable experience and your plan to return some day. It will be a pleasure to... More 

London
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My partner and I arrived at this hotel on my birthday, very late into the evening, exhausted from such a long journey, almost 14 hrs long. I had no idea that staff were aware of my birthday. However, the following day when returning from an afternoon stroll I was pleasantly surprised to find a birthday cake sat among rose petals... More 

Was this review helpful? Yes
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you so much for sharing your appreciation of the Eastern & Oriental Hotel and its staff. It is our goal to maintain the highest standards of service to all our guests and we appreciate you having taken the time to post a review. I am delighted to know that the staff has gone the extra mile... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We totally stayed here for 4 nights and we absolutely feel very comfortable with services here. Our room was spacious, modern and very quiet. Staffs were extremely inviting, welcoming and helpful. The location was super in the town and we would easily walk to almost atractions nearby.

Was this review helpful? Yes 1
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, It is nice to know that overall you had an enjoyable stay with us. Our convenient location is constantly one aspect we get a lot of praise for. We are glad you found this to be the same. We hope to welcome you back in the near future. Kind regards, The Management More 

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