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Eastern & Oriental Hotel

Travelers' Choice award winner
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10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Best prices for: 1 room 1 guest
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Eastern & Oriental Hotel
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Eastern & Oriental Hotel
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1,797 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Eastern & Oriental Hotel
See the most recent reviews
UK
Top Contributor
91 reviews 91 reviews
33 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed April 6, 2012

We booked the E&O on the recommendation of some friends having previously stayed in a beach resort further down the coast. We were collected by the pre booked hotel mercedes and whisked from the airport to the hotel. We were given a welcome drink in the lobby area and then shown to our suite overlooking the back of the hotel... More 

Was this review helpful? Yes 4
Buenos Aires, Argentina
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 3, 2012

We had a sea view room. The view was excellent ! The hotel lays on the bay, furnished as an old house with spectaculars floors, courtains, bathrooms....everithing is perfect and shiny. Location: 10 points, just a walk from the main sights. The bed was spectacular, we had a nice rest. The service is PERFECT !!!! The best of the best... More 

Was this review helpful? Yes 2
Mahal12, General Manager at Eastern & Oriental Hotel, responded to this review

Dear Lycaenidae, Greetings from E&O Hotel, Penang! I’m sure everything is well and the month of April is proceeding positively. Thank you for taking the time to compliment our services during your recent stay at the E&O Hotel, Penang. Your comments have been passed on to the respective department heads to share with their staff, to let them know that... More 

World-wide Traveller
Top Contributor
131 reviews 131 reviews
86 hotel reviews
143 helpful votes 143 helpful votes
5 of 5 stars Reviewed April 2, 2012

Likes: 1) Real historical landmark, bygone splendor and tradition. 2) Large rooms with antiques. Naturally, this means that it is not brand new, and furniture shows wear and tear.... but it is authentic! 3) Smiling and helpful staff everyone. I see some comments about uncaring staff during breakfast, but ask one of the supervisor (staff with suit) and they will... More 

Was this review helpful? Yes 2
Mahal12, General Manager at Eastern & Oriental Hotel, responded to this review

Dear JeanLouisV, Greetings from E&O Hotel, Penang! I’m sure everything is well and the month of April is proceeding positively. Thank you for taking the time to compliment our services during your recent stay at the E&O Hotel, Penang. Your comments have been passed on to the respective department heads to share with their staff, to let them know that... More 

Seattle, Washington
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 31, 2012

Such a beautiful, charming, special hotel in a great spot, but the clientele and staff need a lot of refinement. Probably not the fault of the hotel's but most of the guests (while I was there in March) we're loud, fat, sunburnt obnoxious knuckleheads, letting their children run wild in the bar, getting smashed and screaming at the top of... More 

Was this review helpful? Yes
Mahal12, General Manager at Eastern & Oriental Hotel, responded to this review

Dear SkipMc, Greetings from E&O Hotel, Penang I hope everything is well on your side and the month of April is proceeding positively. It was indeed a pleasure to have you as our guest during your visit to Penang & I trust you had a safe and pleasant trip back home. It certainly is a pleasure to receive, from guests... More 

Hilton Head, South Carolina
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 30, 2012

I stayed here the week of 3/20/2012 for the second time and likely the last. Yes it is a very nice hotel that REALLY caters to the service's they provide. With a personal butler button in your room (a gimmick but one that many people will like). Since my last stay that hotel is starting to get a bit dated... More 

Was this review helpful? Yes
Mahal12, General Manager at Eastern & Oriental Hotel, responded to this review

Dear Paulsavy, Greetings from E&O Hotel, Penang I hope everything is well on your side and the month of April is proceeding positively. It was indeed a pleasure to have you as our guest during your visit to Penang & I trust you had a safe and pleasant trip back home. It certainly is a pleasure to receive, from guests... More 

Australia
Top Contributor
221 reviews 221 reviews
74 hotel reviews
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed March 28, 2012

My wife & I returned to the E & O with a close friend for four nights in early March. We had ‘sold’ our friend on the idea of breaking her journey from Sydney to London by staying at the E & O. To keep costs down for her I researched the cost of the Java Suite rather than using... More 

Was this review helpful? Yes
Mahal12, General Manager at Eastern & Oriental Hotel, responded to this review

Dear Ellenga, Greetings from E&O Hotel, Penang! I’m sure everything is well and the month of April is proceeding positively. Thank you for taking the time to compliment our services during your recent stay at the E&O Hotel, Penang. Your comments have been passed on to the respective department heads to share with their staff, to let them know that... More 

Cairo, Egypt
Reviewer
5 reviews 5 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed March 27, 2012

Our expat party of three Canadians and one American from Kuala Lumpur arrived at the E and O with the expectation of enjoying a lovely lunch in a pleasant setting. The hotel fell woefully short. Upon our arrival at 2:30 PM we were told by the valet at the car drop that our late arrival limited our lunch options to... More 

Was this review helpful? Yes 7
Mahal12, General Manager at Eastern & Oriental Hotel, responded to this review

Dear MapleLeafExpat, Greetings from E&O Hotel, Penang! Thank You for the timely & accurate notes you have written to us via mail and on tripadvisor in regards to you and your friends gathering experience at Farquhar’s Bar in March. Firstly, we would like to offer our sincere apologies on some of the shortcomings you had encountered during the above-mentioned visit... More 

London, United Kingdom
Top Contributor
59 reviews 59 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 25, 2012

This is where my parents got married hence I come here at least twice a year when I return to Penang. Upon arrival,one would think one is back in the 1950s. Guess what,nothing has changed. The service from the door,reception,bar,pool area,sarkies restaurant or the silver service restaurant have been consistently kept their high standards. A place to unwind,relax,enjoy great food... More 

Was this review helpful? Yes
Mahal12, General Manager at Eastern & Oriental Hotel, responded to this review

Dear Yesmin M, Greetings from E&O Hotel, Penang! I’m sure everything is well and the month of April is proceeding positively. Thank you for taking the time to compliment our services during your recent stay at the E&O Hotel, Penang. Your comments have been passed on to the respective department heads to share with their staff, to let them know... More 

London, United Kingdom
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 19, 2012

We stayed for four nights on the way to Australia and having stayed for our honeymoon 5 years ago had a rather romantic view of this old girl Sadly she had become rather frayed around the edges The reception area was grubby and the carpet and upholstery needed a good clean the staff while on the face of it friendly... More 

Was this review helpful? Yes 2
Mahal12, General Manager at Eastern & Oriental Hotel, responded to this review

Dear Allanscn, Greetings from E&O Hotel, Penang I hope everything is well on your side and the month of April is proceeding positively. It was indeed a pleasure to have you as our guest during your visit to Penang & I trust you had a safe and pleasant trip back home. It certainly is a pleasure to receive, from guests... More 

Manila, Philippines
Top Contributor
68 reviews 68 reviews
50 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed March 17, 2012

There are some wonderful hotels in Asia that transport you back to a more elegant time, Raffles Singapore, The Peninsular Hong Kong and the fabulous Manila Hotel. The E&O is one of them. I stay whenever i can and having spent a difficult couple of days in provincial Malaysia the hotel was a welcome site. Georgetown is such a fascinating... More 

Was this review helpful? Yes 2
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