We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Eastern & Oriental Hotel

Travelers' Choice award winner
10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Eastern & Oriental Hotel
Professional photos View all
Browse nearby
Eastern & Oriental Hotel
Review This Hotel

1,736 reviews from our community

Traveler rating
    1,123
    406
    142
    43
    22
See reviews for
349
873
77
107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (495)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1736)
  • Mar-May only
    (441)
  • Jun-Aug only
    (442)
  • Sep-Nov only
    (407)
  • Dec-Feb only
    (446)
All months
Seneca Falls, New York
1 review
1 of 5 stars Reviewed today NEW

E&O claims on their website that they have high speed internet so I booked the hotel for 12 nights hoping to work at night. The high speed internet is a total lie. I was not able to work for the 12 nights I stayed there. The manager and stuffs are not helpful when I called them for help. A word... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

This was a very nice hotel with a fabulous colonial feel to it. I had a suite with a wonderful water view and pool view. The room was well appointed with a beautiful and highly functional bathroom. The service was great, as was the food.

Was this review helpful? Yes
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you very much for sharing your experience of the Eastern & Oriental Hotel in this review. It is nice to know that overall you had an enjoyable stay with us. We certainly look forward to the pleasure of welcoming you back in the near future. Kind regards, The Management More 

Top Contributor
65 reviews 65 reviews
59 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

two major problems about E&O is the design of the bathroom and the wifi in the room. I stay at the new wing for 3 nights. The wifi in the room is terrible, usually works for 10 minutes and then no connection. My wife and I have to go down to the lounge to get online at night. The wifi... More 

Was this review helpful? Yes
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Many thanks for choosing to stay with us for your holiday and your valuable feedback. Naturally we were disappointed to read your comments about your suite which was not to your liking and your experience with Wifi in the suite. Thank you for highlighting the Wifi issue on Trip Advisor. We are glad to inform that our... More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Luxuriously appointed & well sized rooms, ample & good F&B offerings within the hotel, attention to detail & superlative service... all can be had at other establishments of a similar calibre. What tips the scale in favour of the E&O, however, over any other hotel in Penang (or Malaysian for that matter), is all the above that you'd expect of... More 

Was this review helpful? Yes
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for your compliments and the photos you have uploaded with your review. It is a pleasure to know that your stay at the Eastern & Oriental Hotel surpassed all expectations and we are grateful for your appreciation of the historical grandeur of this Hotel. Once again, thank you for your time to write this review... More 

Nottingham
Contributor
14 reviews 14 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We enjoyed a very comfortable 4 night stay in a Deluxe Suite in the Heritage Wing. The hotel is stunning with beautiful Colonial architecture and a lovely, tranquil atmosphere. Polite and helpful staff are on hand whenever they are needed. Excellent breakfast with endless choice and variety, and a beautiful setting in the conservatory. The hotel is within easy walk... More 

Was this review helpful? Yes 1
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, We are most pleased to see that you were impressed with the hotel, the staff, excellent breakfast and its location. It is definitely great to hear that you were happy with your stay and that you would definitely return. Thank you for the time taken to post this review and we look forward to the pleasure of... More 

Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed 4 days ago NEW

very nice view of hotel, closed to george town, enjoy my week end, but in short stay i just had my breakfast in hotel, need more man power for service, i was seated at outside my coffee takes 20min to served, i am so happy hotel can served fresh coffee but it was late, only 4 staff running around, nothing... More 

Was this review helpful? Yes
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post this feedback following your enjoyable weekend stay with us. It is indeed a pleasure to know that you enjoyed every aspects of your stay and thank you for making special mention of the staff. Breakfast is usually very busy at the restaurant and please accept our sincere apologies for... More 

notts uk
Top Contributor
51 reviews 51 reviews
38 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have visited penang 3 times before and visited this hotel for tea so having decided to return this year wanted to stay a few days after our stay at the beach.our first impressions were a bit disappointing after the rasa sayang nobody helped us initially with the bags when we arrived were about to get them when someone turned... More 

Was this review helpful? Yes 1
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for your recent review on Trip Advisor. Whilst you were happy with your spacious room in the Victory Annexe, there were areas that we could have done better and your feedback has been shared with the team for greater attention on the areas that you have kindly highlighted in regards to the service upon arrival.... More 

United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I've stayed here three times. On my own, with my wife and with a friend. The first time I was in a suite on the ground floor of the old hotel about 10 metres from the pool and it was a truly decadent experience in colonial style. The new building is nice but the rooms lack the detailing and quality... More 

Was this review helpful? Yes 1
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for returning to the Eastern & Oriental Hotel on your 3rd visit. We appreciate the feedback we receive from our guests by expressing their opinions both positive and negative. Although you overall enjoyed your stay, we would like to take the opportunity to respond to a few points given in your review. Guests may have... More 

Adelaide, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We loved the accommodation the room 301in original part of hotel was great overlooking the sea and pool. The food was very nice and the staff very attentive, such a nice environment even with 3 weddings happening didn't really notice. Dinner by pool in newer section was wonderful.

Was this review helpful? Yes
EasternandOriental1, Hotel Manager at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you very much for sharing your experience of the Eastern & Oriental Hotel in this review. It is nice to know that overall you had an enjoyable stay with us. It would be great to have you visit us again in the near future. Kind regards, The Management More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Charming hotel right in downtown Georgetown. Not in a buzzing place : the Gurney strip would be better I would have thought. Rooms were large and furnished in a way to capture the colonial past. Likes: - fairly central location - sea facing large rooms - large spaces within the hotel so no feeling of crampiness Dislikes - room service... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

1,348 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1319)
Viewed
Room/suite (265)
Viewed
Dining (108)
Viewed
Hotel & grounds (263)
Viewed
View from room (79)
Viewed
Pool/beach area (131)
Viewed
Bathroom (105)
Viewed
Family/play areas (5)
Viewed
Business center/function rooms (2)
Viewed
1:51
Videos (1)
Viewed
Other (360)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (1)
Viewed
Room/suite (10)
Viewed
Dining (5)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question