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Eastern & Oriental Hotel

Travelers' Choice award winner
10 Farquhar Street, George Town, Penang Island 10200, Malaysia
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Eastern & Oriental Hotel
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1,978 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (570)
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  • All months
    (1978)
  • Mar-May only
    (558)
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Pacific Coast Australia, Australia
1 review
4 of 5 stars Reviewed yesterday NEW

Room was OK, but the staff had made a turn of the hotel and i would want to thanks Alex the manager on duty that help us during our going to be the worse stay in Penang. You can't find a person being so patient getting our flight sorted out and etc. Breakfast was plenty of choices. Staff overall was... More 

Was this review helpful? Yes 2
Houston
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed in the historic wing (older but well maintained) in a Deluxe Suite King on the third floor overlooking the pool and the sea: gorgeous views and wonderful breezes. Delectable breakfast buffet offered extensive options with choice of indoor or outdoor seating with ocean view. Service was everything I'd expect from a 5-star hotel. Overall quite pleased and would book... More 

Was this review helpful? Yes
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your appreciation of the Eastern & Oriental Hotel on Trip Advisor. It is wonderful to hear that you had an enjoyable stay and would be planning a return. We certainly look forward to seeing you again soon. Kind regards, The Management More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The minute my boyfriend and I stepped into the hotel, we were so awed by their service with a smile. It was a really late check in as we took a night flight and even then the hotel staff were friendly and was willing to help. And what was most impressive was I don't have a credit card to pay... More 

Was this review helpful? Yes
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, It gives us great pleasure to hear that you have had a truly seamless and enjoyable experience here during your recent stay. There is nothing more rewarding than receiving positive feedback from the guests. We greatly appreciate your kind compliments on the areas that we have served you well and glad that we are able to give... More 

Portsmouth, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Lovely colonial style hotel, great atmosphere. Would recommend, but service could be improved. Waited for cutlery while my breakfast got cold, served stone cold tea. No room service menu in room. Room spacious and clean. Staff friendly and helpful.

Was this review helpful? Yes
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for your recent review on Trip Advisor. Whilst we are delighted that you liked your accommodation and the great atmosphere, we would like to offer our sincere apologies on the shortcomings you had experienced. We have also shared your feedback with members of our team and have stressed that shortcomings are not deemed acceptable and... More 

Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed in this magnificent Hotel - think modern plantation style - the new wing in a lovely room overlooking the ocean. The infinity pool and happy hour free nibbles and drinks were both wonderful and the proximity to the Old Town fantastic however all this was a little let down by the lax service by just about most of the... More 

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EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for your review on Trip Advisor following your recent stay with us. It is nice to know that you enjoyed your accommodation in the new wing overlooking the ocean, the infinity pool and Cocktail Hour at the Planters Lounge. However, we would like to offer our sincere apologies on the shortcomings. We indeed take your... More 

Toowoomba, Australia
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We spent two weeks at the E & O hotel recently in a corner suite in the Victory Annexe. A special thank you to Erika in reception who remembered us from last year. The suite was excellent - very big and well furnished. It was always clean and the toiletries, water etc were always kept well stocked. We found all... More 

Was this review helpful? Yes
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your appreciation of the Eastern & Oriental Hotel and its staff. We are very happy that the convenient location of our hotel has added value to your stay . The detailed reviews are always helpful to us and others for considering the Eastern & Oriental Hotel for their forthcoming stays. Once again, thank... More 

Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

when i arrived here at the hotel the front desk staff is really friendly and helpful we booked the room at the new wings.. but still great. the seaview just fantastic. my room were on level 15 at victoria annex. the breakfast there was fantastic. there are plenty of choices like bread, pastries, even fresh juice out from the juicer... More 

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Singapore, Singapore
Level Contributor
121 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This immaculate hotel is a grand throw back to yesteryear. The clawfoot tub in the immense bathroom gave us bubblebath soothing pleasure each night. The bar staff make perfect cosmos. All food was quite good. We had one international breakfast on the ground floor then chose the 6th floor continental because no children ate there at breakfast. Therefore, it was... More 

Was this review helpful? Yes
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to provide us with this review and sharing your observation. We are delighted to know that you had a lovely stay here. As we plan for future improvement, we take on board some of the feedback that you had kindly highlighted. We do hope to have the pleasure of... More 

Sydney, Australia
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were recommended to stay at this venerable establishment by many including TA. We had a room in the Victory Annex that was well located on a corner and on a high floor. We loved the olde worlde feel of the place and the staff were all very friendly. Our problem was that we weren't told that this Annex was... More 

Was this review helpful? Yes
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for the review of your recent stay. We are glad that you liked your accommodation in the new Victory Annexe and enjoyed the complimentary Cocktail Hour at the Planters Lounge. On another note, we would like to offer our sincere apologies on the shortcoming you experienced. We indeed take your feedback seriously as it serves... More 

George Town, Malaysia
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

The overall service provided by the staff in the hotel is impeccable, particularly those at the front desk, the restaurants (1885 and Sarkies Corner) and bar (Farquhar Bar). I would recommend this hotel to anyone looking for a nice place to stay when they visit Penang.

Was this review helpful? Yes
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, It is nice to hear of your pleasant experience and most importantly you enjoyed our warm hospitality. Many thanks for choosing to stay with us for your holiday and providing us with your feedback. We certainly look forward to the pleasure of welcoming you back again. Kind regards, The Management More 

Hotel Review Summarization

What travelers say

  • Sea view(7)
  • Breakfast buffet(5)
  • Pool area(4)
  • Very nice(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,971 photos of this hotel

Traveler photos: See what travelers like you saw

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Dining (113)
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Pool/beach area (151)
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Bathroom (111)
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View from room (89)
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Room/suite (288)
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Hotel & grounds (288)
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Family/play areas (5)
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Business center/function rooms (2)
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1:51
Videos (1)
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Other (408)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (53)
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Heritage Wing Pool (18)
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Heritage Wing Premier Suite (54)
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Heritage Wing Writers Suite (51)
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Restaurants and Bars (100)
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The Hotel (87)
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Victory Annexe Corner Suite (71)
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Victory Annexe Pool (16)
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Victory Annexe Studio Suite (42)

Management photos: Courtesy of the property manager

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Hotel & grounds (4)
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Pool/beach area (1)
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Room/suite (7)
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Dining (4)
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Other (7)
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