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Eastern & Oriental Hotel

Travelers' Choice award winner
10 Farquhar Street, George Town, Penang Island 10200, Malaysia
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Eastern & Oriental Hotel
Eastern & Oriental Hotel
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2,359 Reviews from our TripAdvisor Community

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Greater London, United Kingdom
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had a room in the Victory wing. We were very happy with it. It had a traditional look but everything worked. We always walked through the heritage part and saw a wedding and other events. The breakfast was fine for us, almost overwhelming in choice and an interesting mix of nationalities, generations. We loved the fruit left in the... More 

Helpful?
2 Thank Helena J
Toronto, Canada
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is beautiful. Unfortunately beauty isn't enough when billing yourself as a premium/luxury hotel. You need to have top service and this hotel falls short. Hopefully management sees this and works to improve. Some examples: - On arrival sat at the Farquhar bar for about 15 minutes. Nobody provided a menu or took an order. We left. - Our... More 

Helpful?
Thank Jordan K
North Yorkshire, UK
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Staying here for 1 night and currently sat in the planters lounge and decided to write a review now. Initially was given a room in the heritage wing - the room was poor, lifeless and a little bit grubby too. Moved to the victory annex wing whilst where the room is better it is still lacking charm. The pool area... More 

Helpful?
1 Thank StevenLee1981
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

One of the best hotels I've ever stayed in - FIRST CLASS! Beautiful setting right on the ocean. Buffet is huge and extensive! And service is exceptional -- especially Nitta the concierage. Would highly recommend a stay there if you end up in Georgetown.

Helpful?
1 Thank David W
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Great hotel, staying for a week, deal includes breakfast which is huge, massive selection of food from European, Chinese, Japanese, Indian and Malaysia. We staying in the annex which is the new wing, rooms are quite large with full size bath and great bay views

Helpful?
Thank Mal66666
Genting Highlands, Malaysia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

i stayed at heritage wing, the room is clean and heritage, but it is just not my type. in room you will see old dark wooden cupboard, to me it looks scary like the one in ghost movie, my children said the same too, please don't take this as a complain as we prefer modern contemporary design.The room is huge... More 

Helpful?
Thank LovelyHell
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

very nice upgrade from the friend staff and was surprise by it. not any other such good experience in Malaysia. the traditional leftover from the straits settlement times are evidence and please keep it. some of the new additions will spoilt it, so refrain.

Helpful?
Thank YW W
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you indeed for staying with us. It is wonderful to learn that you have enjoyed your stay and do visit us again should your travel brings you back to Penang. We look forward to welcoming you back. Kind regards, The Management More 

Jelling, Denmark
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed in the Victory Anexe wing. Had a beutiful room with sea view. Loved the bathroom. The pool was very nice, but I hated that some people takes more lounges then the need, clothes on 2, and then sitting and having lunch at 2 others. The Planters lounge benefits were great. Had nice high tea at 1885 and a... More 

Helpful?
1 Thank 627birtheh
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us and for sharing your experience of the Eastern & Oriental Hotel on Trip Advisor. We are delighted to learn that you have had an enjoyable stay and we look forward to the pleasure of welcoming you back again in the near future. Kind regards, The Management More 

Hong Kong
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We had always wanted to stay at the E&O since our first visit to Penang a few years ago. We stayed for 4 nights over Chinese New Year 2016. It's a charming old world hotel, mainly kept up to date although a bit of renovation here and there would not go amiss! Booked a room in the Heritage Wing, more... More 

Helpful?
Thank HongKongJetSetter
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you indeed for staying with us during the Chinese New Year. It is great to know that you had a wonderful experience and we look forward to the pleasure of welcoming you back again in the near future. Kind regards, The Management More 

Hong Kong, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My family stayed at the old wing E&O hotel between 5 and 8 Feb. The room (oo8) had a colonial and elegant taste. It's a bit dark inside. The toilet flush did not work properly and you would hear noise from the pipes after flushing. The room was near the swimming pool and we kept hearing the loud noise of... More 

Helpful?
2 Thank Ting228
EasternandOriental1, Group Director of Sales & Marketing at Eastern & Oriental Hotel, responded to this review

Dear Valued Guest, Thank you indeed for your recent stay with us. Firstly, we would like to offer our sincere apologies on the shortcomings you had experienced. Subsequent to your feedback, we have conducted a thorough investigation and have stressed that all guests are to be treated with utmost importance and will be given the highest level of services expected... More 

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Room/suite (377)
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Dining (134)
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Bathroom (134)
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Pool/beach area (168)
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Heritage Wing Pool (18)
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Heritage Wing Premier Suite (54)
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Heritage Wing Writers Suite (51)
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The Hotel (87)
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Victory Annexe Corner Suite (71)
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Victory Annexe Pool (16)
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Victory Annexe Studio Suite (42)

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