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All 49 Georgetown hotels

Cititel Penang

3.5 of 5 Hotel   |   66 Jalan Penang, Georgetown, Penang Island 10000, Malaysia
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Cititel Penang
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71%
Ranked #15 of 49 hotels in Georgetown
A recent review
3 of 5 stars reviewed yesterday
ka638 Kuala Lumpur, Malaysia
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708 people have reviewed this hotel

Traveler rating
    93
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    168
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Kuala Lumpur, Malaysia
Contributor
20 reviews 20 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed yesterday NEW

We choose the hotel as we had meetings to attend in the city center. The staff were courteous and very helpful. Everyone we met were smiling and friendly. We were allocated a room which had just been renovated (apparently we were first guest after the renovation work). The room was clean. There is a ceiling fan set at high speed... More

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Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Cititel Hotel, Georgetown is a great hotel, it's nice and clean,you will find the staff courteous and helpful. If you are looking for a Hotel that is right in the middle of all, this Hotel will fit the bill. You can walk right outside the Hotel and find some really good restaurants within walking distance. British Pubs, Chinese, Indian,... More

Was this review helpful? Yes 1
Paro, Bhutan
Top Contributor
50 reviews 50 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The room itself is clean and the staff is polite.An average hotel in great location. It is just a walking distance to a few popular attraction like the famous Penang Road cendol, Chowrasta Market., where you can buy and eat a cheap yet original taste of Penang Foods, Penang Bazaar sell mostly Muslims attires and local Kebaya and if you... More

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. I am very glad to know that you have enjoyed your stay with us and thank you for giving us the full score on Trip Advisor. Yes, our location is indeed one of our plus points and many of our guests are pleasantly surprised at how convenient it is to move around from... More

Wilayah Persekutuan, Malaysia
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

very comfortable hotel,with a very clean room..and friendly staff...free wifi..as the location of hotel is great and nearer to main tourist attraction...used to stay here whenever travelling to penang...

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. It is most heartening to read the review of your recent stay with us – thank you for your gracious comments of our team’s services, hotel location and facilities. My team and I are truly glad to know that you have had an enjoyable time here and we look forward to welcoming you... More

Senior Contributor
40 reviews 40 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Arrived at the Cititel and attempted to check in, like you do. Although it was well past the earliest check-in time we where invited to wait in the bar area. 30 minutes later and still no key for our room so we decided to investigate. Numerous times the check-in guy tried to offer us an upgrade so I used my... More

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TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you for sharing your comments about your stay with us a year ago. I am disheartened to note that our hotel was not up to your expectations when you visited. I regret that our 6th floor was deemed a mess at the time you checked in; this is because we were installing... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel decor comes across a slight dated but the rooms and facilities are clean and neat. The staff spoke good English and the service is pleasant. The housekeeper in charge of my room even left a short note to introduce herself and wished us a pleasant stay. The Grohe shower head provided good water pressure and the pillows and... More

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. thank you for choosing to stay with us again and I am very pleased to read your positive review of our hotel location, services and facilities. My team and I thank you for taking the time to write and your kind comments are greatly appreciated. Thank you for your support and recommendation; we... More

Western Australia
Top Contributor
62 reviews 62 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Our family of five stayed here in a corner room plus adjoining twin room. I booked through the hotel website and all our requirements were organised through email. Check in was quick and the concierge helpful. Cleaning was efficient and friendly. We used the CAT bus stop across the road from the hotel. This was handy. Transfer back to the... More

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. it is a delight to know that you have enjoyed your stay with us and am glad to note that you have done quite a bit of exploring whilst here. My team and I certainly look forward to welcoming you and your family back to Cititel Penang on your next visit and our... More

Singapore
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family of 7 adults and 4 children stayed in 4 rooms last month. On arrival due to changes, I was trying to room all into their correct rooms. The staff at the reception were very patience with our requests and handled it perfectly. During our stay the HK maid on our floor Alice did a fine job of cleaning... More

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Perth, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent service, courteous staff and nice hotel. Stayed in a standard twin room for 4 nights and would absolutely stay there again! Right across the road from the free bus, close to restaurants of all types and close to Georgetown attractions.

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. I trust that you and family had a good trip home. THANK YOU for giving us the full score on the TripAdvisor rating and I am very happy to know that you have thoroughly enjoyed your stay with us at Cititel Penang - it is most rewarding to know that we have exceeded... More

Singapore
Contributor
20 reviews 20 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent the first 2 nights at Four Points then moved to this hotel near the heart of Georgetown. If you look for convenient location to visit all the attractions, look no further. It's a big hotel for Penang's standard if not the landmark of this area as you can be directed by bus driver or locals the direction to... More

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you for your kind review of our hotel and am delighted to know that you have enjoyed exploring our heritage city. We are delighted to share that we are presently upgrading the bathrooms in our guestrooms on a floor-by-floor basis, which I hope will be to your liking when you next stay... More

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Additional Information about Cititel Penang

Address: 66 Jalan Penang, Georgetown, Penang Island 10000, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cititel Penang 3.5*
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Also Known As:
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Spa Hotel in Georgetown
Hotel Class
Official Description (provided by the hotel)
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport and 5 minutes to Penang Ferry terminal. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more   less 
Number of rooms
451

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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