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All 49 Georgetown hotels

Cititel Penang

4.0 of 5 Hotel   |   66 Jalan Penang, Georgetown, Penang Island 10000, Malaysia
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Cititel Penang
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70%
Ranked #14 of 49 hotels in Georgetown
A recent review
4 of 5 stars reviewed yesterday
liloldminime Kuala Lumpur, Malaysia
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697 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
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English first
Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed yesterday NEW

I needed a break out of my crazy, work and work and more work life that I booked a one day stay with Cititel. Firstly, I did not call in. Secondly, I did not make early reservations so this was me walking in and hoping there are rooms. Of course, there is no harm in doing this when your company... More

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Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I had booked a superior room and requested for a no smoking, sea facing room that was on a higher floor and had a queen bed (no twin beds). When I checked in, they gave me everything. The room was nice even though it was missing the bidet they promised in the room description during booking. I had booked a... More

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Singapore
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Reasonably priced hotel with basic but clean accommodations. Hotel is a little aged but serves its purpose of providing a good night's sleep. Food is easy with Red Garden opposite the hotel - good local entertainment of song and dance plus good local food. Drinks and pubs is 5 minutes away at Upper Penang Rd. Free hop-on bus provided by... More

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TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you for sharing your review and I am very glad to note that your stay here was a comfortable and enjoyable experience. Wishing you a great week ahead and my team and I look forward to welcoming you back to Cititel Penang when you visit George Town again. With kind regards Tony... More

Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Have stayed in this hotel many years ago. Stayed there for a night last week(11 July). The major plus point for this hotel is the location which is near many good street food stalls, kopitiam(local coffeeshops) and the various heritage sites. It is a 5 minutes walk to the famous Penang Road cendol stall(a local dessert of ice, brown sugar... More

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TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you for staying with us again and I am glad to note that you have enjoyed Penang’s signature ‘makan stalls’ whilst here. Many of our guests are very surprised at how convenient it is to move around from here for shopping, dining and even sight-seeing, and as you have mentioned, be it... More

Hong Kong, China
Top Contributor
90 reviews 90 reviews
50 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed in this hotel for its location for 4 nights. As it is on a busy road, there were bus stops nearby in every direction. The room we got was facing directly to the luxurious Eastern and Oriental Hotel. Everything in the hotel was outdated and old and it indeed needs a grand renovation. Although I asked for a non... More

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you for your review of our hotel during your recent stay and am glad that you took time to explore our heritage city. My sincere apologies on the discomfort in your room; as we do not have a totally smoke-free environment in our hotel, our Housekeeping and Maintenance teams are constantly looking... More

Bangkok, Thailand
Top Contributor
146 reviews 146 reviews
55 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On my regular visits to Penang, I always stay at the Cititel. This hotel is very centrally located, offers good service, very friendly staff and a number of good F&B outlets for every need. The guestrooms and bathrooms are well appointed and offer a good space configuration. I can highly recommend the Cititel in Goergetown!

Was this review helpful? Yes 2
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Rudi Selamat Sejahtera from Cititel Penang. It is good to have you back and thank you for your continued support. Thank you for your positive comments about our services and facilities during your recent stay with us. It is always a delight to know that we have exceeded your expectations each time you stay with us and your appreciation... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My recent stay was awesome. Room was ready upon arrival and was check in before the check in time. Pleasant employees smooth check in. Best location easy access to the mall and eatery places around. Visiting from United States Florida and definitely be back here again.

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang and I trust that you had a good trip home to Florida. THANK YOU for giving us the full score on the TripAdvisor rating and I am very glad to note that you have thoroughly enjoyed your stay with us at Cititel Penang - it is most rewarding to know that we have... More

Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Good breakfast large hotel ,rooms smallish ,a high security hotel you need your room card to access the lifts . Adequate hotel not a lot of character .high rise ,there are other choices and better values , we ended up here because most of the hotels were booked .it was ok

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you for staying with us during your recent visit to Penang and for sharing your review on Trip Advisor. My team and I look forward to welcoming you back again soon and until then, my best wishes for the month ahead. Kind regards Tony Goh General Manager More

2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this hotel because we knew it would be near the main attractions of Penang. Getting around was easy and cheap especially on the bus which stopped just down the road. The room was a suitable size although the bathroom does need updating. Staff were helpful although we didn't need them apart from when checking in and when... More

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Thank you for your kind comments and I am glad to hear that you have enjoyed your stay with us. hope you had a great time too, exploring our heritage city and visiting the sights of Penang. I am pleased to share that we are in the midst of upgrading our bathrooms and I do hope that you... More

Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location within walking distance to interesting places in the old quarters. Rooms are small but clean and comfortable. There's a local food joint just across the road. We had our first frogs porridge!

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. I am very happy to know that you have enjoyed your stay with us and am glad to note that you have done quite a bit of exploring whilst here. I am certain you have discovered that Penang is a culinary haven and I trust that your taste of our local selections was... More

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Additional Information about Cititel Penang

Address: 66 Jalan Penang, Georgetown, Penang Island 10000, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cititel Penang 4*
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Also Known As:
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Georgetown
Hotel Class
Official Description (provided by the hotel)
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport and 5 minutes to Penang Ferry terminal. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more   less 
Number of rooms
451

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