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All 50 Georgetown hotels

Cititel Penang

3.5 of 5 Hotel   |   66 Jalan Penang, Georgetown, Penang Island 10000, Malaysia
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Cititel Penang
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Ranked #15 of 50 hotels in Georgetown
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714 people have reviewed this hotel

Traveler rating
    94
    389
    172
    40
    19
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112
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Hong Kong
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

- If you don't drive, this hotel is ok. Convenient to most attractions. - Lots of dinning places, pubs, bars etc... around. - Slightly expensive for its quality, but I was ok with it Convenience. A place to crash. Simple. No surprise.

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Chennai
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed three nights in this hotel from 26th Aug to 29th Aug 2014.Early Check-in was given with out any hassles and smooth. I got my room on18th floor with nice beach view. Room was very good and very comfortable. bathroom was very neat but they need to put a curtain or glass door in shower area to avoid water... More

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Shanghai, China
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

In this price range this is a reasonable hotel. Friendly staff and helpful. Hotel itself is aged and likely needs renovating. I did not have any serious issues with the hotel. A few smaller items: water in the sink/bath was occasionally brown, however I found this true at the airport lounge as well. I have 3 wireless devices (PC, phone,... More

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1 review
2 of 5 stars Reviewed 1 week ago

The workers were nice and polite.the area was nice too. but however in the room; the pillowcase was smelly, the water from the tab was brownish. the available car parks for the guests was in small number. My experience there was not so good as I hope it would be.

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Kuala Lumpur, Malaysia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We choose the hotel as we had meetings to attend in the city center. The staff were courteous and very helpful. Everyone we met were smiling and friendly. We were allocated a room which had just been renovated (apparently we were first guest after the renovation work). The room was clean. There is a ceiling fan set at high speed... More

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Tampa, Florida
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Cititel Hotel, Georgetown is a great hotel, it's nice and clean,you will find the staff courteous and helpful. If you are looking for a Hotel that is right in the middle of all, this Hotel will fit the bill. You can walk right outside the Hotel and find some really good restaurants within walking distance. British Pubs, Chinese, Indian,... More

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TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. I am indeed delighted to know that you have enjoyed your stay with us and am glad to note that you have done quite a bit of exploring whilst here. My team members and I certainly look forward to welcoming you back to Cititel Penang on your next visit and our sincere thanks... More

Paro, Bhutan
Top Contributor
50 reviews 50 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room itself is clean and the staff is polite.An average hotel in great location. It is just a walking distance to a few popular attraction like the famous Penang Road cendol, Chowrasta Market., where you can buy and eat a cheap yet original taste of Penang Foods, Penang Bazaar sell mostly Muslims attires and local Kebaya and if you... More

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. I am very glad to know that you have enjoyed your stay with us and thank you for giving us the full score on Trip Advisor. Yes, our location is indeed one of our plus points and many of our guests are pleasantly surprised at how convenient it is to move around from... More

Wilayah Persekutuan, Malaysia
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

very comfortable hotel,with a very clean room..and friendly staff...free wifi..as the location of hotel is great and nearer to main tourist attraction...used to stay here whenever travelling to penang...

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. It is most heartening to read the review of your recent stay with us – thank you for your gracious comments of our team’s services, hotel location and facilities. My team and I are truly glad to know that you have had an enjoyable time here and we look forward to welcoming you... More

Top Contributor
58 reviews 58 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Arrived at the Cititel and attempted to check in, like you do. Although it was well past the earliest check-in time we where invited to wait in the bar area. 30 minutes later and still no key for our room so we decided to investigate. Numerous times the check-in guy tried to offer us an upgrade so I used my... More

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TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you for sharing your comments about your stay with us a year ago. I am disheartened to note that our hotel was not up to your expectations when you visited. I regret that our 6th floor was deemed a mess at the time you checked in; this is because we were installing... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel decor comes across a slight dated but the rooms and facilities are clean and neat. The staff spoke good English and the service is pleasant. The housekeeper in charge of my room even left a short note to introduce herself and wished us a pleasant stay. The Grohe shower head provided good water pressure and the pillows and... More

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. thank you for choosing to stay with us again and I am very pleased to read your positive review of our hotel location, services and facilities. My team and I thank you for taking the time to write and your kind comments are greatly appreciated. Thank you for your support and recommendation; we... More

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Additional Information about Cititel Penang

Address: 66 Jalan Penang, Georgetown, Penang Island 10000, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cititel Penang 3.5*
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Also Known As:
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Spa Hotel in Georgetown
Hotel Class
Official Description (provided by the hotel)
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport and 5 minutes to Penang Ferry terminal. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more   less 
Number of rooms
451

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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