We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 48 Georgetown hotels

Cititel Penang

4.0 of 5 Hotel   |   66 Jalan Penang, Georgetown, Penang Island 10000, Malaysia
Hotel amenities
Save Saved
You added Cititel Penang to your Saves list
Cititel Penang
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
70%
Ranked #14 of 48 hotels in Georgetown
A recent review
3 of 5 stars reviewed 6 days ago
rosaHongKong_China Hong Kong, China
  • Reviews (693)
  • Photos (345)
  • Amenities
  • Q&A
  • Room tips (132)
  • Location
  • More
Write a Review

693 people have reviewed this hotel

Traveler rating
    91
    378
    166
    39
    19
See reviews for
105
158
68
71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Hong Kong, China
Top Contributor
90 reviews 90 reviews
50 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed in this hotel for its location for 4 nights. As it is on a busy road, there were bus stops nearby in every direction. The room we got was facing directly to the luxurious Eastern and Oriental Hotel. Everything in the hotel was outdated and old and it indeed needs a grand renovation. Although I asked for a non... More

Was this review helpful? Yes 1
Bangkok, Thailand
Top Contributor
137 reviews 137 reviews
52 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 1 week ago

On my regular visits to Penang, I always stay at the Cititel. This hotel is very centrally located, offers good service, very friendly staff and a number of good F&B outlets for every need. The guestrooms and bathrooms are well appointed and offer a good space configuration. I can highly recommend the Cititel in Goergetown!

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Rudi Selamat Sejahtera from Cititel Penang. It is good to have you back and thank you for your continued support. Thank you for your positive comments about our services and facilities during your recent stay with us. It is always a delight to know that we have exceeded your expectations each time you stay with us and your appreciation... More

1 review
5 of 5 stars Reviewed 1 week ago

My recent stay was awesome. Room was ready upon arrival and was check in before the check in time. Pleasant employees smooth check in. Best location easy access to the mall and eatery places around. Visiting from United States Florida and definitely be back here again.

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang and I trust that you had a good trip home to Florida. THANK YOU for giving us the full score on the TripAdvisor rating and I am very glad to note that you have thoroughly enjoyed your stay with us at Cititel Penang - it is most rewarding to know that we have... More

Contributor
18 reviews 18 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Good breakfast large hotel ,rooms smallish ,a high security hotel you need your room card to access the lifts . Adequate hotel not a lot of character .high rise ,there are other choices and better values , we ended up here because most of the hotels were booked .it was ok

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you for staying with us during your recent visit to Penang and for sharing your review on Trip Advisor. My team and I look forward to welcoming you back again soon and until then, my best wishes for the month ahead. Kind regards Tony Goh General Manager More

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel because we knew it would be near the main attractions of Penang. Getting around was easy and cheap especially on the bus which stopped just down the road. The room was a suitable size although the bathroom does need updating. Staff were helpful although we didn't need them apart from when checking in and when... More

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Thank you for your kind comments and I am glad to hear that you have enjoyed your stay with us. hope you had a great time too, exploring our heritage city and visiting the sights of Penang. I am pleased to share that we are in the midst of upgrading our bathrooms and I do hope that you... More

Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great location within walking distance to interesting places in the old quarters. Rooms are small but clean and comfortable. There's a local food joint just across the road. We had our first frogs porridge!

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. I am very happy to know that you have enjoyed your stay with us and am glad to note that you have done quite a bit of exploring whilst here. I am certain you have discovered that Penang is a culinary haven and I trust that your taste of our local selections was... More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed twice, once in delux and once standard. Both very similar, just the delux has a fresh coat of paint and has been modernized slightly. Staff are very friendly and happy to help, taxis cost more for tourists, like most other places so always worth trying getting them down on prices quoted, or go further down the street and pick... More

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. It was good to have you back to stay with us - thank you for your gracious comments about our team members, services and facilities and for the full score. I am very pleased to know that we have exceeded your expectations during your stays with us and your appreciation is great motivation... More

Petaling Jaya, Malaysia
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location is great, pricing varies according to period. Be prepare as they are always fully book. Rooms will be slightly smaller in size compare with others hotels eventhough price is higher because they are in prime area but it compensate with great location with easy accessiblity.

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. I am delighted to read your review and sincere thanks your kind words of our hotel facilities and location. My team and I are truly glad to know that you have had an enjoyable time here and we look forward to welcoming you back again soon. With kind regards Tony Goh General Manager More

Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Found this hotel last minute when all other choices booked out. Ended up staying three nights because the price and location was good, the room was clean and cool. A little dated but I was pleased for the price we paid and also it is opposite a convenient bus stop,which connected us to visit Kek Lok Si Temple, Penang Hill... More

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you for taking the time to share the review of our hotel and I am glad to note that you have had a wonderful stay with us in Penang. Your positive comments of our hotel services, facilities and location are greatly appreciated – thank you. Trust that you had a grand time... More

Adelaide, Australia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were travelling around Asia and stayed at the Cititel in Penang, we had a great time here. Rooms were nice and big. Facilities were great, loved to pool, sauna and steam room. This was our spoil at the end of a great trip. Great location close to everything. I would definitely recommend this hotel

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang and I trust that you had a good trip back home. Reading your review was indeed a great way to start the new month! THANK YOU for giving us full marks on our hotel location, facilities and services! I am very glad to note that you have thoroughly enjoyed your stay with us... More

Owners: What's your side of the story?
If you own or manage Cititel Penang, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Cititel Penang? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cititel Penang

Address: 66 Jalan Penang, Georgetown, Penang Island 10000, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cititel Penang 4*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Tingo, Asiatravel.com Holdings, HotelTravel.com, BookingOdigeoWL, Otel and Despegar.com so you can book your Cititel Penang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown

345 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (319)
Viewed
View from room (53)
Viewed
Hotel & grounds (44)
Viewed
Room/suite (89)
Viewed
Bathroom (14)
Viewed
Dining (16)
Viewed
Pool/beach area (8)
Viewed
Other (95)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (9)
Viewed
Pool/beach area (1)
Viewed
Dining (3)
Viewed
Other (6)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Georgetown
Hotel Class
Official Description (provided by the hotel)
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport and 5 minutes to Penang Ferry terminal. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more   less 
Number of rooms
451

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer