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Cititel Penang

66 Jalan Penang, George Town, Penang Island 10000, Malaysia
Hotel amenities
Cititel Penang
Best prices for: 1 room 1 guest
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Ranked #23 of 69 Hotels in George Town
A recent review
4 of 5 stars reviewed 6 days ago
Sophy W Honolulu, Hawaii
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789 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • Dutch first
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Honolulu, Hawaii
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is conveniently located. There are small eateries that sell local dishes. Street shopping, small Indian/Malay department store and market, and a larger department store with a market, restaurants, games arcade, and theatre are within walking distance. There is a Chinese Restaurant next to the hotel and an Indian cafeteria style restaurant across the hotel. There are independently operated... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

There are plenty of good affordable hotels in Penang nowadays. Visitors are truly spoiled for choice. Originally we tried to book another hotel through its website but for some reason the website was down and we ended up choosing Cititel instead and we are glad that Cititel didn't disappoint us. So we stayed there for three nights just to explore... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Very friendly and caring staff. Was ready to go out for recce and it starts raining. I was discussing with colleagues about the rain and immediately the staff near by us offered us umbrella and they even guided us the places that we need to go. Food are fantastic. Room is clean. Had a very good experience with Cititel Penang.... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

Enjoyed our stay here. Convenient location. Close to good eating places. Friendly service. We were happy with several recommendations by Manager Ms Ng Kooi See. Helpful. Free hop on bus. Nice clean room. Good value. Will come back.

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TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest, Selamat Sejahtera from all of us at Cititel Penang. I wish to thank you for staying with us during your visit to Penang. I’m very grateful for your kind review having posted positive comments on our hotel location, facilities and services. I’m glad you enjoyed the nearby eateries and had an enjoyable stay with us. I’m sure Kooi... More 

Bondi, Australia
Top Contributor
57 reviews 57 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for 4 nights in March 2015! Possibly only a 2.5 stars but I'll go with 3! I don't usual have to do this in reviews however it will be easier for other trip advisors to make a call on staying at this hotel! Pros Great location Large room (we had a corner room) New treadmills in the... More 

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you for staying with us during your visit to Penang. First and foremost, I would like to extend my sincere apology for you didn’t find some of our facilities and services acceptable. I do appreciate you sharing the issues with us. Your comment certainly brought to my serious attention to have those... More 

Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2015

This is the second time we stayed here. My bunch of friends and I had booked 4 rooms here for 3 nights before. The first time being sometime last year July and we were pretty impressed with the hotel. This time we decided to re-visit Penang for a few days and chose again to stay in the same hotel. I... More 

Was this review helpful? Yes 3
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from all of us at Cititel Penang. First and foremost, I wish to thank you and your friends so much for staying with us again on your recent visit to Penang. I am indeed very thankful for your positive review and comments on our staff, services and location. It is an honour to know that we... More 

Singapore
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 18, 2015

Cannot tell the difference between a 4 star and a 3 star .However able to have breakfast as early as 6.30 am here is a plus to those who need to go for early flights. They do make survey after my stay and such gesture shows that they value customers but i have nothing much to add.

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from all of us at Cititel Penang. Thank you both so much for staying with us during your visit to Penang, and we do appreciate your kind review. I hope you had a pleasant stay at our hotel and hope you enjoyed your holiday. Please do call us should you need any assistance. My team and... More 

Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 4, 2015

Its right in the heart of the city, close to restaurants and shopping areas. Local transport very easily available right outside the hotel. In fact they will call for the taxi as and when required. The only issue was that I booked this hotel through cleartrip.com and we had booked 2 rooms on a double occupancy and 1 room on... More 

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. It was our pleasure to have you and your family stayed with us during your holiday trip to Penang. We are indeed grateful for your kind review on our hotel location and the nearby attractions. Thank you for highlighting on the issue you faced with your room booking via that particular online agent,... More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 4, 2015

It was a pleasant stay. All was good to improve it , it should add American cusine story it's buffet and Restraunts. The check in was slow because of a lady at the reciption telling our agent made an mistake while doing the bookings. Overall good.

Was this review helpful? Yes
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you so much for staying with us during your holiday visit to Penang, and we appreciate your kind review. I am indeed very pleased to know that you had a pleasant stay with us and we will for sure look into adding more selections to our buffet promotions. My team and I... More 

Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 23, 2015

If you want to explore around Georgetown, this is definite choice. The location was near to fantastic hawker in town. If you are food lover, this hotel is absolute choice. 1 more thing my wife & i pleased is the hotel staff always smile & happily greet you, even they in hotel lift. We will definitely come again :)

Was this review helpful? Yes 1
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. It was our pleasure to have you and your husband stayed with us during your visit to Penang. We are indeed grateful for your kind review on our hotel location, services and staff. I will definitely convey your message to my staff whom I’m sure was very honoured to be of service to... More 

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