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Georgetown City Hotel

Hotel website
1-Stop Midlands Park, Burmah Road, George Town, Penang Island 10350, Malaysia (Formerly Berjaya Penang Hotel)
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1 room 1 guest
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Georgetown City Hotel
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269 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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    (269)
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    (64)
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Los Angeles, California
1 review
4 of 5 stars Reviewed yesterday NEW

My luggage was misplaced (by myself in the end) and , me in panic mode, thought what am I going to? After talking to Mr. Tanamabalam, the security manager and he assuring me of my luggage recovery. He showed me the CCTV for my own feeling, I watched and it looked like me walking in another room. I was wondered... More 

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Rennes, France
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Location is good as not that far from Gurney Drive, Batu Ferringhi and Georgetown itself. Room: Was old and not that well maintained. Allocated at 14th floor but moved to 22nd floor due to loud music nearby. They need to concern the star rating as some of the rooms need to get some newlook or renovation. Swimming pool: Nice and... More 

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Hyderabad, India
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was good. We requested for an early checkin which was obliged, they even upgraded the room to a junior suite. The lady at the reception was very courteous. The room was comfortable. The only drawback was the water pipeline running though the room which was noisy, but overall quite satisfied.

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jakarta
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

+ Good location, just across the street from Adventist hospital which is popular for those going for heart treatments, walking distance to Gurney plaza, food centre and beach, convenience stores and KFC downstairs - Quite far from everywhere else, will need to take taxi or bus to go to other tourist areas like Batu Ferringhi beach, Queensbay mal and Komtar... More 

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Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is very old and dated although the room has all the modern amenities one could expect from a 4 star hotel. The rest of the hotel was more of a 3 star. The reception staff although friendly couldn't help me with anything I asked. They couldn't tell me which bus to take to Chilia street or where to... More 

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devsinghgch, General Manager at Georgetown City Hotel, responded to this review

Dear Sophie C, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable for us to continue improving our standards. We have also taken note of your feedback concerning poor room service and Reception staff lack of knowledge. We assure you that necessary measures,... More 

North Sulawesi, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice view enough. The room is good and comfortable eventhough still look a bit vintage. The located is so strategic. Near to the mall, hospital, mini market, food's area, Indonesia's embassy etc. Lucky you can save your transportation fee and just walking to the place you want near the hotel. I was there because I've to check up some medical's... More 

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devsinghgch, General Manager at Georgetown City Hotel, responded to this review

Dear Angelina S, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable for us to continue improving our standards. We are delighted to learn that your recent stay with us was to your satisfaction. Your encouraging remarks have been duly conveyed to the... More 

Sri Kembangan, Malaysia
1 review
5 of 5 stars Reviewed 2 weeks ago

Hi, just to share my experience while i'm in Penang. I decided ooked Georgetown City Hotel when i read all the 'cool' review from others at many blogs & megazine. On August 9 i'm there n check in. Received a great welcome from Staff at Front Desk, Roslie B.Said with a nice smile and good attitude. I think, he a... More 

Was this review helpful? Yes
devsinghgch, General Manager at Georgetown City Hotel, responded to this review

Dear Ummilrrham, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable for us to continue improving our standards. We are delighted to learn that your recent stay with us was to your satisfaction. Your encouraging remarks about nice smile and good attitude have... More 

Ko Phangan, Surat Thani, Thailand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

i have never felt so welcomed and appreciated as a customer before. the minute that i walked through the door I was treated with such kindness from such wonderful staff members. the room was clean, simple and extremely comfortable and the food was so delicious!!!

Was this review helpful? Yes 1
devsinghgch, General Manager at Georgetown City Hotel, responded to this review

Dear Elise G, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable for us to continue improving our standards. We are delighted to learn that your recent stay with us was to your satisfaction. Your encouraging remarks have been duly conveyed to the... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

friendly staff, clean room, location and great view from the room Stayed in the junior suite for both of my stay ~beautiful view~ Breakfast buffet spread was adequate ~ the 'nasi lemak' was awesome.. Location wise : very strategic Especially if u have business in town. Easy access.. All in all .. Will def stay here again

Was this review helpful? Yes
devsinghgch, General Manager at Georgetown City Hotel, responded to this review

Dear DrHols, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable for us to continue improving our standards. We are delighted to learn that your recent stay with us was to your satisfaction. Your encouraging remarks have been duly conveyed to the staff... More 

Penang, Malaysia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I have been going to this establishment for years back when it was known as The Berjaya Hotel. We always had a great time here with many wonderful memories. Other reviews complained about the poor condition of the room is somewhat true. Some people might be turned off by the tired looking furniture, bed spreads, carpet, towels... More 

Was this review helpful? Yes 2
devsinghgch, General Manager at Georgetown City Hotel, responded to this review

Dear Rafidah 19, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable for us to continue improving our standards. Your encouraging remarks have been duly conveyed to the staff and we trust that they will continue with their good work. We are glad... More 

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