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The Gurney Resort Hotel & Residences

18 Persiaran Gurney, George Town, Penang Island 10250 , Malaysia
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The Gurney Resort Hotel & Residences
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The Gurney Resort Hotel & Residences
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The Gurney Resort Hotel & Residences
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369 Reviews from our TripAdvisor Community

Traveler rating
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    111
    55
    57
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153
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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    (369)
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Hong Kong, China
Contributor
20 reviews 20 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Have a soft spot for this hotel and have always been the desired hotel to stay in whenever we are in Penang. This year, it was no different. But this place we so loved definitely need a make over. The rooms had a distinct mouldy smell and the place just look pretty run down. This hotel is located along the... More 

Was this review helpful? Yes 2
Singapore
Top Contributor
59 reviews 59 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed April 25, 2015

Seriously..what happened to u? I came back to this hotel after a few years gap and clearly things have deteriorated. I booked through expedite.com and I have confirmation booking, so I was surprised that the hotel could not find my name and reservation and I have to wait for almost 25mins at the side before they realized that the booking... More 

Was this review helpful? Yes 1

Travelers are raving about these George Town hotels

Kuala Lumpur
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 19, 2015

This was my 3rd stay here. Location is great ie along Gurney Drive and about 10 minutes walk to Gurney Plaza. However, the service apartments are poorly maintained for the price. The kitchenette overall & the fridge were simply disgusting - stained & dirty. Bathrooms were stained too. Several lights in the master bedroom were not working & the air... More 

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Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 25, 2015

First time staying at this hotel.....looks old and the rooms need renovation. Hotel is strategically located with shopping centres nearby. Different varieties restaurants are just along the way. Staff are polite & accomodating. All in is okay but the rooms need changes.....

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 9, 2015 via mobile

book the 2 bedroom suite and one of the room aircon was spoilt.. got a room change but unfortunately the aircon was again not working. waited another half hr and was told there was suite available! ended up staying in 2 different room as it was 3am by the time we settle down! sadly to say, the aircon in the... More 

Was this review helpful? Yes 3
Malaysia
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 28, 2015

This is my second review since my last one in 2011 - like previously for more than 10 years, my family & relatives still converged here annually for the chinese new year gatherings. We still like the spacious 2-bedroom suites and the great location; near to many eateries and malls. But the hotel is really, really run-down with the condition... More 

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GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent comment. We regretted the shortcomings and would like to genuinely apologize for the inconvenience and displeasure experience that you had encountered during your recent stay with us. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2015

Stayed with friends during Christmas period. Stayed suite with very wide living room, huge seaview bathroom and living room. Beds are comfortable and soft. Very satisfied with the service as well as breakfast of the hotel. There is coffee beans just right outside the hotel. The only problem for the hotel is that the hotel room is a bit old.... More 

Was this review helpful? Yes 1
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for your comment and appreciated it. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further improve on the services and facilities we are offering. We are pleased to welcome you back for your future visit. The Management More 

Kuala Lumpur
Top Contributor
76 reviews 76 reviews
33 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed February 13, 2015

We (wife and self) stayed at this hotel for 2N/3D in February, 2014. The location is OK. The rooms are verylarge and spacious but dated and not very clean. The breakfast is average. Service is not satsfactory. In fact I was shouted at by the security guard for inadvertently making a wrong turn to park the car a the basement.... More 

Was this review helpful? Yes 2
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, We apologize and very sorry to hear your unfortunate recent stay with us. I will personally look into your concern and take necessary step to rectify it. We hope to welcome you again for your future visit. The Management More 

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 5, 2015

Stayed with 2 kids, my first experience in this hotel after reviewing positive feedback posted online about the hotel. We arrived at the hotel around midnight as we're traveling from KL after working hours. We were greeted upon arrival by the bellman and he assisted with our luggage. Our room booking was as per request and checked in process was... More 

Was this review helpful? Yes 1
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent stay with us and your comment. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further improve on the services and facilities we are offering. Thank you and we look forward to welcome you back in the... More 

Singapore, Singapore
1 review
1 of 5 stars Reviewed February 3, 2015

Had book the hotel room Oct'14 last year. Had accidentally book the room without breakfast. MYR 162 was deducted from my credit card. The management had promised to refund to me . Todate , i had not received the refund. I will highly not recommend my friends, relative to stay in this hotel.

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