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The Gurney Resort Hotel & Residences

18 Persiaran Gurney, George Town, Penang Island 10250 , Malaysia
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The Gurney Resort Hotel & Residences
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The Gurney Resort Hotel & Residences
The Gurney Resort Hotel & Residences
The Gurney Resort Hotel & Residences
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367 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kuala Lumpur
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This was my 3rd stay here. Location is great ie along Gurney Drive and about 10 minutes walk to Gurney Plaza. However, the service apartments are poorly maintained for the price. The kitchenette overall & the fridge were simply disgusting - stained & dirty. Bathrooms were stained too. Several lights in the master bedroom were not working & the air... More 

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Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First time staying at this hotel.....looks old and the rooms need renovation. Hotel is strategically located with shopping centres nearby. Different varieties restaurants are just along the way. Staff are polite & accomodating. All in is okay but the rooms need changes.....

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1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 9, 2015 via mobile

book the 2 bedroom suite and one of the room aircon was spoilt.. got a room change but unfortunately the aircon was again not working. waited another half hr and was told there was suite available! ended up staying in 2 different room as it was 3am by the time we settle down! sadly to say, the aircon in the... More 

Was this review helpful? Yes 3
Malaysia
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 28, 2015

This is my second review since my last one in 2011 - like previously for more than 10 years, my family & relatives still converged here annually for the chinese new year gatherings. We still like the spacious 2-bedroom suites and the great location; near to many eateries and malls. But the hotel is really, really run-down with the condition... More 

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GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent comment. We regretted the shortcomings and would like to genuinely apologize for the inconvenience and displeasure experience that you had encountered during your recent stay with us. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further... More 

2 reviews
4 of 5 stars Reviewed February 24, 2015

Stayed with friends during Christmas period. Stayed suite with very wide living room, huge seaview bathroom and living room. Beds are comfortable and soft. Very satisfied with the service as well as breakfast of the hotel. There is coffee beans just right outside the hotel. The only problem for the hotel is that the hotel room is a bit old.... More 

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GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for your comment and appreciated it. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further improve on the services and facilities we are offering. We are pleased to welcome you back for your future visit. The Management More 

Kuala Lumpur
Top Contributor
68 reviews 68 reviews
29 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed February 13, 2015

We (wife and self) stayed at this hotel for 2N/3D in February, 2014. The location is OK. The rooms are verylarge and spacious but dated and not very clean. The breakfast is average. Service is not satsfactory. In fact I was shouted at by the security guard for inadvertently making a wrong turn to park the car a the basement.... More 

Was this review helpful? Yes 1
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, We apologize and very sorry to hear your unfortunate recent stay with us. I will personally look into your concern and take necessary step to rectify it. We hope to welcome you again for your future visit. The Management More 

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 5, 2015

Stayed with 2 kids, my first experience in this hotel after reviewing positive feedback posted online about the hotel. We arrived at the hotel around midnight as we're traveling from KL after working hours. We were greeted upon arrival by the bellman and he assisted with our luggage. Our room booking was as per request and checked in process was... More 

Was this review helpful? Yes 1
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent stay with us and your comment. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further improve on the services and facilities we are offering. Thank you and we look forward to welcome you back in the... More 

Singapore, Singapore
1 review
1 of 5 stars Reviewed February 3, 2015

Had book the hotel room Oct'14 last year. Had accidentally book the room without breakfast. MYR 162 was deducted from my credit card. The management had promised to refund to me . Todate , i had not received the refund. I will highly not recommend my friends, relative to stay in this hotel.

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 2, 2015 via mobile

I came back here for my second visit after 5 years, nothing see/ visit anymore in Penang because I'm quite familiar with most of the tourism spot and no new thing to experience, even the mamak food and Cendol in KL is much better, anyway the hotel look a bit run down, stay here for 2 nights, my suite at... More 

Was this review helpful? Yes 1
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent stay with us and your comment. We apology for the shortcoming of the lift conditions. We certainly looking forward to welcome you back again on your future visit to Penang. The Management More 

Little Missenden, United Kingdom
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed January 22, 2015

Positives. Rooms nice and large, beds clean and comfortable, staff pleasant and friendly and they have a great pool area on the 7th floor which has a fabulous area for kids, also the locations is good. Sounds good but the negatives are it's a little shabby although as I said the beds were clean the soft furnishings in the room... More 

Was this review helpful? Yes 1
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent comment. We regretted the shortcomings and would like to genuinely apologize for the inconvenience and displeasure experience that you had encountered during your recent stay with us. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further... More 

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