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The Gurney Resort Hotel & Residences

18 Persiaran Gurney, George Town, Penang Island 10250 , Malaysia
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The Gurney Resort Hotel & Residences
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The Gurney Resort Hotel & Residences
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The Gurney Resort Hotel & Residences
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373 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
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  • All months
    (373)
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    (81)
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    (117)
All months
Level Contributor
98 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel spa has changed its name to Samsara Spa, but most of the staff and facilities are unchanged. It's still a good value and in an easy-to-reach location on Gurney Drive. Each semi-luxurious massage room contains a shower stall and a dry sauna, and the suites for couples include a jacuzzi tub as well. Many of the masseuses are... More 

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Shah Alam, Malaysia
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is located at the prime location of Penang Island. It looks alright from the exterior and the lobby, but once you step into the room you'll notice that the hotel is rather "old" compared to other neighbouring hotels. There are 2 units of aircons in the room - the usual ones you see at home. During the afternoon,... More 

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Gympie
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here in a two room suite and wow it was huge...... Thirty five stories up with amazing views of the water....... Great pool for my 7 year old and great views from adult pool, great service from the staff..... Room was a bit old but nothing bad.... Great buffet breakfast..... I would come back for sure

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Hong Kong, China
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed May 19, 2015

Have a soft spot for this hotel and have always been the desired hotel to stay in whenever we are in Penang. This year, it was no different. But this place we so loved definitely need a make over. The rooms had a distinct mouldy smell and the place just look pretty run down. This hotel is located along the... More 

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Travelers are raving about these George Town hotels

Singapore
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed April 25, 2015

Seriously..what happened to u? I came back to this hotel after a few years gap and clearly things have deteriorated. I booked through expedite.com and I have confirmation booking, so I was surprised that the hotel could not find my name and reservation and I have to wait for almost 25mins at the side before they realized that the booking... More 

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Kuala Lumpur
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed April 19, 2015

This was my 3rd stay here. Location is great ie along Gurney Drive and about 10 minutes walk to Gurney Plaza. However, the service apartments are poorly maintained for the price. The kitchenette overall & the fridge were simply disgusting - stained & dirty. Bathrooms were stained too. Several lights in the master bedroom were not working & the air... More 

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Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 25, 2015

First time staying at this hotel.....looks old and the rooms need renovation. Hotel is strategically located with shopping centres nearby. Different varieties restaurants are just along the way. Staff are polite & accomodating. All in is okay but the rooms need changes.....

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 9, 2015 via mobile

book the 2 bedroom suite and one of the room aircon was spoilt.. got a room change but unfortunately the aircon was again not working. waited another half hr and was told there was suite available! ended up staying in 2 different room as it was 3am by the time we settle down! sadly to say, the aircon in the... More 

Was this review helpful? Yes 4
Malaysia
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed February 28, 2015

This is my second review since my last one in 2011 - like previously for more than 10 years, my family & relatives still converged here annually for the chinese new year gatherings. We still like the spacious 2-bedroom suites and the great location; near to many eateries and malls. But the hotel is really, really run-down with the condition... More 

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GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent comment. We regretted the shortcomings and would like to genuinely apologize for the inconvenience and displeasure experience that you had encountered during your recent stay with us. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 24, 2015

Stayed with friends during Christmas period. Stayed suite with very wide living room, huge seaview bathroom and living room. Beds are comfortable and soft. Very satisfied with the service as well as breakfast of the hotel. There is coffee beans just right outside the hotel. The only problem for the hotel is that the hotel room is a bit old.... More 

Was this review helpful? Yes 1
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for your comment and appreciated it. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further improve on the services and facilities we are offering. We are pleased to welcome you back for your future visit. The Management More 

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