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All 49 Georgetown hotels

Gurney Resort Hotel & Residences

3.5 of 5 Hotel   |   18 Persiaran Gurney, Georgetown, Penang Island 10250 , Malaysia
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Ranked #34 of 49 hotels in Georgetown
A recent review
3 of 5 stars reviewed 2 days ago
roycie83 Shanghai, China
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289 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 days ago NEW

Our recent trip to this hotel was badly manage. Upon check in, had assigned room #2302 which A/c not working and dripping. Had to change room to #3503 which a/c in master-room was also not working. Receptionist Theresa offer to change room & Venilla was helpful to assist with some documents that i needed to print. Requested for hotel concierge... More

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Shanghai, China
Contributor
19 reviews 19 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have been a enough hotels to finally hit the probability of something strange happening. This time, it did. I got room 2907, and on the level, i was walking towards my room. When I got almost towards the end, I passed a room where I saw the housekeeping trolley outside one of the room, with 2 guys sitting on... More

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Penang Island, Malaysia
1 review
3 of 5 stars Reviewed 5 days ago NEW

I'm not the first time to stay in this hotel. But today I very disappointed to the reception & room services. First room I check in 1201, the facilities in the bath room are not completed, no towel, Jacuzzi is dirty. The pillow, the bed very old & the bed sheet is very dirty. Very uncomfortable & not worth for... More

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Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed 5 days ago NEW

Recently, we checked into Room 2105 about an hour just before midnight on Friday 11-April 2014. Upon, getting into the room, we discovered that the room is infested with cockcraoches. They are everywhere from the coffee making table to the study table, the bed, the carpet. We were all upset. My kids were horrified. I called the reception immediately from... More

Was this review helpful? Yes 1
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had heard horrid things about this hotel and I think that made a huge difference. My expectations were low. So when the Hotel managers, Linda and Sunny, personally attended to me, I was more than impressed. Then when I got to the room, I was truly Wowed! The room was large and spacious. Perfect for my mother and I... More

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Mullaloo, Australia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 days ago NEW

Booked a two room apartment for my family. Was promised a recently renovated room which was okay except it stank of cigarette smoke. To the point of giving us all headaches. Changed to another room which was old, tired amd dirty. Fridge also did not work. Will not be staying here again.

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Kuala Lumpur
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

A great place to stay in Penang if you want to remain in the city area to enjoy local hawker food and explore tourist spots in Georgetown. The decor is old but I was lucky to get a room on 34th floor which was clean without much problems except for the air condition that was not cold enough in one... More

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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My relatives stayed in Rm 1305-big room but infested by cockroaches and insect- eating curtains-holes in them.Complained about them ,nothing is done,is the hotel going to be responsible for the clothing being destroyed by them or worst still,- disease, it is acceptable to have a cockroache but not infestation, get your act right , treat it with an insect spray,turn... More

Was this review helpful? Yes 1
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Hotel was very old fashion even that I see all the bad review bfore, I still book it. Thought was stay there is the nearest place to town. However really can't imagine that this hotel was terrible. Elevator is too old, inside the room was very very smelly, carpet is very dirty and old, phone was spoilt. Check in and... More

Was this review helpful? Yes 2
Klang, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

My family and I have been travelling to Penang yearly for holiday or sometimes even more than 2 times a year. Gurney Resort Hotel is always been our priority list in our hotel selection and no complaint till this recent March 2014. I hv booked for 3 nights and the kids just can't wait to go to the pool. I've... More

Was this review helpful? Yes 1
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, We would like to apologize for the displeasure experience during your recent stay with us. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further improve on the services and facilities we are offering. We hope to see you again in near... More

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Additional Information about Gurney Resort Hotel & Residences

Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel
Gurney Hotel Penang
Gurney Hotel Malaysia
Gurney Resort Hotel & Residences Penang/Georgetown
Address: 18 Persiaran Gurney, Georgetown, Penang Island 10250 , Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 49 hotels in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gurney Resort Hotel & Residences 3.5*
Reservation Options:
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