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Gurney Resort Hotel & Residences

3.5 of 5 18 Persiaran Gurney, George Town, Penang Island 10250 , Malaysia
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Gurney Resort Hotel & Residences
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Gurney Resort Hotel & Residences
Gurney Resort Hotel & Residences
Gurney Resort Hotel & Residences
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357 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Little Missenden, United Kingdom
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

Positives. Rooms nice and large, beds clean and comfortable, staff pleasant and friendly and they have a great pool area on the 7th floor which has a fabulous area for kids, also the locations is good. Sounds good but the negatives are it's a little shabby although as I said the beds were clean the soft furnishings in the room... More 

Was this review helpful? Yes
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent comment. We regretted the shortcomings and would like to genuinely apologize for the inconvenience and displeasure experience that you had encountered during your recent stay with us. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

The connecting room door is broken and people from the next room can open the door. I put my luggage and moved the sofa to block the door. Not many choice or variety for breakfast buffet too. The furnitures, carpet and electrical items are old. At 1pm, there was only 1 staff at the reception. There should be more staff... More 

Was this review helpful? Yes
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent comment. We regretted the shortcomings and would like to genuinely apologize for the inconvenience and displeasure experience that you had encountered during your recent stay with us. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further... More 

Top Contributor
72 reviews 72 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I actually visited this place in 2013. Good service, big room and good location. I remember going for a spa session at reasonable price too. It is not far from the major shopping malls too. The pool was nice.

Was this review helpful? Yes
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for your recent stay with us. We are glad to hear that your friends and yourself enjoyed your stay with us. We certainly look forward to welcome you back to our hotel on your future visit to Penang. The Management More 

Singapore, Singapore
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We got an apartment. The apartment is very spacious and comfortable. Place is clean when we arrive. Nice view from the washroom. You could even hold a party for 20 over people if you want too. Staff were friendly as well. The recreational area is really wonderful. Its like a man-made beach. With children playground as well. It rather comfortable... More 

Was this review helpful? Yes
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for your recent stay with us. We are glad to hear that your friends and yourself enjoyed your stay with us. We certainly look forward to welcome you back to our hotel on your future visit to Penang. The Management More 

1 review
1 of 5 stars Reviewed 4 weeks ago

My family and I checked in at 3am on the 3rd Jan 2015, after a long drive from KL. We decided to sleep in and will skip breakfast since we only managed to go to bed at 4am after cleaning up. At 10am, the whole family was awaken by a loud constant knocking sound coming from above of our room... More 

Was this review helpful? Yes
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent comment. We regretted the shortcomings and would like to genuinely apologize for the inconvenience and displeasure experience that you had encountered during your recent stay with us. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

My sister's family & mine, all 10 of us, are currently staying at the 2 bedroom suite on the 32nd floor at this resort as I'm typing this. We are here for our much awaited break. The stay was otherwise alright if not for the lifts in the building. Imagine... a high building up to 35 floors with only 3... More 

Was this review helpful? Yes 2
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent comment. We apologize for the shortcoming of the lift issue and we will come out with necessary remedy action to overcome the shortcomings to further improve on the services and facilities we are offering. We again regretted the shortcomings and would like to genuinely apologize for the inconvenience and displeasure experience that... More 

Singapore
Top Contributor
100 reviews 100 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed December 26, 2014

We booked the family suite. Upon arrival & check-in at close to 4 PM, we were told that our suite is not ready. We were given 4 complimentary drinks vouchers at the lobby lounge that served miserable diluted coffee, tea or plain water. We finally got our suite at 5.35 PM after waiting for 1.5 hours! The family suite is... More 

Was this review helpful? Yes
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, We are sorry to hear your unfortunate stay with us and we will find out and rectify the shortcoming. It is our policy we must ensure all our guest are taken care like quick check in, good room, etc..however in your case we feel we did not meet the expectation and sincerely we apology. We appreciated your... More 

Ipoh, Malaysia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 20, 2014

First, I'd like to thank other contributors for giving me some accurate infos about this hotel. Some are appreciative, some are being ridiculously negative. But all of them are trying to give out their honest opinion. As I've been told here, the king size bed is a combined twin sized. Since the mattress is quite new, it is not obvious... More 

Was this review helpful? Yes
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent stay with and your comments are well noted. We apologize for the shortcoming and the inconvenient of the access key card to you. I had spoken with all the managers concerned. Generally we do received good comment from my guests and we are disappointed to hear we did not meet your expectation.... More 

Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 19, 2014

Booked the hotel for an on-site training weekend and was surprised at how bad the hotel needs a renovation or make over. The photos on their website is not a true reflection of how the real state of things are in reality. Took two rooms (connecting) and was shocked at the different levels of amenities and upkeep. The 3 elevators... More 

Was this review helpful? Yes
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent stay with us and your feedback. Your comments have been deliberately shared with the department heads and they will come out with necessary remedy action to overcome the shortcomings to further improve on the services and facilities we are offering. Thank you and we look forward to welcome you back in the... More 

Malaysia
Contributor
13 reviews 13 reviews
8 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed December 17, 2014

Booked a 2 bedroom suite for one night. When I got to the hotel it seemed like a 4* hotel, even though my room was not ready even at 4.30. ( check in time was 3). We were offered a welcome drink but it turned out to be coffee/tea with fried rice. (Not siutable for children). The process itself was... More 

Was this review helpful? Yes 1
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review

Dear Valued Guest, Thank you for the recent stay with us and your comment. We apologize for the shortcoming and I had spoken with all the managers concerned on the room condition which did not meet your expectation. As for the lift issue, we are working on it as well. Besides, thank you for your good comments on our service.... More 

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Additional Information about Gurney Resort Hotel & Residences

Address: 18 Persiaran Gurney, George Town, Penang Island 10250 , Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gurney Resort Hotel & Residences 3.5*
Number of rooms: 259
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Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel Penang
Gurney Hotel Malaysia
Gurney Resort Hotel & Residences Penang/George Town

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