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Hotel Jen Penang

4.0 of 5 Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
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Hotel Jen Penang
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Hotel Jen Penang
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1,241 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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Malaysia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

was told that room isn't included breakfast when I'm having breakfast in the outlet. trying to explained the voucher it stated room with breakfast from Friday to Sunday. The service crew in the outlet wasn't friendly enough when they claimed it was counter checked with me. I then checked with front office but they FO crew keeps saying need to... More 

Was this review helpful? Yes
EllieYeoh, Manager at Hotel Jen Penang, responded to this review

Hi Bean127518, Thank you for taking the time to share you experience with us. I apologise for the slight confusion caused due to our miscommunication. It is certainly not our intent to create any sort of confusion during your stay and we will take note of your feedback.We will be looking into what happened to give you such an unpleasant... More 

Stockholm, Sweden
Senior Contributor
29 reviews 29 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We really liked this hotel, though it needs some renovation. It's central location and free shuttle bus to it's sister hotel in Batu Ferengghi is the main advantages. The breakfast is nice, though the variation could've been better.

Was this review helpful? Yes 1
EllieYeoh, Manager at Hotel Jen Penang, responded to this review

Hi Swantee, Thanks for your feedback. We are glad to hear that you enjoyed the complimentary shuttle service to our sister property at Batu Ferringhi, our strategic location and breakfast served. We heard your feedback and are certainly looking into upgrading the rooms and food & beverages. We look forward to your next visit with us again! Regards, Ellie More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Great location and got big shopping center nearby. Staff also very nice. Function room is good. Breakfast was good and got many choices, buffet lunch at same place but maybe chefs were different so not nice. Walking distance to a local food center which got many very nice Penang food.

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EllieYeoh, Manager at Hotel Jen Penang, responded to this review

Hi Candyjfj, Thank you for your compliments on our strategic locations next to shopping mall, good function room, breakfast, and the service rendered from our team. I'm glad that you enjoyed the good Penang food available on walking distance too. Sorry to hear that the buffet lunch were not as great. Will definitely feedback to our chefs for further improvement.... More 

Bangkok, Thailand
Top Contributor
53 reviews 53 reviews
50 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel locates beside Komtar, the tallest building in Penang. Breakfast was very good. The room we had was quiet. However, toilet in my room was not clean. The sink didnt drain well, either the bathtub. I found many long hairs inside the hole of the bathtub!!!! Other than that it was fine. Internet was very fast. Reception was very... More 

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EllieYeoh, Manager at Hotel Jen Penang, responded to this review

Dear DonRome, We are truly sorry about your stay experience at our hotel, particularly on the cleanliness of the bathroom. It should not have been the case and please be assured that this is not our standard practice. The issue raised will be looked into seriously and immediate actions will be taken to ensure that improvements in the quality and... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 2 weeks ago

First timers in Penang will not regret. Nice staffs and good gestures by the hotel for honeymoon stay. Good location with easy landmark Komtar. Nice foods within walking distance. Taxi easily available.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
EllieYeoh, Manager at Hotel Jen Penang, responded to this review

Hi Jessica S, Thanks for the great review. We are elated to know that you have no regret by choosing the right destination and staying with us for your honeymoon trip. We are so glad that you enjoyed your stay and noticed that we constantly aim to offer simple pleasures to please our guests. I am glad you enjoyed the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at Hotel Jen during the Christmas period for 3 days. We booked 2 club rooms. The rooms were spacious and clean. Customer service was excellent. Good breakfast and the afternoon tea spread. Thank you to the friendly staff.

Was this review helpful? Yes
EllieYeoh, Manager at Hotel Jen Penang, responded to this review

Hi Jean G, Thanks for your compliments! We are so glad to hear that you enjoyed your spacious and clean room, good breakfast and afternoon tea spread. Most importantly, the excellent service rendered by our team. We will convey your kind message to our team! We look forward to welcoming you back in the near future. Thank you. Regards, Ellie More 

Perth, Australia
Top Contributor
50 reviews 50 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed in a Club Room on Level 17 for 4 nights. The hotel is well situated on the outskirts of the UNESCO a Heritage Site. Regardless of which side your room faces, the view is good on the high floors. The hotel is old and has an old look and feel. However, beds are very comfortable and staff are friendly... More 

Was this review helpful? Yes
EllieYeoh, Manager at Hotel Jen Penang, responded to this review

Hi Colway, Thanks for your feedback! We are truly sorry about the smokey smell at the foyer, and it should not have been the case as it was a non-smoking area. Thanks for pointing out on our breakfast spread and ethics of our staff. We understand that the hotel is a little dated as well. Please be assured that we... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The former glory of this hotel's Shangri La and Traders days are over. It was probably a really nice hotel in the 90's but I doubt very much if there have been updates to the hotel since. It has been a very long time since I stayed in a hotel with a cathode ray television. The air conditioning system was... More 

Was this review helpful? Yes 2
EllieYeoh, Manager at Hotel Jen Penang, responded to this review

Hi pdm2015, We are truly sorry about your stay experience at our hotel, particularly the room condition and mentioned price. Yes, I do agree that our hotel has aged as it's 29 years old to be exact! The re-branding of Traders to Jen will help Shangri-La Group of hotels to better cope with the unique needs of the new generation... More 

Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Booked 3 club floor rooms for a family and friends vacation. Decided to stay here due to its location. Walking distance to the famous Penang Road Teochew Chendol (10 minutes), New Lane hawker food (opened in the evenings - 10 minutes), popular Penang Hokkien Mee at Presgrave Street (5 minutes), must try Chee Cheong Fun at McCalister Lane (12 minutes)...... More 

Was this review helpful? Yes
Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent 4 days/3 nights at the hotel together with other family friends. In total we booked 6 rooms, all at level 7. Background - this hotel has changed names several times now, so I'm told. Started with Shangri-la then Traders Penang and now Hotel Jen. Why is this useful? It seems this is a very established hotel. Penangnites will... More 

Was this review helpful? Yes 1
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Additional Information about Hotel Jen Penang

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Jen Penang 4*
Number of rooms: 443
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Style:
#3 Business Hotel in George Town
#4 Luxury Hotel in George Town
#5 Family Hotel in George Town
#9 Romantic Hotel in George Town

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