We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Jen Penang

Hotel website
Hotel deals
Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Special Offer
Weekend Package Deal
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Hotel Jen Penang
View Map
Add Photo Write a Review

1,398 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    387
    637
    287
    59
    28
See reviews for
326
417
119
266
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1398)
  • Mar-May only
    (317)
  • Jun-Aug only
    (398)
  • Sep-Nov only
    (295)
  • Dec-Feb only
    (388)
All months
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed today NEW

Beautiful hotel to stay. Near to shopping center and bus station, great place to travel by public transport. Good facilities. Even thought my room wasn't good scenery but its okay because I'm outed whole day. I also love the breakfast.

Was this review helpful? Yes
Presint 11
1 review
5 of 5 stars Reviewed today NEW

Excellent experience. Near to shopping complex and bus station. Although my room view isnt scenery but its ok because I not staying in room all day. Breakfast really delicious and lots of choices. Room facilities is ok accept they dont have shower cap.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Petaling Jaya, Malaysia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is located in strategic location, which is within walking distance to the main streets, eg. Chulia street, Armenian Street and Kimberly Street. Overall the staffs are friendly, polite and helpful. It took me some time to check in at the first night. They offer a variety choices of breakfast with fresh squeezed fruit juices. For my four-night-stays, my... More 

Was this review helpful? Yes
Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This is my 3rd stay in this hotel (previously known as Traders Hotel). Overall rating is still excellent. Staff attentive and friendly. Although name has change the services is still great. The new uniform by staff at the Club Lounge (with a 'new sheriff looking badge') has somewhat make the staff look smarter and friendlier. 1st rate service provided by... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear Victor Y, Thank you for your review. As a regular guest of Traders and now Hotel Jen, we are particularly keen to get feedback from our regular and loyal customers. We are so glad to hear that you enjoyed your stay with us, most importantly, the service rendered by our team . Do return soon, we can't wait to... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 3 days ago NEW

If you are driving, the hotel lift does not goes to the basement carpark. You will have to self carry your luggage up the flight of stairs to the front desk on level. For my 2 nights stay, the alarm clock in my room ran out of battery. None of the housekeeping staff were attentive enough to notice it and... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear mediolas, Thank you for taking the time to share your experience with us. We heard your feedback and will be looked into seriously. Immediate actions will be taken to ensure that improvements in the quality and standard will be made. We look forward to your next visit with us again! Best regards, Gavin Weightman General Manager More 

Singapore, Singapore
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had 2 night stay at Hotel Jen Penang in early August 2015. Very good location, there are shopping centre and bus terminal "Komtar" next to the hotel. Friendly staff especially the Concierge service. Big room but a little old and pillow is too soft. Can get free bus transport to their sisters' properties at Batu Feringghi beach at selected... More 

Was this review helpful? Yes 1
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear TeeCheeSeng, Thank you for your review. It is great to know that you enjoyed the good location, friendly staff and the Nasi Goreng in our restaurant. We look forward to your next visit with us again! Best regards, Gavin Weightman General Manager More 

Auckland, New Zealand
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This is the old Traders Hotel with a new name. The foyer and dining area are vintage and there were several tour groups who appreciated the location close to Komtar. My room was a deluxe room, with twin king-single beds, quite comfortable. I had turned down a king-size bed on a smoking floor. The clean air was much preferable, although... More 

Was this review helpful? Yes
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear annenzed, We are sorry about the shortfall during your stay with us, particularly the room. Please be assured that this is not our standard practice. These issues raised will be looked into seriously and immediate actions will be taken to ensure that improvements in the quality of service will be made. As our valued guest, you deserve the best... More 

1 review
5 of 5 stars Reviewed 1 week ago

Hotel stay is really enjoyable with great environment and staffs. I love the furnishing of the hotel and rooms. Absolutely love the stay. Location is very good at a walkable distance from the shopping centre and the street attractions of Penang (where all the street arts were).

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear Limyiyang, Thanks! We are so glad that you had an enjoyable your recent stay with us. We look forward to welcoming you back again! Best regards, Gavin Weightman General Manager More 

Harrogate, United Kingdom
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked the hotel as it has a reasonable review and for the location in the centre of Georgetown. Arrived mid afternoon and was in my room in about 10 minutes, if you don't want to leave your credit card they require 100mrg per night deposit. Ok now for the rooms, very very dated and in desperate need of a refurbishment,... More 

Was this review helpful? Yes
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear ukairpilot, Thank you for staying at Hotel Jen Penang and sharing your experience with us. Please accept my sincere apologies for some of the inconvenience that had caused unpleasant experience. It is certainly not our intent to disappoint you. We would also like to assure you that the faults found is not our usual standard and we have taken... More 

Melaka State, Malaysia
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel Jen Penang, stayed for few nights The location is great, close to New Land hawker center( 5 minutes walk ). Can find delicious local foods at New Land like fried noodle, prawn noodle, Asam Laksa, Satay & etc.. The hotel is a bit old ( below average ) but the gym is nice.

Was this review helpful? Yes 1
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear FromKluang, Thank you for staying at Hotel Jen Penang and sharing your experience with us. We are glad that you managed to explore the nearby street local food. Please come back soon, we look forward to your next visit. Best regards, Gavin More 

Hotel Review Summarization

What travelers say

  • Shopping mall(17)
  • Very good(7)
  • Room service(6)
  • George town(4)
Questions? Get answers from hotel staff and past guests. Ask a question

846 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (479)
Viewed
Pool/beach area (17)
Viewed
Hotel & grounds (64)
Viewed
Dining (35)
Viewed
View from room (32)
Viewed
Room/suite (137)
Viewed
Bathroom (39)
Viewed
Business center/function rooms (3)
Viewed
Family/play areas (2)
Viewed
Other (150)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (357)
Viewed
Adult Pool (14)
Viewed
Amenities (74)
Viewed
Children's Pool (3)
Viewed
Club Room (31)
Viewed
Deluxe Room (28)
Viewed
Executive Suite (51)
Viewed
Malaysian Suite (79)
Viewed
Restaurants and Bars (26)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Room/suite (3)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Other (4)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these George Town hotels
0.3 mi away
Sunway Hotel Georgetown Penang
1.0 mi away
The Royale Bintang Penang
The Royale Bintang Penang
#15 of 71 in George Town
4.0 of 5 stars 267 reviews
0.4 mi away
Hotel Penaga
Hotel Penaga
#16 of 71 in George Town
4.0 of 5 stars 485 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
GLOW Penang
GLOW Penang
#19 of 71 in George Town
4.0 of 5 stars 289 reviews
0.7 mi away
Bayview Hotel Georgetown Penang
Bayview Hotel Georgetown Penang
#28 of 71 in George Town
3.5 of 5 stars 962 reviews
0.4 mi away
Armenian Street Heritage Hotel
Armenian Street Heritage Hotel
#20 of 71 in George Town
4.0 of 5 stars 317 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay