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Hotel Jen Penang

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Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
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Hotel Jen Penang
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Hotel Jen Penang
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1,329 reviews from our community

Traveler rating
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    266
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
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Blackpool, United Kingdom
Top Contributor
57 reviews 57 reviews
29 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed yesterday NEW

The JEN hotel is a little pearl in Georgetown. I fail to see how the "whingers" on here can complain about the hotel. When we arrived our bags were taken from us, we had booked a club room and we were taken straight up to the club floor to check in, our bags arrived in our room about 15 minutes... More 

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Erfurt
Contributor
15 reviews 15 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Actually there is not much to say about this hotel. It is not a new modern style place, but it has a classic interior and a clean simple environment. The most outstanding part was the service, which was excellent (even a bit difficult to print a proper Tax invoice, but I guess many have that problem at the moment.) Room... More 

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EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear egstedt, Thanks for your review and recommending Hotel Jen Penang to other travellers. We are glad to hear that you enjoyed the value and rated us very good particularly on the service rendered by the team. We look forward to your next visit with us! Regards, Ellie More 

Brunei
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The staffs were very friendly and helpful. Service was good... the room was a bit old but clean... Generally... good. Location is good too.. near to shopping and some eateries. The famous Tiger Char Kuey Tiao is wothing walking distance. . My kids enjou the pool very much.

Was this review helpful? Yes 2
EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear Slphen, Thank you for your compliments particularly on the service rendered from our team. Please come back soon, we look forward to your next visit. Regards, Ellie More 

Singapore, Singapore
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We chose Hotel Jen in Penang because we liked what we see of the hotel property in Singapore. Also, we were confident that our needs, requirements and expectation would also be in alignment with what we know about Hotel Jen in Singapore. No real surprise when we finally arrived at the hotel. Service staff are knowledgeable and conversant in English.... More 

Was this review helpful? Yes 1
EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear LionCity88, Thanks for your review and your interest in exploring Hotel Jen. We look forward to have you back with us again! Regards, Ellie More 

Sydney
Senior Contributor
49 reviews 49 reviews
48 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I recently stayed at Hotel Jen for 4 nights with my sister for our little break in Penang. I have a long association with this hotel, with my first stay 14 years ago under the Shangri La brand. The hotel literally has been unchanged through the past decade in its many past lives, from Shangri La to Traders then Jen.... More 

Was this review helpful? Yes 1
EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear BirdPinoTrollFin, Thanks for taking the time to share you experience with us. We are delighted you stayed with us. Thank you for stating that you will return and we hope to have you back with us very soon. Regards, Ellie More 

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

First time staying in Hotel Jen since they have changed name from Traders Hotel. Arrived on Friday afternoon got a quick check-in and go for my room. Room is spacious enough for 2 of us , a king size bed , garden view, a bathtub shower with massage shower head everything is great. A little they need to take note... More 

Was this review helpful? Yes
EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear Francis L, Thank you for staying at Hotel Jen Penang and sharing your experience with us. I hope that the next time you find yourself in Penang, you choose to stay with us again! Regards, Ellie More 

Oregon
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Visited Penang for a week at the end of January and stayed at this hotel. Yes its interior is a bit dated but its service is unrivaled. What I treasured the most is its excellent location. I could walk to so many places, or got on a bus easily. About 3 decades ago, it used to have an excellent dim-sum... More 

Was this review helpful? Yes
EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear Tourist_B, Thanks for your 5 star review! Glad to know that you had a pleasant stay with us and most importantly, the excellent location and service rendered by our staff! Please come back soon, we look forward to your next visit with us! Regards, Ellie More 

Langkawi, Malaysia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed here 3 times in a span of 2years n it's been an awesome experience always..They have always upgraded us to the Club Floor which is an experience by itself as it has a Club Lounge..Rooms n bed are comfortable..Good breakfast spread served in the restaurant n also at the Club Lounge..A variety of Teas are served too... More 

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EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear nomadsk, It is so good to hear that you enjoyed your stay with us and we look forward to your return! Regards, Ellie More 

Queensland
Top Contributor
156 reviews 156 reviews
65 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Had a wonderful stay here in a club room. Not modern but certainly well maintained and very well thought out amenities. I wasn't sure what to expect with this new ownership but the hotel still maintains a very high standard of comfort and service. This hotel is a very good choice. But please, those uniforms the staff are made to... More 

Was this review helpful? Yes 2
EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear andyoz, Thank you for staying at Hotel Jen Penang. Glad to know that you had a great stay with us and most importantly, your compliments on the high standard of comfort and service offered. The re-branding to Hotel Jen takes on an entirely different concept from Traders Hotel. Hotel Jen is all about simple pleasures and easy efficiency, with... More 

Sydney, Australia
Top Contributor
105 reviews 105 reviews
41 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 1 week ago

My title might seem unfair, its just time and wrinkles are showing - my room is excellent, bathroom excellent, an amenity pack complete with toothbrushes ... Bed comfortable and nice pillows. Sheets, wonderful... Towels, those at Hotel Jen are great when other hotels with much higher prices are so tight that they still give us threadbare... Hotel Jen is still... More 

Was this review helpful? Yes 1
EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear Jeff M, Thank you for your review of our hotel, and we are so honoured to have your detailed review based on your observations. We are glad you enjoyed your overall stay with us, particularly the breakfast spread, comfortable room and our cheery and personable team. Thanks for pointing out on certain issues. Please be assured that we are... More 

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