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Hotel Jen Penang

4.0 of 5 Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
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Hotel Jen Penang
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Hotel Jen Penang
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1,211 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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14 reviews 14 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

The good -this hotel located at walking distance frm shopping mall, bus station What can be improved -this hotel can be seen old frm its furniture. Refurbish can add value to it -wifi is free but the speed is slow. The service was good but a bit slow. Probably due to they are fully occupied and the staffs are so... More 

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Market Harborough, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

As far as george town goes this is at the lower end of the hotel price range at £70 this not a back packers 20$ a night place either having stayed in a boutique mews in muntri street and a corperate hotel in Batu Ferringhi i need a room from 5pm until 7am to crash before catching the ferry to... More 

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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hotel is conveniently located next to Komtar, 1st Avenue and Pranglin Mall. There are plenty of food and shopping choices within a few minutes from the hotel. You can also take the cheap but comfortable public buses from the bus station at Komtar or along Penang Road to almost anywhere in Penang. The hotel also provide free regular shuttle to... More 

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Top Contributor
347 reviews 347 reviews
109 hotel reviews
133 helpful votes 133 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I realised when checking in that I was going to be unhappy here and asked for my money to be returned so I could find somewhere else in Georgetown. This was not possible however so I have stayed here and dislike it very much I spoke with the manager and could find nothing we could agree on, I greatly dislike... More 

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4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We have stayed here twice now. Each time we have been treated like family and totally spoilt !! Yes this is an older hotel but the rooms are plenty big enough and the beds and pillows super comfortable. I cannot understand the negative reviews. The timber panelling and furniture make it a classic in my book. The food is just... More 

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Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed 6 days ago NEW

The standard and quality of this Hotel is falling to a very bad standard as previous tag as Traders Hotel or Shangri-La Penang. Poor food quality, toiletries are a few example. I will be more interested in the new hotel that is coming up opposite Hotel Jen, Penang. St. Giles or something like that. I doubt my next trip will... More 

Review collected in partnership with shangri-la.com

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Kuala Lumpur, Malaysia
Top Contributor
64 reviews 64 reviews
31 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Renamed or not. We skipped staying there for a year, and this year when we went back again, it's the same excellent service! There was a screw up in the reservation, they gave us a smaller room meant for one instead of a room with extra bed; because it was running on full capacity, they rectified the mistake by giving... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Hotel and Staff were superb. The room was very clean and cozy. The front desk clerk was very helpful and courteous. I would recommend family and friends to book their hotel with them whenever they go to Penang.

Review collected in partnership with shangri-la.com

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

There are some good things about this hotel - location and a super comfy bed. Also, the staff is mostly friendly. the hotel is net to shopping complex,1st Avenue Mall. The hotel's don't have lift from car park, so we need to carry stroller and luggage using stairs.Did not eat here at all so cannot rate the food, but the... More 

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Top Contributor
79 reviews 79 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

I lived in this hotel some years ago for about four months while my apartment was being finished. In those days it was a great deal better than now, and changing the brand has done nothing to upgrade it, in fact I think that it has gone downhill. Apart from the lobby everything is very tired and the rooms are... More 

Was this review helpful? Yes 2
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Additional Information about Hotel Jen Penang

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Jen Penang 4*
Number of rooms: 443
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Style:
#3 Business Hotel in George Town
#4 Luxury Hotel in George Town
#5 Family Hotel in George Town
#9 Romantic Hotel in George Town

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Bathroom (39)
Pool/beach area (17)
Hotel & grounds (58)
Room/suite (133)
Business center/function rooms (3)
View from room (31)
Dining (30)
Family/play areas (2)
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Adult Pool (14)
Amenities (74)
Children's Pool (3)
Club Room (31)
Deluxe Room (28)
Executive Suite (51)
Malaysian Suite (79)
Restaurants and Bars (26)
The Hotel (51)

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