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Hotel Jen Penang

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Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
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Hotel Jen Penang
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1,378 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (259)
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  • Indonesian first
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English first
  • All months
    (1378)
  • Mar-May only
    (317)
  • Jun-Aug only
    (378)
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Johor Bahru District, Malaysia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

A big round applause to Hotel Jen Penang I'm so happy staying at your property. My special thanks to Mr.Andy for his warm gesture and service quality. My last was 10 years ago but the room quality well maintained. Thank you for the memorable stay. Will meet you again Jen penang !

Was this review helpful? Yes
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear Denzel C, Thanks for your 5-star review! It is great to hear that you are happy with your stay and thanks for your compliments, we will convey your kind words to our team. We look forward to welcoming you in the near future! Best regards, Gavin More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

2 nights, got a discounted rate from the website and assigned a room on the 11th floor. Perfectly adequate room although as mentioned, bit tired and dated. My room had a Samsung Flat-screen in the 40 inch range so nice to watch the 14 available stations (maybe 6 in English). Was able to connect the HDMI from my PC directly... More 

Was this review helpful? Yes
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear philip e, Thank you for taking the time to share you experience with us and pointing out some important observations. Please come back soon, we look forward to your next visit with us! Best regards, Gavin More 

Hong Kong, China
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Spent 2 evening at Jen recently . The service was efficient and friendly . Wide selection of breakfast . Everything was pleasant but hotel was worn out. I think they need to renovate soon to compete with another new hotel that just opened across the road . Overall a pleasant stay

Was this review helpful? Yes 2
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear Susansim, Thanks! It is great to hear that you had a pleasant stay with us and enjoyed the breakfast and service from our team. We hope to welcome you back soon! Best regards, Gavin More 

Kuala Lumpur, Malaysia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed in Hotel Jen for three nights during our Hari Ray holidays in Penang. The room rates were reasonable. Although the room and the decoration were a little dated, it was still reasonably clean. It felt like I was living in the late 80s complete with a CRT TV on top of a swivel cabinet with a view overlooking... More 

Was this review helpful? Yes
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear Azri A, Thank you for staying at Hotel Jen Penang and sharing your experience with us. Glad to know that you had a pleasant stay with us and most importantly, the friendly service rendered by our staff! Thank you for your compliments on our team, we will convey your message to them. I apologise for the slight confusion caused... More 

Singapore
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

The hotel room seriously needs management attention. Battered furniture, stained carpet, bath tub, coffee mugs and moldy bathroom tiles. Bar lounge tables in the morning are dirty with what seems to be overnight stains. On a positive note, Kelvin from front desk tries his best with restaurant recommendations though communication with concierge needs improvement. We ended up in a different... More 

Was this review helpful? Yes 1
EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear Diam2Travel, We are sorry about the shortfall during your stay with us, particularly your room condition. I apologise for the slight confusion caused due to our miscommunication. It is certainly not our intent to create any sort of confusion during your stay and we will take note of your feedback. We hope this has not dampened your spirit or... More 

Singapore, Singapore
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I can only suggest everybody to avoid this hotel. It is so run down you won't think you are in a Shangri-La Group hotel. Stains on the carpet and the couch are really disgusting. You even don't want to take off your shoes or sit down. I won't come back for sure.

Was this review helpful? Yes
GavinWeightman_1, General Manager at Hotel Jen Penang, responded to this review

Dear Christian T, Thank you for staying at Hotel Jen Penang and sharing your experience with us. Please accept my sincere apologies for the stains in the room that had made you felt uneasy. It is definitely not our intent to cause any form of discomfort to our guests during their stays with us. I have personally feedback to the... More 

Singapore, Singapore
Level Contributor
125 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for a few days here after a long time since old Traders Hotel. Same good customer service. But facilities and place are a bit old. Probably need to refurbish in years to come. Just note that the walls are not sound proof. So I could hear what was happening next door. But overall, great location and decent place to... More 

Was this review helpful? Yes
EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear bennyvectra, Thank you for taking the time to share you experience with us. We noted on your feedback and please be assured that these issues raised will be looked into seriously. However, I am glad to hear that you enjoyed your stay, location and services rendered by our team. Please come back soon, we look forward to your next... More 

Bandar Seri Begawan, Brunei Darussalam
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

When we were researching for accommodation in Penang, Hotel Jen came into our mind because it is ex-Traders Hotel rebranded. Having read a lot of comments from Tripadvisor, both positive and negative, we decided to give it a try as we heard a lot of good things about the Traders Hotel KL. As we do not hold any elite membership... More 

Was this review helpful? Yes 4
EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear rhtkiong, Thank you for staying at Hotel Jen Penang and sharing your experience with us. We heard your feedback. These issues raised will be looked into seriously and immediate actions will be taken to ensure that improvements in the quality and standard will be made. I hope that the next time you find yourself in Penang, you choose to... More 

Medan, Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

At Centre of town, very near to go any where . Overall is an excellent hotel. Near to bus station, near to get meal, can go every whrere. Room is clean and comfort.. The staff is very friendly and helpful

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear tengsh66, Thank you for your excellent review. We certainly look forward to your next visit soon! Regards, Ellie More 

Kuala Lumpur, Malaysia
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located to many local attractions and eating spots. Breakfast was decent and had a good selection. Rooms are comfortable but is needing a refurbishment soon. It is an older hotel so it is understandable. Parking available for guests. Gym is quite well equipped. Overall a pleasant stay for the price.

Was this review helpful? Yes 1
EllieYeohCS, Manager at Hotel Jen Penang, responded to this review

Dear jlmy, Thanks for your review. Glad to know that you had a pleasant stay and enjoyed the comfortable rooms, the good selection of breakfast and most importantly, the convenient location. We look forward to have you back with us again! Regards, Ellie More 

Hotel Review Summarization

What travelers say

  • Shopping mall(17)
  • Very good(7)
  • Room service(6)
  • George town(4)
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843 photos of this hotel

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Pool/beach area (17)
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Hotel & grounds (64)
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Dining (35)
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View from room (32)
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Room/suite (137)
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Bathroom (39)
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Family/play areas (2)
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Other (147)

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Adult Pool (14)
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Amenities (74)
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Children's Pool (3)
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Club Room (31)
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Deluxe Room (28)
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Executive Suite (51)
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Malaysian Suite (79)
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Restaurants and Bars (26)
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The Hotel (51)

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Business center/function rooms (1)
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Dining (2)
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Other (4)
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