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Hotel Royal Penang

No. 3 Jalan Larut, George Town, Penang Island 10050, Malaysia
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1 room 1 guest
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419 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
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  • Spanish first
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  • All months
    (419)
  • Mar-May only
    (77)
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    (116)
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  • Dec-Feb only
    (127)
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Malaysia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I been here with my family for 1day .The hotel room just ok and need for upgrade. Bed not so cozy which make me not sleeping well and tired next morning.Need many things to upgrade.Check in/out fast and staffs very humble and quick response.

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A TripAdvisor Member
2 of 5 stars Reviewed 5 days ago NEW

This hotel is in serious need of an update. The facilities were far from good enough for a 4* hotel and the rooms were old and dated. Positives are the pleasant staff and the breakfast. There are also quirky restaurants and shops nearby, in buildings which are far nicer than George Town itself. For the price we paid the hotel... More 

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Travelers are raving about these George Town hotels

Singapore, Singapore
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in the hotel when I was there for business. Hotel is very conveniently located beside a supermarket and the back entrance of the hotel leads into a street of restaurants and pubs (Nagore Street). I stayed in the Exec Suite during my trip and the room was spacious with a partial view of the beach. The room and hotel... More 

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Kuala Lumpur, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Although the hotel a bit old and passe, it was comfortable enough. The room we got was pretty quiet so we had a really good night's sleep. I have to compliment the person who checked us in. I didn't get his name - we checked in on 4 Aug (Tues) at 2pm. He was very pleasant, accommodating and cheerful. It... More 

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Atlanta
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Good: pretty decent value for the room in general, people are generally nice and helpful. There's a shopping mall in adjacent building with attached walkway- convenient grocery store and pharmacie on the 1st floor. There's a GREAT local food court or Hawker cafe around the corner, to the back- very cheap local yummy food samplings and fresh fruit selections.... More 

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HotelRoyalPen, Manager at Hotel Royal Penang, responded to this review

Dear Valued Guest, First and foremost, thank you for choosing to stay with us at Hotel Royal Penang. We are most pleased that you have had a pleasant experience during your recent trip to Penang. We have taken note of all your comments pertaining to the quality of our product and services rendered by our staffs, and wish to assure... More 

George Town, Malaysia
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room I requested during booking is King size bed, but during check-in, was informed that no more King size bed, only available for 2 joint single bed. Really a bad experience during sleeping as the bed is separating during sleeping. Quite noisy during mid-night until around 2am, as there is a Pub (karaoke) type on the next road. I... More 

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HotelRoyalPen, Manager at Hotel Royal Penang, responded to this review

Dear Valued Guest, First and foremost, we thank you for choosing to stay at Hotel Royal Penang. We have taken note of your compliments and comments pertaining to the quality of our products and services rendered by our staffs, and assure you that we have looked into the points highlighted and will take all necessary actions to rectify the problems.... More 

Kuala Lumpur, Malaysia
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

To the management, my stay at your hotel turned out to be a nightmare. the worst nightmare imaginable. the connecting doors to the adjoining were not locked! around 2 a.m. we could hear loud conversations and the TV was loud as well, from the room next door. then we decided to check the door to the adjoining room and to... More 

Was this review helpful? Yes 1
Kajang, Malaysia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is perfectly located at the edge of the heritage zone of Georgetown, Penang. It is a four star property that seems to date back to the late nineties or early noughties. The amenities are good, there is a free parking lot in the basement and the room offers good comfort. It is at walking distance from the interesting... More 

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HotelRoyalPen, Manager at Hotel Royal Penang, responded to this review

Dear Valued Guest, First and foremost, thank you for choosing Hotel Royal Penang as your preferred accommodation during your recent trip to Penang. We have taken note of your comments pertaining to the quality of our products and services rendered by our staffs, and are pleased to know that you have had a pleasant stay with us. Should your next... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 19, 2015

Negatives -The guy who is responsible for the carpark and the luggage take out DOES NOT speak english or malay - Basement Carpark has no elevator, you have to take out your luggages in front of the hotel then park your car - Furthermore they are charging 10 MYR for the carpark -Besides the payment paid on internet, they charged... More 

Was this review helpful? Yes
HotelRoyalPen, Manager at Hotel Royal Penang, responded to this review

Dear Valued Guest, Firstly, thank you for choosing to stay with us at Hotel Royal Penang. We have taken note of your comments pertaining to our product and services, and assure you that we will look into all the points highlighted by you. However, for the local government fee, it has been imposed by the state government as at 1st... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 18, 2015

Dear Managmement, With due respect to each one of you, i would like to provide you some candid feedback about your property. It is a waste of money, spoiling of oones vacation and a horrible overall experience to stay in your hotel. You staff to name a few, Faridah, Rizwan and the one guy who is very thin at night... More 

Was this review helpful? Yes 3
HotelRoyalPen, Manager at Hotel Royal Penang, responded to this review

Dear Valued Guest, First and foremost, thank you for choosing to stay with us at Hotel Royal Penang. We refer to your comments and regret that you had to go through such unpleasant experiences during your recent stay with us. We thank you for your constructive feedback on our products and services, and assure you that we will take all... More 

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