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Hotel Royal Penang

No. 3 Jalan Larut, George Town, Penang Island 10050, Malaysia
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Hotel Royal Penang
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Ranked #47 of 70 Hotels in George Town
A recent review
3 of 5 stars reviewed 1 week ago
Deddy R
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404 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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Klang, Selangor
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

When I first got into the hotel I thought it must be at least 20 years old or so. To my surprise, it was open in 2009, so that's just 6 years. The furnishing is old, and some of the lamps in my room don't work. The toilet looks dirty but it really is just old and not properly maintained.... More 

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Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

This hotel is near to many POI in Georgetown. The hotel is big, room is great but service is ordinary. A bit disappoint at first day because they forget the towels. But overall facilities is good and recommended by me.

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HotelRoyalPen, Manager at Hotel Royal Penang, responded to this review

Dear Valued Guest, First and foremost, thank you for choosing to stay at the Hotel Royal Penang during your recent trip to Penang. We truly appreciate your constructive feedback on the services rendered by our staffs, and assure you that we will take the necessary measures to provide more training for our staffs to increase their efficiency. Guest's comfort and... More 

johor bahru, Malaysia
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The place needs some updating and renovation to attract customers. At this review's rate, they'd only be fooling customers once. When i checked in, there were stains aplenty on the carpet and that old gloomy feeling from the room. I requested to change rooms, the concierge obliged and got the premier floor. It was a slight improvement but in all... More 

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HotelRoyalPen, Manager at Hotel Royal Penang, responded to this review

Dear Sir, We thank you for your constructive feedback on our product quality and services rendered by our staffs. We have taken note of your comments that our rooms are old and gloomy, and wish to inform you that we are in the midst of refurbishing our rooms and change the room carpets. We hope that you will give us... More 

Travelers are raving about these George Town hotels

Bangkok, Thailand
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 3 weeks ago

When I first got there, everything seemed OK. I got to the room, it appeared clean. They had pushed two twin bed together to make the queen size it was supposed to be. I then went to check the minibar as advertised on the booking website only to find no minibar existed. That night upon getting ready for bed I... More 

Was this review helpful? Yes 1
Malaysia
1 review
4 of 5 stars Reviewed 4 weeks ago

its my first time spend the nite here.thanks to the concierge and bell for helping us during our stay.. even just only for a nite, we have been given for a late c/out by the front desk. keep up the good work =)

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HotelRoyalPen, Manager at Hotel Royal Penang, responded to this review

Dear IMatraveller1423, Thank you for your kind comments and we hope to see you back again soon. The Management of Hotel Royal Penang More 

Singapore, Singapore
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

1. Concierge gave a visitor (who claimed to be a relative of our friend) the key to one of the rooms! Ridiculous! 2. Housekeeping staff left the door of one of our rooms opened! Staff was still adamant about it. 3. Seriously poor lighting in the room. My single torch light works brighter than the two lamps combined!

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 30, 2015 via mobile

Imagine not closing your door after leaving your house? Well that's what happened to us when the housekeeping forgot to close the door of one of our rooms after cleaning. We only discovered it when we came back at 5.30pm (it was unplanned but we had wanted to freshen up before dinner). We only had a very reluctant apology after... More 

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Kuala Lumpur, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 13, 2015

We stayed during Labor Day and by the queuing line at breakfast that took quite some time, this hotels seems as a local favorite. The room is large and despite being an old hotel, it is super clean. One of it strongest point is the high speed internet access, the fastest from all four different hotels we stayed the whole... More 

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Arau
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 2, 2015 via mobile

Reception not friendly and not responsible. I Request an extra bed, not prepare. After few time calling, only bed is sent. An amenity not giving, should request for and other few time. Swimming pool is suitable for children,even adult who not really can swimming. This because design like mining pond. It changes deep in sudden.

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Ithaca
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 29, 2015

Arrived late evening after drive up from Kuala Lumper. Check in was easy enough. They had given us a suite, nice thought till we got there. Wife allergic to mold and the room had plenty! Room other wise was clean. Went back to desk and the three folks there could not understand what mold was or why it matters. They... More 

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