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Merchant Hotel

55 Jalan Penang, George Town, Penang Island 10000, Malaysia
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Merchant Hotel
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44 Reviews from our TripAdvisor Community

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Oslo
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Read lot of bad this about this hotel! We arrive the hotel nice smiley staff in reception, check in quick and go too room. Great big room, nice and smell fresh, great clean bathroom Nice and comfortable bed! Breakfast great too only missing Bacon 😋 Next time Visa run we come back!

Helpful?
1 Thank TomHeyerdahl
Phuket, Thailand
1 review
4 of 5 stars Reviewed 2 weeks ago

the room was very nice! new furnitures.. good quality matress! bathroom also clean and nice.. the free minibar have not much choice but the price was about 35$ per night so that's ok.. the breakfast is nothing special but same as the minibar ok.. gym could have more machines (no weights at all) but most important the room was very... More 

Helpful?
Thank goleador2807
Stalybridge, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Originally chose this hotel as it looked modern for the price offered in Georgetown. Hotel was a surprise for the money, an excellent location in the city, easy to get everywhere on foot or a taxi rank & trishaws located outside the entrance. Staff were helpful and friendly. Breakfast had a decent selection of hot and cold food, mostly continental/European... More 

Helpful?
Thank HarryThomas92
Singapore, Singapore
Level Contributor
174 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed two nights over a weekend. The location of this hotel is great for those who wish to explore Georgetown. Front desk staff were polite and friendly. Welcome drinks were not given even though a group of Caucasian guests next to us were served with welcome drinks. Anyway, the drinks were just a very small cup of what looked... More 

Helpful?
Thank TJX05
Penang, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Mechant hotel is new hotel which is have very comfort room and also strategic place.sorry just have time to share with the world regards this hotel. Easy to get food and also having reflexology. First visit as per my dad request he wanna stay there coz they also go for reflexology that area also sup hameed famous in penang just... More 

Helpful?
1 Thank Zikry Z

Travelers are raving about these George Town hotels

Los Angeles, California
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Beautiful hotel with lovely and helpful staff. Plentiful breakfast buffet. Clean and well appointed room. Lots of sights to see and restaurants within walking distance. Hop on the free mini bus just outside the hotel and see even more of the city! Need laundry done? Just across the street is the Catholic organization, Vincent de Paul. They will do your... More 

Helpful?
Thank Marci H
MerchantHotelPg, Manager at Merchant Hotel, responded to this review

Hi Marci, thank you so much for your review, we're glad to hear that you had an enjoyable stay with us, we look forward to seeing you in the future, thank you again take care and have a pleasant day ahead. More 

Kuala Lumpur
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 30, 2015

This is a "no frill" hotel. Location is extremely central. Food stall, trishaw ride, convenience store, market and souvenir shop are all reachable within walking range. Room is clean, no moldy odor. Bed and pillow are comfortable and there's 2 pillow for each bed. Extra brownie point! AirCond is good, very cooling but remember to close your bathroom door to... More 

Helpful?
Thank kambing_meek
MerchantHotelPg, Manager at Merchant Hotel, responded to this review

Hi there, thank you so much for your review, we're glad to hear that you had and enjoyable stay with us, we look forward to seeing you soon, take care and have a great day. More 

Singapore, Singapore
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 11, 2015

The hotel location is located at the other end of Penang Road, but with Penang Rapid or CAT shuttle (free of charge), it's very convenience to travel around Georgetown. Otherwise you can consider to walk along the Penang road to explore the street foods along the main road. From the hotel walk to Penang famous Chendol took around 10-15mins only.... More 

Helpful?
Thank Gladys_Yen
MerchantHotelPg, Manager at Merchant Hotel, responded to this review

Hi there Gladys thank you so much for your review, we're glad you've enjoyed your stay with us, we look forward to welcoming back you in the near future. More 

2 reviews
4 of 5 stars Reviewed November 7, 2015 via mobile

I stay here for 2 days. Room very nice. Check in staff was very kind and polite (Indian guy).i dont remember his name but start with A letter. Breakfast was ok. Just amenities in the room need to be topup every time room was make up. Because when i check there is no body lotion and bath gel. Overall, it... More 

Helpful?
Thank Aqmal J
ME_BAHARI, Front Office Manager at Merchant Hotel, responded to this review

Greetings From Merchant Hotel Penang. Thank you very much for your kind review and we are truly sorry about the mix up with you amenities. And our staff is very happy that he was helpful to your check-in. We would be extremely grateful for your return. Have a pleasant day ahead, Melissa, Merchant Hotel Penang. More 

Barendrecht, The Netherlands
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 6, 2015 via mobile

For the first time in 25 years we chose a budget hotel in PG. Room is basic with a good bed. If it is not the noise coming from traffic outside the hotel it is noise from fellow guests and the housekeeping staff. Talking loud and slamming doors throughout the night and early morning. Breakfast was included but we tried... More 

Helpful?
Thank Ferry996
ME_BAHARI, Front Office Manager at Merchant Hotel, responded to this review

Greetings From merchant Hotel Penang, Hello there. were truly sorry for the bad experience you had with us and thank you for your review as it will be of great help for us to amend and better maintain our quality. We hope that our dear guests will all feel happier in the future and for you to please give us... More 

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