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55 Penang Rd., George Town, Penang Island 10000, Malaysia
Hotel amenities
Ranked #51 of 55 Hotels in George Town
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12 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
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Kathu, Phuket, Thailand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 6, 2014

This hotel, or slum, easily rate as the worst i have ever stayed in. It is filthy, run down, has no lounge or dining room, no wi-fi, no telephones, carpets are torn, toilet leaking, really, really a bad idea from our visa run driver to book us in there. My window could not close, so i had the Penang traffic... More 

Was this review helpful? Yes 1
Kuching, Malaysia
2 reviews
2 of 5 stars Reviewed December 13, 2013

1.The hotel could use a facelift to attract more patrons (our family room was pleasantly HUGE). 2.The beddings were kind of dusty and the bed OLD but there were TWO extra pillows available in the cupboards :-) 3.The blurr tv channels consist of only TV1,TV2,TV3 n NTV7 (not in that order though). 4.The front desk staff were unfriendly at first... More 

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Sibolga, Indonesia
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 13, 2013

We ask for a private room. But, at three in the morning we had some visitors. A tiny and very friendly mouse was digging on the trash basket. That´s not any issue. 30 minutes after, I think it was his father, was looking for the little mouse. A 4 inches rat was eating our cookies from TV table and then... More 

Was this review helpful? Yes 4
Kuala Lumpur, Malaysia
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 19, 2013

We stayed here for a day in a family room with a double bed and a single bed. The room was rather clean, with hot water and clean toilet. However the bathub was broken. There's a free shuttle bus stop just beside the hotel and a bus stop very near the hotel. There's a back entrance that leads to Cheong... More 

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Petaling Jaya
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 5, 2012

Merchant Hotel is set strategically on Penang Rd., which is very near to almost everywhere that you would want to visit in Georgetown. Cheong Fatt Tze mansion which is one of the major attractions in Georgetown is just one road behind this hotel. Other heritage places of interest are mostly walking distance from the hotel as well (eg. the national... More 

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed November 22, 2012

I stay here for 2 night...but i can said i would never stay at this hotel again....i cant sleep for whole night because of the noisy sound from Pub, Disco come from the ground floor...so the person who cant sleep in a noisy condition better dun choose this hotel....

Was this review helpful? Yes 1
Top Contributor
439 reviews 439 reviews
117 hotel reviews
232 helpful votes 232 helpful votes
2 of 5 stars Reviewed March 17, 2012

We've stayed at the Merchant a couple of times and thought it was pretty good value. But on our last visit, in 2007, $300 was stolen from our room. It was perfectly obvious that hotel staff did it. Several young men from the staff hang out by the elevator on the 3rd floor. Every time you take the elevator down,... More 

Was this review helpful? Yes 4
Berlin, Germany
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 14, 2012

The Merchant Hotel in Penang Road, Georgetown, Pulau Pinang, Malaysia gave us a very bad reception services. At first, we see the room no. 603 insisted by a female indian receptionist, the room is nice then suddenly a room servicer came and recommended us even more nicer room no. 605 and we like it. So we speak to a female... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 28, 2011

It is an old hotel, but do not be deterred by the old facade and out of date carpets. Its location is excellent ( just beside the free hop on-hop off bus service stop) and the service is great. It is old but the people there still take pride in their profession and respect their guests. I booked a room... More 

Was this review helpful? Yes
11 reviews 11 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 13, 2011

I went to Penang last week and stayed for 7 nights there at various hotels to try out the service and take advantage of special cheap room rates. From Tanjung Bungah Copthorne Orchid to Paradise Hotel to Georgetown Traders Hotel to Cititel to Merchant, a grand tour of Penang! Stayed for a night here before checking out and went to... More 

Was this review helpful? Yes 1
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Additional Information about Merchant

Address: 55 Penang Rd., George Town, Penang Island 10000, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Number of rooms: 28
Also Known As:
Merchant Penang/George Town

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