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Pangkor Laut Resort

5.0 of 5 Pangkor Laut Island, Lumut, Pangkor, Pulau Pangkor 32200, Malaysia
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Pangkor Laut Resort
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Pangkor Laut Resort
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1,136 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
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There are newer reviews for Pangkor Laut Resort
See the most recent reviews
Brussels, Belgium
Top Contributor
65 reviews 65 reviews
40 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

Positive sides: quiet retreat on a private island with beautiful gardens and surroundings. Broad selection of dinning options including a fresh fruit juice bar where you can choose each ingredient to your liking. Beautiful and tranquil spa with very good treatments and service. The infinity pool by the Spa is quiet and stunning: you can swim Olympic lanes in it.... More

Was this review helpful? Yes 1
Lukasz P, General Manager at Pangkor Laut Resort, responded to this review

Dear Guest, We appreciate that you share our passion to the beautiful and natural surroundings. We have also noted some of the downsides you have mentioned here. In order to meet all our guests expectations, some procedures have been put in place already e.g. the gluten free menu. We are constantly on the high alert at all times when the... More

Kota Kinabalu
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I always laughed when people talked about pinching themselves, they must be dreaming; but I can't help it, this place is like the best dream ever! The masterful attention to artistic detail, remarkable service expediancy, the graciousness of everyone, the absolute most delicious food in the world - I've eaten at the finest restaurants in Singapore, Hong Kong, India, Japan... More

Was this review helpful? Yes
Lukasz P, General Manager at Pangkor Laut Resort, responded to this review

Dear Guest, Thank you for finding the time to write such a wonderful review! We all hope that you will visit us again in the near future. Best Regards, Lukasz Prendke, General Manager More

Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

The island itself is tranquil. Beautiful place. However from the time of booking where they insisted on full payment and after trying 3 different credit cards that would not work on their system, and finally paying by a cash deposit into the bank hotel bank account - the service we received was appalling. We had agreed on the hill rooms... More

Was this review helpful? Yes
Lukasz P, General Manager at Pangkor Laut Resort, responded to this review

Dear Guest, Happy to meet you and your family the other day and thank you so much for sharing with me personally your comments. I would like to apologise again for not meeting you reasonable expectations and would like to ensure you that we have taken the necessary steps already to improve the services in the areas you have indicated.... More

London, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were honeymooners at Pangkor Laut resort in August. We stayed for a week and had a wonderful time. Food was excellent, spa was nothing like I have ever been to before and absolotutely wonderful, the setting was perfect and staff were just lovely. It is a very special place and great if you want to just relax and kick... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Pangkor Laut was the last stop of out Malaysian honeymoon...and we couldn't have picked a more beautiful place to round off an already amazing trip! Pangkor Laut resort has spoiled me...everywhere we stay from now on will be compared to this paradise island! Our stay started with a 20 minute boat ride to the island from Lumut....unfortunately it wasn't on... More

Was this review helpful? Yes 1
Lukasz P, General Manager at Pangkor Laut Resort, responded to this review

Dear Guest, HAPPY HONEYMOON! On behalf of our team at Pangkor Laut Resort, I would like to thank your for this wonderful feedback on your recent stay at our resort! I am happy to know that you bring back fond memories of all the good things about us. We would like to ensure you that we constantly improve the services... More

Kuala Lumpur
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having traveled to award winning resorts and beach getaways, I have found that this resort to has lived up to its name. We took the 3 nights residents package and had previously been recommended the resort several times. As I am in my second trimester with a 4 year old, we decided to holiday within the country. We took the... More

Was this review helpful? Yes 2
Lukasz P, General Manager at Pangkor Laut Resort, responded to this review

Dear Guest, Thank you for writing such an amazing review! I am pleased that our team have delivered the level of service you have expected. Our guests have always been our main priority, and we are constantly striving to do better. Once again, thank you for being with us and for taking your time to write your valuable comments on... More

Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stay in this resort last week for 3days 2night. It's a vibrant,perfect and personalize with the 5 star service provided. From the day I arrived at Marina Jetty,we was warmly welcome by the attentive staff at reception- Sharen&Sham(Concierge). We arrived at resort a little bit late at night because of the coach took us 11hours to getting there but once... More

Was this review helpful? Yes
Lukasz P, General Manager at Pangkor Laut Resort, responded to this review

Dear Guest, I am delighted to read that our team once again succeed to excel in the services rendered to our guest. Their consistent effort will be recognized and we thank you for this positive feedback. On behalf of YTL hotels, I would like to extend my gratitude for choosing us as your preferred holiday destination. We look forward to... More

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff are friendly, polite and make you feel welcomed. beautiful and comfortable rooms. Nice scenery and overall maintenance good. I see gardeners tending the gardens every day, the fresh flowers decorating is changed daily....

Was this review helpful? Yes 3
Lukasz P, General Manager at Pangkor Laut Resort, responded to this review

Thank you for noticing our effort to ensure that your stay is as comfortable as possible. We take great pride and effort to conserve and maintain the beautiful surrounding in the resort and we appreciate that you enjoyed it. We hope to see you again in the not so distance future to enjoy the beautiful scenery and surrounding of our... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Food really nice, but hopefully they take action for those flies there. Is really irritating to have my meals with the flies. Staff near the beach are not so friendly, especially in the restaurant. They are not attentive. Environment full of mosquitoes, advisable to bring along the mosquitoes repellent, especially if you plan to have your meal near the beach.... More

Was this review helpful? Yes 2
Lukasz P, General Manager at Pangkor Laut Resort, responded to this review

Thank you for taking the time to write the above review. We wish to express our gratitude for choosing our resort as your preferred holiday destination. We had reviewed your comments on our sub standard service that you experienced during your recent stay. Allow us to thank you for giving us the opportunity to serve you better in the future... More

Den Bosch, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We just returned from our 5 day honeymoon stay on pangkor laut. Because we already visited other 5 star YTL group hotels, the expectations for this resort were high. Unfortunatly, it was quite a disappointment as they are not able to deliver the quality/service you should expect from a top of the line 5 star luxery resort. Let's start with... More

Was this review helpful? Yes 7
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Hotel Summarization (Beta)

What travelers say

  • Emerald Bay(34)
  • Uncle Lim(24)
  • Sea villa(13)
  • Spa village(9)
  • Very good(8)
  • Jungle walk(7)
  • Chapman bar(5)
  • Spa villas(3)
  • Speed boat(3)
  • Private Island(3)

Additional Information about Pangkor Laut Resort

Address: Pangkor Laut Island, Lumut, Pangkor, Pulau Pangkor 32200, Malaysia
Phone Number:
Location: Malaysia > Perak > Manjung District > Pulau Pangkor > Pangkor
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pangkor Laut Resort 5*
Number of rooms: 140
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Also Known As:
Pangkor Laut Hotel Pangkor
Laut Pangkor
Pangkor Laut Resort Pulau Pangkor

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