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Swiss-Garden Beach Resort Damai Laut

Jalan Damai Laut,Off Jalan Teluk Senangin, Lumut 32200, Malaysia
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Swiss-Garden Beach Resort Damai Laut
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Swiss-Garden Beach Resort Damai Laut
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371 reviews from our community

Traveler rating
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    131
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Stayed at the Swiss-Garden Resorts Damai Laut for year end. The hotel was fully booked at the end of the year with many companies organized their end of the year parties. The location of the hotel, although quite rural and difficult to access, is very beautiful overlooking Pangkor Island. The restaurant used for breakfast has the greatest view and the... More 

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penang,Malaysia
Top Contributor
85 reviews 85 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel looked tired. The furniture and linen were very old. In fact I have never stayed at a hotel of this bad quality. After forking out 400+ a night's stay (with an additional bed) I feel cheated. There were flies in the room all through out the day. I definitely am not going there again. I was really looking... More 

Was this review helpful? Yes 2
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

My hubby's RMC old boys (n spouses =~70 pacs) held their Golden anniversary reunion here early March 3-4 days. Place was still nice n quiet as only one other group n the odd couple. Solid beautiful buildings but now the furniture n fixtures very tired n need replacement not just a coat of paint. Not so friendly for us now... More 

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SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Thank you for staying with us and we are glad to be the host for your husband's RMC Old Boys Golden Anniversary Reunion. I understand they all had an enjoyable stay with some good golfing. We look forward to welcoming you and your husband in the not too distant future. Warm regards JIMMY YEO More 

Kuala Lumpur, Malaysia
Top Contributor
67 reviews 67 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The setting of the resort is good but the upkeep is only average to a 3.5 star standard. The design, layout & closeness to the sea & rocks gives it a pretty good locality but the upkeep of the facilities is not 5 star although it has the potential to be one. The resort doesn't have a very high standard... More 

Was this review helpful? Yes
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

I truly appreciate your feedback and areas that you have mentioned which need to improve, me and my team will look into it and will take the necessary action to bring the level of the Resort better than average. Yes, the location of the Resort perched on an elevated hill with the beach below provide some interesting characteristic of the... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed at this resort for 3 days 2 nights in last year December.The staff at front office are very polite from i did reservation until i check out from the hotel went smooth.Many activities can do here from outdoor to indoor. Overall my vacation are enjoyable.

Was this review helpful? Yes
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Thank you for taking time to share your experiences with TripAdvisor readers. We are glad that you enjoyed your stay with us and that you enjoyed the Recreational and Watersports activities available at the Resort. Hope to see you again sometime soon. Warm regards JIMMY YEO More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I stayed at this resort over four nights(four nights too many) in February. The room was cramped, dirty, and comprised of outdated furniture which had more than its fair share of wear and tear. The sheets were filled with stains and torn. The balcony was too small to sit out on and enjoy the admittedly lovely view. At the time... More 

Was this review helpful? Yes 2
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

I have taken note of your comments and I will look into it and make the necessary improvements to serve our guests better. I am glad that you enjoyed your meal at our Thai Taste restaurant. I am sad that you are not planning to return to our Resort, we hope someday you would. Meanwhile, I will continue to strive... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

The resort over all is not very clean. Rooms are not cleaned well and linen is stained. There is only 2 restaurants open dispite advertising 5-6. Food is not nice and expensive. You also need to pay for internet which constantly drops out. I would not stay here again.

Was this review helpful? Yes 1
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Thank you for staying with us recently. The resort environment is actually left to be in its natural condition as we are surrounded by natural vegetations and jungles and due to the recent dry spells, dry leaves along the roads and resort surroundings are more than usual and we do clear them on a daily basis. The resort have 5-6... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 23, 2015

Booked for 2 nites stay thru Agoda and been charged exorbitant amount for the room. That's fine as we totally understood it's due to Chinese New Year Season. Check-in went smooth and when we entered the room, there was leakage found. It's from the air-cond vent and my wife quickly called the Reception to notify them. The receptionist just answered... More 

Was this review helpful? Yes 2
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

First and foremost, I thank you for choosing to stay with us during the Cinese New Year period. I have read your comments and observation on some of the short comings at our Resort which I would like to apologize for it. It is through such observations that will help us to improve our services and facilities for our guests... More 

Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed February 21, 2015

First visit.We took a slow drive from KL and took us about 4 hours. Upon entering the hotel we noticed the sprawling grounds with golf courses on each sides.It was refreshing coming from KL.The hotel complex is huge.We booked the Club Rooms as suggested by some members and it was well furnished and have a good view of the sea... More 

Was this review helpful? Yes
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Thank you for choosing to stay with us and glad to learn that you and your family enjoyed your stay with us on your first visit to our Resort. We hope you will visit us again soon. Warm regards JIMMY YEO More 

Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 18, 2015 via mobile

To use the name "Swiss" is an insult. It has nothing to do with swiss or its country. The hotelkomplex is poorly arrangend i guess made for masstourismus. Compared to the prizes the service is poor as well as the food served is beyond quality as can be expected. In my point of view its made for rich chinese which... More 

Was this review helpful? Yes 1
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Thank you for your comments which I truly appreciate. We noted your comments on areas that needed improvements. I will share this with my team and we will look into it. Thank you and I hope you will visit us again. Warm regards JIMMY YEO More 

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