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Impiana Hotel Ipoh

18, Jalan Sultan Nazrin Shah, Ipoh 30250, Malaysia
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1 room 1 guest
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Impiana Hotel Ipoh
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311 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
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English first
  • All months
    (311)
  • Mar-May only
    (75)
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    (98)
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    (66)
  • Dec-Feb only
    (72)
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Kuala Lumpur
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Everytime i went to ipoh this will be my place to stay. Service at front desk alway good. Sonehow Lately the quality served by this hotel is getting worse! Stay there this time with my bro and daughter. We took superior room with additional bed. The bed is not suppossed to be slept by a guess that paying! The condition... More 

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Thank you very much for your constructive feedback on our property. We noticed that you were not entirely satisfied with the service you received and while this is of course regrettable, we appreciate you bringing it to our attention in order to further improve on this. Thank you for taking the time to share your experience and looking forward welcoming... More 

London, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed with my family at the Impiana Hotel. As I was staying there for 9 nights, I booked myself into a suite. This was unusualy as it was two normal rooms, with one room as a lounge and one as a bedroom. There were two toilets. Room was tidy and slightly dirty although basic. Bed was comfy. Wifi was... More 

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Thank you very much for your constructive feedback on our hotel. We appreciate you bringing it to our attention in order to further improve on this. Nevertheless, we are pleased to hear that you enjoyed the comfortable room. Thank you for taking the time to share your experience and looking forward to welcoming you back. Best regards, Chiam E-Fay More 

petaling jaya
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

overall good services from the friendly hotel staff. however, breakfast variety can be improved. room clean, but furniture dated. a modern touch would be nice. value for money - spacious room, free parking & free wifi. no complaints. will not hesitate to return.

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

It was a pleasure reading your positive review and we are pleased that you enjoyed your stay with us. It is always rewarding to see that our attention to details is recognized and your kind words about the service standards are much appreciated. We hope you will have an opportunity to stay with us again in the near future. Best... More 

Ipoh, Malaysia
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel service is very nice and the room is clear and neat 😊family and I feeling comfortable enjoying such a wonderful day with my family...😘is better compared with the previous hotel I stayed...impiana hotel would be my first choice when I next come to Ipoh...

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

We do appreciate that you have taken the time to write a review about your recent experience at Impiana Hotel Ipoh. Thank you very much indeed for the positive comments on our hotel and in particular your kind words about our employees. We hope we will have an opportunity to welcome you back. Best Regards, Chiam E-Fay More 

Perak, Malaysia
1 review
4 of 5 stars Reviewed 3 weeks ago

I have stayed over there for 3 days 2 nights. The staffs is providing the good service. Reasonable price and with clean and comfort environment. I will recommend to my friends, will come again next time.

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

It was a pleasure reading your positive review and we are pleased that you enjoyed your stay with us. It is always rewarding to see that our attention to details is recognized and your kind words about the service standards are much appreciated. We hope you will have an opportunity to stay with us again in the near future. Best... More 

Kuala Lumpur, Malaysia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Housekeeping did a good job in keeping the room clean and comfortable. Although this hotel is my preferred hotel in Ipoh, an upgrade of interior in the room would be lovely. Nevertheless, the concierge team is as friendly and helpful. Have not been back to the hotel for several months but they recognized me straight away and assisted with complimentary... More 

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

We do appreciate that you have taken the time to write a review about your recent experience at our hotel. Thank you very much indeed for the positive comments and in particular your kind words about our concierge team. We hope we will have an opportunity to welcome you back soon! Best regards, Chiam E-Fay More 

London, United Kingdom
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

You can tell that this hotel used to be grand and luxurious but it is now in need of a large-scale refurb. That said, we booked in advance and got a pretty decent price. The rooms are large but are very old fashioned and whilst ours was pretty clean, our friends' rooms were quite dusty/mouldy bathrooms. Staff were slow to... More 

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Thank you very much for your constructive feedback on our property. We noticed that you were not entirely satisfied with the service you received and while this is of course regrettable, we appreciate you bringing it to our attention in order to further improve on this. We usually take great pride in our service and attention to detail and we... More 

Travelers are raving about these Ipoh hotels

Kuala Selangor, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Service: no towel on day 1 itself... TV - Remote not functioning and reception of astro is really bad Room -even though spacious but humidify and dusty...almost having asthmatic water in bathroom - orange in color

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Thank you very much for your constructive feedback on our hotel. We noticed that you were not entirely satisfied with the service you received and while this is of course regrettable, we appreciate you bringing it to our attention in order to further improve on this. Thank you for taking the time to share your experience and looking forward welcoming... More 

Kuala Lumpur, Malaysia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 27, 2015

Stayed here on May after a recommendation from Firdaus at Impiana KLCC.. Nice hotel with a good and friendly staff.. The room is very old and need a new touch.. A bit dusty and smokey.. Buffet breakfast and dinner is not disappointing but has a very limited choice of dishes.. In short, great service but old product.. Need improvement to... More 

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Thank you very much for your constructive feedback on our property. We do appreciate that you have taken the time to share your recent experience at our hotel. Your kind words about the service standards are much appreciated.We hope we will have an opportunity to welcome you back in the near future. Best Regards, Chiam E-Fay More 

Malaysia
1 review
5 of 5 stars Reviewed June 30, 2015

Was in Ipoh on 11 till 12 Jun 2015. Its a business trip. First time staying at this particular hotel and to my surprise its a nice and cosy hotel. They have a promotion for Fathers Day and stayed at their club room. The room is clean and pleasant. Would definitely recommend to anyone whilst visiting Ipoh.

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

It was a pleasure reading your positive review and we are pleased that you enjoyed your stay with us. We are pleased to hear that you enjoyed the comfortable room and that our attention to details is recognized. Thank you for taking the time to share your experience and looking forward welcoming you back. Best Regards, E-Fay, Chiam More 

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