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Impiana Hotel Ipoh

18, Jalan Sultan Nazrin Shah, Ipoh 30250, Malaysia
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Impiana Hotel Ipoh
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Impiana Hotel Ipoh
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302 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
  • All months
    (302)
  • Mar-May only
    (75)
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    (89)
  • Sep-Nov only
    (66)
  • Dec-Feb only
    (72)
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Kuala Lumpur, Malaysia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here on May after a recommendation from Firdaus at Impiana KLCC.. Nice hotel with a good and friendly staff.. The room is very old and need a new touch.. A bit dusty and smokey.. Buffet breakfast and dinner is not disappointing but has a very limited choice of dishes.. In short, great service but old product.. Need improvement to... More 

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Thank you very much for your constructive feedback on our property. We do appreciate that you have taken the time to share your recent experience at our hotel. Your kind words about the service standards are much appreciated.We hope we will have an opportunity to welcome you back in the near future. Best Regards, Chiam E-Fay More 

Malaysia
1 review
5 of 5 stars Reviewed 4 weeks ago

Was in Ipoh on 11 till 12 Jun 2015. Its a business trip. First time staying at this particular hotel and to my surprise its a nice and cosy hotel. They have a promotion for Fathers Day and stayed at their club room. The room is clean and pleasant. Would definitely recommend to anyone whilst visiting Ipoh.

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

It was a pleasure reading your positive review and we are pleased that you enjoyed your stay with us. We are pleased to hear that you enjoyed the comfortable room and that our attention to details is recognized. Thank you for taking the time to share your experience and looking forward welcoming you back. Best Regards, E-Fay, Chiam More 

Singapore, Singapore
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed June 25, 2015

The people in the hotel are wonderful. We had really good service from the front desk and porter service. It was heartwarming to hear of the pride they have with the many years they've serve the hotel. The hotel is several decades old and some of it shows. It still holds itself with dignity that comes with being one of... More 

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Thank you for your compliments about the efficient check and warm welcome you received, we really appreciate when guests notice our dedication. We pride ourselves on our great location and our passionate and dedicated team, as you can see from our previous Tripadvisor reviews, our visitors are delighted with the wonderful atmosphere and appreciate our attention to detail as well... More 

Tawau
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 22, 2015

The hotel is at the edge of broken apart, not mentioned the swimming pool is closed totally now and gym is not so working and even bed room their towel is so smelly not sure what is that, room light are broken is the worst. Never should stay in this type of poorly managed hotel. Plus the price is not... More 

Was this review helpful? Yes
E-Fay C, Front Office Manager at Impiana Hotel Ipoh, responded to this review

Thank you very much for your constructive feedback on our property. We noticed that you were not entirely satisfied with the service you received and while this is of course regrettable, we appreciate you bringing it to our attention in order to further improve on this. We have personally spoken to the Housekeeping and Maintenance Managers about each of the... More 

Travelers are raving about these Ipoh hotels

Richmond Hill, Canada
1 review
2 of 5 stars Reviewed June 21, 2015

I needed to stay in Ipoh for one night on business and was happy to had found a '4 star' hotel on Expedia near where I wanted to be at a very low price. It may had been a nice place at one time but it is badly run down and dirty, especially the carpet all throughout the hotel. The... More 

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Thank you for posting a review and taking the time to share your experiences at the Impiana Hotel Ipoh. We are grateful for your feedback and have taken your constructive comments very much at facevalue. It would be much appreciated if you could contact us directly at fay.chiam@impiana.com. We would be delighted to discuss this matter with you in further... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 18, 2015

I was once stayed in this hotel 30 years ago which was called Casuarina Hotel. It was the largest hotel built during that time. However, even though the building is old in some way, it's still considered clean & tidy. The staff has been helpful & friendly too! Location is good not far from the city centre!

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

We do appreciate that you have taken the time to write a review about your recent experience at our hotel. Thank you very much indeed for the positive comments on our property and in particular your kind words about our employees. We hope we will have an opportunity to welcome you back. Best regards, E-Fay, Chiam More 

1 review
5 of 5 stars Reviewed June 15, 2015

Im come early in impiana hotel for checkin.i know the checkin time is 2 oclock.im just ask ur staff MR.FIRDAUS can i check in.he said if the room ready he will give.but the room still not ready.then he give me ideas to try the best food in IPOH,NASI WANGGEY.or the best word from him is NASI GANJA.he make me laugh.im... More 

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

It was a pleasure reading your positive review and we are pleased that you enjoyed your stay with us. Your positive comments will definitely encourage all to give our best and to strive for excellence in providing the finest to our guests. We thank you for taking the time to provide the hotel feedback. We are glad to note that... More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed June 15, 2015

The Impiana was once the place to stay in ipoh. It retains a lot of its charms and the staff are as attentive and helpful as ever. I encountered some issues during a week long stay there which were handled promptly . While the building may be a bit dated in places the charm and charisma still remain. My son... More 

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

We do appreciate that you have taken the time to write a review about your recent experience at our hotel. Thank you very much indeed for the positive comments on our property and in particular your kind words about our employees. We hope we will have an opportunity to welcome you back soon. Best Regards, E-Fay, Chiam More 

George Town, Malaysia
1 review
2 of 5 stars Reviewed June 14, 2015

Stayed for a night in the dlx twin through online booking. Special request made upon booking was neglected. The entrance light in the room was fused and wasn't fixed even after being highlighted several times to the front desk. Having late check out till 6pm . Informed Front Desk to tidy up the room and drop the room key. But... More 

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Thank you for posting a review and taking the time to share your experience. Naturally, we are very disappointed to learn that your stay did not meet your expectations and you were let down on this occasion. We would like to assure you that we are currently dealing with this situation and we are taking it very seriously. If you... More 

Kuala Lumpur, Malaysia
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 13, 2015

Stayed couple of night from 9-11 June 2015. Room had too many defects, whereby both our rooms were had to be changed due to faulty door locks, though the new rooms had no hot water shower. Breakfast was very poor, either too salty or tasteless.. However concierge staff was very good, approachable and created good impression.

Was this review helpful? Yes
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Thank you very much for your constructive feedback on our property. We noticed that you were not entirely satisfied with the facilities and while this is of course regrettable, we appreciate you bringing it to our attention in order to further improve on this. Thank you for taking the time to share your experience and found our staff friendly and... More 

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