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Impiana Hotel Ipoh

18, Jalan Sultan Nazrin Shah, Ipoh 30250, Malaysia
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Impiana Hotel Ipoh
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Impiana Hotel Ipoh
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266 reviews from our community

Traveler rating
    77
    59
    75
    29
    26
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72
44
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79
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jakarta, Indonesia
Top Contributor
163 reviews 163 reviews
57 hotel reviews
139 helpful votes 139 helpful votes
2 of 5 stars Reviewed 1 week ago

On recommendation we decided to move from another hotel in Ipoh to this one. We stayed two nights and went back to the first place we had been in. That should be enough. The lobby of the hotel looks lovely and they have gone to great effort to get that renovated and looking good, but unfortunately the lobby was the... More 

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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed during the festive period. Hotel was full and busy but overall was managed well. Lion and dragon dance at lobby was very entertaining. So was the 108 feet fire crackers and giant yee sang tossing. Impiana never failed to put up a grand show and so many happy faces seen. Will be back again and again

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Kuala Lumpur, Malaysia
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 10, 2015

We stayed only one night - the doorman/bellboys, front desk & lounge staff are friendly & helpful enough, so that's good. Our room on the 7th floor was pretty big & clean, but we detected a slight stench of cigarette smoke even though it was supposed to be a non-smoking floor. The door to the room had to be pushed... More 

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Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 4, 2015

One night stay only, but satisfied with the overall services. The room is very spacious (my deluxe king room had been upgraded to premier deluxe for free). Iron and ironing board are provided in the room. Location of the hotel is still in Ipoh City, but not in the middle of the crowded city where the traffic jam is everywhere.... More 

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London, United Kingdom
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed February 2, 2015

This was once one of the premier hotels in Ipoh...however, I think that the many newer hotels have eclipsed this hotel now! The hotel has been refurbished and the lobby is birght. The doormen are welcoming and at first glance, it looked promising. The receptionist that checked me in had poor command of English. She didn't ask if I wanted... More 

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KL
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed February 1, 2015

Average price range hotel in ipoh. Design and facilities a bit old and renovation is needed. Staff at front desk quite friendly but unable to give the king sized bed that i requested although is sunday i checked in and quoted full by the staff.

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Shah Alam, Malaysia
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 19, 2015

Bad things: - Huge improvement needed for online booking. Reserved directly via hotel website but the staff took quite some time to verify the reservation details. (apparently she's the only person available at reception. should have more people at the front desk during check-in @2pm) - Delayed check-in at 4pm due to room not available (booked for king size room... More 

Was this review helpful? Yes 3
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Dear ZMustafa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Johor Bahru, Malaysia
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 29, 2014

We stayed here 1 nights in a Premier room. The rate is considering cheap for 4 star kinda hotel. The location is quite strategic and accessible to Ipoh town. It was very good and relaxing and the Bistro was the highlight of the hotel. The rooms are big and functional and line staff very good. The pool is under renovation... More 

Was this review helpful? Yes 1
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Dear Faisalhamdi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Chiam E-Fay Marcom Manager More 

Shah Alam, Malaysia
1 review
5 of 5 stars Reviewed December 25, 2014

We had a pleasant stay at Impiana for 2 nights during our family trip recently. Staff were friendly and helpful. We booked 3 rooms from hotel website and Front Office staff provide us with a connecting room next to each other. We are very pleased with their service. Room were clean and cosy. The hotel with great location just 5-10... More 

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E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Dear Aru94, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

1 review
4 of 5 stars Reviewed December 24, 2014

Me and my family were there on a family function. It was a good experience, the hotel staffs were friendly and accommodating. The location is very strategic and convenient,good facilities too. I had a good and comfortable stay. However the food was not up to my expectation but I'm sure they will improve as I was told by their Manager.

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E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review

Dear eswaran d, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Chiam E-Fay Marcom Manager More 

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