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All 47 Ipoh hotels

Hotel Excelsior Ipoh

3.5 of 5 Hotel   |   43 Jalan Sultan Abdul Jalil, Ipoh 30300 , Malaysia
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Hotel Excelsior Ipoh
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Ranked #32 of 47 Hotels in Ipoh
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75 reviews from our community

Traveler rating
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    15
    26
    17
    14
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28
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Melbourne, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

Recently, my husband and I and two relatives stayed at the hotel. The front office staff were very friendly and efficient. The rejuvenated hotel is very clean and up-to-date in modern facilities. The range of food for breakfast was a bonus - catering to western and local tastes. Due to an emergency, we requested an extension to our checkout by... More 

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Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Do not confuse the Excelsior with wholesale renovations and new management with the former Excelsior which existed on this site. Everything is now clean and modern and well maintained. The staff members go out of their way to be welcoming and helpful. The hotel is well located in its proximity to good quality local restaurants, to shopping and to countless... More 

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Top Contributor
51 reviews 51 reviews
45 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Excelsior: the first international hotel in Ipoh. I was 16 when I first stayed here and I am almost 50 now! Being in an old part of town, I felt a bit apprehensive booking a room here but it was the closest hotel to my meeting venue. When we arrived, there weren't that many parking spaces as there was a... More 

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Penang Island, Malaysia
Top Contributor
68 reviews 68 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I must say that the location of the hotel is just a 3minutes walk to the famous dim sum shops.Great location! Also the concierge was really helpful in pointing out the places that I wanted to go to...I manage to save on cab fares! Front desk staff was also helpful & prompt in providing assistance. I stayed in a triple... More 

Was this review helpful? Yes 2
Paris, France
Top Contributor
55 reviews 55 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed December 13, 2014

I have booked this hotel based on the fact that there has been a refurbishment. But actually, they did not change their poor management. The second day (today) we did not have internet in the room. We went to complain to the reception. But they did not care. They did not offer us any compensation what so ever. But they... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
2 reviews
4 of 5 stars Reviewed December 4, 2014

Having a night at Ipoh last weekend 29/11/14.Omg, the majority of hotels is fully reserved. My friend told me to try for Hotel Excelsior as brand new with the renovation. The first impression hotel lobby really upgraded to nice and bright foyer. Totally different compare 10 years ago attend my friend's wedding. When I am asking for the room rate,... More 

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hotelexcelsioripoh, Front Office Executive at Hotel Excelsior Ipoh, responded to this review

Dear Piggypink1, Thank you for taking time to share your recent stay experience in Tripadvisor. We are glad that you have a pleasant stay with us and that you like the room design. We strive to achieve the best of services for all our valued guests. We hope to have the pleasure of welcoming you back to our hotel in... More 

Kuala Lumpur, Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

Dear Travelers, I had quite a pleasant experience when I travelled to Ipoh for business. It was Friday and I did not made any travel arrangement beforehand. My friend recommended Excelsior Hotel as it was a central location, however since I have not stayed at this hotel before, I looked up your website and find a lot of negative remarks... More 

Was this review helpful? Yes 2
hotelexcelsioripoh, Front Office Executive at Hotel Excelsior Ipoh, responded to this review

Dear ChrisChris75, Thank you for sharing with us your valuable feedback on your recent stay with us. We have taken note of your feedback and pleased to read such a remarkable comments from you. We are sure that other Tripadvisor users will benefit from you feedback. We take pride on ourselves and together with our dedicated team to ensure the... More 

2 reviews
2 of 5 stars Reviewed November 23, 2014 via mobile

Well, we were being charged Rm 218 per night mainly because of its good location to get nice food nearby. The hotel breakfast is such an extreme disappointment! At 9am we went down for breakfast, majority food trays were empty & there is no refill! I can't even have a cup of coffee because there is no even fresh milk... More 

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hotelexcelsioripoh, Front Office Executive at Hotel Excelsior Ipoh, responded to this review

Dear moneylover2008, Thank you for choosing Hotel Excelsior Ipoh and taking your time to convey your valuable feedback with us. We would like to apologise for the little shortfall that caused your inconveniences during your stay. We had seriously look into this matter and resolve immediately for all our valued guests. First of all, we would like to apologise for... More 

Kuala Lumpur, Malaysia
2 reviews
3 of 5 stars Reviewed October 20, 2014

Something new for this hotel. Location is Good as in town area. No signage for hotel rooms. Room materials may not up to standard need more improvement. Staff are friendly but need more training. Be back in December.

Was this review helpful? Yes
hotelexcelsioripoh, Front Office Executive at Hotel Excelsior Ipoh, responded to this review

Dear thecupid, Thank you for choosing Hotel Excelsior Ipoh and taking your time to convey your valuable feedback with us. We would like to apologise for the little shortfall with the signage that might had cause your inconvenient . We had seriously look into this matter and resolve immediately for all our valued guests. We truly appreciate your recognition towards... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 17, 2014

Yesterday. . 17/10/2014. . I have check in this hotel. I found out, this hotel is under new management. And they have refurbished the hotel to the new modern hotel. The hotel interior looks good, but I found out they have budget material( high class with low budget). Since the hotel was reopen 2 days back, the room looks nice... More 

Was this review helpful? Yes 1
hotelexcelsioripoh, Front Office Executive at Hotel Excelsior Ipoh, responded to this review

Dear Aidil D, Thank you for sharing with us your valuable feedback on your recent stay with us.. We have taken note of your feedback and we will seriously look into the matter and take corrective steps to make things in order, better perspective and stay experience for all our valued guests. We have raised your problems with regards to... More 

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Additional Information about Hotel Excelsior Ipoh

Address: 43 Jalan Sultan Abdul Jalil, Ipoh 30300 , Malaysia
Location: Malaysia > Perak > Kinta District > Ipoh
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Excelsior Ipoh 3.5*
Number of rooms: 198
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