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All 39 Kuantan hotels

Vistana Hotel Kuantan

3.5 of 5 Hotel   |   Jalan Telok Sisek, Kuantan 25000, Malaysia
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77%
Ranked #5 of 39 hotels in Kuantan
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
attw Klang, Selangor
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94 people have reviewed this hotel

Traveler rating
    14
    57
    20
    1
    2
See reviews for
21
15
5
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Klang, Selangor
Contributor
13 reviews 13 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The last time I was at this hotel was probably 3 or 4 years ago. Back then, there were very limited choices of business class hotels in Kuantan so Vistana was the automatic choice. It looked and felt pretty dated back then, though it was comfortable. Returning for a visit in Kuantan this week, my colleague booked this hotel again... More

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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2014 via mobile

Visited vistana Kuantan again on 7th of march.was actually reluctant to stay there considering the old ' vistana' and option of new zenith hotel. Boy was I so wrong...YTL had renovated their hotel and I was so pleasantly surprised at the new makeover. The lobby are now modern and tastefully done..but more important are the rooms ...rooms are just compact... More

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Kuala Lumpur, Malaysia
Contributor
16 reviews 16 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 27, 2014

Stayed for almost a week, room is good and clean. Vistana always maintai the executive room settings and I like it very much. The breakfast area ventilation need to be improve as you would feel stuffy after a while there. Overall this hotel is okay and I would recommend those visiting Kuantan to stay here.

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Bangalore
Contributor
16 reviews 16 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 8, 2014

After the renovation rooms, lobby, restaurant and barista has given the hotel a new look. The meeting rooms are very well equipped with projector and just need to plug and play. Breakfast has to good choice to select from but I do miss the egg section, might add a value to the same. Overall good place to stay if you... More

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Kuala Lumpur, Malaysia
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed December 3, 2013

We had a pleasant stay here in August and so we made reservations here again. The place is undergoing renovations and they didn't mention it. A notice in the room (after check-in) warned of 'some slight noise' but the drilling and banging was unbearable. The manager was also "too busy" to entertain complaints.

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Sharon A, General Manager at Vistana Hotel Kuantan, responded to this review

Thank you for your loyal and continuous support of Vistana Kuantan. We sincerely apologize for the inconvenience caused during your stayed in Vistana Hotel. We appreciate your understanding as we continue to strive to create a better total customer experience through our renovation process and continuous improvement. Of course, if there is anything I can be assists in future, please... More

Phoenix, Arizona
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 26, 2013

This was a surprisingly nice place to stay for a couple of nights for a business meeting. The beds were very comfortable with nice crisp white sheets. We had one of the meeting rooms reserved and it was also very nice and well-equipped with endless coffee and tea. Rooms are equipped with tea, Nescafe, and such. The TV had some... More

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Sharon A, General Manager at Vistana Hotel Kuantan, responded to this review

Thank you for your feedback. I am delighted to note that you enjoyed your stay and that the service you received was second to none. I am pleased to inform that the WIFI is complimentary now. We certainly look forward to welcoming you back to Vistana Kuantan in the near future. Wishing you have a great weekends ! More

Kuala Lumpur
1 review
1 of 5 stars Reviewed November 14, 2013

Recently stayed at the hotel from 2nd - 4th November. Hotel double charged me for the stay (70% for deposit and the full amount once again upon checking out). Send an email out with my credit card statement but no response from them. The receptionist promised that someone (manager or accounts dept) will call me to follow up but never... More

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Sharon A, General Manager at Vistana Hotel Kuantan, responded to this review

Dear Mr Narain, thank you for your replied and rest assure you we have done the necessary correction on the billing. Once again thank you for your support and looking forward to welcoming you back again to Vistana Hotel. More

Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 29, 2013

The team at the lobby, super warm and efficient. They always remember me by name and gave me a great first impression. Besides, the room is superb comfortable and clean, I felt the room attendants have a lot of pride in doing their job, which is magnificient. By the way, the breakfast there is great, loved the team and foods.... More

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Leeds, United Kingdom
Top Contributor
77 reviews 77 reviews
30 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 21, 2013

Rooms are improved, but renovation is still in progress. The corridor smells like new paint and car park is blocked to store renovation materials. Breakfast and reception service is acceptable. Would wait for the renovation to complete

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Sharon A, General Manager at Vistana Hotel Kuantan, responded to this review

Thank you for your feedback following your stay at Vistana Hotel Kuantan. I am delighted to note the details of your stay and how our newly renovated hotel made a positive impression on you. We certainly look forward to welcoming you back to Vistana Kuantan in the very near future. Our renovation will be completed soon and our grand official... More

Malaysia
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 28, 2013 via mobile

As we stepped foot into the reception area, I was a bit apprehensive about the hotel because it looked quite dated and small. The swimming pool is quite small, to illustrate my son could swim from one end of the pool to the other with one breath. Then when we got into the lift the smell of paint thinner was... More

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Additional Information about Vistana Hotel Kuantan

Address: Jalan Telok Sisek, Kuantan 25000, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #5 of 39 hotels in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Vistana Hotel Kuantan 3.5*
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