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All 41 Kuantan hotels

Vistana Hotel Kuantan

3.5 of 5 Hotel   |   Jalan Telok Sisek, Kuantan 25000, Malaysia
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Vistana Hotel Kuantan
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Ranked #3 of 41 Hotels in Kuantan
A recent review
5 of 5 stars Reviewed December 19, 2014
Lilian L Ampang, Malaysia
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36 reviews from our community

Traveler rating
    10
    19
    5
    1
    1
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10
3
3
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ampang, Malaysia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 19, 2014

To me, Vistana Kuantan, is a very nice hotel. Has a classy interior with good customer service. The room is just wonderful and the price is rather reasonable too...not too expensive. The only thing that the room does lack is a light at the dressing table, which may be a bit inconvenient for the ladies to put on their make... More 

Was this review helpful? Yes 2
Sharon A, Manager at Vistana Hotel Kuantan, responded to this review

Thank you for staying with us and for taking the time to review your experience. My team and I are happy to read that we have met your overall expectations. We look forward to welcoming you back in the very near future. More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 16, 2014

Recently refurbished, Vistana hotel boasts modern fixings and a fresh facade. Room is decently sized, but extremely comfortable. Soft bed, large screen TV, even decent WiFi. Close enough to Kuantan's places of interest and eating joints. Highly recommended.

Was this review helpful? Yes 1
Sharon A, Manager at Vistana Hotel Kuantan, responded to this review

Thank you for staying with us and for taking the time to provide us with feedback. We are delighted to read about your pleasant experience with us and that our newly refurbished room had exceeded your expectation. We always appreciate your support and look forward to the future opportunity to be of service. More 

Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed December 14, 2014 via mobile

We stayed 2 nights from 11th to 13th Dec. Checking in was a breeze and the staff was friendly. No assistance with the luggage though. Room was the best part of the hotel. Simple deco gives the room a classy look. Bathroom amenities were good and all functioning well. Requests for extra towels were attended to very promptly.I loved the... More 

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Sharon A, Manager at Vistana Hotel Kuantan, responded to this review

Thank you for taking the time to share a feedback following your recent stay in our hotel. Whilst we are delighted to hear that you enjoyed the room facilities, we regret that our breakfast did not meet your expectation. As part of our internal control system, we do require that all guests sign their breakfast bills before get seated. We... More 

Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 10, 2014

Vistana Kuantan is on the top of my list when ever I come to Kuantan either on business or holiday. The bed is so comfortable, the pillow is so comfortable and I always have good night sleep in this hotel. I recommended this hotel to my colleague in our last business trip to Kuantan and he agreed too that this... More 

Was this review helpful? Yes
Sharon A, Manager at Vistana Hotel Kuantan, responded to this review

Thank you for taking the time to write a review which is such an encouraging one on your recent stay with us. It heartens us to note that you had a wonderful experience; and that our services and facilities exceeded your expectation. All of us look forward to the pleasure of welcoming you back to yet another delightful stay with... More 

Malaysia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 10, 2014

We stayed for 2 nights in December 2014 and overall it was a pleasant stay. Location: Location is within the city and easy access to nearby Teluk Cempedak and the city malls itself. Room: we stayed in a deluxe room on the floor facing the street. room was a good size for a family of three such as us. Unfortunately... More 

Was this review helpful? Yes 1
Sharon A, Manager at Vistana Hotel Kuantan, responded to this review

Thank you for staying with us and for taking the time to provide us with feedback. We are delighted to read about your pleasant experience with us and that our newly refurbished room had exceeded your expectation. Please accept my heartfelt apologies for the inconvenience caused on the internet connection. Rest assured, remedial action will be taken to improve our... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 7, 2014

We spent just a night at Vistana in Sept 2014 and the standard is the same as the rest of the Vistanan Hotel that I used to stay with in the past. The room is quite spacious can even squeezed up to 4 adults and 2 kids on the day we stayed. The bed and the pillows are soft and... More 

Was this review helpful? Yes
Sharon A, Manager at Vistana Hotel Kuantan, responded to this review

Thank you for taking the time to write a review which is such an encouraging one on your recent stay with us. It heartens us to note that you had a wonderful experience; and that our services and facilities exceeded your expectation. With regards to your concern about the room rate, I am more than happy to discuss further with... More 

Singapore, Singapore
Contributor
20 reviews 20 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 1, 2014

Well, I have read review saying that the bathroom is small and how there is no bath tub and shower area very small. They are true. The Executive room itself is smaller than other hotel rooms that I have stayed in before. But then again, others command a higher price. Having said that, the main purpose of the stay is... More 

Was this review helpful? Yes
Sharon A, Manager at Vistana Hotel Kuantan, responded to this review

Thank you for staying with us and for taking the time to review your experience. My team and I are happy to read that we have met your overall expectations. We look forward to welcoming you back in the very near future. More 

Shah Alam, Malaysia
Top Contributor
158 reviews 158 reviews
87 hotel reviews
180 helpful votes 180 helpful votes
5 of 5 stars Reviewed November 10, 2014

Arrived to the lobby Hotel with welcoming smile on their faces. The checked was done smoothly. Simple check in. The room was very comfortable & the temperature was just nice in the room. Room was petite & bathroom was modern. Bedding is simple but cosy. Nicely done. I had a good night sleep & comfortable stay. In overall the room... More 

Was this review helpful? Yes
Sharon A, Manager at Vistana Hotel Kuantan, responded to this review

Thank you for staying with us and for taking the time to provide us with feedback. We are delighted to read about your pleasant experience with us and that our newly refurbished room had exceeded your expectation. We are sorry to note that our breakfast does not meet your expectation, rest assured, remedial action will be taken to improve our... More 

Petaling Jaya, Malaysia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 6, 2014

Vistana Hotel in Kuantan has been recently refurbished (as of the date of my review) and is one of the hotels in the YTL chain. The hotel is slightly on the edge of Kuantan town, but most places of interest are within nearby driving distance. The staff are extremely helpful and courteous to the extent that some of them were... More 

Was this review helpful? Yes
Sharon A, Manager at Vistana Hotel Kuantan, responded to this review

Thank you for taking the time to write a review which is such an encouraging one on your recent stay with us. It heartens us to note that you had a wonderful experience; and that our services and facilities exceeded your expectation. I am pleased to inform that we are happy to make a separate arrangement for the soap amenities... More 

Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 31, 2014

Frequent business traveler in East Coast and when in Kuantan our choice of hotel is Vistana and no other. We have tried several others and Vistana is the BEST in service, cleanliness and customer service. I wouldn't go as far to call it "customer service" as we have established good friendship right from lobby, concierge, coffee house etc. It is... More 

Was this review helpful? Yes
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Additional Information about Vistana Hotel Kuantan

Address: Jalan Telok Sisek, Kuantan 25000, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Vistana Hotel Kuantan 3.5*
Number of rooms: 215
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Hotel Style:
#4 Best Value Hotel in Kuantan

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