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Grand Continental Kuantan

Jalan Gambut, Kuantan 25000, Malaysia
Hotel amenities
Grand Continental Kuantan
Best prices for: 1 room 1 guest
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Ranked #23 of 44 Hotels in Kuantan
A recent review
4 of 5 stars reviewed 2 weeks ago
Jean_marc69777 Kuala Lumpur, Malaysia
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69 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
2 of 5 stars Reviewed 2 days ago NEW

Stayed 4 nights. We got bitten by bed mites. For the price we paid for 3-star hotel, I don't really mind poor room service, but it has to be at least hygienic and clean. Missing bath mat and didn't vacuum the carpet. Cold buffet breakfast, didn't even bother to warm them up.

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Shah Alam, Malaysia
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5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

deluxe twin which located at 8th floor, room the room was smelly and carpet wet in front the bath room and also carpet near with the bed. then they replace with premium twin room less choices for breakfast example the omelette had finish and by time shown 9.30.

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HGCKTN, General Manager at Grand Continental Kuantan, responded to this review

Dear Valued Guest, Warmest greetings from Hotel Grand Continental Kuantan.... We thank you for staying with us recently. Please do allow me firstly to apologize for what appears to have unpleasant experience during your stay and please be assured that we have already taken all constructive comments into our consideration to improve further to serve guest better in future especially... More 

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Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 2 weeks ago

Checked in at nearly 3pm. The building looks decent. The bellman was helpful. We were given a family room which is spacious. The overal design of the room was a little bit outdated but for me, it didn't bother me that much as it was clean & comfortable. The TV channel was moderate. Breakfast spread was adequate, just simple but... More 

Was this review helpful? Yes
HGCKTN, General Manager at Grand Continental Kuantan, responded to this review

Dear Valued Guest, Warmest greetings from Hotel Grand Continental Kuantan.... We thank you for staying with us recently. Please do allow me firstly to apologize for what appears to have unpleasant experience during your stay and please be assured that we have already taken all constructive comments into our consideration to improve further to serve guest better in future. Your... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I was here for a night with my family. We were walk-in customers (had to book 2 rooms) as the hotels in the vicinity were fully booked due to the Malaysian school holidays. The staff that greeted us was a friendly and polite local. Even the hotel security was plesant. Looking at the number of recent framed awards, we figured... More 

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HGCKTN, General Manager at Grand Continental Kuantan, responded to this review

Dear Sir/Madam, Thank you for your review of our hotel, we will certainly valued and look into those shortcoming areas for improvement.. We are strive hard to improve to make guest stay as comfort as possible, please rest assured that feedback from guest for us to goes extra mine is very much appreciated... Should future stay need assistance, kindly contact:... More 

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2015

we stayed at Hotel Grand Continental for 1 night, the hotel location is good which near to the shopping centre and food court. Staff is polite & friendly. hope to make it a regular stay whenever i'm in Kuantan. Also the price are affordable.

Was this review helpful? Yes 1
HGCKTN, General Manager at Grand Continental Kuantan, responded to this review

Dear Valued Guest, Warmest greetings from Hotel Grand Continental Kuantan.... We are appreciated your comments for us strive harder to improve further and render better services for all guests, please rest assured that all comments given will certainly look into and motivate hotel team for overall improvement... Any further assistance require for your future visit, I can be contacted at... More 

Malaysia
Top Contributor
344 reviews 344 reviews
108 hotel reviews
224 helpful votes 224 helpful votes
3 of 5 stars Reviewed March 3, 2015

Spent a night in Grand Continental and although it is an aged hotel, overall appearance is still somewhat acceptable. It seems that there has been little to no effort in changing anything since it opens its doors decades ago. Having said that, certain parts of the hotel does seem to hold its 70s/80s charm. In term of location, it is... More 

Was this review helpful? Yes 1
HGCKTN, General Manager at Grand Continental Kuantan, responded to this review

Dear Valued Guest, Warmest greetings from Hotel Grand Continental Kuantan.... We thank you for staying with us recently. Please do allow me firstly to apologize for what appears to have unpleasant experience during your stay and please be assured that we have already taken all constructive comments into our consideration to improve further to serve guest better in future. Your... More 

Penang, Malaysia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 2, 2015

We decided to try this Hotel but we will never stay here again. My friend checked in as he booked the room. Service and food is horrible. Ordered room service and food was cold when arrived. The quality of service is bad and when called to complaint, the staff are very ignorant and behave uncaring. The room toilets are old... More 

Was this review helpful? Yes 2
HGCKTN, General Manager at Grand Continental Kuantan, responded to this review

Dear Guest, Thank you for staying with us and appreciate your comments. Your valuable comments will assist us to improve our services. We will look into the issues seriously to prevent it from reoccurring and its certainly is disappointing that you have not enjoyed your stay. We do hope that you would return on your next trip to evaluate us... More 

Kuala Lumpur, Malaysia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 23, 2015

We checked in o this Hotel on the 15th January 2015 to as this is one of the few hotels shortlisted by our company to hold their monthly trainings for this year. We did not make any reservation and just walked in to evaluate the Product & Service. We had no help from the bell service when we arrived and... More 

Was this review helpful? Yes 3
HGCKTN, General Manager at Grand Continental Kuantan, responded to this review

Dear Guest, Thank you for staying with us and appreciate your comments. Your value comments will assist us to improve our services. We will look into this matter seriously to prevent it from reoccurring, its certainly is disappointing that you have not enjoyed your stay. We hope that you would return on your next trip to evaluate us once again.... More 

Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 12, 2015

I arrived at the hotel and went up to the counter at the front entrance to get assistance to park my car as I always use the jockey service when I check into other hotels but to my dismay, I was told to park my own car as they do not provide such services. Then why have a jockey counter... More 

Was this review helpful? Yes 2
HGCKTN, General Manager at Grand Continental Kuantan, responded to this review

Dear Guest, Thank you for staying with us and appreciate your comments. This will assist u to improve our services. We hope to have you to stay with us again and we will make all the efforts to improve for the better. Thank you and warm regards, From Management More 

Kluang, Malaysia
Contributor
17 reviews 17 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 10, 2014

Stayed one night with my husband, three kids, my sister and parent-in-law at 2 bedrooms apartment. first before arrived i'm so scared that this hotel can not satisfy my family because i'm the one decided to booked this hotel. i choose this hotel because they had apartment with a good price, swimming pool and also complimentary breakfast for 5 person... More 

Was this review helpful? Yes
HGCKTN, General Manager at Grand Continental Kuantan, responded to this review

Dear Madam, Greeting from Hotel Grand Continental Kuantan ! It was our pleasure serving you during your last trip to Kuantan and you had an comfortable stay in our apartment unit. We always believe in providing the best service to all our guest. We hope to serve you again for your next return to Kuantan and to experience our upgraded... More 

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