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All 41 Kuantan hotels

Grand Continental Kuantan

3.5 of 5 Hotel   |   Jalan Gambut, Kuantan 25000, Malaysia
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Grand Continental Kuantan
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Ranked #17 of 41 Hotels in Kuantan
A recent review
3 of 5 stars reviewed 3 days ago
D_Jekyll Malaysia
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64 reviews from our community

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    18
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    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Malaysia
Top Contributor
98 reviews 98 reviews
93 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Spent a night in Grand Continental and although it is an aged hotel, overall appearance is still somewhat acceptable. It seems that there has been little to no effort in changing anything since it opens its doors decades ago. Having said that, certain parts of the hotel does seem to hold its 70s/80s charm. In term of location, it is... More 

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Penang, Malaysia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We decided to try this Hotel but we will never stay here again. My friend checked in as he booked the room. Service and food is horrible. Ordered room service and food was cold when arrived. The quality of service is bad and when called to complaint, the staff are very ignorant and behave uncaring. The room toilets are old... More 

Was this review helpful? Yes 1
HGCKTN, General Manager at Grand Continental Kuantan, responded to this review

Dear Guest, Thank you for staying with us and appreciate your comments. Your valuable comments will assist us to improve our services. We will look into the issues seriously to prevent it from reoccurring and its certainly is disappointing that you have not enjoyed your stay. We do hope that you would return on your next trip to evaluate us... More 

Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 23, 2015

We checked in o this Hotel on the 15th January 2015 to as this is one of the few hotels shortlisted by our company to hold their monthly trainings for this year. We did not make any reservation and just walked in to evaluate the Product & Service. We had no help from the bell service when we arrived and... More 

Was this review helpful? Yes 2
HGCKTN, General Manager at Grand Continental Kuantan, responded to this review

Dear Guest, Thank you for staying with us and appreciate your comments. Your value comments will assist us to improve our services. We will look into this matter seriously to prevent it from reoccurring, its certainly is disappointing that you have not enjoyed your stay. We hope that you would return on your next trip to evaluate us once again.... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 12, 2015

I arrived at the hotel and went up to the counter at the front entrance to get assistance to park my car as I always use the jockey service when I check into other hotels but to my dismay, I was told to park my own car as they do not provide such services. Then why have a jockey counter... More 

Was this review helpful? Yes 1
HGCKTN, General Manager at Grand Continental Kuantan, responded to this review

Dear Guest, Thank you for staying with us and appreciate your comments. This will assist u to improve our services. We hope to have you to stay with us again and we will make all the efforts to improve for the better. Thank you and warm regards, From Management More 

Kluang, Malaysia
Contributor
16 reviews 16 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 10, 2014

Stayed one night with my husband, three kids, my sister and parent-in-law at 2 bedrooms apartment. first before arrived i'm so scared that this hotel can not satisfy my family because i'm the one decided to booked this hotel. i choose this hotel because they had apartment with a good price, swimming pool and also complimentary breakfast for 5 person... More 

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HGCKTN, General Manager at Grand Continental Kuantan, responded to this review

Dear Madam, Greeting from Hotel Grand Continental Kuantan ! It was our pleasure serving you during your last trip to Kuantan and you had an comfortable stay in our apartment unit. We always believe in providing the best service to all our guest. We hope to serve you again for your next return to Kuantan and to experience our upgraded... More 

Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed November 2, 2014

I took my family for a weekend getaway where my kids wanted to go to Kuantan as they had never been there. We drove up there and we also did not make any hotel reservations. We arrived Kuantan late Friday night and we had some nice chinese food in the city. Food was excellent and cheap. You can never such... More 

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HGCKTN, Manager at Grand Continental Kuantan, responded to this review

Dear Sir, It was a pleasure to have you choose Hotel Grand Continental Kuantan during your weekend stay in Kuantan. We always believe in serving our guest with the best services and product which will always be remembered by our guest. We are also happy to know that you and your family had a hearty breakfast from the buffet spread... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 4, 2014

Pay too much money for dirty , unfix toilet .. I expect something good quality and clean hotel but its so bad ...receptionist are so blur not so friendly and look very tired face. Cant expect for tomorrow breakfast..and the hotel look so rundown

Was this review helpful? Yes 2
HGCKTN, Manager at Grand Continental Kuantan, responded to this review

Dear Sir/Madam, We thank you for choosing Hotel Grand Continental as your choice of stay during your recent trip to Kuantan. We appreciate all your comments that we have taken very seriously so that we will be able to improve in the Product and Service. We are indeed seriously conducting our room maintenance programs that will ensure that the room... More 

Penang, Malaysia
1 review
5 of 5 stars Reviewed September 3, 2014

I would like to say that the convincing power from the Reception staff was great and I am happy to accept the offer. The friendly staff who introduced this room to us made all the efforts for us to change our minds and try the Premier Room. To our delight , the rooms are great and clean with all the... More 

Was this review helpful? Yes
HGCKTN, Manager at Grand Continental Kuantan, responded to this review

Dear Sir/Madam, Greeting from Hotel Grand Continental Kuantan ! It was indeed a pleasure serving you during your last trip to Kuantan you had an enjoyable stay in our Premier rooms. We always believe in providing the best quality rooms and service to all guests. We are also pleased that you enjoyed our breakfast variety and am sure that the... More 

Kuala Lumpur, Malaysia
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 1, 2014

We have just spent one night there. The Hotel is really located in the City Center, between two malls and just next to the medical Center. It is a bit aged outside and inside as well. But rooms were well equipped and clean. The bathroom are ok, except one towel which seemed to be used already... The breakfast was included,... More 

Was this review helpful? Yes
HGCKTN, Manager at Grand Continental Kuantan, responded to this review

Dear Sir, Thank you for choosing Hotel Grand Continental during your recent trip to Kuantan. We appreciate your comments which we have taken very seriously to ensure that the Service, Product and Food is improved. We always believe in providing the best service standards together with the room facilities altogether. We have made sure that during the peak hours of... More 

Ipoh, Malaysia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed August 20, 2014

At 1 o'clock in the morning, with heavy rain pouring, we were welcomed by an excellent crew, with sincere smiles. But in such condition, the smiling employee can only offer a big umbrella. The management can only provide a very small shade for their lobby entrance, only half of our mpv was shaded. Checking in was rather smooth, with smiling... More 

Was this review helpful? Yes 2
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Additional Information about Grand Continental Kuantan

Address: Jalan Gambut, Kuantan 25000, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Continental Kuantan 3.5*
Number of rooms: 200
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Also Known As:
Grand Continental Kuantan Hotel Kuantan
Grand Continental Hotel Kuantan

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