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All 39 Kuantan hotels

Swiss-Garden Resort & Spa Kuantan

4.0 of 5 Hotel   |   2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
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Ranked #4 of 39 Hotels in Kuantan
A recent review
3 of 5 stars reviewed 4 weeks ago
sheronlee Malacca, Malaysia
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503 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Swiss-Garden Resort & Spa Kuantan
See the most recent reviews
Malacca, Malaysia
Top Contributor
57 reviews 57 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed in this Resort numerous times. This Resort has very nice architecture, world class design and serene ambiance. However, the service is not up to a 4 star standard. My friends and I reached this resort after 4pm. Our rooms were not ready at that hour! It is ironic as the check in time is supposed to be... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Dear Ms Sheron, We are truly apologetic that you had to wait for your room upon check in and that the room was not cleaned the next day. We have discussed this with our Housekeeping team to ensure that there is no repetition of this again. Please accept our apologies and we do hope that you would give us an... More

Kuantan District, Malaysia
1 review
4 of 5 stars Reviewed 5 weeks ago

My group (12 rooms)stayed at Swiss Garden Resort on 09 August and check out on 10 August. I would like to sincerely Thank you to Mr Raymond, Najib and Shahrul for their courtesy and professionalism to take care all my guests especially our VIP guest Datuk Haji Maidin Kadir Shah. My group stayed in room 4310,4311,4301,4302, 4315 and cant remember... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for selecting Swiss Garden Resort and Spa as your choice Hotel during your recent stay at our Hotel. We are glad that our staff, Raymond, Najib and Shahrul have been of great assistance to you and we are indeed proud to have them in our team. Once again thank you and we do look forward to meeting up... More

Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 11, 2014

This is our 2nd time we are staying in this resort. Once again, we were there with our friends. We booked a family suite in this resort. To our surprise, this time round the family suite had seemed bigger compared to our last stay (also a family suite) - our guess could be the last round we stayed in the... More

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RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for taking the time to pen your thoughts during your recent stay at the Swiss Garden Resort and Spa Kuantan. We are indeed glad that you had enjoyed your stay at the Resort especially on the services provided by our associates, and they are indeed looking forward to welcoming you back to our Resort during your next visit... More

Rena, Norway
Top Contributor
54 reviews 54 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 11, 2014

We stayed here for 3 nights. They have an excellent breakfast - the best yet in Malaysia. The rooms are clean and of good standard. All rooms have a balcony either to the pool/sea or to the parking lot. There is access to the beach which is clean and few people there. The restaurants are relatively expensive but there are... More

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for staying with us at Swiss Garden Resort and Spa Kuantan, We thank you for the positive feedback given during your stay especially on our breakfast and the facilities. Our staff are glad that you had enjoyed our hospitality and do look forward to welcoming you back to our resort during your next trip to kuantan. More

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 1, 2014

We booked the SWISS FAMILY PACKAGE for 2 nights stay in the June 2014. We had a room upgrade from Deluxe Room to Studio Room. The room comes with a mini living room, was newly renovated, everything was clean and new. My boys loved the beach, is clean, private and just in front of the hotel. The Blossom Chinese Restaurant... More

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for your positive feed back during your stay at the Swiss garden Resort and Spa Kuantan. Our team will be proud that you have enjoyed your stay at the Hotel and we look forward to welcoming you back to the Resort during your next visit to Kuantan. More

Kuala Lumpur
Top Contributor
55 reviews 55 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed July 29, 2014

Stayed with wife for 4N/5D lately.The service especially by the management staff was par excellent. On this occassion ,we did not meet the GM who was on leave. Instead we were warmly welcomed by Mr. Raymond Leaw who personally handled our booking. He took the trouble to meet us several times at the lobby and resurants (within the hotel) and... More

Was this review helpful? Yes 3
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for staying with us at Swiss Garden Resort and Spa Kuantan. We thank you for the positive feed back especially on our staff, Raymond , Ramesh and Roberto who are the key assets of our Hotel and we are glad that they have met up to your service expectations. We do look forward to welcoming you back to... More

Kuantan, Malaysia
2 reviews
3 of 5 stars Reviewed July 29, 2014

the room is clean and the service of the resort is good, the sound proofing in the room is poor, when we need to rest, we can hear the sound from outside very clearly, is annoying, the swimming pool is clean and clear, but the breakfast is poor, there are not much choice and the restaurant tables with tables are... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for staying with us and also for the feed back that you have written. We have noted your comments especially on the breakfast and seating arrangements and we will make improvements on this aspect. Once again thank you for staying with us and we do look forward to welcoming you back during your next visit to Kuantan. More

Atlanta, Georgia
1 review
4 of 5 stars Reviewed July 28, 2014

Swiss Garden was way above my expectations. I love the hotel's beach side...it is clean, private and just beautiful. The swimming pool is just as beautiful and very relaxing especially with the excellent weather. The staff are very friendly and welcoming. The Blossom restaurant was very good, complimented with very friendly staff. Will definitely return for a longer holiday with... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Resort and Spa Kuantan. Our team is delighted that you have enjoyed the beach and the pool which are our key focal points. With the addition of the rubble wall at the beach this has given added privacy to our guests. Once again thank you and on your next trip... More

Contributor
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 25, 2014

Drove from Singapore and stayed here for a extended weekend. Good: Great location, away from city and on a nice, quiet beach. Good kids and adult pool. Clean rooms and normal amenities that one needs for a relaxing holiday. Humble staff and eager to help. Nice ambiance. Many choices for Breakfast. Needs Improvement: Front desk staff requires more training. First,... More

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

We thank you staying with us at Swiss Garden Resort and Spa Kuantan, and also thank you for taking the time to give us feed back for the further improvement of the property. We have noted all your feed back and we will work together on all the points that you have highlighted. We also thank you for stating your... More

Sheffield, United Kingdom
Contributor
13 reviews 13 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 17, 2014

Wife and I stayed in a large double room with en suite bathroom for one night. Very clean and it is what you can expect. Pool is safe and towels are provided. The breakfast was good as there is a large selection of various dishes to cater for all. Enjoyed the beach and the evening walk in the sunset. There... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Resort and Spa during your recent trip to Kuantan. We are indeed pleased that you have enjoyed our services and products which are in line with our Swiss Garden International brand standards. We have recently upgraded our breakfast menus to ensure that there is a variety of items to suit... More

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Additional Information about Swiss-Garden Resort & Spa Kuantan

Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Resort & Spa Kuantan 4*
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Also Known As:
Swiss-Garden Resort And Spa
Swiss-Garden Hotel Kuantan

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