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Swiss-Garden Beach Resort Kuantan

2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
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Swiss-Garden Beach Resort Kuantan
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Swiss-Garden Beach Resort Kuantan
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595 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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There are newer reviews for Swiss-Garden Beach Resort Kuantan
See the most recent reviews
petaling jaya
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in the family room last March. The room was ok and the whole experience was as expected. Had a great time with my boys at the pool and the beach was clean. The breakfast spread was ok though it was full to the brim when we were there.

Was this review helpful? Yes 2
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We are glad that you had enjoyed your stay especially the pool and the beach which are the highlight's of one's stay at the Resort. We do hope that on your next visit to Kuantan Swiss Garden Beach Resort would be your choice Hotel of stay. More 

Singapore, Singapore
Top Contributor
59 reviews 59 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Have stayed in Kuantan many times in other hotels, first time at this one. Not really sure about it to be honest. Was here for business and frankly the wifi and phone signal was a disaster and having wasted so much time on the wifi and phone the rest of the evening was spoilt. I must say though that the... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We have noted your feedback on the Wi Fi and this was due to certain rectification works that are ongoing to the incoming cables and once completed we hope to have our lines normal. We have noted your positive feedback on our breakfast which has a wide variety... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

If my style of writing may seem overly boring or uninteresting, I apologize. This is my first time writing a review on TripAdvisor after lurking around for a long time. What prompted me to write a review out of the blue, you may ask? Like the many tourists visiting a foreign state or country for the first time, I had... More 

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for taking the time to give us a thorough review of your stay and we do apologize for the inconvenience that you have been put through and we apologize on the shortcomings. We have had a meeting with our department heads and reviewed all your feedbacks that had been posted and will ensure that in future there... More 

Travelers are raving about these Kuantan hotels

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Your staffs are friendly, facilities are commendable and the buffet, both breakfast and dinner are satisfying but I wish you would keep the corporate events planned at your resort confined to a private area instead of the public area as they are an extremely large crowd and extremely annoying to your other guests who wish to enjoy their stay here.... More 

Was this review helpful? Yes 2
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We have noted your feedback on the large group and we will in future plan these events to ensure that they do not disrupt the stay of our guests. We do apologize for the inconvenience and will ensure that there is no repetition of this in the near... More 

Bakersfield, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Chef Roberto contributes his best to get people to eat full - flavored food. He makes sure all the customers are happy. If our kids didn't like the way they made pasta. He tries his best to make according to our kids demand. The other staffs of the terrace restaurant were so welcoming and helpful. Mimi,Silvan,Gina and Ranom were so... More 

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We are indeed glad that you had enjoyed the services at our Resort especially at the Garden Terrace Restaurant. Our Chef and service team are indeed motivated by your positive feedback and will further excel in service delivery to ensure guests are satisfied by our food and service... More 

Subang Jaya, Malaysia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 20, 2015

Me and my family stayed over the weekend. So here is my review Room: my room was ok.. the room cleanliness is OK but the bed and bed sheet looks old and they have hole on it.. for my parents room, their extra bed is really dirty. unacceptable. Pool: Great. they have separate pool for kids and adults. My daughter... More 

Was this review helpful? Yes 2
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We thank you for also giving us your feedback and we have taken note of the feedback on our rooms which we would sincerely like to apologize to you and your family. remedial measures have been put in place to ensure that there is no repetition in future.... More 

Melbourne, Australia
Top Contributor
58 reviews 58 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 16, 2015

This resort on the East coast of Malaysia is about 40 minutes by commercial jet from Kuala Lumpur, where there is a seamless transfer from international to domestic terminal. From Kuantan airport it is a cheap 20 minute taxi ride to the resort. The resort is situated on a wide and very long sandy beach that offers nice swimming conditions,... More 

Was this review helpful? Yes 2
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the swiss garden Beach Resort. We are glad that you have enjoyed your stay at our Resort and also thank you for giving us your feedback during your stay here. We have also passed on your positive feedback on the Blossom Restaurant to the staff who are indeed pleased. We have also noted... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed April 8, 2015

This is my first time been in Swiss Garden Beach Resort, Kuantan. It was a very nice place to visit. They have a beautiful and clean beach with their own security guide that always been there to take care of their guest safety while in the beach. The pool was very nice which is you can enjoy your whole day... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We are glad that you had enjoyed your stay at our Resort during your recent honeymoon. We thank you also on your positive feedback on our services especially on the BBQ buffet Dinner and we have passed on your feedback to our Executive Chef. We do look forward... More 

Singapore, Singapore
2 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 27, 2015

This is the third time we stayed at Swiss Garden. This stay is the longest - from 18-22 Mar. We just wanted to enjoy the beach and be happy. My children are already 22, 20 and 17. The first time we came was in 2001. I will never forget that trip because it was the last holiday I spent with... More 

Was this review helpful? Yes 3
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan. We are indeed pleased that this is your 3rd visit and you had enjoyed your stay at our Resort especially on our services which are in line with our Swiss garden International brand standards. we have also relayed your appreciation to En Azhar our security officer who... More 

LaSalle, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 25, 2015

I stayed here with two work colleagues in January 2015. The resort was resort was very nice, clean and comfortable. We ate at the buffet and the Chinese restaurant. The Chinese restaurant was mediocre, although dim sum was quite good even though they don't offer traditional Chinese items with pork. The staff at the hotel was very friendly and accommodating.... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for taking the time to give us your valuable feedback during your stay with us at the Swiss garden Beach Resort. We are indeed glad to hear that you had enjoyed your stay at our Resort and your appreciation on our staff Jess and Sivabalan has been passed on to them. We are truly appreciative of their... More 

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