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All 39 Kuantan hotels

Swiss-Garden Resort & Spa Kuantan

4.0 of 5 Hotel   |   2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
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Swiss-Garden Resort & Spa Kuantan
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Ranked #6 of 39 hotels in Kuantan
A recent review
5 of 5 stars reviewed 3 days ago
Rajendran M Kuala Lumpur
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442 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kuala Lumpur
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We (wife & self) stayed at this hotel for 5N/6D last week. After a minor hicup with our reservation, the duty manager Mr. Nazib sorted out our rooms within a few minutes. His pleasantness was the start of our wonderful stay at this hotel. The General Manager, Rayan was extremely pleasant and met us a few times to inquire about... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Great location and beach but that is about it - everything else is only so so. Staff are so individual - they can be surly and rude or absolutely delightful (better training to be consistent?) The amenities are looking tired and need something extra and the restaurant is not that good. Have kids in tow so went to the restaurant... More

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1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

I booked for deluxe sea view and i get a room facing the road. But then, they claimed the sea view is just a little portion from the balcony which i had to head out to sea the beach. The reception service is slow with grudge face.

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Singapore, Singapore
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

The check in was slow though we were the only people at the reception. The receptionist was surly and unwelcoming. Amenities in the room were minimal and there was a dead cockroach outside the room. No hot water and a few power points don't seem to be working. The mini fridge smells and the safe don't work either. The slippers... More

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RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for staying at Swiss Garden Resort and Spa during your recent trip to Kuantan. We have duly noted on your feed back with regards to your stay at our Hotel and have taken the necessary steps to ensure that there is no repetition in the near future. We do hope that you would give us an opportunity to... More

1 review
4 of 5 stars Reviewed 1 week ago

We decided to host our Team Building Programme @ Swiss Garden given that we have a tight budget. Throughout our negotiations with the Sales (En Azhar & Ms Eyma), I must say they are very professional, obliging and willing. Our event was on the 11-13 April 2014 with 90 pax and I must say the resort handled our matters professionally.... More

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RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

We thank you for the positive feed back given during your recent stay at our Hotel. Our team members are indeed motivated to hear that you have enjoyed your company trip at our Resort. We have also mentioned to our team members that have been singled out for special mention by your good self and are indeed proud to have... More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for 1 night, check in on Sunday and out on Monday. Impressed with the huge lobby, bright and airy. Check in staff Samantha and Mazlina was fast and accurate, did not waste much time. Enjoyed the beach, clean and refreshing. Hotel is not new but very well taken care of, would love to stay for a... More

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RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

We thank you for taking the time to give us input during your stay at the Swiss Garden Resort and Spa Kuantan. We are indeed glad that you have enjoyed your stay and especially enjoyed the beach. Our breakfast is tailored and rotated daily to suit the tastes of our esteemed guests. We have also informed Mazlina and Samatha about... More

Kuala Lumpur
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Really enjoyed our recent trip to this hotel. The place is quiet and very reasonably priced. Both of our rooms were upgraded from deluxe to suites on arrival to do building work but we neither saw or heard any building going on. The hotel staff were extremely friendly and courteous. There is a decent sized swimming pool for younger children... More

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RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Resort and spa kuantan. We are indeed extremely happy that you have enjoyed your stay at the Hotel. The beach and the pool are the key focal points of our guests stay at the Hotel and we do look forward to welcoming you back to the Swiss garden Resort and... More

Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I came with my husband, mom and my sister to experience the resort. We stayed in sea view connecting rooms with overlooking the big pools and partly the beach. We were here for a short trip and it was during an off peak season so it was not crowded. Love it's ambience, very relaxing and the clean long stretch beach... More

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RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

We thank you for taking the time to write on your stay at our Resort during your recent trip to Kuantan. Your feedback on the friendly and efficient services provided by our staff is indeed a step forward in our quest to be the best 4 star resort in the east coast. Our beach had been recently enhanced with the... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My family and I (2 adults, a teenager and a 10 year old boy) stayed in this hotel from 23-25 March 2014 during the school holidays. The stay was very pleasant. Checking in and out was a breeze and the Ms Shima at the front desk was very helpful and friendly. Another staff, named Jess was very helpful and friendly... More

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RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Resort and Spa during your recent visit to Kuantan. We thank you for the positive feedback on our staff especially Jess, our Guest Services Manager who is an integral team member at the Hotel. The in room dining experience, with the addition of the Swiss Box was designed with the... More

Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went back to the hotel after many years, almost 12years. Its very different and I like it. I was single during my last visit but now I visit with my family member. It done make a huge different experience. We stayed there last week (4-6 April 2014) and its was a very relaxing vacation for us. Me and my... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for the positive feedback during your recent stay at the Swiss Garden Resort and Spa Kuantan. We truly appreciate that you had a memorable experience and we do hope that you would make the Swiss Garden Resort and Spa the choice Hotel when you are in Kuantan. More

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Additional Information about Swiss-Garden Resort & Spa Kuantan

Also Known As:
Swiss-Garden Hotel Kuantan
Swiss-Garden Resort And Spa
Swiss-Garden Hotel
Swiss Garden Hotel Kuantan
Swiss Garden Hotel
Swiss Garden Resort
Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Resort & Spa Kuantan 4*
Official Description (provided by the hotel):
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Resort & Spa, Kuantan (SGRSK), offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 
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