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All 39 Kuantan hotels

Swiss-Garden Resort & Spa Kuantan

4.0 of 5 Hotel   |   2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
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Ranked #4 of 39 hotels in Kuantan
A recent review
5 of 5 stars reviewed 3 days ago
zt1978 Shah Alam, Malaysia
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497 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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2 reviews
1 of 5 stars Reviewed today NEW

This is my first trip to Kuantan, Pahang and this this is my first and last trip to stay here. I'm extremely regret why I stay at here. Did you ever see my comment upon my arrival? What did I say? There's no bellman to attended us. I don't feel welcome upon check in. Operator service was helpless. Other receptionist... More

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Shah Alam, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This place has been a place i've always wondered why ppl enjoy going here. From the outside the place looks the same since my teen years. So i planned a short getaway for my kids during the school holiday before school starts. Before dropping them off to Terengganu stopped here for 1 night. Reception area very nice i must say.... More

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RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

First of all I would like to thank you for affording us the opportunity to know and understand your experiences. I am happy to note your comments that our team was helpful when you had a delay checking in and upgraded your room. I do hope that you will be returning to stay with us again soon and it will... More

Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Service was good. A little slow but the staffs were pleasant and helpful. They upgraded our room which was very nice of them. However, the room was dusty. There was a musky smell to the room that indicated lack of use. The hot water was not working in one of the bathrooms.

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

First of all I would like to thank you for affording us the opportunity to know and understand your experiences. I am really sorry that you had problems with the room and also on the cleaniness during your recent stay. On the other hand, I am happy to note that our services were up to expectations and your observations will... More

Kuala lumpur
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I like the hotel's pool and beach. This is my 6th stay in this hotel. Based on my last few times experience, I will choose the deluxe sea view room. But when I check through the hotel website, the sea view room is more expensive now and it become premier deluxe room. Hence, I called at the hotel to confirm... More

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RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

First of all I would like to thank you for affording us the opportunity to know and understand your experiences. We have recently re configured on our room categories and as this was recently implemented we have noted your feed back with regards to the staff explanation and would retrain them on this matter. You can also contact me at... More

Aylesford
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Booked for the weekend, checked in with my hubby and 14 year old, on the 4th floor we found only a double bed, I went back to reception and they said they would put another bed in the room, within 10 minutes a man appeared with a bed already made up, an extra towel and bottle of water, excellent service!... More

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RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for the positive feedback during your recent stay at the Swiss Garden resort and Spa Kuantan. We are glad that you had enjoyed your stay especially the beach and the pool which are our key focal points during our guests stay. We do hope that Swiss Garden will be your choice Hotel during your next visit to Kuantan... More

2 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

It was 3:30 PM when we checked-in. As the 3 rooms were not yet ready, we were asked to wait at the reception. Soon after 4, the first room was available. To our surprise, the room, booked for 3 people, only was prepared for to. Housekeeping came with and extra bed and amenities. Rooms are lovely, spacious and comfortable. Very... More

Was this review helpful? Yes 4
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for staying with us at Swiss Garden Resort and Spa Kuantan. We are glad that you have enjoyed your stay with us and we have also noted on some of your concerns whereby remedial action will be taken to overcome these flaws. We thank you once again for staying with us and look forward to meeting up with... More

Top Contributor
103 reviews 103 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

The night before i did stay at holiday villa in cherating but then i was disappointed from the quality of my stay. So i checked TA and found this hotel which is quite recommended and decided to give it a try. I found it absolutely matching my needs of good service, incredible stay, friendly but efficient hospitality, well priced and... More

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RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Resort and Spa Kuantan. It is indeed a pleasure to know that you have enjoyed your stay at our Resort and also enjoyed our facilities and services at the Resort which is in line with the Swiss garden Brand standards. We do hope to welcome you back to our Resort... More

1 review
4 of 5 stars Reviewed 1 week ago via mobile

When I arrived I was disappointed due to the hotel seeming a little run down and the area also. However, Raymond, Ramesh and Mimi went above and beyond the call of duty to ensure we were happy. We were upgraded to three massive rooms for me, my husband and two kids. Yes, the food isn't brilliant and the cleaning is... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Resort and Spa Kuantan. We also thank you for the positive feedback on our staff namely Raymond, Ramesh and Mimi who are truly an asset to our Hotel and who were pleased to know that you had enjoyed their services. we are glad that you will be returning to the... More

Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is great stop over if you're taking road trip along the east coast. I stopped over for a night stay at this hotel coming from Kuala Terengganu. I didn't know there were a lot of activities for the kids. Everyday there seems to be a different activity. Room was good. Good service from the staff. The banquet hall... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Resort and Spa Kuantan. It is indeed a pleasure to know that you had a great stay at the Hotel. We are glad that your chidren had enjoyed their stay with the activities at the Resort. We do look forward to welcoming you back to the Swiss garden Resort and... More

Kazan
Contributor
17 reviews 17 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed there with 2 toddlers in March 2014 The good: Big hotel, family friendly pools and meals, inexpensive family room, nice long beach (perfect for kids) The bad: DIRTY room (it looked ok, but there was dust layer everywhere and our feet were black(!) after taking a few steps), average food choice for adults, pools can get crowded in... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Resort & Spa Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Resort and Spa Kuantan. We have noted the points on your valuable feed back and remedial action will be taken to ensure that this does not happen again. We do look forward to welcoming you back to the Hotel during your next trip to Kuantan. More

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Additional Information about Swiss-Garden Resort & Spa Kuantan

Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Resort & Spa Kuantan 4*
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Also Known As:
Swiss-Garden Resort And Spa
Swiss-Garden Hotel Kuantan

273 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#2 On the Beach Hotel in Kuantan #2 Spa Hotel in Kuantan #3 Luxury Hotel in Kuantan
Hotel Class
Official Description (provided by the hotel)
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Resort & Spa, Kuantan (SGRSK), offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 
Number of rooms
304

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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