We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Swiss-Garden Beach Resort Kuantan

4.0 of 5 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Swiss-Garden Beach Resort Kuantan
Professional photos View all
Browse nearby
Swiss-Garden Beach Resort Kuantan
Write a Review

561 reviews from our community

Traveler rating
    91
    241
    155
    44
    30
See reviews for
246
155
9
49
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (561)
  • Mar-May only
    (104)
  • Jun-Aug only
    (196)
  • Sep-Nov only
    (143)
  • Dec-Feb only
    (118)
All months
Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is my first ever visit to this resort and what I have found about this place was amazing. Great place to rewind and relax, top with excellent service provided by all the staffs. Very friendly and always smiles. And what come to my surprised, they were very helpful and heroic where I was lucky enough to witness a scene... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We thank you for the positive feedback with regards to our service standards which are in line with the Swiss garden International brand standards. We have relayed your positive feedback to our Restaurant Manager who is truly an asset to our Resort and we are indeed proud to... More 

Singapore, Singapore
1 review
3 of 5 stars Reviewed 3 days ago NEW

The hotel grounds, pool, lobby, and spa are all quite nice. We were very disappointed to arrive in our room and discover it had two twin beds and was not nearly as nice as the pictures advertised. After notifying the front desk that we booked a queen room, they told us that we could move the following day. We were... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Hotel. We thank you for the feedback given especially on your type of room which was not what was requested for during your initial booking. We truly apologize for this and we have also spoken to the manager concerned with regards to this matter. We do hope that you... More 

2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Checked in on 19/2 n out on 23/2. Checking in was very smooth and efficient. Had our meals at blossom restaurant and the coffee house. I must say the service and the quality of food was beyond my expectations. Service was extremely good even though it was a busy time. Good n well maintained room.. Highly recommended for your holidays.... More 

Was this review helpful? Yes 2
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. Dato, we truly appreciate your positive feedback on our Resort especially on the services and quality of food. We also appreciate your support towards our Resort by making it your choice of stay over the years and always do look forward to meeting both Dato and Datin. Once... More 

Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is the most preferred hotel to stay. The services rendered from the from desk, restaurant at the ground floor and room service are friendly. The restaurant manager, supervisor and the exec. chef as well as the team are very team orientated. I've not seen a restaurant manager who is down to earth, so passionate with his duties. I will... More 

Was this review helpful? Yes 2
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort. We thank you for the positive feedback given during your stay and we are indeed appreciative that you had enjoyed your stay at the Resort. We also thank you for the positive feedback on our staff. We do hope that Swiss garden will be your choice hotel during... More 

Lyon, France
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My colleague's sheets were dirty, mine were threadbare and torn in at least one place. My room seat covers had congealed food on their sides. There were only a few cockroaches. The wifi is extremely slow and was not suitable for us as business users wanting to work in our rooms for three or four hours a day and communicate... More 

Was this review helpful? Yes 3
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We truly apologize for the inconvenience that you have been through and we have briefed the departments concerned and remedial measures have been put in place to ensure that there is no repetition of this in the near future. We do hope that you would give us another... More 

Amsterdam, The Netherlands
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I went to this resort with a friend for some R &r to get away from the busy city life of KL. We were very happy with what we found. The resort was very well maintained and the staff was very friendly. As teachers we like to get away from the kids and this resort was very kid friendly as... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort. We would also like to thank you for the positive feedback on our services which will truly inspire our staff to strive further. The Resort is ideally located amongst tropical trees and the south china sea. The night market adventure was recently launched to give guests a feel... More 

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When checking in, we requested for late check out at 2pm. The reception said ok. When we went to our room at 1pm on check out day, we were locked out of the room. Husband had to go down to reception to get it sorted. While checking out, I was waiting in queue for my turn, at least 5 people... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank You for staying with us at the Swiss garden Beach Resort. We would like to apologize for the shortcomings during your recent stay at our Resort and we have taken remedial measures that there is no repetition again in the near future. We do hope that you would give us another opportunity to serve you again in the near... More 

Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was here for 2 days stay in a sea view room. The room is pretty big for two and the location is pretty convenient too. The staff were very nice and friendly especially Mr. Syaiful and Ms Iqa (group reservation dept.). All of the staff are friendly and very helpful, I would not hesitate in recommending this hotel whether for... More 

Was this review helpful? Yes 2
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort. We are glad that you had enjoyed your stay and also your positive feedback on the services rendered especially from Syaiful and Iqa who are certainly behind the success in delivery of services to guests. We thank you once again for staying with us and look forward to... More 

Kuantan, Pahang, Malaysia
1 review
4 of 5 stars Reviewed 4 weeks ago

My family and I have always look forward to come back and enjoy the atmosphere at Swiss Garden Kuantan. My children love the pool and the access to the beach is easy. Tonight we had a great BBQ Buffet dinner, it was nice Of Chef Roberto n Mr Jelani (Restaurant Manager) to come over and making sure that we were... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for taking the time to give us your feedback during your recent stay at the Swiss garden Beach Resort. It is certainly encouraging that you have enjoyed your stay at the Resort and we will certainly inform Chef Roberto and Jelani on the positive feedback received. We certainly look forward to meeting up with you during your next... More 

Kuala Lumpur, Malaysia
Contributor
18 reviews 18 reviews
10 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 13, 2015

Beautiful beach and nice atmosphere at Swiss Garden Resort & Spa Kuantan was not sole reason staying here b'coz fresh BBQ dining mainly drove me mad here. I found the seafood provided here absolutely worth b'coz very very fresh, of course culinary recipe from chef should be another credit.The Blossom, chinese restaurant with "Dim Sum" theme also another selling point... More 

Was this review helpful? Yes 3
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort Kuantan. We are glad that you had enjoyed your stay at our Resort and especially the seafood BBQ at the Garden Terrace which is very popular with locals and guests. We have also highlighted the feedback given on the services at the Front Desk and remedial measures have... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Swiss-Garden Beach Resort Kuantan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Despegar.com, HostelWorld, Travelocity, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Swiss-Garden Beach Resort Kuantan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swiss-Garden Resort And Spa
Swiss-Garden Hotel Kuantan
Hotel Style:
#2 On the Beach Hotel in Kuantan
#2 Spa Hotel in Kuantan
#2 Luxury Hotel in Kuantan

309 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (288)
Viewed
Pool/beach area (53)
Viewed
View from room (12)
Viewed
Dining (18)
Viewed
Room/suite (55)
Viewed
Hotel & grounds (80)
Viewed
Bathroom (10)
Viewed
Family/play areas (5)
Viewed
Business center/function rooms (1)
Viewed
0:14
Videos (1)
Viewed
Other (53)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (3)
Viewed
Dining (4)
Viewed
Family/play areas (2)
Viewed
Pool/beach area (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay