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Swiss-Garden Beach Resort Kuantan

2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
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1 room 1 guest
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Swiss-Garden Beach Resort Kuantan
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643 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
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  • Chinese (Simplified) first
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  • All months
    (643)
  • Mar-May only
    (138)
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    (243)
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1 review
4 of 5 stars Reviewed today NEW via mobile

The highlight of our trip was we met a very kind and helpful staff whom is Asst. Front Desk Manager, Cik Rose. Her working attitude is positive and professional yet very friendly and helpful, we felt much appreciated on her helps throughout our stay with this resort.

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Sydney, Australia
Level Contributor
11 reviews
4 hotel reviews
4 of 5 stars Reviewed today NEW

Very nice beach, kids love hunting for hermit crabs. nice playground and game room. Loved the Chinese restaurant Blossom. Breakfast was overcrowded taking into account it was long weekend. But had to join other people at the big table, which we didn't mind. Rooms (especially bathrooms) are quite dated and service isn't the best, but beach pays for it all.... More 

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Essex, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My family and I (three of us) stayed here for 9 nights with breakfast. We usually stayed in a hotel further into town whenever we come to Kuantan every few years. We hired a car in advance and got it delivered to the hotel which is very convenient. We booked a family room which consists of two rooms but with... More 

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Kuala Pilah, Negeri Sembilan, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I stay at swiss garden kuantan on 21 till 22.i stay with my hubby n 22months old baby boy..my first sight was the stairs...huhu..very difficult for me to carry my boy up n down the stairs..I really hope there were some hidden door or escalator but none..we check in n the room was comfortable..clean n nice..I spend 3 hours at... More 

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We are appreciative that you had enjoyed your stay at our Resort and that you had also enjoyed the Spa . The staff are indeed motivated and inspired by your kind words and will certainly excel to further deliver. We thank you and do hope to meet up with you in the near future. More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 6 days ago NEW

The best experience for our group retreat 3 days 2 night 2015!! at Swiss Garden. With BEST service and flexible from all staff and very sporting management team. Almost 90% from 300 pax attended this retreat really happy with good room condition,meeting room,meal,beach,pool etc... tQ SWISS GARDEN TEAM!!

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan The team is truly motivated that you had truly enjoyed your stay especially on the services provided. We thank you for always staying with us and do look forward to meeting up with you during your next trip to Kuantan and we do hope that Swiss garden... More 

Kuala Lumpur, Malaysia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My family and I spent a short weekend getaway at this hotel. I have stayed here many times and this trip we invited our family and friends too. As usual, the resort never failed us in service and facilities. We all had a splendid time. The service of this hotel, from the GM, AGM, front office, concierge and waiters, was... More 

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We truly appreciate your continued support towards our Resort and we are indeed glad that you had enjoyed your stay at our Resort. We certainly do look forward to meeting up with you during your next trip to Kuantan. Thank You More 

Manila, Philippines
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Frequent visit to this Resort. Great beach with a rubble wall, making it more of a private beach. Everyone working in the Resort is AWESOME. They gave their best attentions in every areas, be it the maids, room service, pool attendent, at the bar, restaurants, they all made every guest feels important. Thanks again to all Swiss Garden team.

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you so much for your positive feedback on our services at the Resort and our staff are truly inspired to further excel in our service delivery. We do hope to meet up with you during your next trip to the Swiss garden Beach Resort Kuantan. Thank You, More 

San Francisco
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

The grounds are nice and the vast beach is a certain draw. It's a clean hotel with a nice central swimming pool. It gets marks of "Average" simply for the price. If it cost less, than it would be worth a visit. But as it is, it's not worth going out of your way to get to. The food was... More 

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for staying with us at the Swiss Garden Beach Resort Kuantan. We also thank you for taking the time to give us your input into which we will work to further improve. We do hope that when you are next in Kuantan Swiss garden Beach Resort would be your choice Hotel of stay. Thank You, More 

Germany
Level Contributor
83 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed for four nights in a family room at the Swiss Garden. On the whole, we were happy. The room had all necessary amenities, the pool is nice, and service was fine. We asked for a late check-out and were given 2 extra hours by the pool - thank you! Breakfast was OK, with some variation in what's... More 

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for taking the time to give us your feedback during your recent stay at the Swiss garden Beach Resort. We have also noted on your feedback regarding the air-conditioning at the room and also on the flies at the Restaurant. Remedial measures have been put in place to ensure improvements are forthcoming. Once again thank you and... More 

Kuala Lumpur, Malaysia
Level Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 1 week ago

For the amount we paid (rm 600+) we were expecting a five star hotel. It is more of five star for the yesteryear. Still stuck in the 80s. I would stay in those chalets near Cherating. There's a restaurant right in front of the hotel - it is open for lunch till dinner.

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

thank you for staying with us at the Swiss garden Beach Resort and we will certainly make further improvements to ensure that the Hotel keeps up with the times. We do hope however that you would give us another opportunity to serve you again in the near future. Thank You. More 

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