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Swiss-Garden Beach Resort Kuantan

4.0 of 5 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
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Swiss-Garden Beach Resort Kuantan
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Swiss-Garden Beach Resort Kuantan
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518 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
  • All months
    (518)
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    (104)
  • Jun-Aug only
    (196)
  • Sep-Nov only
    (129)
  • Dec-Feb only
    (89)
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Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

We stayed there for 2 nights during October 2014. When you arrive, the hotel seems amazing...Nice lobby, game center, swimming pool, the beach so close to you..But you will really get disappointed as soon as you speak to any of the staff.. The rooms are big but old..They need maintenance..mold and dust everywhere...too many mosquitoes..The mirror at our bathroom wasn't... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Sir, We will be doing our investigation and we hope that you could forward me your e-mail address for me to correspond. My address is gm_sgrsk@swissgarden.com once again our apologies and a thorough investigation will be carried out and forwarded to your e-mail address. Thank You More

Cha-am, Thailand
1 review
5 of 5 stars Reviewed 1 week ago

Staying in swiss garden resort is really an experience for everybody who likes comfort, nice food and service. Friendly staff. beachfront and swimming pool are clean. Rooms are great with a lot of space.

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for selecting Swiss garden Beach Resort as your choice hotel during your recent stay in Kuantan. We are indeed motivated that you had a memorable stay at our Resort and we do look forward to welcoming you back to the Resort during your next trip to Kuantan. More

1 review
3 of 5 stars Reviewed 1 week ago

On may 2014. With my family.. was trying stayed in this hotel after promoted by this stuff. We are feeling happy in my vacation day. In my first perspective for this hotel is Good. Room clean. All staff good and helpful. For food it is good but need improve the quality and taste.

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for staying with us at the Swiss garden Beach Resort and we are glad that you have enjoyed your stay with us. We have also noted your feedback on the food and beverage and remedial action will be taken to further improve on this aspect. We do hope that on your next trip to Kuantan Swiss garden... More

Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I spent only a short time at the hotel. Arrived 1am, slept, had a quick breakfast before setting off for business. Back for dome of the evening. Location is great and breakfast looking at the beach was a highlight. Room has all that you could need. Neat and clean not flashy but comfortable. Staff attentive and friendly. The pool area... More

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us and also for your positive feedback during your stay at the Swiss garden beach Resort. Your positive feedback will spur us to further deliver in our services which are in line with the Swiss garden Brand standards. We do look forward to meeting up with you during your next visit to Kuantan and we... More

Kuantan, Malaysia
1 review
5 of 5 stars Reviewed 1 week ago

This is our fifth times stayed here as my grand daughter love this place like nobody business. My wife and I are actually local and we are regular guest in Blossom Chinese Restaurant. Early of this year, I brought my grand daughter, Yumi from Kuala Lumpur for a short holiday since it was a school break. My wife and I... More

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you so much for staying with us at the Swiss Garden Beach Resort Kuantan. We are indeed glad that you have enjoyed the facilities and services during your stay at the Resort and we truly look forward to meeting up with you during your next trip to Kuantan. More

Skodje Municipality, Norway
1 review
4 of 5 stars Reviewed 2 weeks ago

Staten for 3 days 2 nights and SAS hoping to see some bright sunny day unfortunately it has been raining among my stay. Quite disappointed but then again it's nature's call so what can i say. Very cosy ambiance, fresh sea breeze. Nice place to unwind and walking by the beach is so relaxing except for the rubbish here and... More

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort during your recent trip to Kuantan. We thank you for the positive feedback and we have also noted your comments on the beach whereby remedial action has been taken with our team to ensure this is is looked into immediately. We do hope to meet up with you... More

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 2 weeks ago

Went for a family holiday last week and had an enjoyable stay. Check in was a bit slow due to busy period however managed to get the room within half an hour. The new refurbished garden view is nicely done, clean and affordable. Service is good, staffs are friendly and helpful. We love the white sandy beach, we spend all... More

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for taking the time to pen your thoughts during your recent stay at our Hotel. We thank you for the positive feedback given which will surely motivate our staff to excel further. We have also noted your feedback on improvements which has been highlighted for remedial actions to improve. We do look forward to meeting up with... More

malaysia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights for a quick getaway during raya haji break. check in kinda slow due to only one staff working. requested for ice but respond were really slow, after second requested only send over ice. the bbq buffet I think its overcharged with limited variety of food & the chef should pre cook the dish much earlier to avoid... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for giving us your feedback during your recent stay at the Swiss garden Beach Resort and remedial action will be taken to improve on the services that were mentioned that were below par. We apologize for the inconvenience caused and sincerely hope that you would give us another opportunity to serve you again. Thank You, More

Warsaw, Poland
Top Contributor
81 reviews 81 reviews
32 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although the hotel was built several years ago still is kept in good condition. It is clean, The room we occupied was not smelly at all but the bed linen had to be changed which was done on the spot without any delay and any problem. Staff is friendly and helpful. Check-in and check-out processes were easy and smooth. In... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan. We are truly motivated by your positive feedback on the products and services at the Resort and this will surely spur us on to further excel. We do look forward to meeting up with you during your next trip to Kuantan and we do hope that Swiss... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We booked this resort specifically because booking.com stated that there was a kids club. After some hectic travelling my husband and I were looking forward to putting our young children into some supervised activities while we spent a few hours relaxing. However, the "kids club", as also advertised in the resort room guide, is simply a room with video games... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for the positive feedback during your stay at the Resort and we have also noted on your concerns at the kids club and remedial action has been taken and one designated person is at the kids club daily from 10.00am - 6.00pm. We do apologize for the inconvenience caused and we do look forward to meeting up... More

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Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
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Also Known As:
Swiss-Garden Resort And Spa
Swiss-Garden Hotel Kuantan

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