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Swiss-Garden Beach Resort Kuantan

2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
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Swiss-Garden Beach Resort Kuantan
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Swiss-Garden Beach Resort Kuantan
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580 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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Bakersfield, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

Chef Roberto contributes his best to get people to eat full - flavored food. He makes sure all the customers are happy. If our kids didn't like the way they made pasta. He tries his best to make according to our kids demand. The other staffs of the terrace restaurant were so welcoming and helpful. Mimi,Silvan,Gina and Ranom were so... More 

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Subang Jaya, Malaysia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Me and my family stayed over the weekend. So here is my review Room: my room was ok.. the room cleanliness is OK but the bed and bed sheet looks old and they have hole on it.. for my parents room, their extra bed is really dirty. unacceptable. Pool: Great. they have separate pool for kids and adults. My daughter... More 

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We thank you for also giving us your feedback and we have taken note of the feedback on our rooms which we would sincerely like to apologize to you and your family. remedial measures have been put in place to ensure that there is no repetition in future.... More 

Melbourne, Australia
Top Contributor
56 reviews 56 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort on the East coast of Malaysia is about 40 minutes by commercial jet from Kuala Lumpur, where there is a seamless transfer from international to domestic terminal. From Kuantan airport it is a cheap 20 minute taxi ride to the resort. The resort is situated on a wide and very long sandy beach that offers nice swimming conditions,... More 

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the swiss garden Beach Resort. We are glad that you have enjoyed your stay at our Resort and also thank you for giving us your feedback during your stay here. We have also passed on your positive feedback on the Blossom Restaurant to the staff who are indeed pleased. We have also noted... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 2 weeks ago

This is my first time been in Swiss Garden Beach Resort, Kuantan. It was a very nice place to visit. They have a beautiful and clean beach with their own security guide that always been there to take care of their guest safety while in the beach. The pool was very nice which is you can enjoy your whole day... More 

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We are glad that you had enjoyed your stay at our Resort during your recent honeymoon. We thank you also on your positive feedback on our services especially on the BBQ buffet Dinner and we have passed on your feedback to our Executive Chef. We do look forward... More 

Singapore, Singapore
2 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is the third time we stayed at Swiss Garden. This stay is the longest - from 18-22 Mar. We just wanted to enjoy the beach and be happy. My children are already 22, 20 and 17. The first time we came was in 2001. I will never forget that trip because it was the last holiday I spent with... More 

Was this review helpful? Yes 3
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan. We are indeed pleased that this is your 3rd visit and you had enjoyed your stay at our Resort especially on our services which are in line with our Swiss garden International brand standards. we have also relayed your appreciation to En Azhar our security officer who... More 

LaSalle, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here with two work colleagues in January 2015. The resort was resort was very nice, clean and comfortable. We ate at the buffet and the Chinese restaurant. The Chinese restaurant was mediocre, although dim sum was quite good even though they don't offer traditional Chinese items with pork. The staff at the hotel was very friendly and accommodating.... More 

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for taking the time to give us your valuable feedback during your stay with us at the Swiss garden Beach Resort. We are indeed glad to hear that you had enjoyed your stay at our Resort and your appreciation on our staff Jess and Sivabalan has been passed on to them. We are truly appreciative of their... More 

Pahang, Malaysia
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Worst experience at Swiss Garden 1. bad housekeeping service . I ask for a king size room change . but since he can not , I ask for joint bed . wait more than an hour !! waste of time and never get to the beach that afternoon . from 5 pm until 6 pm until after 3 times call... More 

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for giving us your valuable feedback during your stay with us at the Swiss garden Beach Resort. We sincerely apologize for the inconvenience caused to you and family during your stay at our Resort and we would like to assure you that we have brought this matter up with the relevant departments and to ensure that there... More 

Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Beach Resort Hotel with a good swimming pool and beach games facilities - it has a nice spa by the beach - and a nice strip of sandy beach - you can go for early morning and late evening walks for the sun, sand , breeze, sunrise and sunset. Rooms have a large balcony and come with cosy sized baths.... More 

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We are glad that you had an enjoyable stay at our Resort and do hope that you will return for a stay in the near future. thank You, More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 nights on 14th March, and the overall experience is quite pleasant. Brought my family here for a quick weekend / school holiday trip. We booked online and took the Family package, which includes some activities for the kids (they loved the batik painting) and RM100 off F&B. Checking in and out was a breeze, the guest... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort Kuantan. We are glad that you had enjoyed your stay at our Resort enjoying the facilities and services provided. We do hope that when you are next in Kuantan Swiss Garden Beach Resort would be your choice Hotel of stay. Thank You More 

Petaling Jaya, Malaysia
1 review
5 of 5 stars Reviewed 4 weeks ago

I have been stay in Swiss Garden Beach Resort Kuantan seasonally for 3 year for business purpose. This is a wonderful hotel with friendly staff, good view of beach and great interior design. Give a thumb to their buffet breakfast choices, they do offer variety choices for breakfast and vegan friendly. The Chef have made special vegetarian meal for me... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for taking the time to give us your feedback during your recent stay with us at the Swiss garden Beach Resort. We are indeed glad that you had enjoyed the facilities and services provided and your positive feedback on our chef and the housekeeping team has been passed on to them and this will further inspire them... More 

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