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Swiss-Garden Beach Resort Kuantan

4.0 of 5 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
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Swiss-Garden Beach Resort Kuantan
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Swiss-Garden Beach Resort Kuantan
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552 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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    (104)
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    (143)
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Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed yesterday NEW

Was here for 2 days stay in a sea view room. The room is pretty big for two and the location is pretty convenient too. The staff were very nice and friendly especially Mr. Syaiful and Ms Iqa (group reservation dept.). All of the staff are friendly and very helpful, I would not hesitate in recommending this hotel whether for... More 

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Kuantan, Pahang, Malaysia
1 review
4 of 5 stars Reviewed 3 days ago NEW

My family and I have always look forward to come back and enjoy the atmosphere at Swiss Garden Kuantan. My children love the pool and the access to the beach is easy. Tonight we had a great BBQ Buffet dinner, it was nice Of Chef Roberto n Mr Jelani (Restaurant Manager) to come over and making sure that we were... More 

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Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Beautiful beach and nice atmosphere at Swiss Garden Resort & Spa Kuantan was not sole reason staying here b'coz fresh BBQ dining mainly drove me mad here. I found the seafood provided here absolutely worth b'coz very very fresh, of course culinary recipe from chef should be another credit.The Blossom, chinese restaurant with "Dim Sum" theme also another selling point... More 

Was this review helpful? Yes 3
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort Kuantan. We are glad that you had enjoyed your stay at our Resort and especially the seafood BBQ at the Garden Terrace which is very popular with locals and guests. We have also highlighted the feedback given on the services at the Front Desk and remedial measures have... More 

Johor Bahru, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The only Swiss Garden home-based hotel that my hb and I have yet to stay, the opportunity finally came when we went to Kuantan the weekend after Xmas. We did not booked any hotel like we usually did and decided to just walk-in using our SGIVC card. We were given one of their Standard Rooms overlooking the forest. As we... More 

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We are indeed grateful that you had enjoyed your stay at the Resort and will be coming back for a longer stay. We do look forward to meeting up with you and family on your next trip to Kuantan. Thank You, More 

Kuala Lumpur, Malaysia
Top Contributor
84 reviews 84 reviews
5 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a nice stay from start to finish in this beach resort during the monsoon season. It rained all day but most of the staff here were warm, friendly and helpful. We ate in the hotel and the food was good. WiFi is available in the hotel rooms - RM10 for 24 hours. We will definitely be back again.

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort. We are glad to hear that you had enjoyed your stay at our Resort and your appreciation of our staff has been passed on to them and this will truly inspire them to achieve the Swiss garden International brand standards that we are well known for. Thank You, More 

Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Though somewhat old, it has retained a good level of maintenance. It has a very nice pool and the decks around it are well positioned below trees. The beach is just a hop away and its about 15 mins from the bustle of the town. Staff were friendly. Only thing is we had to ask for the bed sheets and... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at Swiss garden Beach Hotel. We would also like to thank you for giving us your feedback which would assist us to improve further. We have also spoken to the persons concerned with regards to your complaint and would like to apologize on behalf of the Hotel We thank you for staying with us... More 

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I have been coming to this resort yearly for the past 14 years. We keep returning here because the resort is just fantastic. The staff, from the concierge to the GM, are very friendly, warm and helpful. The service is exceptional. The location of the resort is perfect... right on the best beach in Kuantan. The rooms... More 

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Mr and Mrs Balwinderjit, Thank you for staying with us at the Swiss garden Beach Resort Kuantan during your recent stay. It is indeed an honour and privilege for us to have you coming back for the past 14 years and during this time we have also seen your son grow and you are all now part of the... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 4 weeks ago

The best thing about this resort is the staff. I've been to many hotels but the staff of Swiss garden Kuantan are among the friendliest that my family and I have encountered. Amazing stay indeed. The beach is one of the best in Kuantan. It's private and just so breathtaking. Perfect for people who wants to just leisure around.

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at Swiss garden Beach Resort Kuantan and we are indeed motivated that you had enjoyed your stay at our Resort during your recent holiday in Kuantan. We are glad that you had enjoyed the services from our staff who are truly assets to our establishment and who maintain the Swiss garden International brand standards.... More 

kuala lumpur
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Went there with my family to accompany my dad who entered a cycling competition..booked it through agoda..loved staying here!!the check in was smooth and the front desk was so generous that she allowed us to check in early since we arrived there quite early..they also allowed late check out until 1pm..after few hours in the room, they made a call... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan. We are indeed happy that you had enjoyed your overall stay at the Resort and we have also noted on your feedback and immediate remedial measures will be taken to further improve on these aspects. We once again thank you for staying with us and do look... More 

Shah Alam, Malaysia
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed for 3 days 2 nights in the deluxe room. The room is small but just nice for the 3 of us. There is an "old smell" in the room from the wardrobe. Room can be dark due to the dark color of the wardrobe. You either switch on all the lights in the room or move the curtains... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort. We thank you for taking the time to give us your feedback on your stay and remedial measures will be put in place to ensure that there is no repetition in the near future. We do apologize for the inconvenience caused and we do hope that you would... More 

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Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
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Also Known As:
Swiss-Garden Resort And Spa
Swiss-Garden Hotel Kuantan
Hotel Style:
#2 On the Beach Hotel in Kuantan
#2 Luxury Hotel in Kuantan
#2 Spa Hotel in Kuantan

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