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Swiss-Garden Beach Resort Kuantan

4.0 of 5 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
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Swiss-Garden Beach Resort Kuantan
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Swiss-Garden Beach Resort Kuantan
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532 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 3 days ago NEW

We conducted two sessions of our team building events at this Swiss Garden. All the 'Fire Fly' team members enjoyed their session there. More than 160 team members feed back on the food, rooms, facilities and service was good. Special thanks to Ramesh who was very accommodating to all our training needs and arrangement of meals at different locations. PA... More

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Ampang, Malaysia
Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is spot on, if you're looking for a place to relax. Good ambience. The highlight has to be the restauraunt which deserves a 5 star for service and tasty food. The executive chef (can't remember his name but an Indian gentleman) is a gem with his gentle, polite manner making sure that everything is as it should be.... More

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at Swiss garden Beach Resort. We are glad that you have enjoyed the facilities at the Hotel and the Chef at the Restaurant was Roberto who is an asset to our team at the Resort. We have also noted on your feedback regarding the rooms and remedial measures are in place to ensure that... More

Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My boyfriend booked a two night stay here as a surprise birthday trip for me. He booked a Deluxe room for the two of us and upon arrival, we found out that the Deluxe rooms were all occupied and that we were to be upgraded to a Family Room with the Garden view (More like the parking lot and this... More

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We are deeply concerned on your feedback during your recent stay at the Swiss Garden Beach Resort. We sincerely apologize for the inconvenience caused the course of your stay and rest assured we have briefed the departments concerned to take immediate remedial measures to ensure that there is no repetition in future. We have also noted on your feed back... More

kuala lumpur
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

wanted to compare this hotel with Hyatt Kuantan. It was a short one night stay to prepare for my event team stay in Kuantan. Stayed in Hyatt Kuantan just the week before. Unfortunately this hotel old-look did not impress me at all. Personally I prefer Hyatt for a beach hotel in Kuantan simply because Hyatt has interesting shops and cafes... More

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Hotel. We thank you for taking the time to pen your thoughts and give us valuable feedback. We do understand your requirements and would like to take this opportunity to thank you for staying with us at the Swiss Garden Beach Resort. Thank You More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose this hotel after comparing the reviews. We arrived at the hotel after around 6 hour drive from Singapore. The entrancelooked grand. But after walking around the hotel it is apparent that the hotel is old and need refurbishment. Checking in was fast. We asked for upgrade to room with seaview, was granted but was given 2 rooms on... More

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort and also for taking the time to give us your input on your overall stay. We have noted your feedback on the Wi-fi and also on the cleaning of the pool which will be looked into immediately. We also thank you for the positive feedback on our breakfast... More

Johor, Malaysia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It was 8 of us, we were travelling from Johor Bahru to this place for the countless time. We had an enjoyable stay and the reason why we come back again is to relax. Totally a right place to release tension and away from the busy city life. Spends our time by the beach all day relaxing on the deck... More

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Hotel. We thank you for the positive feedback given during your stay here especially on the facilities and services rendered. We do look forward to meeting up with you during your next visit to Kuantan and we do hope that Swiss Garden will be your choice Hotel. Thank You, More

Ipoh, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Came back for the forth time with my wife and friends for our re-honeymoon. Obviously, we have been here before and we love it everytime. Had a wonderful moments by the beach, a great dinner in the restaurant facing the south china sea. Took a walk by the beach in the morning, getting some fresh air along with white sandy... More

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for taking the time to pen down your stay with us at the Swiss garden Beach Hotel. It is indeed encouraging to know that you have enjoyed your stay at our Resort and we do hope that during your next visit to our Hotel you would have the opportunity to try out our Restaurants. We thank you for... More

Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When we arrived at the hotel and saw the reception, we were pretty impressed. The reception was grand, as we entered the lift, it seemed a bit old fashioned but after all, it is only a lift. When we opened the door to the rooms, the decor seemed nice. As we got closer to the bed, we realised the bed... More

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Hotel and also for taking the time to give your input on the services rendered. We truly apologize for the short comings and remedial action is in place to ensure that there is no repetition of this in the near future. We do hope that you would give us... More

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 3 weeks ago

Been there last week for a short gateway with family, and what I can summarize about my stay is good. There are rooms of improvement on certain areas however overall was fine. I wish with the price we paid, wifi should be inclusive and at least the speed quality is excellent. The family room as I understand renovated last year... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for the positive feedback given during your recent stay at our Hotel especially on the staff who are truly an asset to our establishment. Your positive feedback on our buffets is encouraging as we have recently upgraded our buffets in line with our Swiss Garden brand standards. The pool and the beach are the highlights of the... More

Kuantan, Malaysia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pros: spacious car park and room, big pool, complete facilities (fitness center and kids game room), white sandy beach Cons: long queue at reception, dull and dirty floor, dark alley, needs to renew bed linen, dirty pool

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for staying with us at the Swiss garden Beach Hotel and we are indeed happy that you have enjoyed your stay at the Hotel. We do look forward to meeting up with you on your next visit to kuantan and thank you for the points that you have also highlighted for further improvement. More

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Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
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Also Known As:
Swiss-Garden Hotel Kuantan
Swiss-Garden Resort And Spa

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