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All 39 Kuantan hotels

Swiss-Garden Beach Resort Kuantan

4.0 of 5 Hotel   |   2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
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Swiss-Garden Beach Resort Kuantan
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Ranked #5 of 39 Hotels in Kuantan
A recent review
3 of 5 stars reviewed 2 days ago
Asyraf S
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504 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I was staying at this hotel every week for almost 3 years since 2009 until 2011 for business purpose. I received a lot of acknowledgment by hotel management for my loyal visit. Overall, the room is good with nice view of beach through the balcony. The staff were friendly. The food at restaurant was good, they know how to cook... More

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Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel layout is nice, relaxing & comfortable and service is good. The room is spacious & able to accomodate a baby cot, bedding is comfortable & clean. And housekeeping does a good job in cleaning the room daily. The swimming pool is great for both adult & children. Only downside is the adult pool is a bit deep for... More

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for staying with us during your recent trip to Kuantan. We truly appreciate that you had enjoyed your stay at our resort especially on the services and facilities which are in line with the Swiss garden International brand standards. We do look forward to welcoming you back to the Swiss Garden Beach Resort during your next trip... More

Petaling Jaya, Malaysia
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great impression with the hotel lobby. Been to this hotel few times, every time, we were given a surprise with the room, sometimes we were given connecting rooms with a little living room, sometimes we were given, very near to the pool. To me, I love these kind of surprise, as I paid the same price, but sometimes getting something... More

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort during your recent stay in Kuantan. It is indeed our pleasure that you have enjoyed your stay at our Resort especially with the services and facilities. Our beach has been upgraded with the addition of a rubble wall that gives additional privacy to the beach for guests to... More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Just a short trip to celebrate my daughter birthday. Hotel was nice, view was superb, food wasnt that bad either but the room (family room) was old. They need new look and equipment though. To compete with other hotel that coming up, they really need full renovation.

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RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We are glad that you had enjoyed the facilities and services at the Resort. We have also noted your feedback on the family room and remedial measures will be planned for further improvements. Once again thank you for staying with us and we do look forward to meeting... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I went there with my friend. The lobby was pretty amazing with astonishing view. I was impressed by it. However, we were able to check in after 4p.m. We had to wait for almost 2 hours. Then, we entered our room. The room was spacious with nice interior design. The fruits served as complementary were fresh. The pool and the... More

Was this review helpful? Yes 5
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

First of all I would like to thank you for affording us the opportunity to know and understand your experiences. I am happy to note that our team was helpful in terms of services and delivery which is in line with our Swiss garden Brand standards. I do hope that you will be returning to stay with us again soon... More

Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel is situated about 15km away from Kuantan town.The hotel staff is very nice and friendly except the breakfast very little variety.A very good hotel for family vacation and relax with all facility.

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for staying with us at the Swiss Garden Beach Resort Kuantan. We are appreciative that you had enjoyed your stay at our Resort . We have also noted on your feed back on our breakfast standards and remedial action will be taken to further improve this aspect. We are glad that you had a tranquil stay at... More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is my first trip to Kuantan, Pahang and this this is my first and last trip to stay here. I'm extremely regret why I stay at here. Did you ever see my comment upon my arrival? What did I say? There's no bellman to attended us. I don't feel welcome upon check in. Operator service was helpless. Other receptionist... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Dear Sir, We truly apologize for the services that were rendered to you during your recent stay at the Swiss garden Beach Resort. We would also like to know more about your stay at our Resort and I can be contacted at the e-mail listed below, gm_sgrsk@swissgarden.com More

Shah Alam, Malaysia
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place has been a place i've always wondered why ppl enjoy going here. From the outside the place looks the same since my teen years. So i planned a short getaway for my kids during the school holiday before school starts. Before dropping them off to Terengganu stopped here for 1 night. Reception area very nice i must say.... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

First of all I would like to thank you for affording us the opportunity to know and understand your experiences. I am happy to note your comments that our team was helpful when you had a delay checking in and upgraded your room. I do hope that you will be returning to stay with us again soon and it will... More

Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Service was good. A little slow but the staffs were pleasant and helpful. They upgraded our room which was very nice of them. However, the room was dusty. There was a musky smell to the room that indicated lack of use. The hot water was not working in one of the bathrooms.

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

First of all I would like to thank you for affording us the opportunity to know and understand your experiences. I am really sorry that you had problems with the room and also on the cleaniness during your recent stay. On the other hand, I am happy to note that our services were up to expectations and your observations will... More

Kuala lumpur
Contributor
13 reviews 13 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I like the hotel's pool and beach. This is my 6th stay in this hotel. Based on my last few times experience, I will choose the deluxe sea view room. But when I check through the hotel website, the sea view room is more expensive now and it become premier deluxe room. Hence, I called at the hotel to confirm... More

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

First of all I would like to thank you for affording us the opportunity to know and understand your experiences. We have recently re configured on our room categories and as this was recently implemented we have noted your feed back with regards to the staff explanation and would retrain them on this matter. You can also contact me at... More

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Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
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Also Known As:
Swiss-Garden Resort And Spa
Swiss-Garden Hotel Kuantan

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