We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Swiss-Garden Beach Resort Kuantan

4.0 of 5 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Swiss-Garden Beach Resort Kuantan
Professional photos View all
Browse nearby
Swiss-Garden Beach Resort Kuantan
Write a Review

541 reviews from our community

Traveler rating
    85
    233
    150
    44
    29
See reviews for
237
151
9
46
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
  • All months
    (541)
  • Mar-May only
    (104)
  • Jun-Aug only
    (196)
  • Sep-Nov only
    (143)
  • Dec-Feb only
    (98)
All months
Shah Alam, Malaysia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

We book 3D2N at this resort. Overall, the environment is good. The staff are friendly and very helpful. We had a nice breakfast at the hotel. Variety of food but I wish they serve nasi dagang. The beach is ok but the wave is too strong for a nice swim. However, the kids have a lot of fun playing with... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort during your recent stay in Kuantan. We are indeed glad to hear that you have had a pleasant stay during your stay at our Resort and we have also taken note of your feedback .We are glad that you had enjoyed our breakfast and we have also noted... More 

Sydney, Australia
Contributor
20 reviews 20 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed for 6 nights and had a pretty good time. The resort is really nicely presented with a gorgeous view of the beach - make sure to ask for an ocean view room. What we liked: breakfast was cheap and the buffet was plentiful and lots of choice. The rooms were clean, spacious, balcony was big and had two... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We appreciate your feedback given that would also further spur us to improve on service delivery. We have also spoken to the Department heads concerned regarding certain feedback given that needs improvement. We would like to take this opportunity to thank you for staying with us and we... More 

Melaka State, Malaysia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

The room is very good and nice.lobby is excellent. Breakfast also very nice food.service are very good swimming pool also good .sea also very nice,my son love the swimming.the problem the wifi restrict for 2 hours access but at the lobby.the room wifi chargeable. Should improve on the wifi to the room for free and unlimited acess.overall service , room,... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Hotel during your recent stay in Kuantan. We are indeed glad to hear that you and your family had enjoyed your stay at our Resort. We have recently improvised on our breakfast presentation and also on the rotation schedule. We are glad that you had enjoyed the swimming pool... More 

KL
1 review
3 of 5 stars Reviewed 1 week ago

I tried this resort before two weeks with my family, an old resort with a bad housekeeping service, I personally called the housekeeping manager to ask why all the pillows are so dirty, and she promised to change it, but this is never happened, I will never try this hotel again. Just to mention breakfast is good, but BBQ dinner... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for giving us your valuable feedback during your stay at our Hotel. We have spoken to the Housekeeping manager with regards to your feedback and we would like to apologize for this. We will ensure stringent checks are carried out to ensure that there is no repetition of this nature in the near future. We do hope that... More 

Kuantan District, Malaysia
1 review
5 of 5 stars Reviewed 1 week ago

This property I would say has it all, meaning it's location, beach front, excellent service in all spheres, clean and comfortable rooms, and of course, great food. It would certainly be a great loss for those who visit the east coast of Peninsula Malaysia, and not wanting to stay at Swiss Garden Beach Resort, Kuantan, because, being an avid traveller... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Hotel. We also thank you for your positive feedback which is indeed motivating and will spur us to further improve on all aspects of our service delivery. We do hope that on your next visit to Kuantan Swiss garden Beach Hotel would be your choice Hotel. Thank You, More 

Kuala Lumpur, Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed 2 weeks ago

Been here twice in a month for work. Overall the room seems ok, but the sliding door for balcony could not open. Both times and rooms that i stayed, the sliding door are not working. Just wonder why you have a balcony that not accesible by guest? Pretty much its a bit stuffy caused you cant open the door to... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for the feedback given during your stay at our Resort and we do apologize for the inconvenience that you had gone through. Remedial measures have been put in place to ensure that there is no repetition in the near future and we do hope that you would give us another opportunity to serve you in the near... More 

Kuala Lumpur, Malaysia
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My department recently held a team building session at this hotel (only reason we had to choose this hotel was because the rest was fully booked!), Will not beat around the bush and get straight to the point. The rooms are pretty run down. My curtains were off dangling off and i couldn't draw the curtains properly. There were coffee... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We thank you for taking the time to give us your feed back that will assist us to further improve on our standards especially in Housekeeping . We have informed the necessary department heads to ensure that remedial measures are in place to ensure that there is no repetition in future. We once again thank you for highlighting these issues... More 

Ampang, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I read the trip advisor and received about bad comment from this resort recently. however, since i hv booked this hotel for 3D2N, i have no choice and still proceed to go. 1st check in at the resort. waited about 15 minutes to get the room but it is not a big problem because i did requested for early check... More 

Was this review helpful? Yes 2
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at Swiss garden Beach Hotel Kuantan. We thank you for the positive feedback on our services rendered during your recent stay at the Hotel. We strive to ensure that we maintain the standards that have been set by Swiss Garden International. We once again thank you for staying with us and look forward to... More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 3 weeks ago

We conducted two sessions of our team building events at this Swiss Garden. All the 'Fire Fly' team members enjoyed their session there. More than 160 team members feed back on the food, rooms, facilities and service was good. Special thanks to Ramesh who was very accommodating to all our training needs and arrangement of meals at different locations. PA... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank You for selecting Swiss Garden Beach Hotel as your choice Hotel for two consecutive events. We are truly proud of the services rendered by the team members that you had mentioned and we have also notified them of your positive feedback. We truly do look forward to meeting up with you in January and we thank you once again... More 

Ampang, Malaysia
Contributor
16 reviews 16 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is spot on, if you're looking for a place to relax. Good ambience. The highlight has to be the restauraunt which deserves a 5 star for service and tasty food. The executive chef (can't remember his name but an Indian gentleman) is a gem with his gentle, polite manner making sure that everything is as it should be.... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at Swiss garden Beach Resort. We are glad that you have enjoyed the facilities at the Hotel and the Chef at the Restaurant was Roberto who is an asset to our team at the Resort. We have also noted on your feedback regarding the rooms and remedial measures are in place to ensure that... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Swiss-Garden Beach Resort Kuantan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Despegar.com, Travelocity, HostelWorld, Ctrip TA, Odigeo, EasyToBook, TripOnline SA and Tingo so you can book your Swiss-Garden Beach Resort Kuantan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swiss-Garden Resort And Spa
Swiss-Garden Hotel Kuantan
Hotel Style:
#2 Spa Hotel in Kuantan
#2 On the Beach Hotel in Kuantan
#3 Luxury Hotel in Kuantan

278 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (258)
Viewed
Dining (13)
Viewed
Pool/beach area (46)
Viewed
View from room (12)
Viewed
Room/suite (53)
Viewed
Bathroom (10)
Viewed
Hotel & grounds (75)
Viewed
Family/play areas (5)
Viewed
Business center/function rooms (1)
Viewed
0:14
Videos (1)
Viewed
Other (42)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (3)
Viewed
Dining (4)
Viewed
Family/play areas (2)
Viewed
Pool/beach area (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay