We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Swiss-Garden Beach Resort Kuantan

2656 & 2657, Mukim Sungai Karang | Balok Beach, Beserah, Kuantan 26100, Malaysia
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Asia Travel to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Swiss-Garden Beach Resort Kuantan
Professional photos View all
Browse nearby
Swiss-Garden Beach Resort Kuantan
Add Photo Write a Review

624 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    99
    274
    170
    46
    35
See reviews for
283
163
10
57
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (624)
  • Mar-May only
    (138)
  • Jun-Aug only
    (226)
  • Sep-Nov only
    (143)
  • Dec-Feb only
    (117)
All months
Johor Bahru District, Malaysia
Level Contributor
154 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 323 helpful votes
4 of 5 stars Reviewed yesterday NEW

Putting aside the issue of this establishment as being a little dated. Everything else was just perfect. Check in was swift and efficient, Room was spacious, Bed comfortable and with quality linen, Bathroom was spacious with a very good selection of toiletries. Swimming pool area and gardens are very well maintained with plenty of sun loungers and towels. Beach was... More 

Was this review helpful? Yes
Greater Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here in July. Our first impression was good. The foyer and staff were lovely. Our room was less than we expected and although we had a balcony, our view was of the car park and a dust bowl paddock. The pool area was lovely, the food was plentiful at the smorgasbord breakfast and the staff... More 

Was this review helpful? Yes
KL
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I booked the hotel last weekend based on Tripadvisor's good review. I guess for different people- different expectations. It is an old hotel, tired room, and after a while you will want to leave. The beach couldnt save it.

Was this review helpful? Yes

Travelers are raving about these Kuantan hotels

5 of 5 stars
Show Prices
4 of 5 stars
Show Prices
5 of 5 stars
Show Prices
KL
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The rooms are lovely, the babycots are very old, the best is the pool and beach but please find something else to do after 2pm because than the pool is very crowded and you will find it very dirty specially the kids one and the reason why is because the people go in there with cloths on instead with swimsuits.... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. Thank you also for giving us your valuable feedback during your stay with us. We do apologize for the shortcomings during your stay and remedial measures will be taken to ensure that the points that have been highlighted are not repeated again. We do hope that when you... More 

Rotterdam, The Netherlands
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the hotel for 2 nights. Very friendly staff, genuinely interested in you. Rooms were very clean. The balcony is a nice addition. 2 separate pools, 1 for kids and a deeper one (5ft) for adults. The dinner was especially good, the food tastes very good, and I was very surprised by the variety of the buffet. On... More 

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort Kuantan We are indeed glad that you had enjoyed the services rendered and had also enjoyed the facilities at the Resort. We have also informed our staff who are delighted that they had met your expectations. We thank you once again and do look forward to meeting up... More 

Kuala Lumpur, Malaysia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

An old hotel which has been there since I recall but very well maintained.... if any comments at all, would be to purchase new baby cots! Otherwise, the facilities are beautiful and the children will love the kids room and mini arcade where they can play a game or 2 while its too hot or raining out there.

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan. We are truly appreciative of your positive feedback during your stay at our Hotel. We have noted on your feedback regarding the baby cot and we are currently awaiting the arrival of the new baby cots. We thank you once again for staying with us and look... More 

Kuala Lumpur, Malaysia
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights with my credit card RM500 per night discount vouchers. The rooms are pretty big but rather plain and seriously needs some refurbishment, the aging is showing. The bathroom seems to have been renovated recently with a rather nice colour scheme of white and red which makes the bathroom looks pretty big. Staff at checking in... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We thank you also for taking the time to give us your valuable feedback and we will work on the points that you had mentioned for further improvement. We do apologize for the inconvenience caused and we do hope that you would give us another opportunity to serve... More 

Kuala Lumpur
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We visited Swiss Garden Beach Resort for the 3rd time in June 2015 with my family. Check in: The check in is still not good. We booked for 3 rooms one month in advance for low season (fasting month and weekdays), requesting for adjacent rooms but when we got there, only 2 of the rooms were side by side. Only... More 

Was this review helpful? Yes
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort We have noted on your feedback with regards to the allocation of rooms and we have taken remedial measures to ensure that there is no repetition of this in the near future. We are glad that you have seen improvements to our breakfast buffet and we will continue... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked 4 rooms on last week. My friend's room that floor is so dirty. It's with dust n some little sand. My room that blanket is smelly & bed sheet is dirty with bacteria. My partner woke up next day her body having skin problem. Red & itchy. Look very terrible!!! Kettle is dirty on bottom when I use... More 

Was this review helpful? Yes 3
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss Garden Beach Resort. we thank you for taking the time to give us your feedback during your stay and we do apologize for the inconvenience caused especially on your room. We have informed the department head to review the standard policies s and ensure that standards are maintained to the highest... More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel looks like 4 star with all the facilities, nice lobby, big pool, comfortable room, nice garden & playground too. Have been waiting at lobby more than an hour because the room was not ready yet. But it seem less guest in Ramadhan month! They got big children & adult pool, somemore a jacuzzi pool too. But it a... More 

Was this review helpful? Yes 1
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort. We apologize for the inconvenience caused during your stay with us especially for having to wait for your rooms. We have also noted your feedback on the jacuzzi and remedial measures will be put in place to ensure that this does not happen again. We do hope that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

345 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (325)
Viewed
Pool/beach area (65)
Viewed
Family/play areas (6)
Viewed
View from room (12)
Viewed
Room/suite (56)
Viewed
Dining (18)
Viewed
Hotel & grounds (80)
Viewed
Bathroom (10)
Viewed
Business center/function rooms (1)
Viewed
0:14
Videos (1)
Viewed
Other (76)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (3)
Viewed
Dining (4)
Viewed
Family/play areas (2)
Viewed
Pool/beach area (2)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Kuantan
6.6 mi away
Hyatt Regency Kuantan
Hyatt Regency Kuantan
#11 of 44 in Kuantan
3.0 of 5 stars 667 reviews
6.9 mi away
The Zenith Hotel, Kuantan
6.8 mi away
Vistana Kuantan City Centre
Show Prices
Show Prices
Show Prices
8.3 mi away
Samsuria Beach Resort & Residence
13.4 mi away
Legend Resort Cherating
Legend Resort Cherating
#18 of 44 in Kuantan
3.0 of 5 stars 276 reviews
15.2 mi away
Residence Inn Cherating
Residence Inn Cherating
#1 of 4 in Cherating
3.5 of 5 stars 39 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay