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M.S. Garden Hotel Kuantan

4.0 of 5 Lot 5 & 10, Lorong Gambut, Off Jalan | Beserah, Kuantan 25300, Malaysia
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M.S. Garden Hotel Kuantan
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M.S. Garden Hotel Kuantan
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70 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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NE scotland
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed here for a work project in the area and stayed in 3 different rooms in a period of 3 months When I checked in to my room and the power wouldn’t work, eventually maintenance arrived and said that you have to put 2 room keys on the socket to make the power work. The air con didn’t work and... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed for 1 night and keeping in mind that I would not make reservation to his hotel ever again. I've make a reservation through Hotel's website upon recommendation from my counterparts in Kuantan. Initially, my reservation was handled properly and promptly. Emails were attended on timely manner. However, I was disappointed with the service given during my stay. 1.... More 

Was this review helpful? Yes 1
4 reviews 4 reviews
3 of 5 stars Reviewed December 8, 2014

The hotel room is spacious and the Staff here is courteous. However there several point need to comments for improvement. Carpet quite dusty. Shower room need replacement on the soap holder rather then leaving the bare nail on the wall rusted. Toilet bowl seat is old and yellow. Air - con is not cold despite setting to 5degC. Hope to... More 

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George Town, Malaysia
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed November 3, 2014

I stayed for two nights and keeping a mental note that I will not return in the future. The hotel is located in the centre, next to a shopping mall. The room is large, fully carpeted, with full amenities (toothbrush, cotton bud, shaver, cloth iron, dryer), equipped with shower, and bath tub. There is daily newspaper in the morning and... More 

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13 reviews 13 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed September 21, 2014

Location is ok, the receptionist is friendly & breakfast is limited but it's ok. The room is spacious... But This hotel needs a serious makeover... Bad lighting, Broken powerpoint, blanket with holes, Towel needs to be changed & toilet is ok. Overall I didn't like my stay there.

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Malacca, Malaysia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 14, 2014

I spent 2 nights here. Nice room. Comfortable bed. The only setback, I was given a smoking room! The smell of cigarette was appalling the moment I opened the door. I was told that they do not have any other room because it was fully booked. I was there with a large group from the Ministry of education. Most probably... More 

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NE scotland
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed August 23, 2014

Stayed here for a week on business. The rooms are dated and dirty, hair in the bathroom and shower, and curly ones on the toilet. Disgusting. The towels are washed out and poor quality. The air con would only work in ice cold mode. It took 4 days of complaining to get it sorted. Sleep quality is poor due to... More 

Was this review helpful? Yes 1
Trieste, Italy
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 18, 2014

Modern hotel with spacious and quiet rooms, good breakfast with lot of choice, free parking and wifi. A good choice if you are driving. Maybe the best value for money in Kuantan. Hotel staff is also very good.

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Petaling Jaya, Malaysia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 3, 2014

Room was big for 3 adults & 2 children to stay. TV channel was disappointing with no cartoon network. Towels were smelly. Complained that toilet bowl can't flush but no maintenance came nor a different room change was offered. Because of not being able to flush, had to take a long walk to the lower ground toilet to do big... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Top Contributor
57 reviews 57 reviews
17 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed July 20, 2014

Was on a short working to Kuantan, and stayed for 1 night here recently. Booked the hotel room with Agoda, and got a much cheaper room rate. I checked in at about 5.00 pm, and was upgraded to a Deluxe room, which was nice of them. The lobby was quite grand and spacious, with the reception area on the left... More 

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Additional Information about M.S. Garden Hotel Kuantan

Address: Lot 5 & 10, Lorong Gambut, Off Jalan | Beserah, Kuantan 25300, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4 star — M.S. Garden Hotel Kuantan 4*
Number of rooms: 204
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Hotel Style:
#4 Luxury Hotel in Kuantan

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Room/suite (17)
Hotel & grounds (6)
Dining (4)
Business center/function rooms (2)
Bathroom (3)
Pool/beach area (1)
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