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Hyatt Regency Kuantan

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Teluk Chempedak, Kuantan 25050 , Malaysia
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Hyatt Regency Kuantan
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Hyatt Regency Kuantan
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611 reviews from our community

Traveler rating
    106
    182
    155
    94
    74
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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Kuala Lumpur, Malaysia
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Was heavily pregnant when I was there for a short holiday with my mom and daughter. The receptionist had a bit of trouble finding our booking but he was nice enough. Finding the room was a bit of a maze. It was a beautiful room but dusty - probably had not been lived in for awhile. The food was quite... More 

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Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed 4 days ago NEW

The condition of the room that I stayed in is considered hazardous where the profiling of the flooring was detached and caused my mum to almost trip on it (it could be worse than this). Safety is something that I cannot compromise.

Review collected in partnership with Hyatt Hotels

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KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Sir / Madam, Thank you for sharing with us your feedback. It is with regret that we hear of your unfavourable room condition, please accept our sincere apology. Rest assured that our guests' safety remains our top priority and the issue that you have brought up is being addressed immediately. We hope that the incident has not marred your... More 

Travelers are raving about these Kuantan hotels

Semarang, Indonesia
Top Contributor
52 reviews 52 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Have been here a few times over the last twenty years. The most recent visit in May 2015 will be my last, unfortunately. It isn't really the 'get away from it all, total relaxation' resort it used to be. Instead, it is a kind of glorified mid-range country club, which seems to specialise in hosting corporate bonding weekends. The pool... More 

Was this review helpful? Yes 1
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Sir / Madam, Thank you for taking time to share with us your experience. At this stage please accept our apologies on the unfavourable stay. We appreciate a lot your feedback and will share your comments with the rest of team such as we can ensure corrective actions. We work intensively to finalise our upcoming renovations schedule hoping to... More 

Kuala Lumpur, Malaysia
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great and warm welcome by the staffs, feel happy upon arrival and the bell boy also very friendly. Stay here for 3 days, room with sea view. Clean room with complete amenities. Nice pool near to coffee house. Breakfast with varieties, local and western selection. Breakfast venue with sea view too. We enjoy our dinner at the coffee house too.... More 

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KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for writing to us on your recent stay experience. Great to hear that your business trip was fruitful and that you were able to enjoy the hotel recreational facilities as well. We are glad that Chef Pari was able to reach out to you and recommend you some dining choices. We look forward to welcome you... More 

Kuala Lumpur, Malaysia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I went here as my weekend getaways seems I had a very bad weekdays! Once arrived, I was so glad because the weather was so great. Even tho it quite hot but it's windy. Check in process was fast and staffs were so friendly. One of the staffs assisted me to find my room and I stayed at Village 4... More 

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KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Sir / Madam, Really great to hear that your weekend getaway was an enjoyable and relaxing one. Thank you for your support and sharing your experience with us. We look forward to welcome you back for another short holiday soon. Best regards, Kostas Batalas General Manager More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice beach resort with amazing pools and location. There are two swimming pool clusters - one for family and kids and the other for the serious pool users. You can roll off your bed and hit the beach, but be very careful during the monsoons. Staff have always been very nice and accommodating to my large family of 6.... More 

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KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear MaiDeen, It is wonderful to hear that you and your family had a great time, especially the kids. Thank you for choosing to stay with us and sharing your holiday experience. We look forward to warmly welcome you and your family back to the resort. Best regards, Kostas Batalas General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Very beautiful sandy beach front, good food and child friendly hotel. Our dinner was entertained by a lovely serenade of local songs. The only setback was the parking facility, if you return back to the hotel after an afternoon excursion, chances are you gonna have to park your car by the roadside or at a very secluded and dark carpark... More 

Review collected in partnership with Hyatt Hotels

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KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Hairol, We are glad to hear that your family getaway was an enjoyable one and that you were able to enjoy both the hotel facilities as well as the beautiful attractions in Kuantan. We have taken note on your feedback regarding the second car park and will highlight it to our security team. We look forward to welcome you... More 

Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed 1 week ago

Old, dated needs and upgrade pronto!! Before I booked this hotel I was fore warned that I will be disappointed but I wanted to experience it to make my own judgements. I know and have stayed in the Kuantan Hyatt many times before but was so disappointed to see the condition of the hotel. Breakfast staff at restaurant were lackadaisicall,... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Claudine, Thank you for sharing with us your feedback. We appreciate your comments and understand that the issues you have highlighted are fundamental. They have been brought to the attention of the respective teams and rest assured that immediate action will be taken. We hope to have the opportunity to warmly welcome you back after the renovation completion. Best... More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 1 week ago

Extremly good place for a total relaxation and enjoying the beach. The quality of food and SPA is good. Rooms needs to be done a bit modern look. Great location on the beach and the external ambience is really nice. Continental food choices are just around the corner in form of MCD & KFC.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Shree, Great to hear you had a relaxing and enjoyable vacation. Our therapists at Bayou Spa does a great job in providing rejuvenating treatments. We hope you will be taking another Cuti-cuti Malaysia as we look forward to welcome you back. Best regards, Kostas Batalas General Manager More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Rooms are very old. Toilet sink was cracked and stained. No bathrobe provided. Very basic and expensive for the level of room decor and freshness provided. And there were no switches to turn of the bedside and floor lamps. Had to switch these off manually at the wall plug.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Nicholas, Thank you for taking time to share with us your feedback. We extend our apologies on the unfavourable experience. We have taken your comments on board for improvement. The property owners and Hyatt are planning for a remodelling programme to provide facilities that meets the needs of today's travellers. We hope to have an opportunity to welcome you... More 

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