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Hyatt Regency Kuantan

4.5 of 5 Teluk Chempedak, Kuantan 25050 , Malaysia
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Hyatt Regency Kuantan
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Hyatt Regency Kuantan
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553 reviews from our community

Traveler rating
    93
    170
    142
    82
    66
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178
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82
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Auckland, New Zealand
Contributor
18 reviews 18 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A good hotel and friendly staffs. The restaurant and pool bar is great and the chefs are great. Nothing is too difficult for them the reception staff are friendly and efficient. The pool bar bartenders are fantastic.

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for sharing with us your holiday experience. We are pleased to hear that your stay was a pleasant one and that our associates were on hand to offer assistance. We look forward to warmly welcome you back to the resort for another Malaysian holiday. Best regards, Chen Yee Wang Director of Rooms More 

Hong Kong, China
Top Contributor
72 reviews 72 reviews
44 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was my first time to visit Kuantan. I first got to know the place when I saw a picture of the hotel from Hyatt website. The hotel is located on Telok Chempdak beachfront, a 20-minute taxi ride from Kuantan airport. The staff was very friendly and helpful in general. Being a platinum Gold passport member, I was upgraded to... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for your encouragement and your constructive feedback. We value your feedback and will continually strive to improve on the facilities and services provided. The resort is scheduled to undergo a remodelling programme and would offer upgraded facilities that would meet the ever-changing needs and lifestyles of travellers. We hope to welcome you back to the resort... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a great hotel in Telok Cempedak, Kuantan. Location is strategic for anyone who wants a close retreat with the family, loved ones as you shall be given to good food choices (restaurants & cafes) and swimming pools to chill by next to the seas. The place is well amenitized with gym and spa, tennis courts and best of... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Vincent, Thank you for your kind words and support. It would definitely brighten our associates’ day. We are glad that your family getaway was an enjoyable one and that the rain did not dampen your stay experience. We look forward to welcoming you back on your next holiday. Best regards, Chen Yee Wang Director of Rooms More 

London
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 5 weeks ago

The best thing about the hotel was the friendly staff and the location. The rooms were okay, but the tv reception was bad and the wifi not reliable. It is a shame that the neighbours are McDonalds, KFC and Starbucks, but that is something the hotel can's do anything about. Nice beach walks towards a fisherman's village to the north,... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Madam, Thank you for sharing with us your family holiday experience. We have shared your valuable feedback regarding the tv reception and the WiFi connection to our associates for rectification. We hope to have the opportunity to welcome you back to resort in the future. Best regards, Chen Yee Wang Director of Rooms More 

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 23, 2014 via mobile

Came here for a vacation with my family. Booked 3 seafront views rooms. Was totally appalled by what we received upon check-in. Room 1: 1. Upon entry, floor is damp. 2. Room is far from immaculately made up or cleaned. 3. Used tissue in drawer 4. Fixtures, sockets, dir knobs are either dirty or faulty. 5. Missing teaspoon and, face... More 

Was this review helpful? Yes 2
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Ang, Thank you for taking time to share your experience with us. Please accept our sincere apologies on the unfavourable conditions you and your family encountered. Please be assured that we value your feedback and will continually strive to improve on the facilities and service quality. Best regards, Chen Yee Wang Director of Rooms More 

Karaikudi, India
Top Contributor
66 reviews 66 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 19, 2014

Family and I were looking for a quick break. Chose Hyatt due to our previous experiences with them and must say we were not disappointed at all despite some of the less than complimentary reviews I've seen on them. Right from the start, checking in was done by a gentleman named Niraj,throughout our stay, was made memorable by their staff... More 

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for your support and sharing with us your family holiday experience. We are glad to hear that the team took care of you and your family and we will definitely share your kind words with Niraj, Kala and Farhana. We look forward to welcoming you back for another holiday. Merry Christmas and A Very Happy new... More 

Contributor
13 reviews 13 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 9, 2014

This was my second visit after 3 years ago, the room is old and need refurbishment. The location is great, convenient store, eatery, fast food and night market is just a few steps away the hotel. The beach is clean and the facilities is well maintained. We always like the seaview room, it has great view in the morning and... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Stacy, Thank you for your loyal support and taking time to share with us your holiday experience. We are glad to hear that you continue to enjoy the facilities and the wonderful views of the South China Sea. We look forward to welcoming you back for more short getaways. Best regards, Chen Yee Wang Director of Rooms More 

Kuala Lumpur, Malaysia
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 9, 2014

Spent 5 days here for a business trip. I stayed here before in 2010 and from my recent trip in Dec 2014, I noticed a drop in quality, service and standard. No doubt the hotel has all the facilities like 2 pools, tennis court, beachfront, gym, spa and 2 restaurants but housekeeping and maintenance needs to improve. The place needs... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Madam, Thank you for taking time to share with us your feedback. Please accept our sincere apologies on the shortfall of service provided and the miscommunication for your ground transportation. We understand your disappointment with the facilities and services offered and your comments have been addressed with the team for immediate improvement. Best regards, Chen Yee Wang Director of... More 

Luxembourg City, Luxembourg
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 9, 2014 via mobile

The first room we got wasn't to our taste, it was very basic. More like something I would expect elsewhere, not in Malaysia. The staff were very helpful and showed us around a few other rooms. The hotel wasn't full and it was rainy season. Which didn't help the appearance of the entire resort. The room we picked was clean... More 

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Kean, Thank you for your constructive feedback. The issues you have highlighted are fundamental and we have shared your comments with the team to be actioned upon immediately. Please accept our sincere apologies and we hope to have the opportunity to welcome you back to the resort once the remodelling programme is completed. Best regards, Chen Yee Wang Director... More 

Weston super Mare, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 3, 2014

This was our final hotel after driving from KL for a little over two weeks. We opted to stay in a club roomwhich I think was a good choice. Check-in was smooth and our room had sea views which were good. The plus factor was the drinks and snacks provided for free early evening. Cocktails were most generous and the... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for sharing your holiday with us and hope that your two week holiday in Malaysia was a 'Truly Asia' experience. We are glad to hear that your stay in the Regency Club room and Regency Club Lounge was enjoyable. We appreciate your constructive feedback which encourages us to strive harder in providing memorable experiences for our... More 

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Additional Information about Hyatt Regency Kuantan

Address: Teluk Chempedak, Kuantan 25050 , Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Kuantan 4.5*
Number of rooms: 330
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Also Known As:
Hyatt Regency Kuantan Hotel Kuantan
Kuantan Hyatt Regency
Hyatt Kuantan
Hotel Style:
#3 Luxury Hotel in Kuantan
#4 Spa Hotel in Kuantan

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