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Hyatt Regency Kuantan

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Teluk Chempedak, Kuantan 25050 , Malaysia
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Hyatt Regency Kuantan
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Hyatt Regency Kuantan
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670 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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London
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed at the Hyatt Regency during the last week of July 2015. Ordinarily there is little point in writing a review for a hotel that is to close for a year for refurbishment as staff moral is down and things go into disrepair. Whilst this seemed to be the case in relation to the rooms and restaurants the pool... More 

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Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I recently spent four nights at the Hyatt near Kuantan and really enjoyed my stay. The hotel is to close soon for a complete refurbishment and although it is looking a bit dated I really enjoyed my large and airy room with a nice outlook into the garden. I found the food in the Kampung restaurant very good and the... More 

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Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My family and I are regulars to this hotel and we have enjoyed our stay each time we have been here. It is the closest beach front hotel to Kuantan Town and the beach is really beautiful. However, as the management themselves realize, the hotel has seen better days before. It has aged quite a bit and it is surely... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
4 of 5 stars Reviewed 1 week ago

kind of worried about the bad review beforehand but turns out the stay was marvelous. best hotel in kuantan area even with its deficiencies Pros 1. staff service was great.. been lots of hotel where staff are apple-polisher to foreigners only but here everyone same.. even CS call back to enquire if i had my order received.. never got this... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed 2 weeks ago

We chose to Hyatt Regency Kuantan, thinking that it was a Hyatt brand, we cannot go wrong. But everything was a disappointment. Despite I was a corporate client, I was given the worst room. Room was rundown, there was stain in bath tub, furniture and toilet bowl were peeling off. Definitely not worth the money I paid

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear En. Abdul Rashid, We regret to hear of your uncomfortable stay experience. Please accept our sincere apologies. The hotel would be undergoing renovations as of 1 September 2015 and we hope to have the opportunity to welcome you back upon completion of the renovations. Best regards, Kostas Batalas General Manager More 

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1 review
4 of 5 stars Reviewed 2 weeks ago

We enjoyed the stay at the Hyatt. The beach is beautiful and it is within walking distance to the night market. The hotel is a bit older comparing to other Hyatt hotels, but the hotel will be closed for renovation starting this September for 1 year.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Sir / Madam, Good to hear that you enjoyed the beach. We look forward to welcoming you back to the resort once the renovations are completed. Best regards, Kostas Batalas General Manager More 

Kuala Lumpur, Malaysia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Recently, went to Kuantan for a short trip. Put a night at this hotel however find a very poor room maintained. Furniture are old. Bathroom have stained....overall not worth for money with a 5 stars rate.

Was this review helpful? Yes
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Suzanne, Thank you for sharing your comments with us. The resort will be undergoing renovations soon to meet with the ever-changing needs and lifestyles of guests. We hope to have the opportunity to welcome you back after the renovations. Best regards, Kostas Batalas General Manager More 

1 review
1 of 5 stars Reviewed 2 weeks ago

(1) Lizards in room (2) Holes in floor (3) No hot water (4) Infested with squirrels and squirrel droppings all over the balcony and corridor. (5) Expensive. The same price as the Grand Hyatt in Kuala Lumpur

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for taking time to share your feedback with us. The hotel renovations will take place soon and the issues that you have highlighted will be addressed. We hope to welcome you back after the renovation completion. Best regards, Kostas Batalas General Manager More 

Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Rooms desperately need to be refurbished. Furniture, equipments and towels are well beyond its used by date. Buffet spread were confusing with numerous inclusion and exclusion of certain food within the dining area. Worse still, Reception staff informed that I would be eligible for discounts on F&B as the room was booked under a corporate arrangement. When checking out, the... More 

Was this review helpful? Yes
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Mr. Quah, Thank you for taking time to provide us with your valuable feedback. Please accept our sincere apologies on the misunderstanding on the discounts and uncomfortable stay experience. The hotel would be undergoing renovations very soon and we hope that we would have the opportunity to welcome you back. Best regards, Kostas Batalas General Manager More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel with a truly seaside resort ambience.great hospitality with friendly and helpful staff.Its location is ideal,tucked at a quiet corner of a beautiful and busy beach.It is nearly a tropical paradise.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Azhar, Thank you for your kind comments. Glad to hear that you had a good holiday. We look forward to welcoming you back after the hotel renovations. Best regards, Kostas Batalas General Manager More 

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