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All 39 Kuantan hotels

Hyatt Regency Kuantan

4.5 of 5 Hotel   |   Teluk Chempedak, Kuantan 25050 , Malaysia
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51%
Ranked #8 of 39 hotels in Kuantan
A recent review
3 of 5 stars reviewed 1 week ago
ReineClaude Puerto Pension-Puerto princesa-Palawan
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491 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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Puerto Pension-Puerto princesa-Palawan
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago NEW

We spent one night at Hyatt Regency Kuantan in June .The beach is clean ,swimming pools and garden are nice.Very attractive.. But the small room ,even we can see a part of the pool, was facing the stairs.So everybody could see us inside.The bathroom was tiny and a lot of moisture.There was also a leaking.This hotel is overpriced and does... More

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Reine, Thank you for your valued feedback. We regret to hear of your recent stay experience. The remodelling programme consultations between Hyatt and the property owners are under way to enable the hotel to offer facilities and amenities that meets with the changing needs and lifestyles of today's travellers. We hope to have the opportunity to welcome you back... More

Singapore
Contributor
15 reviews 15 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This is how a beach hotel should be run! The front desk staff was simply superb -- went out of their way to be helpful and accommodating; their genuine friendliness and warmth was impressive and made our stay special. Although it is not a new hotel, the upkeep is good. Breakfast buffet spread is generous and of good quality, unlike... More

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Besuki, Thank you for taking time and writing to us on your stay experience. We are glad to hear that you were well taken care of and that you enjoyed the facilities and the beach. We shared your kind comments with the team. Hyatt and the property owners are in discussion for the property to undergo a remodelling programme.... More

Kuala Lumpur, Malaysia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Well maintained property despite the years it has been in operation, credit to the high Hyatt standards. Love the club floor facilities and being on ground floor overlooking the beach made the club floor experience a special one indeed. My daughter loves to run around on the carpet grass enjoying the sea breeze whilst my husband and I sipped tea... More

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Aisha, Thank you for your valued support and kind comments. It is good to hear that your recent family getaway was a pleasant one and that you and your family enjoyed the facilities. The property owners and Hyatt are discussing for a remodelling programme to ensure that facilities and amenities meets with the changing needs and lifestyles of today's... More

Cambridge, United Kingdom
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love the place and the area. It is a tropical setting and the dining room has beautiful views of the sea. The staff were amazing and always willing to assist. The rooms are always ok and I agree a little dated, but I didn't care as I didn't spend much time there. The beach is stunning as is the... More

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Willow, Thank you for sharing with us your delightful experience during your recent family holiday. In light of the changing needs and lifestyles of today's travellers, the owners of the property and Hyatt are discussing plans for a remodelling programme to take place. Upon completion of the remodelling programme, we hope to warmly welcome you and your family back.... More

Kuala Lumpur
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Price - Rating: 3/5. Room rate is at the high side despite low/shoulder season, given to the service provided and facilities, it was not commensurate to the price. Friendliness of staff - Rating: 3/5. Receptionist/Front Desk were average and could be better. A well claimed 5 star hotel, I am expecting a 5 star service i.e. let the Manager visit... More

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you providing us with your valued and constructive feedback. It is with regret that we hear of your unsatisfactory stay experience. Please accept our sincere apologies. The hotel has been in operations for quite a long time and we understand your disappointment with the facilities and amenities. The owners of the property and Hyatt are in consultations... More

Kuala Lumpur, Malaysia
Top Contributor
138 reviews 138 reviews
63 hotel reviews
205 helpful votes 205 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is my 2nd review of this hotel, and this time, the difference is that I stayed in a garden room vs a seaview room the 1st time around. The good: * Nice beach. Teluk Chempedak next to the hotel is very nice. The hotel provides lounge chairs at the beach, which is very nice. * Decent service. The staff... More

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for your kind support and valued comments. The location of the hotel is strategic especially for travellers that are looking for a beach getaway. Telok Chempedak has changed quite a bit and travellers now are able to find popular restaurants and cafes too. The hotel has been on Telok Chempedak for a long time and to... More

Palm Springs, California
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A great destination for a weekend or couple of days getaway, especially from KL. It is rare to find a hotel that is only feet from the water as this one is on Chempedak Beach. I suggest a sea view room as you will also be just yards from the ocean with a wonderful view. Excellent beach, two very nice... More

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Arunachalam, Thank you for your positive and detailed feedback on your recent stay experience. We are fortunate to be located on Telok Chempedak beach which offers guests a great beach and beautiful sunrise. We will definitely share your kind comments with our colleagues at the restaurants. Hyatt and the property owners are in discussions for a remodelling programme to... More

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were there for 3 days - service is excellent - Request for a sea-view facing room if sitting at the balcony, watching the sea and the sunrise is what you would enjoy....The hotel is perfect for people who have taken a short break from busy work schedules - gives us time to bask in the simplicity of life -... More

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Katrine, It is good to hear that your short break at the hotel was a pleasant one and that you and your guests were able to enjoy the morning sunrise from your rooms. We thank you sharing this with us. We will share your positive notes with our Concierge and Front Office team and commend them on their actions.... More

Bristol, United Kingdom
Senior Contributor
47 reviews 47 reviews
36 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We spent 2 nights here at the end of our Malaysia trip. I was a bit wary due to the many negative reviews but it was convenient for handing our car back at Kuantan airport. I debated staying one more night at the Tanjong Jara and reducing this by one night but wanted to see a little of Kuantan as... More

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Madam, Thank you for your time, sharing with us your valuable comments. We do regret to hear that your holiday was not up to expectations. It was most unfortunate that the services provided fell short of the quality that it should have been. Do accept our sincere apologies and please rest assured that the points highlighted are taken in... More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel facilities are great, with a wonderful beach, rooms a little dated, but as all the Amenities good place to chill for a long weekend with family. fast food outlets near by for a cheap meal outside hotel.

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Steve, Thank you for sharing with us your kind comments on the hotel's facilities, amenities and rooms. We are delighted that your stay was a pleasant one. To meet the changing needs and lifestyles of today's travellers, the owners and Hyatt are in negotiations for a remodelling programme for the hotel. We look forward to welcome you and your... More

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Additional Information about Hyatt Regency Kuantan

Address: Teluk Chempedak, Kuantan 25050 , Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Kuantan 4.5*
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Also Known As:
Hyatt Regency Kuantan Hotel Kuantan
Kuantan Hyatt Regency
Hyatt Kuantan

478 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Spa Hotel in Kuantan
Hotel Class
Official Description (provided by the hotel)
Hyatt Regency Kuantan Resort is an idyllic Kuantan resort located on the luxury stretch of Telok Chempedak’s pristine beachfront, on the east coast of the Malaysian Peninsula. This five-star hotel in Kuantan is just a 20-minute drive from Kuantan Airport and a mere five minutes away from cultural attractions, the culinary scene and the central business district of Kuantan city. With 330 rooms including luxury Regency Club™ rooms and suites, housed in a cluster-style low-rise building, this hotel in Kuantan is surrounded by beautifully landscaped lawns and two outdoor swimming pools with a sweeping vista of the South China Sea. Savour East Coast delights that will whet your appetite from the very first bite at Kampung Restaurant. Adjourn to the Italian Bistro for authentic Italian cuisine that will satisfy even the most discerning epicureans. Enjoy pre-dinner drinks at Sampan Bar, followed by casual dishes of tantalising seafood and grilled meats at Coals on the Beach, with the alluring South China Sea never leaving your sight. To conclude a perfect evening there is also dancing to live music at the Chukka Fun Pub. Step into Bayou Spa where revived ancient therapeutic treatments lull your senses, work up a sweat at the fully equipped Club Olympus or simply soak up the sun and do nothing at all. ... more   less 
Number of rooms
330

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