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Hyatt Regency Kuantan

4.5 of 5 Teluk Chempedak, Kuantan 25050 , Malaysia
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Hyatt Regency Kuantan
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Hyatt Regency Kuantan
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549 reviews from our community

Traveler rating
    92
    168
    141
    82
    66
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177
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82
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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London
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

The best thing about the hotel was the friendly staff and the location. The rooms were okay, but the tv reception was bad and the wifi not reliable. It is a shame that the neighbours are McDonalds, KFC and Starbucks, but that is something the hotel can's do anything about. Nice beach walks towards a fisherman's village to the north,... More 

Was this review helpful? Yes
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Came here for a vacation with my family. Booked 3 seafront views rooms. Was totally appalled by what we received upon check-in. Room 1: 1. Upon entry, floor is damp. 2. Room is far from immaculately made up or cleaned. 3. Used tissue in drawer 4. Fixtures, sockets, dir knobs are either dirty or faulty. 5. Missing teaspoon and, face... More 

Was this review helpful? Yes 2
Karaikudi, India
Top Contributor
64 reviews 64 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Family and I were looking for a quick break. Chose Hyatt due to our previous experiences with them and must say we were not disappointed at all despite some of the less than complimentary reviews I've seen on them. Right from the start, checking in was done by a gentleman named Niraj,throughout our stay, was made memorable by their staff... More 

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for your support and sharing with us your family holiday experience. We are glad to hear that the team took care of you and your family and we will definitely share your kind words with Niraj, Kala and Farhana. We look forward to welcoming you back for another holiday. Merry Christmas and A Very Happy new... More 

Contributor
13 reviews 13 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was my second visit after 3 years ago, the room is old and need refurbishment. The location is great, convenient store, eatery, fast food and night market is just a few steps away the hotel. The beach is clean and the facilities is well maintained. We always like the seaview room, it has great view in the morning and... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Stacy, Thank you for your loyal support and taking time to share with us your holiday experience. We are glad to hear that you continue to enjoy the facilities and the wonderful views of the South China Sea. We look forward to welcoming you back for more short getaways. Best regards, Chen Yee Wang Director of Rooms More 

Kuala Lumpur, Malaysia
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent 5 days here for a business trip. I stayed here before in 2010 and from my recent trip in Dec 2014, I noticed a drop in quality, service and standard. No doubt the hotel has all the facilities like 2 pools, tennis court, beachfront, gym, spa and 2 restaurants but housekeeping and maintenance needs to improve. The place needs... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Madam, Thank you for taking time to share with us your feedback. Please accept our sincere apologies on the shortfall of service provided and the miscommunication for your ground transportation. We understand your disappointment with the facilities and services offered and your comments have been addressed with the team for immediate improvement. Best regards, Chen Yee Wang Director of... More 

Luxembourg City, Luxembourg
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The first room we got wasn't to our taste, it was very basic. More like something I would expect elsewhere, not in Malaysia. The staff were very helpful and showed us around a few other rooms. The hotel wasn't full and it was rainy season. Which didn't help the appearance of the entire resort. The room we picked was clean... More 

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Kean, Thank you for your constructive feedback. The issues you have highlighted are fundamental and we have shared your comments with the team to be actioned upon immediately. Please accept our sincere apologies and we hope to have the opportunity to welcome you back to the resort once the remodelling programme is completed. Best regards, Chen Yee Wang Director... More 

Weston super Mare, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was our final hotel after driving from KL for a little over two weeks. We opted to stay in a club roomwhich I think was a good choice. Check-in was smooth and our room had sea views which were good. The plus factor was the drinks and snacks provided for free early evening. Cocktails were most generous and the... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for sharing your holiday with us and hope that your two week holiday in Malaysia was a 'Truly Asia' experience. We are glad to hear that your stay in the Regency Club room and Regency Club Lounge was enjoyable. We appreciate your constructive feedback which encourages us to strive harder in providing memorable experiences for our... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Attended wedding dinner at this hotel and I must say that the experience leave much room for improvement. Some tips for others attending or planning to use this venue for their event: Do provide some advise on which car park to use. The event that I attended is nearer to car park B, which is free whereas car park A... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for taking time to share with us your feedback and it is received positively. Rest assured that continuous training is provided to improve the quality of services offered for better guest experiences. We hope that we would have to opportunity to warmly welcome you back to the resort soon. Best regards, Chen Yee Wang Director of... More 

Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Location is great and the beach fronting the hotel does have clean, white sand. The hotel fronts the vast South China Sea,just a few steps from your hotel rooms. Granted that this hotel is rather old, but the upkeep is decent and the lawns are noticeably well manicured. Service is reasonable at the front counters. WiFi works nicely and breakfast... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Fauzi, Thank you for taking time to share your holiday experience with us. We are pleased that you had an enjoyable beach getaway. We have highlighted your feedback, with regards to the tv sets, to our Engineering Department to find a solution. We look forward to welcoming you back to the resort for another Cuti-Cuti Malaysia soon. Best regards,... More 

Ingolstadt, Germany
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 23, 2014

Stayed at Hyatt with my wife for 6 nights starting from October 7th this year. From the beginning I was very impressed with the attitude of the staff, who seem genuine not like in other hotels. We received immediately an upgrade to a sea-view room and a voucher at the hotel spa. The hotel has 2 nice swimming pools and... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Victor, Thank you for your kind comments and we are delighted that your stay with us was a memorable one. We are very grateful for your encouragement and will definitely share your compliments with the team. Your loyal support is much appreciated and we look forward to warmly welcome you back to the resort. Best regards, Chen Yee Wang... More 

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Additional Information about Hyatt Regency Kuantan

Address: Teluk Chempedak, Kuantan 25050 , Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Kuantan 4.5*
Number of rooms: 330
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Also Known As:
Hyatt Regency Kuantan Hotel Kuantan
Kuantan Hyatt Regency
Hyatt Kuantan
Hotel Style:
#4 Luxury Hotel in Kuantan
#4 Spa Hotel in Kuantan

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