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Hyatt Regency Kuantan

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Teluk Chempedak, Kuantan 25050 , Malaysia
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1 room 1 guest
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Hyatt Regency Kuantan
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684 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kuala Lumpur, Malaysia
5 of 5 stars Reviewed 5 days ago NEW

It was my third stay here over at your Kuantan branch, overall, it was satisfactory, quiet & peaceful - ideal for family or businesses, location were excellent, nearby the infamous Teluk Cempedak with Starbucks,Mc'Donalds,etc... Unfortunately it is coming to a renovation period for a year...

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Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

This was a business trip in July 2015 and I was a guest in this hotel for 5 nights. My room was in Village 4 which I heard was the newer wing. Space in the room was not an issue but the fact that it was poorly maintained and outdated is. With the Hyatt name I had expected Hyatt standards... More 

Was this review helpful? Yes 1
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Sharry, Thank you for taking time to write and share with us your feedback. Please accept our sincere apologies on the unfavourable experience. The points that you have raised will be addressed during the renovations when the hotel closes on 1 September 2015. We hope to have to opportunity to welcome you back to experience the hotel upon completion... More 

Travelers are raving about these Kuantan hotels

Kuala Lumpur, Malaysia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

My family and I had an enjoyable stay at Kuantan Hyatt Hotel over the weekend recently. Our experience was a short but sweet trip overall. The hotel staff was helpful and polite. We like the room - comfortable beds and well-furnished room. In addition, we were even serenaded with music while having our dinner at Kampung Restaurant. We will definitely... More 

Review collected in partnership with Hyatt Hotels

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KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Siew Fong, Good to hear that you had a memorable getaway. We hope to provide more extraordinary experiences upon the completion of the hotel renovation. Best regards, Kostas Batalas General Manager More 

KUALA LUMPUR, Malaysia
1 review
4 of 5 stars Reviewed 1 week ago

Lovely place to stay with its unique location. Have been a frequent guest here and witness the service is always up to the standard. Looking forward for its opening after the renovation for 1 year. I'm very sure that Hyatt Regency Kuantan will be open back and welcome me with their great hospitalities.

Review collected in partnership with Hyatt Hotels

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KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Tunku Shahrin, Thank you very much for your kind words. We too are eager to warmly welcome you back upon the renovation completion. Best regards, Kostas Batalas General Manager More 

Kuala Lumpur, Malaysia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here end of last year. Really liked the location as it is situation on Teluk Chempedak itself and plenty of eateries which opens until late. The weekend evenings are great with many activities going on by the beach. Hotel itself is very old but staff were friendly. Manage to use the gym as well and they do have a... More 

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KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for taking time to share your feedback with us. The hotel would be closing on 1 September 2015 to undergo extensive renovations. We hope to have the opportunity to welcome you back to a newly renovated resort. Best regards, Kostas Batalas General Manager More 

singapore, Singapore
1 review
4 of 5 stars Reviewed 2 weeks ago

hotel is well located, and the whole facility is well designed! it offers the much needed tranquility. value for money. there are several F&B options located just outside - local food, fast food, starbucks, 7-11. beautiful beach. great pool - they have two to cater to the entire hotel! staff are really great

Review collected in partnership with Hyatt Hotels

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KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Brenda, It is great to hear that your stay was enjoyable and relaxing. We look forward to welcome you back for another tranquil holiday after the renovation completion. Best regards, Kostas Batalas General Manager More 

singapore, Singapore
1 review
2 of 5 stars Reviewed 2 weeks ago

monkey invasions thorughout teh resotr and on room balconies without warning, poor service, average food, lights and doors in room broken, ordered filtered coffee and they delivered nescafe sachets!!. Booked spa on line but no record of bookingh and made to wait 35minutes

Review collected in partnership with Hyatt Hotels

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KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Karen, Thank you for sharing with us your feedback. We understand your frustration and extend our apologies. The resort will commence its renovations in September and we hope to have the opportunity to welcome you back. Best regards, Kostas Batalas General Manager More 

singapore, Singapore
1 review
4 of 5 stars Reviewed 2 weeks ago

been to this hotel 4 times, with the most recent during Aug 15. Not much changes from the 1st time we are here. This place is well kept and clean. The service is also good with friendly people around. A good place for family with kids. There are many activities outside the hotel. But you will need to ask around.... More 

Review collected in partnership with Hyatt Hotels

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KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Kok Keong, We are glad to hear that you and your family had an enjoyable stay at the hotel recently. We look forward to welcome you back for another family holiday upon completion for the resort's renovation. Best regards, Kostas Batalas General Manager More 

Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed 2 weeks ago

Room is running down, toilet and bathtub dirty, very poor housekeeping and front desk service. We registered three people but only a tooth brush given, used towel colkected and not replaced. Definitely out of my future list for family getaway.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Pin Hean, Thank you for taking time to share with us your feedback. Please accept our apologies in the shortfall of service quality. The resort will be commencing an extensive renovation and we hope to have the opportunity to welcome you back. Best regards, Kostas Batalas General Manager More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 2 weeks ago

The rooms may be oldish but every attempt is made to keep them clean. The staff at the Hyatt are top notch. I stay at the Hyatt in many countries & I must say these team working here are just outstanding.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Amir, Thank you for your continued support and encouragement. We look forward to welcome you back after the renovation. Best regards, Kostas Batalas General Manager More 

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