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All 39 Kuantan hotels

Hyatt Regency Kuantan

4.5 of 5 Hotel   |   Teluk Chempedak, Kuantan 25050 , Malaysia
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Hyatt Regency Kuantan
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Ranked #11 of 39 hotels in Kuantan
A recent review
4 of 5 stars reviewed 4 days ago
dwilca . Tampa, Florida
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453 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband, our son and I stayed at this resort in June of 2013 and we had a very good time. The staff is very friendly and helpful. The restaurants and bars are great but a little overpriced. The breakfast buffet is amazing. The beach is beautiful and the pools are big and also very nice. The first night we... More

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear dwilca, Thank you for having stayed with us and your kind words. It is great to know that you and your family enjoyed the facilities at the hotel and were well taken care of with regards to the new room arrangements. The beach is beautiful and we hope that you were able to catch the wonderful sunrises and enjoy... More

Senior Contributor
34 reviews 34 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is barely average in all aspects. Facilities are old and not very well maintain, meaning room, pool and rest rooms. Service at the pool area and the restaurant was ok but needed to request attention few times to obtain services. I cannot rate this hotel higher than average and could have been poor. I do not recommend it... More

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Pancho628, Thank you kindly for your providing us with constructive comments. It enables us to identify and take remedial measures and steps to enhance the facilities and services offered. The hotel with our owners and Hyatt are in discussions to schedule a remodelling programme to take place this year. It is our priority to continually strive to improve and... More

1 review
1 of 5 stars Reviewed 1 week ago

still here while writing this.not worth the money.very fugly room.its like you were in 70's. air condition doesnt work. location is good. such a waste. go to rocana for better value.im in sea view room. and they claimed it 5 stars.LOL

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sheila, We thank you for sharing with us your comments. It is with regret to hear of your less than satisfactory stay experience. In keeping with the ever-changing needs and lifestyles of guests, the hotel is in discussions with the respective parties for a remodelling programme to take place this year. We hope that we would be able to... More

KUALA LUMPUR, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Within 2 weeks, I have stayed twice at Hyatt Kuantan. The hotel location and sea view is fantastic. It is the best beach in Kuantan area.However, food service and quality need to be reviewed and improved to the Hyatt standard. I was having breakfast at around 9.30 am, not many guest at the Coffee House but I still need to... More

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KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Fazli, Thank you for taking time to provide us with feedback on your recent stay with us. We appreciate the constructive feedback as this helps us to continually strive for improvements. Your comments have been shared and discussed with the culinary team for immediate changes and re-trainings are taking place to improve the quality of services provided. We hope... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I booked 3 rooms for family and friends at this hotel for night of Mar 22, hoping for a quiet break at the beach. I was put into room 2419 which was between rooms 2418 and 2420 which housed the rest of my group. The soundproofing in the room walls and connecting door (which was closed) were so bad that... More

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Eng Chuan, Thank you for taking time and providing us with your valuable comments. We are sorry to hear of the setback during your stay experience. Your feedback has been shared with the relevant departments for remedial action. We have noted your preference for a quieter room and hope that this experience has not marred your perception of the... More

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I must start by saying all the poor reviews saying that the rooms are run down are justified. However, in Kuantan, near the city away from Cherating, this will be the best choice if you want a beach holiday. Service is excellent and a lot of smiling faces. Check-in was late but you get free food and drinks while waiting... More

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Kuala Lumpur, Malaysia
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 5, 2014

I have stayed at this resort several times before and returned due to its proximity to KL. This time I stayed for a weekend together with some friends. We checked in at the club entrance. This was very efficient and staff was friendly. Very nice sea view from the balcony. The room rate was very high for a room that... More

Was this review helpful? Yes 2
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear MickeyFontana, Thank you for your time and providing valuable feedback. Your feedback is taken on board to improve the hotel's facilities and services. We are glad that your overall stay was good and that you had a great evening at Italian Bistro and Chukka. The hotel is in the final stages of scheduling a remodelling programme for the guest... More

Petaling Jaya, Malaysia
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed March 3, 2014

Overall, the environment of the resort is superb and hard to complain. However, the rooms needs upgrade urgently. The furniture, mattress, and room decor is quite old and needs to be changed. The breakfast served is bad, and limited in choice. For RM 400++, you could really find a better resort elsewhere. I will not return to this hotel anymore,... More

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Micjas, Thank you for your time and feedback on the facilities and services at the hotel. Your valuable feedback is heard and taken on board to improve urgently. The hotel is scheduled to undergo a remodelling programme on the guest rooms. We do hope to welcome you back to the hotel to experience our new guestrooms. Best regards, Chen... More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2014 via mobile

We stayed for 7 days at this property. Awesome environment, great food, great service. The pool area is straight ahead by beach, easy to move and relax. The hotel is old but overall well maintained. In front of hotel are some local shops, as well 7/11 is around in case somebody needs a SIM cart. From the Kuantan airport 20... More

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Roger M, Thank you for sharing with us your stay experience. We are glad to hear that you had an enjoyable stay at the hotel. What a great way to spend the week. We do hope to welcome you back to the hotel soon to experience our new guestrooms when the remodelling programme is completed. Best regards, Chen Yee... More

Leeds, United Kingdom
Top Contributor
69 reviews 69 reviews
34 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed February 22, 2014

We last stayed at the Hyatt Kuantan almost 10 years ago and did not see too many changes. This time stayed for 5 nights, again without any problems. The Guest Ambassador, Rul, was very friendly and helpful as were all the reception staff. The hotel runs a free shuttle bus into Kuantan twice a day, so plenty of chances to... More

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Annechad, Thank you for taking time to share with us the experience of your stay. It is wonderful to know that your stay brought back memorable memories. We are glad that you were able to rediscover the charms of Kuantan and the lively scene just outside the hotel. We do hope to welcome you back to the hotel soon... More

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Additional Information about Hyatt Regency Kuantan

Also Known As:
Hyatt Regency Kuantan Hotel Kuantan
Hyatt Regency Kuantan Hotel
Kuantan Hyatt Regency
Hyatt Kuantan
Kuantan Hyatt
Address: Teluk Chempedak, Kuantan 25050 , Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 39 hotels in Kuantan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Kuantan 4.5*
Official Description (provided by the hotel):
Hyatt Regency Kuantan Resort is an idyllic Kuantan resort located on the luxury stretch of Telok Chempedak’s pristine beachfront, on the east coast of the Malaysian Peninsula. This five-star hotel in Kuantan is just a 20-minute drive from Kuantan Airport and a mere five minutes away from cultural attractions, the culinary scene and the central business district of Kuantan city. With 330 rooms including luxury Regency Club™ rooms and suites, housed in a cluster-style low-rise building, this hotel in Kuantan is surrounded by beautifully landscaped lawns and two outdoor swimming pools with a sweeping vista of the South China Sea. Savour East Coast delights that will whet your appetite from the very first bite at Kampung Restaurant. Adjourn to the Italian Bistro for authentic Italian cuisine that will satisfy even the most discerning epicureans. Enjoy pre-dinner drinks at Sampan Bar, followed by casual dishes of tantalising seafood and grilled meats at Coals on the Beach, with the alluring South China Sea never leaving your sight. To conclude a perfect evening there is also dancing to live music at the Chukka Fun Pub. Step into Bayou Spa where revived ancient therapeutic treatments lull your senses, work up a sweat at the fully equipped Club Olympus or simply soak up the sun and do nothing at all. ... more   less 
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