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Hyatt Regency Kuantan

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Teluk Chempedak, Kuantan 25050 , Malaysia
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Hyatt Regency Kuantan
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Hyatt Regency Kuantan
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573 reviews from our community

Traveler rating
    94
    174
    148
    86
    71
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185
148
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Stayed here for 2 nights celebrating our first wedding anniversary. This hotel very run down. Poorly maintained. Air conditioner broken. Room like a sauna. Sink and bath tub stained. Sliding and door lock to balcony broken. Cockroaches at buffet breakfast area. Ants in serving tray of pastries. Poor service at breakfast. Table not cleared promptly. Had to find own seats... More 

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Margate, Australia
Top Contributor
66 reviews 66 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Wow! Located right on the beach of Telok Cempedak with restaurants on the waters edge, 3 in total. The rooms and buildings are a little dated but still lives up to my 4 star rating. Coals Restaurant and the Italian Bistro meals were excellent however the Kampung Restaurant was below standard. The staff are very friendly and were helpful at... More 

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Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Other than stunning beachfront view, everything else is a disgrace. I have come to expect better Hyatt hospitality and for the price of nearly US$150 a night and increasing as I was told they are upgrading. It's not justifiable. It's not my first stay. I come here once a year since 3 years ago. But every year it just seems... More 

Was this review helpful? Yes 1
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Peter, We thank you for your support all this time and it is with regret that we hear of the unfavourable conditions. We are grateful that you have shared with us the areas that are experiencing a shortfall in service quality. The issues that you have highlighted will be actioned on immediately. We do hope to have the opportunity... More 

Kuala Lumpur, Malaysia
Top Contributor
57 reviews 57 reviews
34 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 1 week ago

Dont know where to start.. The room is old. The bathroom is bit disgusting i am sorry. The paint peeling off on frames, bath tub, shower etc etc. This hotel is to old.. Service is verrrryyyyyyyyyyyyyyyyyyyy slooooooowwwwwwww!!! We went for lunch after check in and i ordered beef rendang. It was OLD!! I had to return it and ask for... More 

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Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Doesn't lift up to its brand name. Old furnitures, mosquitoes and so-so service... Old furnitures - looks like its has not been renovated since 80's, Telephone key pad not functioning well, really need to be changed. Service staff not consistent in hospitality especially Front Desk ladies, not friendly and doesn't not offer any alternative options. Check-in was slow and confusion... More 

Was this review helpful? Yes 1
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Helmy, We are grateful that you have shared with us your feedback and offer our sincere apologies on the shortfall of service quality. The issues that you have highlighted will be actioned on immediately for improvement. A remodelling programme for the resort is being discussed with the property owners and we hope that we would have the opportunity to... More 

Subang Jaya, Malaysia
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Frankly speaking, the hotel did not make any big changes since my first stay back in 2001, the room the furniture and all its just the same. But the price is higher year by year, anyhow I keep coming back here because of the beach and the location of the hotel. Just an average stay, the staff are very friendly.... More 

Was this review helpful? Yes
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Kins, Thank you for your loyal support and making us your family's all-time favourite place to stay, all these years. We are in discussions to schedule a remodelling programme to take place and we look forward to reintroducing the resort to you and your family then. Best regards, Kostas Batalas General Manager More 

Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Made my reservation at one of the F&B outlet there (Italian Bistro) on 21st feb 2015. The staff who took my reservation was Rao. I requested for a table of two, preferably near the wine cabinet because i need a little privacy. and also a flower arrangement. I wanted to surprise my fiance for a special dinner. she totally got... More 

Was this review helpful? Yes
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Syazrin, It is with regret that we hear of your unfavourable experience at Italian Bistro. Please accept our sincere apologies on the matter. We have addressed your feedback with the associate and will ensure that service quality and customer relations are constantly upheld. Thank you for the compliment on Mr. Kirin, we will definitely share this with him. Best... More 

Kuala Lumpur, Malaysia
Top Contributor
71 reviews 71 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband took me here as a surprise on my birthday last weekend. The resort has quiet a nice property, clean water beach.. No seaweeds.. But the problem lies in the service.. Despite belonging to Hyatt the service does not match its standards. Not much of hospitality, if you request for soemthing it does not comes on a call as... More 

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KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Vishrutta, Firstly, a warm Happy Birthday to you. Thank you for taking time to write to us. It is with regret we hear that your surprise weekend was not as memorable as intended. We understand your frustration and it is certainly not representative of the Hyatt standard in where we have fallen short. It remains our priority to continually... More 

Senior Contributor
36 reviews 36 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Ok I got the ocean view room of the South China Sea. Need I say more? Nice property, the decor are a little dated but overall well maintained property. I had a minor unpleasant experience at the Regency Club - one of the waitstaff was extremely rude - he was stopping me from entering the room and warned me that... More 

Was this review helpful? Yes 1
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Sir / Madam, Thank you for your loyal support as a Hyatt Gold Passport member and writing to share with us on your recent stay. Please accept our apologies on the shortfall of service at the Regency Club. Rest assured that we have highlighted this to the team for re-training and immediate improvement. We look forward to welcoming you... More 

Singapore, Singapore
Contributor
19 reviews 19 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We drove from Singapore to Kuantan. Malaysian roads are excellent to begin with so we enjoyed the drive. After some 4.5 hrs of driving, you reach the resort which location wise is perfect. The beach is a really nice and clean one where you can spend hours lounging. The pools are also nice and if you have kids with you... More 

Was this review helpful? Yes
KUAKT, General Manager at Hyatt Regency Kuantan, responded to this review

Dear Praveen, Thank you for sharing with us you family holiday experience. We are glad that you and your family enjoyed the beach and swimming pools. We have also highlighted the airconditioning issue to our Engineering department for rectification. We look forward to the opportunity to welcome you back for another family getaway. Best regards, Kostas Batalas General Manager More 

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