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All 39 Kuantan hotels

Hyatt Regency Kuantan

4.5 of 5 Hotel   |   Teluk Chempedak, Kuantan 25050 , Malaysia
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51%
Ranked #9 of 39 hotels in Kuantan
A recent review
3 of 5 stars reviewed 2 days ago
Kimmi Zarul H Kuala Lumpur
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487 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Kuala Lumpur
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Price - Rating: 3/5. Room rate is at the high side despite low/shoulder season, given to the service provided and facilities, it was not commensurate to the price. Friendliness of staff - Rating: 3/5. Receptionist/Front Desk were average and could be better. A well claimed 5 star hotel, I am expecting a 5 star service i.e. let the Manager visit... More

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Kuala Lumpur, Malaysia
Top Contributor
138 reviews 138 reviews
63 hotel reviews
203 helpful votes 203 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is my 2nd review of this hotel, and this time, the difference is that I stayed in a garden room vs a seaview room the 1st time around. The good: * Nice beach. Teluk Chempedak next to the hotel is very nice. The hotel provides lounge chairs at the beach, which is very nice. * Decent service. The staff... More

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Palm Springs, California
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A great destination for a weekend or couple of days getaway, especially from KL. It is rare to find a hotel that is only feet from the water as this one is on Chempedak Beach. I suggest a sea view room as you will also be just yards from the ocean with a wonderful view. Excellent beach, two very nice... More

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Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were there for 3 days - service is excellent - Request for a sea-view facing room if sitting at the balcony, watching the sea and the sunrise is what you would enjoy....The hotel is perfect for people who have taken a short break from busy work schedules - gives us time to bask in the simplicity of life -... More

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Katrine, It is good to hear that your short break at the hotel was a pleasant one and that you and your guests were able to enjoy the morning sunrise from your rooms. We thank you sharing this with us. We will share your positive notes with our Concierge and Front Office team and commend them on their actions.... More

Bristol, United Kingdom
Senior Contributor
47 reviews 47 reviews
36 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We spent 2 nights here at the end of our Malaysia trip. I was a bit wary due to the many negative reviews but it was convenient for handing our car back at Kuantan airport. I debated staying one more night at the Tanjong Jara and reducing this by one night but wanted to see a little of Kuantan as... More

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Madam, Thank you for your time, sharing with us your valuable comments. We do regret to hear that your holiday was not up to expectations. It was most unfortunate that the services provided fell short of the quality that it should have been. Do accept our sincere apologies and please rest assured that the points highlighted are taken in... More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel facilities are great, with a wonderful beach, rooms a little dated, but as all the Amenities good place to chill for a long weekend with family. fast food outlets near by for a cheap meal outside hotel.

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Steve, Thank you for sharing with us your kind comments on the hotel's facilities, amenities and rooms. We are delighted that your stay was a pleasant one. To meet the changing needs and lifestyles of today's travellers, the owners and Hyatt are in negotiations for a remodelling programme for the hotel. We look forward to welcome you and your... More

Taastrup, Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

I am staying from time to time at the Hyatt Kuantan. The surroundings and view from the hotel is very picturesque. The location is near perfect, but the condition of the rooms and other facilities are in such a bad condition that you might say if not for the view and location, then you should maybe find a better in... More

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for taking time to write and providing us your valuable feedback on the rooms and facilities. Rest assured that your comments are taken in the most positive way. The owners and Hyatt are discussing a remodelling programme for the hotel, which includes the guest rooms, to take place to enable us in providing guests with better... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Overall its ok except for 1 which is the room service. Our room was not ready till 5pm. Nevertheless the view and the room that we took was good as it was at the ground floor and facing the sea. Food is excellent as they serve varities of food and their service at the buffet lounge was good too.

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Zalilah, Thank you for taking time to write to us. We would like to extend our apologies for the delay in getting your room ready and have addressed this with the team. We are glad though that you enjoyed the beautiful views and the restaurants. We would also like to share that the owners and Hyatt are in negotiations... More

Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed 2 weeks ago

I'm a frequent traveller who checks in and out of hotels frequently, I checks into Zenith and Vistana Kuantan occasionally too. This is my worst experience with a 5 stars hotel. It started off with a very limited car park and I'll need to park at a distant space with limited illumination at night, I do understand that this is... More

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KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, We thank you for your feedback and sharing with us your recent stay experience. We regret to hear that your stay was unfavourable and please accept our sincere apologies for the shortfall on the quality and services provided. Your concerns have been highlighted to our team to ensure that this is rectified and addressed. We hope to have... More

Kuala Lumpur, Malaysia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I just stayed here for 1 night for a company event. This is the first time that I'm staying in a Hyatt hotel and I was quite disappointed with the rooms. We got a room [room #2310] facing the pool and sea. No complaints on the view though, it was fantastic and perfect. The room itself was another story. The... More

Was this review helpful? Yes 2
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Erein, Thank you for sharing with us your experience and we appreciate your constructive feedback. To ensure that the hotel continues to provide facilities and amenities that meet the changing needs and lifestyles of today’s travellers, the owners of the property and Hyatt are working together on discussions for a remodelling programme to take place. We hope to welcome... More

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Additional Information about Hyatt Regency Kuantan

Address: Teluk Chempedak, Kuantan 25050 , Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Kuantan 4.5*
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Also Known As:
Hyatt Regency Kuantan Hotel Kuantan
Kuantan Hyatt Regency
Hyatt Kuantan

474 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Spa Hotel in Kuantan
Hotel Class
Official Description (provided by the hotel)
Hyatt Regency Kuantan Resort is an idyllic Kuantan resort located on the luxury stretch of Telok Chempedak’s pristine beachfront, on the east coast of the Malaysian Peninsula. This five-star hotel in Kuantan is just a 20-minute drive from Kuantan Airport and a mere five minutes away from cultural attractions, the culinary scene and the central business district of Kuantan city. With 330 rooms including luxury Regency Club™ rooms and suites, housed in a cluster-style low-rise building, this hotel in Kuantan is surrounded by beautifully landscaped lawns and two outdoor swimming pools with a sweeping vista of the South China Sea. Savour East Coast delights that will whet your appetite from the very first bite at Kampung Restaurant. Adjourn to the Italian Bistro for authentic Italian cuisine that will satisfy even the most discerning epicureans. Enjoy pre-dinner drinks at Sampan Bar, followed by casual dishes of tantalising seafood and grilled meats at Coals on the Beach, with the alluring South China Sea never leaving your sight. To conclude a perfect evening there is also dancing to live music at the Chukka Fun Pub. Step into Bayou Spa where revived ancient therapeutic treatments lull your senses, work up a sweat at the fully equipped Club Olympus or simply soak up the sun and do nothing at all. ... more   less 
Number of rooms
330

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