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Hyatt Regency Kuantan

4.5 of 5 Teluk Chempedak, Kuantan 25050 , Malaysia
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Hyatt Regency Kuantan
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Hyatt Regency Kuantan
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561 reviews from our community

Traveler rating
    94
    172
    144
    85
    66
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181
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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    (135)
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1 review
2 of 5 stars Reviewed 1 week ago NEW

After our last visit many years ago I was hoping that there would be a marked improvement judging from the website. The "suite" we occupied was badly designed, old and inadequately lighted. Not to mention dirty and not well maintained. To their credit the staff are polite and helpful and the food at the hotel restaurants is quite good although... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Kamal, Thank you for taking time to write and share with us your recent stay experience. The owners of the property and Hyatt are in discussions for a remodelling programme to take place which includes the guest rooms, to enable us in providing guests with better stay experiences that meets their changing needs and lifestyles. We do hope to... More 

1 review
2 of 5 stars Reviewed 1 week ago

Fantastic location by the sea. Nice and enjoyable beach. Nice and friendly staff. But.... When we entered the room, the floor was dusty/dirty and there was a spot with old, dried pee on the toilet ring. The management did not excuse at all, but they was going to call the cleaner. When we got back to our room 3 hours... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Marthe, Please accept our sincere apologies on the shortfall of service provided. Rest assured that the issues you have highlighted will be actioned upon immediately. We hope that this has not marred your perception of the resort and we would have the opportunity to welcome you back once the remodelling programme is completed. Best regards, Chen Yee Wang More 

Beijing
Top Contributor
109 reviews 109 reviews
29 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here again for r&r with kids. Spa experience was good - tried a couple of different massage treatments which were very relaxing. Spa ladies were very professional and effective on muscles. Prices were good and overall it was a very relaxing experience.

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Madam, Thank you for your encouraging feedback, we will definitely share it with the ladies at the spa. We are glad to hear that your holiday was a relaxing and rejuvenating one. We hope to welcome you back to the resort for another family holiday soon. Happy Chinese New Year. Best regards, Chen Yee Wang Director of Rooms More 

Zurich, Switzerland
Top Contributor
230 reviews 230 reviews
40 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came here for a week of peace and tranquility and that is exactl<^y what we found in the sea side resort in Kuantan. The entire staff is friendly and professional, ready to help at any moment. The room are nicely furnished and our balcony sirectly overlooking the seaside and the pool garden. A daily newspaper is provided. Room is... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, It is great to hear that you had the tranquil holiday that you were looking forward to. Thank you for sharing with us your encouraging feedback and we look forward to welcoming you back on your next sea side getaway. Best regards, Chen Yee Wang Director of Rooms More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

GOOD : The location and facilities great (pools, free parking, restaurants & bars surrounding ) BAD : I have a room facing the ocean but the bamboo flooring was sticky and buckling, it looked very cheap and outdated. Not sure if they have an exhaust fan in the bathroom as every time I had a shower the mirror fogged up.... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir / Madam, Thank you for taking time to write and share your holiday experience. We are grateful for your feedback and the issues have been highlighted for rectification. The property owners and the management are in discussions to schedule a remodelling programme for the resort and we hope to have the opportunity to welcome you back in the... More 

2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

maybe im overreacted with d title. but i did have a great time here. even when d whether had compromised our vacation, d hotel never failed us. we r welcomed with warm smiles of the hotel staffs, helpful hand given... my room was even upgraded to seaview room instead of gardenview. bayou spa is a must visit place in d... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Madam, It is great to hear that your family holiday was an enjoyable one. Thank you for sharing the holiday experience with us. We are glad that you were able to visit Bayou Spa and indulge in some therapeutic treatments to rejuvenate and refresh. We look forward to warmly welcome you back to the resort on your next family... More 

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Positives - great location and best part of Kuantan to be in. Had an ocean view room worth the extra. Can hear the sea crashing all night which was perfect. Staff pleasant and nice. Negatives - tired hotel and need of some love. Rooms, paint flaking everywhere, bathrooms stained and chipped tiles, grout mouldy. Pools, dirty with sand and leaves... More 

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for your review and taking time to share with us. We are glad that the location worked out well for you. The property owners and the management have taken note on the overall condition of the hotel and are working towards a remodelling programme to take place. We hope that we would have the opportunity to... More 

Auckland, New Zealand
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 24, 2015

A good hotel and friendly staffs. The restaurant and pool bar is great and the chefs are great. Nothing is too difficult for them the reception staff are friendly and efficient. The pool bar bartenders are fantastic.

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for sharing with us your holiday experience. We are pleased to hear that your stay was a pleasant one and that our associates were on hand to offer assistance. We look forward to warmly welcome you back to the resort for another Malaysian holiday. Best regards, Chen Yee Wang Director of Rooms More 

Hong Kong, China
Top Contributor
72 reviews 72 reviews
44 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed January 3, 2015

It was my first time to visit Kuantan. I first got to know the place when I saw a picture of the hotel from Hyatt website. The hotel is located on Telok Chempdak beachfront, a 20-minute taxi ride from Kuantan airport. The staff was very friendly and helpful in general. Being a platinum Gold passport member, I was upgraded to... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for your encouragement and your constructive feedback. We value your feedback and will continually strive to improve on the facilities and services provided. The resort is scheduled to undergo a remodelling programme and would offer upgraded facilities that would meet the ever-changing needs and lifestyles of travellers. We hope to welcome you back to the resort... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 30, 2014

This is a great hotel in Telok Cempedak, Kuantan. Location is strategic for anyone who wants a close retreat with the family, loved ones as you shall be given to good food choices (restaurants & cafes) and swimming pools to chill by next to the seas. The place is well amenitized with gym and spa, tennis courts and best of... More 

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Vincent, Thank you for your kind words and support. It would definitely brighten our associates’ day. We are glad that your family getaway was an enjoyable one and that the rain did not dampen your stay experience. We look forward to welcoming you back on your next holiday. Best regards, Chen Yee Wang Director of Rooms More 

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Additional Information about Hyatt Regency Kuantan

Address: Teluk Chempedak, Kuantan 25050 , Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Kuantan 4.5*
Number of rooms: 330
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Also Known As:
Hyatt Regency Kuantan Hotel Kuantan
Kuantan Hyatt Regency
Hyatt Kuantan
Hotel Style:
#3 Luxury Hotel in Kuantan
#4 Spa Hotel in Kuantan

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