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All 39 Kuantan hotels

Hyatt Regency Kuantan

4.5 of 5 Hotel   |   Teluk Chempedak, Kuantan 25050 , Malaysia
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Ranked #9 of 39 hotels in Kuantan
A recent review
3 of 5 stars reviewed 1 week ago
twinterror Singapore, Singapore
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502 people have reviewed this hotel

Traveler rating
    83
    154
    126
    78
    61
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158
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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English first
Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Cleanliness can be improved, especially the toilet. Can see ants and cracks in the room. Water from the shower head at the bath tub was rusty. Maybe the hotel needs to be refurbished. Power tripped during our stay, though the technician came to resolve it quite fast. Only good thing about the hotel is the location, other than that, staying... More

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Madam, Thank you for taking time to share with us on your recent visit to the resort. Your constructive feedback has been shared with the respective teams. The remodelling programme negotiations are on-going between the property owners and Hyatt. We hope to be able to welcome you back in the near future. Best regards, Chen Yee Wang Director of... More

Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

One of the worst 5-star hotels I've stayed. The rooms are absolutely horrible. Toilet bowls needs a few flushes to get ride of even a piece of toilet paper. The cranky and soft bed caused both my wife and myself to wake up with sore backs. Ordered medium-rare steak which was probably 100% cooked, and the nasi goreng that taste... More

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for sharing with us feedback on your recent stay. We regret to hear of your unfavourable experience. The points that you have raised have been brought to the attention of the respective departments for immediate action. Please accept our sincere apologies for the shortfall on the quality and services provided. Best regards, Chen Yee Wang Director... More

Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Regency Club for 3 nights and all I can say: it was wonderful! The staff was very accommodating, the room was nice and included with a separate bathtub and shower. The hotel is next to rain forest with direct access to a private beach. Two pools for adult and kids, restaurants and a SPA complement the... More

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Madam, It is good to hear that you and your family had an enjoyable and relaxing holiday at the resort. Thank you for taking time to share this with us and we look forward to warmly welcome you back soon. Best regards, Chen Yee Wang Director of Rooms More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Overall it looks pretty nice, and the beach would be lovely if it was better maintained. Lots of cigarette buds and glass on the beach, rooms are sandy and sticky, some rooms face the stairs. Mosquitos in the rooms. Definitely not 4 star. More like 2 star. And should not have the Hyatt branding.

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir / Madam, Thank you for your valued feedback. It is unfortunate to hear that you experienced a shortfall on the quality and services provided during your stay, do accept our apologies. We hope that we would have the opportunity to welcome you back to the hotel in the near future. Best regards, Chen Yee Wang Director of Rooms More

Shah Alam
Contributor
16 reviews 16 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our rooms were looking tired and especially the toilets. It is time the management look into this and it is not worth the price. It is a shame to Hyatt as not to maintain their standards. Hotels were noisy as there were lots of young children during the school holiday break. I dont think i will be back until they... More

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for taking time to share with us your comments. It is appreciated and we extend our apologies for the inconvenience. We hope to be able to welcome you back to the hotel after the remodelling programme. Best regards, Chen Yee Wang Director of Rooms More

Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This property is well past due for refurbishment and reading from the reviews of the past few months, the excuse that keeps popping up is that "remodeling is being discussed and planned". I hope the Management realizes that in the meantime, they would have to try harder to keep guests happy and there really is no excuse why a request... More

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Madam, Thank you for taking time to provide us with constructive feedback. It is with regret that we hear of your unfavourable stay experience. We have shared and discuss the operational issues at hand with the team to put in place steps for immediate rectification. Please accept our sincere apologies for the shortfall on the quality and services provided... More

Kuala Lumpur
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was initially apprehensive about booking this hotel after reading some negative reviews. However, I was very pleasantly surprised with my positive experiences at the hotel. My family and I, including my 2 year old toddler stayed in the Seaview room for 2 nights. The hotel room had a great view of the sea and it was also comfortable and... More

Was this review helpful? Yes 1
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Deborah, Thank you for writing and sharing with us your wonderful family holiday. We are glad to hear that you and your family had an enjoyable time. The owners of the property and Hyatt are negotiating and planning for a remodelling programme to offer guests facilities and amenities that would meet the changing needs and lifestyles of today's traveller.... More

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Unexpected and rundown rooms, bad toilets, leaking pipes, dirty flooring are just some complaints. Read the reviews but not expected will be that bad. Luckily for the quick actions and understanding of the manager, we were upgraded to a suite room.

Was this review helpful? Yes 2
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Sir, Thank you for your kind support and sharing with us on your recent stay experience. It is with regret to hear of the unfavourable situation however the property owners and Hyatt are in discussions for a remodelling programme to take place. This is to ensure that the hotel is able to offer facilities and amenities that meet the... More

Puerto Pension-Puerto princesa-Palawan
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

We spent one night at Hyatt Regency Kuantan in June .The beach is clean ,swimming pools and garden are nice.Very attractive.. But the small room ,even we can see a part of the pool, was facing the stairs.So everybody could see us inside.The bathroom was tiny and a lot of moisture.There was also a leaking.This hotel is overpriced and does... More

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Reine, Thank you for your valued feedback. We regret to hear of your recent stay experience. The remodelling programme consultations between Hyatt and the property owners are under way to enable the hotel to offer facilities and amenities that meets with the changing needs and lifestyles of today's travellers. We hope to have the opportunity to welcome you back... More

Singapore
Contributor
15 reviews 15 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is how a beach hotel should be run! The front desk staff was simply superb -- went out of their way to be helpful and accommodating; their genuine friendliness and warmth was impressive and made our stay special. Although it is not a new hotel, the upkeep is good. Breakfast buffet spread is generous and of good quality, unlike... More

Was this review helpful? Yes
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review

Dear Besuki, Thank you for taking time and writing to us on your stay experience. We are glad to hear that you were well taken care of and that you enjoyed the facilities and the beach. We shared your kind comments with the team. Hyatt and the property owners are in discussion for the property to undergo a remodelling programme.... More

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Additional Information about Hyatt Regency Kuantan

Address: Teluk Chempedak, Kuantan 25050 , Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Kuantan 4.5*
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Also Known As:
Hyatt Regency Kuantan Hotel Kuantan
Kuantan Hyatt Regency
Hyatt Kuantan

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Spa Hotel in Kuantan #4 Luxury Hotel in Kuantan
Hotel Class
Official Description (provided by the hotel)
Hyatt Regency Kuantan Resort is an idyllic Kuantan resort located on the luxury stretch of Telok Chempedak’s pristine beachfront, on the east coast of the Malaysian Peninsula. This five-star hotel in Kuantan is just a 20-minute drive from Kuantan Airport and a mere five minutes away from cultural attractions, the culinary scene and the central business district of Kuantan city. With 330 rooms including luxury Regency Club™ rooms and suites, housed in a cluster-style low-rise building, this hotel in Kuantan is surrounded by beautifully landscaped lawns and two outdoor swimming pools with a sweeping vista of the South China Sea. Savour East Coast delights that will whet your appetite from the very first bite at Kampung Restaurant. Adjourn to the Italian Bistro for authentic Italian cuisine that will satisfy even the most discerning epicureans. Enjoy pre-dinner drinks at Sampan Bar, followed by casual dishes of tantalising seafood and grilled meats at Coals on the Beach, with the alluring South China Sea never leaving your sight. To conclude a perfect evening there is also dancing to live music at the Chukka Fun Pub. Step into Bayou Spa where revived ancient therapeutic treatments lull your senses, work up a sweat at the fully equipped Club Olympus or simply soak up the sun and do nothing at all. ... more   less 
Number of rooms
330

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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