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D'Embassy Service Residence Suite

Lorong Pelindung 76, off Jalan Tengku Mohamed, Kuantan 25300, Malaysia
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D'Embassy Service Residence Suite
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Ranked #30 of 42 Hotels in Kuantan
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7 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Sleep Quality
    1 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room Tips
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  • English first
  • Indonesian first
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Melaka, Melaka, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 22, 2015

We're arriving at this hotel aroung 2.15pm. We already booked the hotel in advanced. Yet, we need to wait till 4.30pm before the rooms are ready. As we're tired after long journey, we wanted to take a bath, but the towels are yet to be prepared and we need to take it from the counter. The rooms are clean enough,... More 

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Singapore, Singapore
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed November 26, 2014

To call this a service apartment is a joke. The kitchen is not equipped at all. No stove, no washer, no dryer and one pathetic little fridge. The place is sparsely furnished (see photos for details). Our room is really just a room with a bed and a little side table in it... no wardrobe, nothing. It doesn't look inviting... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 23, 2014

We have been long term stay in this hotel for few months...untill recently we are very disappointed with the management service...their service in customer response is dam slow...especially the Operatotion manager...he always run away from customers feedbacks without taking any actions...the hotel is goos, but the operation is really the worst in kuantan...

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 28, 2012 via mobile

I had reviewed the comments from the other customers. But it didn't happened to me . Ya , the food at there is not that good, but it's still okay . The view at the lobby of the hotel is very nice . The swimming at there is the best outdoor swimming pool in Kuantan . Great design . At... More 

Was this review helpful? Yes 2
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 20, 2012

Where to begin....serviced apartment? No room cleaning for 4 days. "Kitchen" with no cutlery or crockery. Mould growing on the bathroom door. Complementary breakfast...went for breakfast on day 1 at 08:30... They said that they brought it to the room at 07:30...why? Ok, next day woke at seven and waited...no breakfast. Enquired about it..."no they brought it to the room... More 

Was this review helpful? Yes 5
Perth, Australia
3 reviews 3 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 8, 2012

We checked out after one night (having booked 6) - we would have left immediately had it not been very late and we had 4 tired children. The apartment was dirty (hair and toilet paper on the floor, toothpaste in the bathroom sink, cigarette butts on the verandah), it smelt mouldy, the sheets had not been washed and were also... More 

Was this review helpful? Yes 7
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