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All 39 Kuantan hotels

Bukit Gambang Resort City

3.5 of 5 Resort   |   Jalan Bukit Gambang Utama, Kuantan 26300, Malaysia
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26%
Ranked #19 of 39 Hotels in Kuantan
A recent review
4 of 5 stars reviewed 2 weeks ago
Heidilai Malaysia
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136 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Melbourne
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 5 days ago NEW

After a good afternoon at the Bukit Gambang Water Park we decided to stop near so the kids could get a good early night sleep. The facade and checking in area looked good but once entering the hall way of our block I suspected I made a mistake as the walls were badly marked and damaged, half the door handles... More

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Malaysia
Contributor
14 reviews 14 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago

First of all, there was not enough car park (which are open type) near the North Wing of the Carribean Resort. We took the highest floor on N1 yet you can hear the noise from so called fun park/fun fair at night (at ground floor). Besides that, there were youths shouting/on high outside on the road. The floors around the... More

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

I chose this hotel just because of the location; the nearest accommodation to the Bukit Gambang Water Park. Nothing special observed here; basically, this hotel has ample parking spaces; the atmosphere and the surrounding also looked nice. However, a few major intolerable issues had been observed here: 1) Toilets; near Swimming pool and Café were totally dirty with unpleasant smell... More

Was this review helpful? Yes 2
Malaysia
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Last minutes upgraded to Arabian Bay. The room was spacious and the hotel staff are friendly. Its worth for the price we paid for. Rooms + Breakfast + Water Park + Safari Park for 2 adults & 1kid. All less than 400!!!

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PJ
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was stayed at Block N1 4th floor, a mini Fun Fair at downstair which opened till 12am. Is 12AM! for those who get awake easy by noise, this is not the block you should live in. Avoid it! Beside this, everything in the room were working fine, Air conditioner, water heater, fan, lights. And was clean and spacious for... More

Was this review helpful? Yes 2
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your constructive comments about Bukit Gambang Resort City. We sincerely regret that you were disturbed by the noise levels of the amusement arcade and will discuss with the Management on possible relocation or ending the operation hours earlier. Also, we regret that the Safari Park did not meet your expectations, but please rest be assured that we... More

Kuala Lumpur, Malaysia
Contributor
20 reviews 20 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was here for a company training and shared a suite with a few other colleagues. The room was spacious and we were thankful for the two bathrooms. It was not pristine but overall cleanliness was pretty okay, with the exception of the water quality. The water was quite murky and we had to drink bottled mineral water during our... More

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ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your constructive feedback and we are certainly glad to be of service to you. We are currently addressing possible solutions to improve Wi-Fi connectivity in certain accommodation blocks facing poorer or dropped Wi-Fi signals and we aim to resolve this earliest possible. Thank you again and we look forward to your next visit in the near future.... More

Petaling Jaya
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Bukit Gambang Resort City is just a few kilometres from the Gambang cutout of the East Coast Expressway past the main road of Gambang town making it rather easy to travel to and access. Check-in was a breeze at the relatively newer Arabian Bay Resort. We chose a Family Deluxe room that could comfortably accommodate four. The room was clean,... More

Was this review helpful? Yes 2
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for sharing your observations about your stay at Bukit Gambang Resort City. We will certainly share your constructive feedback with our departmental managers. We are glad that you find our resort suitable for family getaway and hope you will return with your family in the very near future. Best Regards Ian Chin Resort Director Bukit Gambang Resort City More

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The resort is not too far from KL. The hotel staff is polite and helpful but the overall cleanliness of the hotel is poor. We stayed in the fourth floor, the family room is spaceous but the corridors are dirty. Food is good with many varieties. The waterpark quite small but my youngest boy love it. The safari is poorly... More

Was this review helpful? Yes 2
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your constructive feedback on your recent stay at Bukit Gambang Resort City. While we are happy to note that you are satisfied with the services provided from our staff and the quality and selection of food provided, we will share your comments on cleanliness with our Executive Housekeeper. We are also glad that your son loves the... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Hotel is suitable for family vacay. Its surrounded by green forest provide a very fresh environment and its a good place to release stress. The room is spacious, clean and comfort. However, aircond is only in the room, there is no aircond in the living room. Breakfast dont have so much choices and the food ia just so so. The... More

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your recent review on BGRC and we are glad that you have enjoyed the stay with your family. We have taken note on your comments on the breakfast variety and quality and will definitely improve further. It was a pleasure having you and your family at the Resort and we look forward to welcoming all of you... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

just stayed in hotel , and get wet on waterpark only . do not go to safari park . just wasted your money . seriously . what I saw on google about bukit gambang resort city , I thought that this is new vacation for me . but after stayed 2day here , I feel nothing . just feel that... More

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your review on your recent visit to BGRC. While we have many good comments about our Safari Park, being the largest Zoo Safari in Malaysia, we regret that you did not enjoy the park or find the park interesting, nevertheless BGRC will continue to improve and upgrade the attractions. We sincerely hope that you will grant us... More

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Additional Information about Bukit Gambang Resort City

Address: Jalan Bukit Gambang Utama, Kuantan 26300, Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bukit Gambang Resort City 3.5*
Number of rooms: 578
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan

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