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Bukit Gambang Resort City

3.5 of 5 Jalan Bukit Gambang Utama, Kuantan 26300, Malaysia
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Bukit Gambang Resort City
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Bukit Gambang Resort City
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167 reviews from our community

Traveler rating
    16
    36
    64
    29
    22
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18
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (167)
  • Mar-May only
    (19)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (54)
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2 reviews
5 of 5 stars NEW

As usual friendly staff , this time the hotel was extremely busy!!! Thumbs up the staff were smiling all the day , breakfast was good same goes to the dinner , when up to safari park enjoyed the fire show has we miss it on our previous visit , The Bartender Emo made us nice "Magarita" next day we enjoyed... More 

Was this review helpful? Yes
Singapore, Singapore
1 review
1 of 5 stars Reviewed 6 days ago NEW

Of all the hotels I've been to, this is the worst. I had to wait for 4 hours just to checked in to our room (Arabian family room)... After checked in, the room is terribly smelly and dirty, a lot rubbish on the floor, smelly towels. I had to wear sandals in the room. Breakfast and dinner was okay but... More 

Was this review helpful? Yes
Kapar, Malaysia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

You open all counters to take payment, but only one counter to redeem room keys. Please be gentleman, pity the old folks and children. Don't look profit only, but charity too. The room is just 'aright' with no wifi.

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My Family checked in on 14/2/15 and check out on 16/2/15- our experience during our stay in Bukit Gambang Resort City (ARABIAN bay) very memorable.. The service from the Front Office Team Lead by Ms Hayyu very Professional and beyond expectation.Room Facilities very user friendly. Cleanliness in the from 1- 10 ( i will give 9+) Others facilities ie.. swimming... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing Bukit Gambang Resort City during your last vacation in February 2015 and our Management and Staff are glad to note that your stay has been wonderful. We have also shared your compliment with Cik Sri Rahayu (Hayyu) our Front Office Manager and her team members. We are also very happy to note that you mentioned in... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed in Arabian bay resort and was happy with the service and the rooms. We took 2 family suites for 7 adults n 5 kids. the rooms were ok with attached bathroom in each room. Tea coffee was provided and the housekeeping was good to. We took the full package with the room, breakfast, dinner, safari and waterpark. The... More 

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing Bukit Gambang Resort City as your preferred holiday getaway and for sharing your experience on Tripadvisor.com. We are happy to know that we have exceeded your expectations and we look forward to be of service to you again in the near future. Best Regards Ian Chin Resort Director Bukit Gambang Resort City More 

Kuala Lumpur
Top Contributor
91 reviews 91 reviews
45 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Check-in on 14 Feb 2015. we booked the carribean bay resort-family suite. price to me affordable MYR385 for 4 people. the location has a lot of construction maybe there will be more apartments in the future, and we almost missed the junction as the signboard to the resort is a bit confusing, since i booked the carribean bay, i went... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing Bukit Gambang Resort City during your last vacation and we also wish to thank you for sharing your constructive comments on Tripadvisor.com. We are very glad to know that your stay at Arabian Bay Resort has been a pleasant one and have taken note of your comments for improvement. We look forward to be of service... More 

Johor Bahru, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was initially very hesitated to come with my whole family (17 paxs) to BRGC due to the many poor reviews here. However, we finally made it for 3 days 2 nights stay at the Arabian Bay Resort (Family Deluxe Rooms). We checked in on Christmas Eve afternoon. Rooms were very clean, smelled good and beds were very comfortable. Since... More 

Was this review helpful? Yes 2
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your positive review on your last vacation at Bukit Gambang Resort City. My team and I have had the pleasure to look after you and your family during Christmas and we are certainly very glad you have taken the gamble to experience what BGRC can really offer to our customers and discovered for yourselves that our employees... More 

Ampang, Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed 5 weeks ago

its about 6 times already call the operators and room reservation and what i get is a voice mail that i have to wait more than 1 hours..please upgrade your team about answering phone call dont be like astro and some other service as we all know your hotel is not so bz for a room booking.

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your constructive comments on our poor telephone response. We sincerely regret on that day of your call, we were experiencing a technical failure with our phone system, which by right should have diverted your call to our employees but this did not happen. The situation has been corrected and we appreciate your constructive feedback. If I may... More 

Kuala Lumpur, Malaysia
Contributor
16 reviews 16 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 6, 2015

Was initially very hesitant & sceptical of coming to BGRC, as the East Coast floods had been widely reported in the press and Pahang is terribly affected. But after 2 calls to the hotel, we decided to go ahead since my mum-in-law & hubby had to attend a wedding dinner nearby. With fingers crossed & praying hard for good weather,... More 

Was this review helpful? Yes 2
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing BGRC as your preferred destination last December and we are glad the bad weather did not deter you and your family from having a good time. We appreciate your constructive comments as this allow us the opportunity to continue improving our services and facilities for the purpose of enhancing our customer experience. Your comments on Caribbean... More 

Kuala Lumpur
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 2, 2015

I must say I never imagined it would be this bad after reading some very positive reviews here about this 'resort'. "Family suite" at this "resort" was dusty, smelly and dirty. Bed spreads, floor, everything was dusty and I had a massive allergy reaction and was sick the whole time. Food was horrible and service was unbelievably slow. My air... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for sharing your constructive comments on your stay at BGRC recently and we regret to hear of your unpleasant stay and also appreciated your concern for safety in our Safari Park. We read your comments with great concern on the condition of our suite and we sincerely hope you have fully recovered from the allergy reaction. We also... More 

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Additional Information about Bukit Gambang Resort City

Address: Jalan Bukit Gambang Utama, Kuantan 26300, Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bukit Gambang Resort City 3.5*
Number of rooms: 578
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan
Hotel Style:
#5 Top resorts Hotel in Kuantan

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