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Bukit Gambang Resort City

3.5 of 5 Jalan Bukit Gambang Utama, Kuantan 26300, Malaysia
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2D1N Arabian Bay Resort
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Bukit Gambang Resort City
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156 reviews from our community

Traveler rating
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    35
    62
    29
    18
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kuala Lumpur, Malaysia
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

1) carribbean family suite room was clean, comfortable with a view of the woods & road, the bed was big & cozy to sleep on but there was no laundry bag & iron provided. U will have to go to the ironing room using the low quality iron (my clothes burns a little bit). 2) the tram services need some... More 

Was this review helpful? Yes 1
Shanghai, China
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The whole place is huge but poorly maintained. Not even toothbrushes are given. Floors are not properly cleaned. Leaks along the corridor during rainy days, and just not cleaned up properly. Not worth paying good money to stay here.

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1 review
5 of 5 stars Reviewed 6 days ago NEW

Was here this school holiday awesome service ,stay at carabian bay resort and enjoy it the food was great at the hawker stall,miss hazniza was taking care us she was awesome 2,went safari park dream came true first time animal watching us in the tram ,water park slide hu hu was great !!bye bye white lion Thanks Kathijah a

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Selangor, Malaysia
1 review
5 of 5 stars Reviewed 1 week ago NEW

This is a great hotel with clean room and great services. We stayed at Arabian Studio from Dec 15, 2014 to Dec 17, 2014. It was a good stay and my family enjoyed the stay very much, exspecially my kids love this place very much...I have been a few theme park resort and this is one of my Best..The receptionist,... More 

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1 review
5 of 5 stars Reviewed 1 week ago

A beautiful place , safari park features nice tram ride, stayed in Arabian bay resort value for money , breakfast nasi lemak was superb, well organised breakfast flow even it is busy "miss huzlaiza was greatly appreciated for a good service , waterpark the most safety for kids , ejoyed the large pizza and overall was great Thanks DEISEL JEAN... More 

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ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for staying with us recently at Arabian Bay Resort. We are very happy to know that we have exceeded your expectations in food and service. While we are aware it is difficult to please all our guests, that will not discourage our employees from anticipating our guests' needs and offer the best guest experience possible. We look forward... More 

Klang, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I never thought that my decision to choose Bukit Gambang Resort City for my family holiday was the best ever holiday i have..the place was surrounded by forest and reachable by public transport or self drive. Talking about the room ..it so spacious and kids friendly, specially the swimming pool for kids..which i can watch my kids and feel safe.... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing BGRC during your last vacation and we also appreciated you taking time off to share your constructive comments on TripAdvisor.. It is very heartening to know that we have exceeded your expectations in every aspects. Such comments received indicated a positive sign that the service training attended by all our employees have been fruitful. We will... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

School holidays,Me & family decided to go for holiday...found out the Bukit Gambang Resort through website.. since my kids love water theme park and all other place we have been..so we decided to try out here... Managed to book family suite for 2 nite. And it really2 worth it ...The staffs of the resort is really polite and helpful.. they... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank for choosing Bukit Gambang Resort City for your family vacation. We are delighted to know that you and your family have had a great time at BGRC and that you have found our staff to be courteous and hospitable. Rest be assured that we have passed on your favourable comments with members of our staff. We look forward to... More 

Kuantan, Malaysia
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have reviewed this hotel for the last 2 years during my company team building trip. That event was conducted at Arabian Resort. This year my I came for my spouse's company Family day and dinner for 2 days 1 night at Caribbean Resort. It is 100% totally different ambiance between this 2 resort under the same company. Might be... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for sharing your constructive comments on your last visit to BGRC. We regret to hear of the unpleasant experience concerning the suite you stayed and wish to apologize for the inconvenience caused. This is an isolate case, which appreciated your feedback. For your information, Caribbean Bay Resort is now in the midst of upgrading/refurbishment work. Please do not... More 

Cyberjaya, Malaysia
1 review
5 of 5 stars Reviewed 2 weeks ago

Recently our company had a 2 days 1 night event in this resort with the theme of Halloween for 200 Pax. We had back to back meetings on the first day, dinner at the Grand Ballroom in the night and Outdoor activities on the 2nd day. Throughout the event, the hotel staff provided us with excellent support and services ensuring... More 

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ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for sharing your feedback on your company outing. My team and I certainly enjoyed being of service to your organisation and we are always ready for all sorts of theme dinner, living it up to our recent award "Most Unique M.I.C.E. Venue in Asia. Best Regards Ian Chin Resort Director Bukit Gambang Resort City More 

Kuala Lumpur, Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 2 weeks ago

Bukit Gambang Resort City is the a suitable place for wanting to spend a weekend away with family or friends. Its well equipped facilities and frequent transfer of trams every 15 minutes ensure smooth flow of traffic to its amazing waterpark and safari. The water park offers a 5-6 selection of water slides of which if one is an adrenaline... More 

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

We are glad that you have a great and wonderful time at BGRC. In your review, we noted that there is no mention of our Safari Park, be sure that you come again and include this in your itinerary. Thanks and best regards Ian Chin Resort Director Bukit Gambang Resort City More 

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Additional Information about Bukit Gambang Resort City

Address: Jalan Bukit Gambang Utama, Kuantan 26300, Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bukit Gambang Resort City 3.5*
Number of rooms: 578
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan
Hotel Style:
#4 Top resorts Hotel in Kuantan

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