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Bukit Gambang Resort City

3.5 of 5 Jalan Bukit Gambang Utama, Kuantan 26300, Malaysia
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Bukit Gambang Resort City
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170 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars NEW

It's an "okay" hotel room with "minimal" floor light. well, we (a group of 20) gotta switch on our phone to torch our way back to room. it was dark and in fact not safe if you have kids. The food at the cafe surprisingly tasty if you minus the presentation. u feels like home sometimes. for tourists, you may... More 

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Penang, Malaysia
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at The Caribbean Bay Resort Bukit Gambang Resort City in 2 family suites for 2 nights. Spacious 2 bedrooms apartment with kitchen and living area. Perfect accommodation for groups or large families with children and planned to visit and have fun at BGRC's water and safari parks. Free shuttle services are also provided from hotel-park-hotel transfer although it is... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago NEW

As usual friendly staff , this time the hotel was extremely busy!!! Thumbs up the staff were smiling all the day , breakfast was good same goes to the dinner , when up to safari park enjoyed the fire show has we miss it on our previous visit , The Bartender Emo made us nice "Magarita" next day we enjoyed... More 

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Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

My room is on the first floor down the long hall and the corridor is dark and lights wont be on until 7.30pm. It's dark even around 3pm! You can barely see the hall way and it is creepy! For a resort that fairly new and you can see how things are poorly maintained in just couple years. Hotel management... More 

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Singapore, Singapore
1 review
1 of 5 stars Reviewed 1 week ago

Of all the hotels I've been to, this is the worst. I had to wait for 4 hours just to checked in to our room (Arabian family room)... After checked in, the room is terribly smelly and dirty, a lot rubbish on the floor, smelly towels. I had to wear sandals in the room. Breakfast and dinner was okay but... More 

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Kapar, Malaysia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

You open all counters to take payment, but only one counter to redeem room keys. Please be gentleman, pity the old folks and children. Don't look profit only, but charity too. The room is just 'aright' with no wifi.

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My Family checked in on 14/2/15 and check out on 16/2/15- our experience during our stay in Bukit Gambang Resort City (ARABIAN bay) very memorable.. The service from the Front Office Team Lead by Ms Hayyu very Professional and beyond expectation.Room Facilities very user friendly. Cleanliness in the from 1- 10 ( i will give 9+) Others facilities ie.. swimming... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing Bukit Gambang Resort City during your last vacation in February 2015 and our Management and Staff are glad to note that your stay has been wonderful. We have also shared your compliment with Cik Sri Rahayu (Hayyu) our Front Office Manager and her team members. We are also very happy to note that you mentioned in... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed in Arabian bay resort and was happy with the service and the rooms. We took 2 family suites for 7 adults n 5 kids. the rooms were ok with attached bathroom in each room. Tea coffee was provided and the housekeeping was good to. We took the full package with the room, breakfast, dinner, safari and waterpark. The... More 

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ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing Bukit Gambang Resort City as your preferred holiday getaway and for sharing your experience on Tripadvisor.com. We are happy to know that we have exceeded your expectations and we look forward to be of service to you again in the near future. Best Regards Ian Chin Resort Director Bukit Gambang Resort City More 

Kuala Lumpur
Top Contributor
91 reviews 91 reviews
45 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Check-in on 14 Feb 2015. we booked the carribean bay resort-family suite. price to me affordable MYR385 for 4 people. the location has a lot of construction maybe there will be more apartments in the future, and we almost missed the junction as the signboard to the resort is a bit confusing, since i booked the carribean bay, i went... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing Bukit Gambang Resort City during your last vacation and we also wish to thank you for sharing your constructive comments on Tripadvisor.com. We are very glad to know that your stay at Arabian Bay Resort has been a pleasant one and have taken note of your comments for improvement. We look forward to be of service... More 

Johor Bahru, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I was initially very hesitated to come with my whole family (17 paxs) to BRGC due to the many poor reviews here. However, we finally made it for 3 days 2 nights stay at the Arabian Bay Resort (Family Deluxe Rooms). We checked in on Christmas Eve afternoon. Rooms were very clean, smelled good and beds were very comfortable. Since... More 

Was this review helpful? Yes 2
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your positive review on your last vacation at Bukit Gambang Resort City. My team and I have had the pleasure to look after you and your family during Christmas and we are certainly very glad you have taken the gamble to experience what BGRC can really offer to our customers and discovered for yourselves that our employees... More 

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Additional Information about Bukit Gambang Resort City

Address: Jalan Bukit Gambang Utama, Kuantan 26300, Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bukit Gambang Resort City 3.5*
Number of rooms: 578
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan
Hotel Style:
#5 Top resorts Hotel in Kuantan

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