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All 39 Kuantan hotels

Bukit Gambang Resort City

3.5 of 5 Resort   |   Jalan Bukit Gambang Utama, Kuantan 26300 , Malaysia
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27%
Ranked #20 of 39 hotels in Kuantan
A recent review
3 of 5 stars reviewed 2 weeks ago
Zhivaan R Kuala Lumpur, Malaysia
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126 people have reviewed this hotel

Traveler rating
    4
    27
    52
    26
    17
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Indonesian first
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English first
shah alam
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The exterior of the hotel look great, easy to get parking, the environment is good but the room is not clean and u can easily spot spider web or butterfly, the corridor is dark as the light was switched off, the gym was closed and u need to called the person in charged to open it, the swimming pool is... More

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing Bukit Gambang Resort City during your last business trip to Kuantan. We appreciate your constructive feedback in your review and will discuss in depth with our department managers to improve our services. For your next visit to Kuantan, be it for business or pleasure, we sincerely hope you will grant us another opportunity to be of... More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Front desk & hotels restaurant have a communication breakdown. Thank god the food was ok lah but not enough lines when crowd hits. but the Safari & Water Theme Park is good. Gambang town has good restaurants

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing Bukit Gambang Resort City during your last vacation. We wish to take this opportunity to thank you for your constructive feedback and rest be assured we will discuss this with our staff for immediate improvement. We are also glad to note that you have enjoyed your visit to the Bukit Gambang Water Park and Safari Park.... More

Penang Island, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Checked in from an online offer (never knew it existed if not). Stayed at the Arabian Bay Resort, its a serviced apartment concept. The room I got was generally ok, large and spacious and tidy. But does get a little creepy at dusk, if you are staying alone. Was fine with me. One thing you are kept reminded is how... More

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing Bukit Gambang Resort City last December 2013. We appreciate your constructive feedback and we will share your comment with our Head of Departments to emphasize the importance of good customer service and to improve on the culinary experience. We sincerely hope you will grant us another opportunity to be of service to you in the near... More

New York City, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Went to the Gambang This weekend. Arrived at 11.50. We wanted to eat. Tired and hungry travelling. Guess what ? Both hotels restaurant closed. In Caribean Bay only drinks available. This rude waitress Hazira said sorry open at two, while texting. Great service. How you want to make money like that. No more Gambang, dead already.

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your constructive comments and we wish to express regret for not measuring up to your expectations during your last visit with us. We wish to clarify that at no time both restaurants were closed. For your information both the Arabian Coffee House and Caribbean Coffee House open daily from 7am to 11pm, while the former offers Buffet... More

Singapore
Top Contributor
59 reviews 59 reviews
34 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is more a chalet style accommodation. The word ''resort'' was rather misleading. Pros - the room was spacious - toilet bath area was huge - lots of things to do for the kids (see animals, kiddy rides, ATV rides, waterpark) Cons - it's not very clean. Friends saw housekeeping folding bath towels on the tiled floor at the end... More

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

We thank you for your recent stay at the Bukit Gambang Resort City and also appreciate your constructive feedback for the further improvement of the property. We will address our shortcomings with our departmental managers and staff to prevent recurrence. We sincerely hope you will grant us another opportunity to serve you again in the near future, and for your... More

Kuala Lumpur, Malaysia
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have stayed 2 night in Caribbean Bay resort Bukit Gambang. The stay does not welcome us. They have very poor management in housekeeping. The rooms are dirty, bed cover are not clean and the washroom is also dirty. The permanent residence in the room is lizard and cockroaches. The water park and safari park is nice, but place we... More

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Dear Janice, We thank you for your recent stay at Caribbean Bay Resort, one of the two resorts within Bukit Gambang Resort City (BGRC.) We also thank you for your constructive feedback as we take our shortcomings seriously and will discuss with our departmental managers and staff to prevent recurrence. We also to wish to express our regret for not... More

Kuala Lumpur, Wilayah Persekutuan, Malaysia
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 10, 2014

It was an okay stay. The place is not dirty, but it is not clean too. We stayed in family suite. We've got two rooms. Two beds, with each accommodating two adults and two kids. The water park is nothing to shout about as an adult. It is more suitable for kids than adults. But it's definitely a place your... More

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing Bukit Gambang Resort City for your vacation last August 2013. We have reviewed your constructive comments with our departmental managers so that we can continuously improve in providing better customer experience. We wish to inform you that our latest attraction i.e. Bukit Gambang Safari Park is the largest Zoo Safari Park in Malaysia offering 3 interesting... More

Singapore
Contributor
15 reviews 15 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed June 17, 2014

Stayed 4D3N with a couple of friends in a 2-bedrm suite in the Arabian Bay Resort. Had to wait till 4.30pm to get our room keys, only to discover there were no towels and toilet paper. Calls after calls to housekeeping and reception were in vain...all we got were empty promises. We couldn't wash up till 9.45pm when we collected... More

Was this review helpful? Yes 3
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing Bukit Gambang Resort City during your last visit. We appreciate your constructive comments and wish to express our sincere regret for the inconvenience caused. Rest be assured that your comments will be discussed with our departmental managers to prevent recurrence. We sincerely hope there will be another opportunity to extend the warm hospitality to you in... More

kuala lumpur
Contributor
20 reviews 20 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 17, 2014

This is my first time to the famous Gambang Resort City, "The biggest waterpark in east Malaysia". I was checked-in Caribbean Resort which is located nearer to the Water Park but unfortunately my room was on the South Wing which is a very long way to the lobby and all the facilities. But, i was okay with that. The hallway... More

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your constructive feedback during your last stay at Caribbean Bay Resort. The Management and Staff of Bukit Gambang Resort City is committed to provide the highest level of guest comfort and satisfaction to our all valued guests, thus have started to refurbish the accommodation in Caribbean Bay Resort. We sincerely hope you will grant us another opportunity... More

Senior Contributor
27 reviews 27 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 16, 2014 via mobile

There are two sides. Arabian and Carribbean. The Arabian side is newer the Carribean side which far far better than Carribbean. The waterpark is aweaomely acceptable. Its considered cheap compared to other competitors as the management segregate the fees for enterance. Will come back there.

Was this review helpful? Yes 5
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your last visit to Bukit Gambang Resort City and we are certainly delighted to hear that our services have exceeded your expectations. We look forward to welcome you in the very near future, and for personalized assistance, please feel free to drop me a mail - ianchin@bgrc.com.my Thanks and best regards Ian Chin Resort Director Bukit Gambang... More

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Additional Information about Bukit Gambang Resort City

Address: Jalan Bukit Gambang Utama, Kuantan 26300 , Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bukit Gambang Resort City 3.5*
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan

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Amenities

Fitness Center with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style
#6 Top resorts Hotel in Kuantan
Hotel Class
Number of rooms
578

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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