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Bukit Gambang Resort City

3.5 of 5 Jalan Bukit Gambang Utama, Kuantan 26300, Malaysia
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Bukit Gambang Resort City
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Bukit Gambang Resort City
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159 reviews from our community

Traveler rating
    12
    36
    63
    29
    19
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110
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18
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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    (19)
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Kuala Lumpur, Malaysia
Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was initially very hesitant & sceptical of coming to BGRC, as the East Coast floods had been widely reported in the press and Pahang is terribly affected. But after 2 calls to the hotel, we decided to go ahead since my mum-in-law & hubby had to attend a wedding dinner nearby. With fingers crossed & praying hard for good weather,... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing BGRC as your preferred destination last December and we are glad the bad weather did not deter you and your family from having a good time. We appreciate your constructive comments as this allow us the opportunity to continue improving our services and facilities for the purpose of enhancing our customer experience. Your comments on Caribbean... More 

Kuala Lumpur
1 review
1 of 5 stars Reviewed 3 weeks ago

I must say I never imagined it would be this bad after reading some very positive reviews here about this 'resort'. "Family suite" at this "resort" was dusty, smelly and dirty. Bed spreads, floor, everything was dusty and I had a massive allergy reaction and was sick the whole time. Food was horrible and service was unbelievably slow. My air... More 

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for sharing your constructive comments on your stay at BGRC recently and we regret to hear of your unpleasant stay and also appreciated your concern for safety in our Safari Park. We read your comments with great concern on the condition of our suite and we sincerely hope you have fully recovered from the allergy reaction. We also... More 

Selangor, Malaysia
1 review
4 of 5 stars Reviewed 3 weeks ago

Been there from 26-28th Dec 2014. Supposed to check out on the 28th Dec but received a letter from the management to inform about the road closure to KL due to flood and bad weather. Your staff Ms Diana from the Carribean Suite and Ms Aiyu (not to sure her name) reservation dept from Arabbian Suite was very helpful to... More 

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing Bukit Gambang Resort City during your last vacation. We are glad to hear that both our Managers, Diana and Sri Rahayu and all our employees you encountered have exceeded your expectations. We look forward to your next stay at BGRC and take this opportunity to wish you and your family a Happy New Year. Thanks and... More 

Kuala Lumpur, Malaysia
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

1) carribbean family suite room was clean, comfortable with a view of the woods & road, the bed was big & cozy to sleep on but there was no laundry bag & iron provided. U will have to go to the ironing room using the low quality iron (my clothes burns a little bit). 2) the tram services need some... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your constructive comments so that we can continue to improve our guest experience at the Resort. We will discuss your comments at great length with our departmental managers and will come up with a solution. Thank you again for choosing Bukit Gambang Resort City and we look forward to welcome you back in the near future. Thanks... More 

Shanghai, China
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The whole place is huge but poorly maintained. Not even toothbrushes are given. Floors are not properly cleaned. Leaks along the corridor during rainy days, and just not cleaned up properly. Not worth paying good money to stay here.

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your constructive comments. We regret to hear that you are unhappy with the condition of the Resort. The recent heavy downpour resulted in lots of water gushing in due to our hotel corridors open air concept and although our employees are continuously drying and mopping the floors, we apologized if there are instances whereby we were late... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Was here this school holiday awesome service ,stay at carabian bay resort and enjoy it the food was great at the hawker stall,miss hazniza was taking care us she was awesome 2,went safari park dream came true first time animal watching us in the tram ,water park slide hu hu was great !!bye bye white lion Thanks Kathijah a

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your constructive comments and for choosing BGRC as your preferred destination during the year end school holidays. We will share your compliments on Ms Hasniza, our Coffee House Supervisor with the rest of the employees via Staff Bulletin Board so that her professionalism in service will be emulated by all our employees. We are also glad to... More 

Selangor, Malaysia
1 review
5 of 5 stars Reviewed 5 weeks ago

This is a great hotel with clean room and great services. We stayed at Arabian Studio from Dec 15, 2014 to Dec 17, 2014. It was a good stay and my family enjoyed the stay very much, exspecially my kids love this place very much...I have been a few theme park resort and this is one of my Best..The receptionist,... More 

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for your constructive comments. We are delighted to hear that we have exceeded you and your family's expectations during your recent stay at Arabian Bay Resort. We will share your positive comments on our staff bulletin board to encourage and motivate our employees to be always courteous and go the extra mile to take care of our customers.... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

A beautiful place , safari park features nice tram ride, stayed in Arabian bay resort value for money , breakfast nasi lemak was superb, well organised breakfast flow even it is busy "miss huzlaiza was greatly appreciated for a good service , waterpark the most safety for kids , ejoyed the large pizza and overall was great Thanks DEISEL JEAN... More 

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for staying with us recently at Arabian Bay Resort. We are very happy to know that we have exceeded your expectations in food and service. While we are aware it is difficult to please all our guests, that will not discourage our employees from anticipating our guests' needs and offer the best guest experience possible. We look forward... More 

Klang, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2014

I never thought that my decision to choose Bukit Gambang Resort City for my family holiday was the best ever holiday i have..the place was surrounded by forest and reachable by public transport or self drive. Talking about the room ..it so spacious and kids friendly, specially the swimming pool for kids..which i can watch my kids and feel safe.... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing BGRC during your last vacation and we also appreciated you taking time off to share your constructive comments on TripAdvisor.. It is very heartening to know that we have exceeded your expectations in every aspects. Such comments received indicated a positive sign that the service training attended by all our employees have been fruitful. We will... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2014 via mobile

School holidays,Me & family decided to go for holiday...found out the Bukit Gambang Resort through website.. since my kids love water theme park and all other place we have been..so we decided to try out here... Managed to book family suite for 2 nite. And it really2 worth it ...The staffs of the resort is really polite and helpful.. they... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank for choosing Bukit Gambang Resort City for your family vacation. We are delighted to know that you and your family have had a great time at BGRC and that you have found our staff to be courteous and hospitable. Rest be assured that we have passed on your favourable comments with members of our staff. We look forward to... More 

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Additional Information about Bukit Gambang Resort City

Address: Jalan Bukit Gambang Utama, Kuantan 26300, Malaysia
Phone Number:
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bukit Gambang Resort City 3.5*
Number of rooms: 578
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan
Hotel Style:
#5 Top resorts Hotel in Kuantan

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