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Bukit Gambang Resort City

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Jalan Bukit Gambang Utama, Kuantan 26300, Malaysia
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3D2N Safari Adventure
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Bukit Gambang Resort City
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Bukit Gambang Resort City
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175 reviews from our community

Traveler rating
    16
    38
    67
    31
    23
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123
1
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19
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Perak, Malaysia
1 review
4 of 5 stars Reviewed 4 days ago NEW

Room ordour was pleasant and clean . Check in was fast and efficient . Staff was well train in resort product knowledge with guest service oriented and very friendly. Good for family outing and kids will have fun staying at Bukit Gambang Resort. This resort is value for money and you will have new experience with their outdoor activities .... More 

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Petaling Jaya, Malaysia
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

I will never come back to this place. In general for the front desk staff does not communicate well. I arrived early and upon making making payment deposit I was allocated a room and stated in by deposit receipt. Since the room is not ready me and family decided to visit the water park. Nothing much to shout about the... More 

Was this review helpful? Yes 1
Johor Bahru, Malaysia
Senior Contributor
41 reviews 41 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

When drive in, the outside scenery is attractive. And the weather somewhat too high. Resort provides shuttle tram for free except for the park. Each ride for RM1 per head. During night seems quiet and comfortable for a rest. And the bed is comfortable. Explore the room, there's a fridge, but it is a small fridge. The only thing that... More 

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

My review on Arabian Bay Resort - Room is clean with simple furniture - Housekeeping service gave fast response to our request - Breakfast was okay but mostly are Malaysian local cuisine. The cakes/deserts are not nice. BBQ food served at ballroom are quite tasteless. My revew on Safari Park It has a lot of interesting parks(day/night animals) and good... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Poor management, Very basic room. Mattress is too hard. For 2 bedroom apartments, NO Air Cond in the Living Room . Wet common area all over. Super slow lifts. Poor Breakfast. SUPER POOR WIFI, 95% times not connectable!

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It's an "okay" hotel room with "minimal" floor light. well, we (a group of 20) gotta switch on our phone to torch our way back to room. it was dark and in fact not safe if you have kids. The food at the cafe surprisingly tasty if you minus the presentation. u feels like home sometimes. for tourists, you may... More 

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ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for posting your constructive feedback and we will look into the issues highlighted for improvement. We are also glad to hear of your happy encounter while visiting our Safari Park. On the missing item, we regret that we have not received a formal complaint in a timely manner, which is crucial for investigation. For further assistance, you may... More 

Penang, Malaysia
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at The Caribbean Bay Resort Bukit Gambang Resort City in 2 family suites for 2 nights. Spacious 2 bedrooms apartment with kitchen and living area. Perfect accommodation for groups or large families with children and planned to visit and have fun at BGRC's water and safari parks. Free shuttle services are also provided from hotel-park-hotel transfer although it is... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for staying with us during your last vacation and for posting your review on tripadvisor.com. We are happy to note that you have enjoyed your stay with us and look forward to welcome you and family back in the near future. Thanks and best regards Ian Chin Resort Director Bukit Gambang Resort City More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

As usual friendly staff , this time the hotel was extremely busy!!! Thumbs up the staff were smiling all the day , breakfast was good same goes to the dinner , when up to safari park enjoyed the fire show has we miss it on our previous visit , The Bartender Emo made us nice "Magarita" next day we enjoyed... More 

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ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

We are delighted to receive you and family for the second time and it is great to know that we once again exceeded your expectations. We look forward to welcome you and family in the not too distant future. Best Regards Ian Chin Resort Director Bukit Gambang Resort City. More 

Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My room is on the first floor down the long hall and the corridor is dark and lights wont be on until 7.30pm. It's dark even around 3pm! You can barely see the hall way and it is creepy! For a resort that fairly new and you can see how things are poorly maintained in just couple years. Hotel management... More 

Was this review helpful? Yes
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for posting your constructive comments about your last visit to Bukit Gambang Resort City. We have taken note of your concern of lack of lightings and will address this immediately with our operations team. We also wish to express our regrets for failing to meet your expectation in terms of service and facilities. We sincerely hope this experience... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Of all the hotels I've been to, this is the worst. I had to wait for 4 hours just to checked in to our room (Arabian family room)... After checked in, the room is terribly smelly and dirty, a lot rubbish on the floor, smelly towels. I had to wear sandals in the room. Breakfast and dinner was okay but... More 

Was this review helpful? Yes 1
ianchinsh, General Manager at Bukit Gambang Resort City, responded to this review

Thank you for choosing Bukit Gambang Resort City during your last vacation and we also appreciated your constructive comments on tripadvisor.com. We wish to express our sincere regrets for our shortfall in services and for failing to meet your expectations. The negative experience encountered by you is unacceptable by the Management. We find your comments highly alarming and would like... More 

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