We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 9 Kuantan accommodations

Sanctuary Resort

3.0 of 5 Lodge   |   342 | Mukim Sungai Karang, Kuantan 26080, Malaysia
Hotel amenities
Save Saved
You added Sanctuary Resort to your Saves list
Sanctuary Resort
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
  • Overview
  • Reviews (41)
  • Photos (139)
  • Amenities
  • Room tips (12)
  • More
Write a Review

41 people have reviewed this hotel

Traveler rating
    8
    10
    1
    7
    15
See reviews for
20
3
2
4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed June 26, 2014

If you haven't been here, I strongly suggest you save yourself the time and money. The hotel itself was shabby at best - to be fair the pool was reasonably nice and pretty well maintained. The check in staff were totally uninterested in anything besides their mobile phones, and despite having pre-arranged and received confirmation that there would be a... More

Was this review helpful? Yes
Shah Alam, Malaysia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 10, 2014

We are from KL, 3 families rented a 3 bedroom aprtment unit. When we arrived, the room offered were badly maintained (NOT maintained and cleaned for yearssssssss..........). We then complained to the receptionist and the manager. In fact, the manager is with the worst attitude, he don;t even wana look at you or discuss and to resolve the issues........ Lights... More

Was this review helpful? Yes 1
Singapore
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 1, 2014

We are from Singapore and came with my family and stayed in the family suite with sea facing view (2 bedrooms) for RM598, this is not a cheap rate, considered expensive and the suite is so dirty, lack of facility maintenance and the aircon is not working well. Therefore we have to request to change room... The customer service was... More

Was this review helpful? Yes 1
Au, Austria
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 24, 2014

I am having a vacation in this hotel with by father .when we reach there are look like no other worker .the room, corridor, reception counter and receptionist is dirty and the toilet are leaking. The apartment there are very dark and same like ghost home. The owner same like to gardener and the bad fashion.

Was this review helpful? Yes 1
kl
2 reviews
1 of 5 stars Reviewed April 22, 2014

Im starting to wonder if this place paid for all the TripAdvisor positive comments ,or perhaps the staffs gave the better rooms to foreigners only. This is one of the worst apartment I've ever had in my entire life for budget of RM 330. Rooms seem from the 80s. Time is not a problem but it seems the apartment has... More

Was this review helpful? Yes
Manila, Philippines
1 review
4 of 5 stars Reviewed April 15, 2014

My Partner and I travelled for the first time together to Singapore stayed at the Shangrrilla very up market then to KL onto Kuantan. This resort was an excellent spot for various location meetings which I had on my balcony and around the pool aerea. My partner and I enjoyed our walks and swims on the beach and buggy riding... More

Was this review helpful? Yes
Snowflake, Arizona
1 review
5 of 5 stars Reviewed February 17, 2014

I came to Asia on business, took the opportunity to visit Malaysia for the first time. Found and then stayed for a week at the Sanctuary. Wanted to be on the beach not near, across the street from but right on it. This resort puts you there and a whole lot more! Forever ocean views, boating excursions to nearby islands,... More

Was this review helpful? Yes
Shah Alam, Malaysia
2 reviews
4 of 5 stars Reviewed February 17, 2014

Before arrival at Sanctuary Resort ,I was curious as well as worried about some negative remarks made . However much to my pleasure I was baffled by the friendly and helpful reception staff the moment my family of four arrived..that really startkicked our wonderful and unforgettable holidays!! Location just great and breathtaking to see beautiful natures converged..with near distant island... More

Was this review helpful? Yes
Sydney, Australia
1 review
4 of 5 stars Reviewed February 14, 2014

Good facilities and easy access to attractions in the area. Rooms are spacious and well maintained.Staff are very friendly.A great spot to take family and is right on the beach. Would stay there again without hesitation.

Was this review helpful? Yes
Southport, Australia
1 review
4 of 5 stars Reviewed February 14, 2014

My husband & I stayed at Sanctuary Resort last November & thoroughly enjoyed ourselves. We are planning to go back and noticed some negative reports on your site. We think it is the best idyllic beachfront we have stayed at. We had marble floors & overlooked a local fishing village. Management & staff were extremely helpful & friendly. We followed... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Sanctuary Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sanctuary Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sanctuary Resort

Address: 342 | Mukim Sungai Karang, Kuantan 26080, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sanctuary Resort 3*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Priceline and BookingOdigeoWL so you can book your Sanctuary Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sanctuary Hotel Kuantan

139 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (19)
Viewed
Dining (4)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (8)
Viewed
Bathroom (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (121)
Viewed
Pool/beach area (7)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (6)
Viewed
Dining (1)
Viewed
View from room (1)
Viewed
Other (103)

Amenities

Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sanctuary Resort Cherating is truly a beachfront resort hotel withonly 10 meters away from beach, beautifully surrounded by refreshing lush greenery. With 90 units of 2 & 3 Bedrooms All Suite Apartmentwith each room with its attaching bathroom, Sanctuary Resort Cherating creates a perfect setting for singles, couples and even families group. Enjoy your stay at this serene and peaceful property, guests are also offered access to water sports like sailing and canoeing, with its own private island right in front, only 900 meters away. For those in need of a relaxing vacation, you can simply take a dip in the alluring pool or go for sunbathing at the beach. Enjoy various activities including the one at the Classical Fishing Village River where you do the fresh catching daily. Sanctuary Resort Cherating is a great choice for those looking to getaway from the bustling city for a True Beachfront Holiday Relaxation ... more   less 
Number of rooms
90

See which rooms travelers prefer