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All 10 Labuan Island hotels

Dorsett Grand Labuan

5.0 of 5 Hotel   |   462 Jalan Merdeka, Labuan Island 87029, Malaysia
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Dorsett Grand Labuan
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Ranked #1 of 10 Hotels in Labuan Island
A recent review
3 of 5 stars Reviewed June 29, 2012
MikeJA83 Singapore, Singapore
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217 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Dorsett Grand Labuan
See the most recent reviews
Singapore, Singapore
Contributor
15 reviews 15 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 29, 2012

it was ok to stay there and they have the best breakfast in town. but the rooms are old style and very expensive. the bar is ok but the "ladies" are sometimes nasty.

Was this review helpful? Yes 1
GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Mr. Mike, Thank you for your feedback. We are heartened that you loved our breakfast and had a good stay in general. We have duly noted your feedback and will strive to improve and upkeep our products constantly. Once again, we thank you for choosing the Grand Dorsett as your accommodation in Labuan and look forward to welcoming you... More 

Top Contributor
84 reviews 84 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 26, 2012

The rooms are awesome. Big and value for money. Room 288 and above has better view

Was this review helpful? Yes
GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Sir, We are pleased that you have enjoyed a very good hotel experience with us! We look forward to welcoming you again in the near future. Thank you. More 

Kluang, Malaysia
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 27, 2012

PROs : 1- Certified halal food by JAKIM 2- Large rooms, good service from staff 3- a wide selection of interesting buffet breakfast and dinner 4- good location, close to shopping compleks (Ujana kewangan), banks and other CON : 1- Steak not very interesting and tasty compared to the hotel price

Was this review helpful? Yes 1
GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Thank you for the feedback. Your opinions and observations will help us in our mission to constantly improve to serve you better. We have highlighted your concern about our steak that was served, to the department concerned and necessary training has been conducted as we do not compromise with quality. May I take this opportunity to say that we all... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed May 24, 2012

Working in the Oil and Gas industry i frequent Labuan..and i have no qualms in saying that Grand Dorsett Labuan is top notch... Pick up from the airport is prompt and proper..Van is rather big..great for groups with lotsa equipment...check-in is impeccable with the presence of the LA there>>LA= Lobby Ambassador..this is usually a manager or executive...level of english here... More 

Was this review helpful? Yes
GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Thank you for taking the time to write a comment about your recent stay with us. Feedback from guests is invaluable to us as it allows us to continually monitor and improve our service standards to our guests and I sincerely thank you for your comments. May I take this opportunity to say that we all look forward to welcoming... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 22, 2012

This hotel is definitely not your choice! The music from the pub was loud until you can hear it clearly from my room in 4th floor, and the music last until 2am, it was a restless night! The information given by the hotel staff are wrong, they simply charge on your bill and let you to sign your bill before... More 

Was this review helpful? Yes 7
GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Thank you for the feedback. As per the telephone conversation on May 26, 2012 at 3.45pm with our Front Office Manager, we are pleased that all the issues you have pointed out have been resolved. It is feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. I hope our... More 

Kuching, Malaysia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 19, 2012 via mobile

Very bad first impression on this hotel. First the receptionist made my dad waited for 2 hours because his card couldn't access the room (we checked in together today and went our separate ways in the evening). According to the lady, my dad needs to wait for me to come back in order for her to activate his card. O..kay.... More 

Was this review helpful? Yes 3
GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Thank you for the feedback. As per the telephone conversation on May 26, 2012 at 2.30pm with our Front Office Manager, we are pleased that all the issues you have pointed out have been resolved. It is feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. I hope our... More 

Brisbane
Contributor
14 reviews 14 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 19, 2012

I have stayed here many times on business. Previously a Sheraton run property and the infrastructure is solid. The rooms are large with dressing area and huge marbled bathroom. Beds are comfortable with nice linens. Large LCD TV and the few channels do include STAR TV, rarely the case in 4/5 star hotels in Malaysia. There is a picturesque view... More 

Was this review helpful? Yes 4
Bunchoffreesia
Contributor
14 reviews 14 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 6, 2012

This hotel has a spacious lobby filled with a wonderful fragrance, the bedroom is sizable and there were some pretty impressive tea bags provided in the room, shady pool and the most delicious roti gala (yellow roll pancake) served with curry sauce ever had as part of buffet breakfast. Downside is that the tv channels were limited. Nothing much to... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Top Contributor
55 reviews 55 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 5, 2012

There are actually very few 4 - 5 star hotels to choose from in Labuan and Grand Dorsett happens to be one of them. This is my second stay in this hotel and must say that this time it is much better. They upgraded me to their executive floor and this time I had a better view of the sea.... More 

Was this review helpful? Yes 1
GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Thank you for taking the time to write a comment during your recent stay with us. Feedback from guests is invaluable to us as it allows us to continually monitor and improve our service standards to our guests and I sincerely thank you for your comments. May I take this opportunity to say that we all look forward to welcoming... More 

Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 5, 2012

This is the only 4 star hotel available in Labuan, and it is conveniently located to the Labuan financial centre. Sadly, the glory days seems to be gone. The hotel has aged considerably. My room had a cracked toilet bowl. There were black stains on the toilet seat. When I first turned on the shower, the water was murky brown.... More 

Was this review helpful? Yes 4
GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Thank you for the feedback. It is with regret I noted the inconveniences you experienced relating to the cracked toilet bowl, stains on toilet seat and the initial brown water, on top of feedback on food. In our efforts to achieve a level of service whereby guest expectations are being anticipated and met, we obviously have failed on a number... More 

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Additional Information about Dorsett Grand Labuan

Address: 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Location: Malaysia > Sabah > Labuan Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
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Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan

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