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All 10 Labuan Island hotels

Dorsett Grand Labuan

462 Jalan Merdeka, Labuan Island 87029, Malaysia
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Dorsett Grand Labuan
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Ranked #2 of 10 hotels in Labuan Island
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93 reviews from our community

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Kuala Lumpur, Malaysia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 20, 2013 NEW

Stayed at Dorsett Labuan for a night. Appearance of hotel vey grand befitting it's 5 stars. But comes service, it is way below par. Why? I asked for extra towels and the towels were delivered after some 30 minutes. Reason staff having their meals. There was some problem with my room air cond and called the guest services. Was informed... More

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Kuala Lumpur
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 11, 2013

Having stayed here on a few occasions on business for the past few years, I have only good things to say. There's really nothing much to say on the location. Labuan is a small island and getting anywhere is not a problem. There is a major shopping establishment just across the road so any food needs outside the hotel is... More

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GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review
May 13, 2013

Dear lookenneth, Thank you for taking time away from your busy schedule to comment about your recent stay with us. Feedback from the guests is invaluable to us as it allows us to continually monitor and improve our service standard and delivery to our guests. May I take this opportunity to thank you once again and we all look forward... More

Darwin
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 7, 2013

We had a 3 night stay on Labuan and it was for this reason we decided to 'flash ' it up a bit. The hotel was very good and the staff attentive and helpful. This hotel was a bit more up market than we normally use. We found it comfortable and spacious although we were out looking around the island... More

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See 3 more reviews by ntfisherman for Labuan Island
GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review
May 9, 2013

Dear ntfisherman, Thank you for staying with us at Dorsett Grand Labuan and your valuable feedback. We look forward to welcome your next trip to Dorsett Grand Labuan. More

Klang, Malaysia
1 review
5 of 5 stars Reviewed May 2, 2013

Needed a break from the fast and furious pace from the City and decided get away from it all to Labuan. As many of my friends had said that Labuan is laid back , and I'll be bored stiff after the second day, so I was prepared for the worse. Firstly I must say that the Hotel we booked was... More

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GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review
May 3, 2013

Dear Travels1689, Thank you for your valuable review. Everyday at the Dorsett Grand Labuan, all of us strive to make sure that we look after our guests well and to know that our actions are appreciated is the highest form of motivation. Thank you and we hope to see you and your family again at the Dorsett Grand Labuan. More

Singapore
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 27, 2013

This is the old Sheraton Hotel and so the hardware's not bad. Bear in mind that Labuan isn't exactly the centre of the universe and there ain't much to do there so nice to have a reasonable hotel as a base. They do a daily themed buffet lunch/dinner in Victoria's Brasserie which is variable but passable and fairly cheap. There's... More

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GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review
April 29, 2013

Dear BazSingapore, Thank you for staying with us at Dorsett Grand Labuan and your valuable feedback. We are constantly upgrading our facilities and improve our services in order to serve valued guests like you better. We look forward to welcome your next trip to Dorsett Grand Labuan. More

kuala lumpur
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 15, 2013

I stayed at this hotel on April 2013. Everything consider perfect for this hotel. It just a walking distance from Labuan International Ferry Terminal and located right infront the one and only shopping mall in Labuan. The room was big and clean.. The internet connection is free for all guest. Unfortunate ly the connection is very poor. Hope the management... More

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GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review
April 18, 2013

Dear Edzeg, Thank you for staying with us at Dorsett Grand Labuan and your constructive feedback. We apologize on our shortcoming and we are constantly upgrading our facilities. Please be assured that the necessary action will be taken accordingly. We look forward to welcome you back to Dorsett Grand Labuan. Thank you. More

Deal
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 15, 2013

Returned to Labuan after almost 50 years having served there in the Army in 1965. While the island has changed dramatically, the Grand Dorsett is an ideal base to stay and from which to discover various attractions. Stayed 2 nights. Clean, welcoming, quiet, comfortable and with attentive, welcoming staff it certainly made my trip memorable. And my 3 teenagers throughly... More

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See 3 more reviews by DealVeterans for Labuan Island
GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review
April 15, 2013

Dear Deal Veterans, Thank you for staying with us at Dorsett Grand Labuan. We feel privileged that we have made your trip memorable. We look forward to welcome you back at Dorsett Grand Labuan. More

Stornoway, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 12, 2013

Stayed five nights and found it a very nice place to stay. The service from the staff was first class and the location was good. I can recommend this hotel without any hesitation. I was due to return and was most disappointed when this was changed.

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GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review
April 15, 2013

Dear Morrisloin, Thank you for staying with us at Dorsett Grand Labuan with your valuable feedback. we look forward to welcome you back at Dorsett Grand Labuan. More

Manchester, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 30, 2013

I stayed for three nights here at the begining of March. The welcome was warm and the bedroom was clean and tidy with a lovely view out over the sea. There was a balcony to use, even if it was a little small. Housekeeping was efficient and I had no problems with the laundry service. There was a good choice... More

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GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review
April 3, 2013

Dear Peter, Thank you for staying with us at Dorsett Grand Labuan and for your valuable feedback. We look forward to welcome you back at Dorsett Grand Labuan. Thank you. More

Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 25, 2013

Stayed for 1 night for a business meeting. Hotel is pretty old but generally clean and tidy. Was charged for RM400 per night its totally over price for this standard. 12 minutes by Taxi from Airport. Breakfast spread is limited.

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GDLabuan, General Manager at Dorsett Grand Labuan, responded to this review
March 28, 2013

Dear Puah, We thank you for choosing Dorsett Grand Labuan as your preferred hotel and your constructive feedback. the hotel is in the midst of soft refurbishment. on the brighter note, we are pleased that you have experienced the hotel's cleanliness we hope to be able to see you soon in Dorsett Grand Labuan Thank You More

 
 
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Additional Information about Dorsett Grand Labuan

Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Grand Dorsett Labuan Hotel
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan
Address: 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Phone Number:
Region: Malaysia > Labuan Island
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 hotels in Labuan Island
Price Range: $
Official Description (provided by the hotel):
The only 5-star hotel in Labuan, Grand Dorsett Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Grand Dorsett Labuan truly inspires! ... more   less 
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Dorsett Grand Labuan
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