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All 10 Labuan Island hotels

Billion Waterfront

1, Jalan Wawasan, Labuan Island 87000, Malaysia (Formerly Waterfront Labuan Financial Hotel)
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Billion Waterfront
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Ranked #4 of 10 Hotels in Labuan Island
A recent review
3 of 5 stars reviewed 2 weeks ago
James N Kota Kinabalu, Malaysia
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49 reviews from our community

Traveler rating
    3
    19
    17
    8
    2
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4
4
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23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cape Town
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed today NEW

Stay here regularly.Early check in,even pre-arranged,is never possible.Rooms are hardly ready.Rooms big,but not very clean.Non smoking rooms stink of smoke.WIFI super slow.Passages dirty. Friendly staff.Nice big pool.

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Kota Kinabalu, Malaysia
Top Contributor
207 reviews 207 reviews
70 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A room was booked for me for an official function. Check-in was fast and courteous. The room was spacious and beautifully furnished. Despite its age; which is 20 years old today, the room still look clean and facilities function well. Wifi available but not consistent. Breakfast just typical but good enough. Surrounding is pleasant with one side facing the sea... More 

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Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I booked this hotel via internet and i got quiet a good rate.. The actual rate is rm100++ more... Location is ok as labuan is a very small city... We booked the pool facing room...the room itself was quiet big..and it got nice view.. Check in service was great..they allowed us for early check in at 11...however the maintenance of... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 18, 2014

Stayed there for one night.Arrived there late in the evening and checked out early so no time to check the pool area & surroundings. The lobby houses the reception,coffee house & a lounge with live bands. The room is big with a king size bed and a comfortable bathroom,panel tv with a few astro channels. The only setback is you... More 

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BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear Jonathan G, We thank you for choosing us as your preferred hotel and glad that you had enjoyed your stay in the hotel. From time to time we try to improve our services to our valued guests. Once again, thank you for your positive feedback and we look forward to welcoming you back to Billion Waterfront. More 

malaysia
Top Contributor
168 reviews 168 reviews
95 hotel reviews
140 helpful votes 140 helpful votes
1 of 5 stars Reviewed September 2, 2014

I can't forgive hotel owners and managers who put incomes from their night clubs and karaoke's ahead of the comfort and wellbeing of their paying room guests. The noise and racket created by the band each night drags on to well beyond 1 am. For those of us attending meetings the next morning and are in need of a good... More 

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BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear RottWeiler, Thank you for staying with Billion Waterfront! Please accept our sincere apology for the bad experience you encountered during your stay with us. We assure you that your constructive feedback and comments will be taken seriously to improve the property and services. Once again, thank you and have a nice day. More 

Kota Kinabalu, Malaysia
Top Contributor
151 reviews 151 reviews
20 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed July 30, 2014

I enjoyed the calm serenity of the scenic view offered by this pleasantly located hotel. Unlike the more costly partner located opposite Billion Waterfront Resort, the Grand Dorsett does not front the marina in direct proximity. What I love about Waterfront is the fact that it is located a slight distant away from the town centre which can be congested... More 

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BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear Syme0n, We thank you for choosing us as your preferred hotel and glad that you had enjoyed your stay in the hotel. Once again, thank you for your positive feedback and we look forward to welcoming you back to Billion Waterfront. More 

Edmonton
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed July 17, 2014

We used to stay here every time we came to Labuan. This time had no difference. We booked, we checked in, all smooth and great service. However, when we entered the hotel (separated from the reception), you could smell smoke and you see dirty carpet. When we entered the room, the room smell even worse. Well, if you are a... More 

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BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear irene_ng Please accept our sincere apology for the bad experience you encountered. We assure you that your constructive feedback and comments will be taken seriously to improve the property and services. Once again, thank you and have a nice day. More 

johor
Contributor
14 reviews 14 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 4, 2014 via mobile

I stay for one night. The front desk is really good service. Fast checkin n checkout. The view from this hotel is stunning. I got spacious room and garden view. They do provided iron, hair dryer and basic toilettries. In bathroom it got both shower and bath tab. This hotel.near to ujana kewangan/shopping mall. However, they need to improve the... More 

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BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear lelyJohor, We thank you for choosing us as your preferred hotel and positive feedback. We noted on your comments on the WiFi and will look into it. We have recently add in few TV channels in the guestrooms. All guestrooms are installed with a Qiblat sign which is located in the drawer below the minibar area. Once again, thank... More 

Beijing, China
Top Contributor
96 reviews 96 reviews
36 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed May 30, 2014

I stayed at this hotel for one night. My room was large and comfortable. It had a nice large flat screen TV and ok cable service. I was very impressed with the service. From the moment I checked in through check out, everyone from the drivers, restaurant staff and other hotel staff were very friendly and eager to assist. The... More 

Was this review helpful? Yes 2
BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear harvlaw, We thank you for choosing us as your preferred hotel and positive feedback. Once again, thank you and we look forward to welcoming you back to Billion Waterfront. More 

Kuala Lumpur, Malaysia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 13, 2014

I checked in with only one guest in front of me. The checked service was so slow and the 3 staff at the front desk showed no urgency. Took me 20 minutes to check in. It was a weekend of critical BPL football games and the Agusta Masters. Only one sports channel which was replaying yesteryear's games. Even the lounge... More 

Was this review helpful? Yes
BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear KampungBoy1963 Thank you for your feedback and will look into improving our services. Have a nice day & Salam Aidilfitri! More 

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Additional Information about Billion Waterfront

Address: 1, Jalan Wawasan, Labuan Island 87000, Malaysia (Formerly Waterfront Labuan Financial Hotel)
Location: Malaysia > Sabah > Labuan Island
Price Range (Based on Average Rates): $
Number of rooms: 94
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