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All 10 Labuan Island hotels

Billion Waterfront

1, Jalan Wawasan, Labuan Island 87000, Malaysia (Formerly Waterfront Labuan Financial Hotel)
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Billion Waterfront
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Ranked #3 of 10 hotels in Labuan Island
A recent review
4 of 5 stars reviewed 3 weeks ago
lelyJohor johor
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  • Reviews (43)
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43 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
18 reviews 18 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 1 week ago

We used to stay here every time we came to Labuan. This time had no difference. We booked, we checked in, all smooth and great service. However, when we entered the hotel (separated from the reception), you could smell smoke and you see dirty carpet. When we entered the room, the room smell even worse. Well, if you are a... More

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stay for one night. The front desk is really good service. Fast checkin n checkout. The view from this hotel is stunning. I got spacious room and garden view. They do provided iron, hair dryer and basic toilettries. In bathroom it got both shower and bath tab. This hotel.near to ujana kewangan/shopping mall. However, they need to improve the... More

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Kuala Lumpur, Malaysia
Top Contributor
80 reviews 80 reviews
32 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed May 30, 2014

I stayed at this hotel for one night. My room was large and comfortable. It had a nice large flat screen TV and ok cable service. I was very impressed with the service. From the moment I checked in through check out, everyone from the drivers, restaurant staff and other hotel staff were very friendly and eager to assist. The... More

Was this review helpful? Yes 1
BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear harvlaw, We thank you for choosing us as your preferred hotel and positive feedback. Once again, thank you and we look forward to welcoming you back to Billion Waterfront. More

Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 13, 2014

I checked in with only one guest in front of me. The checked service was so slow and the 3 staff at the front desk showed no urgency. Took me 20 minutes to check in. It was a weekend of critical BPL football games and the Agusta Masters. Only one sports channel which was replaying yesteryear's games. Even the lounge... More

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Kuala Lumpur, Malaysia
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed February 28, 2014 via mobile

Located in front of Labuan Financial Park. The room is really spacious but with strong smell of Tobacco. Asked for a non smoking room but was told none left. The mattress is really rock hard but probably good for back ache. Only two pillows were provided in the room with no extras and two bath towels with no extras as... More

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Kuala Lumpur
15 reviews 15 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 15, 2014

Been to this hotel couple of times for my business trip. Always my 1st choice of hotel in view of its price, service and room + plus view of the port. This hotel normally fully book, so make sure you make early reservation, at least 1 or 2weeks early. They have changed the name to Billion Pavilllion now. The room... More

Was this review helpful? Yes 3
Perpetual traveller
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 14, 2014 via mobile

Rooms are ok but getting tatty, I could overlook that. Rock hard mattresses, I could pass that as 'Asian' style. Sporadic internet, below average food and dirt on the restaurant floor, I could probably forgive that too. But having a crappy karaoke style band blasting out poor quality music until the early hours to an EMPTY BAR, what on earth... More

Was this review helpful? Yes 4
Georgetown, Malaysia
Top Contributor
56 reviews 56 reviews
33 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed January 22, 2014

I stay here not because I choose to, but rather it was booked by the company so I simply just obliged and stay here for 4 nights. Even back in 2008, I did stayed here before. Fast forward to 5 years ahead, the condition of the hotel is still the same, nothing changed for better or worse. The hotel is... More

Was this review helpful? Yes 2
Buderim, Australia
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 19, 2013

The rooms and pool are quite nice here but the food is terrible. Also the pool bar is very expensive compared to the other hotels in Labuan. It's across from the shopping mall which has most things you need. Eat at the Tiara hotel or at the fratinis Italian in town. The only to good places to eat in town.

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Miri, Sarawak, Malaysia
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 26, 2013

Stayed here for 1 night. Room was OK; not luxurious but allows a good rest. My husband thought the bed was too hard but i could still sleep ok. TV was small and grainy and doesn't have too many channels. This is not at all a luxurious hotel but they have a great pool. Had dinner and breakfast at the... More

Was this review helpful? Yes 2
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Additional Information about Billion Waterfront

Address: 1, Jalan Wawasan, Labuan Island 87000, Malaysia (Formerly Waterfront Labuan Financial Hotel)
Location: Malaysia > Sabah > Labuan Island
Price Range (Based on Average Rates): $
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19 photos of this hotel

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Hotel & grounds (3)
Room/suite (11)
Bathroom (2)
View from room (1)
Pool/beach area (2)
Other (1)


Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Official Description (provided by the hotel)
Billion Waterfront officially opened its doors on the 01st December 1994 and was launched by the former Prime Minister of Malaysia Yang Amat Berbahagia Tun Dr. Mahathir Mohamad. The hotel is developed on approximately 4 hectares of reclaimed land adopting a contemporary architectural style with its external and internal decors. In 2004, the hotel received a 4-Star hotel rating from Tourism Malaysia. ... more   less 
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