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Billion Waterfront

1, Jalan Wawasan, Labuan Island 87000, Malaysia (Formerly Waterfront Labuan Financial Hotel)
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Billion Waterfront
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Billion Waterfront
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56 reviews from our community

Traveler rating
    4
    23
    17
    8
    4
See reviews for
5
4
8
28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Spectacular sight. Not many hotels have a back facing a very lovely port with many ships of different sizes either birthed or sailing along the waterfront. Nothing like sitting around the open concept Sunshine Bar with a cold duty free beer, overlooking a very tranquil & serene natured port separating both just inches away from the edge of the walkway.... More 

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Kuala Lumpur, Malaysia
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having read a number of reviews of this hotel, I can't say I expected too much. But, considering that it's a business hotel in an "oil-field" town, I was pleasantly surprised. Check-in and check-out went seamlessly and the room itself was way better than expected; clean, modern and not too noisy - I was in the remote block, separate but... More 

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CA
Top Contributor
72 reviews 72 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 18, 2015

This place was reasonably nice and located just a few minutes walk from downtown and the financial area. The pool looked nice, the rooms were well kept and the food in the restaurant was very good. Overall I was pleased. It wasn't a super high end ritzy location, but it was nice enough.

Was this review helpful? Yes 1
Chiang Mai
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 8, 2015

Have stayed here a few times, due to my company booking me in. The first stay the room was very dirty and run down, and the internet wifi in the room would not work. Multiple calls and visits from the "tech" was all in vail. When I did happen to get wi-fi signal, it was very sporadic and would drop... More 

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1 review
1 of 5 stars Reviewed December 24, 2014

I've checked in on 15/12/2014 stay for 1 night at hotel room no 1116 & I've check out on 16/12/2014.When I reached KL,I realised that I had left my sunglasses Rayban orange tinted lense worth Rm500++ on the bed in my room no 1116.I've call front desk few times almost every day but the front desk give me 1001 reasons... More 

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Cape Town
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 19, 2014

Stay here regularly.Early check in,even pre-arranged,is never possible.Rooms are hardly ready.Rooms big,but not very clean.Non smoking rooms stink of smoke.WIFI super slow.Passages dirty. Friendly staff.Nice big pool.

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Kuching, Malaysia
Top Contributor
234 reviews 234 reviews
76 hotel reviews
157 helpful votes 157 helpful votes
3 of 5 stars Reviewed December 1, 2014

A room was booked for me for an official function. Check-in was fast and courteous. The room was spacious and beautifully furnished. Despite its age; which is 20 years old today, the room still look clean and facilities function well. Wifi available but not consistent. Breakfast just typical but good enough. Surrounding is pleasant with one side facing the sea... More 

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Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 27, 2014

I booked this hotel via internet and i got quiet a good rate.. The actual rate is rm100++ more... Location is ok as labuan is a very small city... We booked the pool facing room...the room itself was quiet big..and it got nice view.. Check in service was great..they allowed us for early check in at 11...however the maintenance of... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 18, 2014

Stayed there for one night.Arrived there late in the evening and checked out early so no time to check the pool area & surroundings. The lobby houses the reception,coffee house & a lounge with live bands. The room is big with a king size bed and a comfortable bathroom,panel tv with a few astro channels. The only setback is you... More 

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BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear Jonathan G, We thank you for choosing us as your preferred hotel and glad that you had enjoyed your stay in the hotel. From time to time we try to improve our services to our valued guests. Once again, thank you for your positive feedback and we look forward to welcoming you back to Billion Waterfront. More 

malaysia
Top Contributor
172 reviews 172 reviews
96 hotel reviews
151 helpful votes 151 helpful votes
1 of 5 stars Reviewed September 2, 2014

I can't forgive hotel owners and managers who put incomes from their night clubs and karaoke's ahead of the comfort and wellbeing of their paying room guests. The noise and racket created by the band each night drags on to well beyond 1 am. For those of us attending meetings the next morning and are in need of a good... More 

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BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear RottWeiler, Thank you for staying with Billion Waterfront! Please accept our sincere apology for the bad experience you encountered during your stay with us. We assure you that your constructive feedback and comments will be taken seriously to improve the property and services. Once again, thank you and have a nice day. More 

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