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All 10 Labuan Island hotels

Billion Waterfront

1, Jalan Wawasan, Labuan Island 87000, Malaysia (Formerly Waterfront Labuan Financial Hotel)
Billion Waterfront
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47%
Ranked #4 of 10 Hotels in Labuan Island
A recent review
4 of 5 stars reviewed 4 weeks ago
Jonathan G
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46 reviews from our community

Traveler rating
    3
    19
    15
    7
    2
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4
4
8
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed there for one night.Arrived there late in the evening and checked out early so no time to check the pool area & surroundings. The lobby houses the reception,coffee house & a lounge with live bands. The room is big with a king size bed and a comfortable bathroom,panel tv with a few astro channels. The only setback is you... More

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BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear Jonathan G, We thank you for choosing us as your preferred hotel and glad that you had enjoyed your stay in the hotel. From time to time we try to improve our services to our valued guests. Once again, thank you for your positive feedback and we look forward to welcoming you back to Billion Waterfront. More

malaysia
Top Contributor
163 reviews 163 reviews
93 hotel reviews
135 helpful votes 135 helpful votes
1 of 5 stars Reviewed September 2, 2014

I can't forgive hotel owners and managers who put incomes from their night clubs and karaoke's ahead of the comfort and wellbeing of their paying room guests. The noise and racket created by the band each night drags on to well beyond 1 am. For those of us attending meetings the next morning and are in need of a good... More

Was this review helpful? Yes
BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear RottWeiler, Thank you for staying with Billion Waterfront! Please accept our sincere apology for the bad experience you encountered during your stay with us. We assure you that your constructive feedback and comments will be taken seriously to improve the property and services. Once again, thank you and have a nice day. More

Kota Kinabalu, Malaysia
Top Contributor
149 reviews 149 reviews
20 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed July 30, 2014

I enjoyed the calm serenity of the scenic view offered by this pleasantly located hotel. Unlike the more costly partner located opposite Billion Waterfront Resort, the Grand Dorsett does not front the marina in direct proximity. What I love about Waterfront is the fact that it is located a slight distant away from the town centre which can be congested... More

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BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear Syme0n, We thank you for choosing us as your preferred hotel and glad that you had enjoyed your stay in the hotel. Once again, thank you for your positive feedback and we look forward to welcoming you back to Billion Waterfront. More

Edmonton
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed July 17, 2014

We used to stay here every time we came to Labuan. This time had no difference. We booked, we checked in, all smooth and great service. However, when we entered the hotel (separated from the reception), you could smell smoke and you see dirty carpet. When we entered the room, the room smell even worse. Well, if you are a... More

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BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear irene_ng Please accept our sincere apology for the bad experience you encountered. We assure you that your constructive feedback and comments will be taken seriously to improve the property and services. Once again, thank you and have a nice day. More

johor
Contributor
12 reviews 12 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 4, 2014 via mobile

I stay for one night. The front desk is really good service. Fast checkin n checkout. The view from this hotel is stunning. I got spacious room and garden view. They do provided iron, hair dryer and basic toilettries. In bathroom it got both shower and bath tab. This hotel.near to ujana kewangan/shopping mall. However, they need to improve the... More

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BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear lelyJohor, We thank you for choosing us as your preferred hotel and positive feedback. We noted on your comments on the WiFi and will look into it. We have recently add in few TV channels in the guestrooms. All guestrooms are installed with a Qiblat sign which is located in the drawer below the minibar area. Once again, thank... More

Kuala Lumpur, Malaysia
Top Contributor
83 reviews 83 reviews
33 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed May 30, 2014

I stayed at this hotel for one night. My room was large and comfortable. It had a nice large flat screen TV and ok cable service. I was very impressed with the service. From the moment I checked in through check out, everyone from the drivers, restaurant staff and other hotel staff were very friendly and eager to assist. The... More

Was this review helpful? Yes 2
BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear harvlaw, We thank you for choosing us as your preferred hotel and positive feedback. Once again, thank you and we look forward to welcoming you back to Billion Waterfront. More

Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 13, 2014

I checked in with only one guest in front of me. The checked service was so slow and the 3 staff at the front desk showed no urgency. Took me 20 minutes to check in. It was a weekend of critical BPL football games and the Agusta Masters. Only one sports channel which was replaying yesteryear's games. Even the lounge... More

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BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear KampungBoy1963 Thank you for your feedback and will look into improving our services. Have a nice day & Salam Aidilfitri! More

Kuala Lumpur, Malaysia
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed February 28, 2014 via mobile

Located in front of Labuan Financial Park. The room is really spacious but with strong smell of Tobacco. Asked for a non smoking room but was told none left. The mattress is really rock hard but probably good for back ache. Only two pillows were provided in the room with no extras and two bath towels with no extras as... More

Was this review helpful? Yes
BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear Muzammil_MM Salam Aidilfitri! Thank you for your feedback and will look into improving our services. Have a nice day! More

Kuala Lumpur
Contributor
15 reviews 15 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 15, 2014

Been to this hotel couple of times for my business trip. Always my 1st choice of hotel in view of its price, service and room + plus view of the port. This hotel normally fully book, so make sure you make early reservation, at least 1 or 2weeks early. They have changed the name to Billion Pavilllion now. The room... More

Was this review helpful? Yes 3
BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear Edd_81 We thank you for choosing us as your preferred hotel and positive feedback. Once again, thank you and we look forward to welcoming you back to Billion Waterfront. More

Perpetual traveller
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 14, 2014 via mobile

Rooms are ok but getting tatty, I could overlook that. Rock hard mattresses, I could pass that as 'Asian' style. Sporadic internet, below average food and dirt on the restaurant floor, I could probably forgive that too. But having a crappy karaoke style band blasting out poor quality music until the early hours to an EMPTY BAR, what on earth... More

Was this review helpful? Yes 4
BillionWaterfront, General Manager at Billion Waterfront, responded to this review

Dear serious_investor Thank you for your feedback and will look into improving our services. Have a nice day! More

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Additional Information about Billion Waterfront

Address: 1, Jalan Wawasan, Labuan Island 87000, Malaysia (Formerly Waterfront Labuan Financial Hotel)
Location: Malaysia > Sabah > Labuan Island
Price Range (Based on Average Rates): $
Number of rooms: 94
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