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All 37 Kota Bharu hotels

Renaissance Kota Bharu Hotel

4.5 of 5 Hotel   |   Kota Sri Mutiara | Jalan Yahya Petra, Kota Bharu 15150, Malaysia
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Ranked #2 of 37 hotels in Kota Bharu
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
michaelbzy Kuala Lumpur, Malaysia
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179 people have reviewed this hotel

Traveler rating
    55
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    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed 4 days ago NEW

There were several problems with my room; lights not working, TV not working and phones not working. Staff were helpful but the facilities in general are old and poorly maintained. Very disappointing for a well know hotel chain.

Was this review helpful? Yes
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Sir, Thank you for taking the time to give your feedback on our Hotel. It is with much regret to know that your stay with us was not so pleasant. Please accept our sincere apologies for the setbacks. Meeting our guest’s highest satisfaction has always been our top priority; and we are working hard towards that objective. We hope... More

Kuala Lumpur, Malaysia
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently sat for my medical specialist exam in USM Kubang Kerian and I had a wonderful stay in this hotel (1st time staying in this hotel, 2nd time visit to Kota Bahru). I booked this hotel through MAS golden holiday package. I wasn't aware of the free pick up from the airport. As soon as I arrived at the... More

Was this review helpful? Yes
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Sir, Thank you for sharing your wonderful experience during your recent stay at our hotel. We are glad to hear that you had enjoyed your stay and totally pleased with our services. Your positive feedback will be shared among our associates to inspire them to give their best at all times. We also look forward to welcome you back... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

The best hotel in kota bharu i would say.from the moment we walked in till we checked out. We arrived earlier than the check in time, coz we wrongly booked the flight (my bad!). So we tried to asked if we could checked in earlier. The friendly staff we're helpful enough to comfort us while our room is being clean.... More

Was this review helpful? Yes
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Madam, Thank you for your wonderful feedback on your recent stay at our hotel. We are pleased to know that you had enjoyed your stay and will share your positive comments among our associates. We also look forward to welcoming you back soon ! Best Regards Izudin Merican General Manager More

putrajaya
1 review
4 of 5 stars Reviewed 1 week ago

This is what i already expected from the state that called 'serambi mekah' should be. Good hospitality, friendly and its ok from the other hotel nearby. Not far from 'pasar siti khadijah' and 'wakaf che yeh'(did i spell it right?) Hahahaha... got 2 shopping complex nearby can u can go by walking. Exercise a bit. Hahaha.. not far. 5 minutes... More

Was this review helpful? Yes
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Sir, Thank you for your wonderful comments. We are glad that you had taken the time to share your recent stay experience at our Hotel. We are appreciative of your high regards given to our hotel. Every one of us here at Renaissance Kota Bharu always strives hard to meet our guest’s satisfaction. Please rest assured we are doing... More

Malaysia
Contributor
17 reviews 17 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I was here couple of days ago. This would be my third time staying in renaissance hotel KB. Overall, i did not have much expectation as it usually will be few hours daytime n come back to sleep. I did not have the luxury to explore hotel facilities. Room: ok size..bit old and nothing interesting about the decor. It was... More

Was this review helpful? Yes 1
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Madam, Thank you for being a loyal guest to our Hotel. We appreciate the time taken to give us feedback on your recent stay at our Hotel. However, it is much regretted that your stay with us was not up to your expectations. Therefore, please accept our sincere apologies for the setbacks. Please be assured that meeting our guest’s... More

Melaka, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed there for a course over the weekend, but brought along family. Check in took a while, but they were sensitive enough and apologetic. Refreshments were given. Rooms were clean, with WIFI connections. Next to the hotel is a shopping mall. So, easy access if you want to quickly get some snacks while enjoying your movie in the room. Buffet... More

Was this review helpful? Yes
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Sir, Thank you for your wonderful comments. We are glad that you had taken the time to share your recent stay experience at our Hotel. We are appreciative of your high regards given to our hotel. Every one of us here at Renaissance Kota Bharu always strives hard to meet our guest’s satisfaction. We look forward to welcome you... More

Devizes, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

20 storeys high - distant views over the town, the top two floors for 'Club' members. Being high meant being further from the noise of the busy street. Additional fee gave you 'high tea' in the club lounge (a running buffet style Asian/European mix and as many teas or coffees as you wished!) Outdoor pool I think was on 8th... More

Was this review helpful? Yes
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Thank you for staying with us and also taking the time to give your feedback on our Hotel. Please be assured that meeting our guest’s highest satisfaction has always been our top priority and we are working hard towards that objective. Every one of us here at Renaissance Kota Bharu always strives hard to meet our guest’s satisfaction. We hope... More

M
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 13, 2014

I stayed here for 1 night during my trip. The Renaissance is Kota Bahru's only 5 star hotel but to be honest I would say that is generous and 3/4 stars would be more appropriate. It is the detail that can make a difference, the sheets on the bed were thin, the towels in the bathroom were like paper, if... More

Was this review helpful? Yes 1
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Thank you for taking the time to give your feedback on our Hotel. We regret that your stay with us was not so pleasant. Please accept our sincere apologies for the setbacks. Please be assured that meeting our guest’s highest satisfaction has always been our top priority and we are working hard towards that objective. We hope to serve you... More

Guildford, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 22, 2014

This is the best hotel in Kota Bharu but it comes at a cost. The rooms are massive and staff very helpful. You can walk to the main town but roads busy and a little dangerous. A good spa and pool to relax at after a long day walking round the town.

Was this review helpful? Yes 1
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Matt, Thank you for staying with us recently. We are glad you enjoyed your stay. Please rest assured that meeting our guest’s satisfaction has always been our top priority. Our Hotel provides complimentary shuttle service to the town area on scheduled time for our in-house guests. We look forward to welcome you back on your next visit ! Izudin... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 10, 2014

I had a comfortable days staying in this hotel. Good services standard. Easily booked via hotel website. Next to shopping mall makes me easier to buy anything in need. My children enjoyed the stay, big cosy room. The bad thing was the traffic jam especially on weekend or peak hours

Was this review helpful? Yes 2
Izudin M, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Sir, Thank you for taking the time to write a review of our Hotel. It’s good to hear that you had a good stay with your family at our Hotel recently. At Renaissance Kota Bharu, our ambassadors always strive to meet our guests’ expectations. As for the traffic jam, it only occurs occasionally like during festive season. On any... More

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Additional Information about Renaissance Kota Bharu Hotel

Also Known As:
Renaissance Kota Bharu
Kota Bharu Renaissance
Renaissance Kota Bharu Hotel Kelantan
Address: Kota Sri Mutiara | Jalan Yahya Petra, Kota Bharu 15150, Malaysia
Phone Number:
Location: Malaysia > Kelantan > Kota Bharu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 37 hotels in Kota Bharu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Renaissance Kota Bharu Hotel 4.5*
Official Description (provided by the hotel):
Experience the rich Malay culture at Renaissance Kota Bharu Hotel, the city's only five star international class hotel and premier convention and wedding venue. Conveniently located in the heart of Kota Bharu's commercial and shopping district and also close to the domestic airport. For business or leisure traveler, the 298 spacious accommodation rooms and suites provides world class service and facilities including High Speed Internet, 2 Executive Floors with dedicated Club Lounge,Business Centre, wireless meeting rooms with Grand Ballroom, an on-site event management to create exhibitions, conventions, meetings and most extravagant weddings. The Renaissance Fitness Centre is Kota Bharu's largest gymnasium equipped with latest fitness equipment, steam rooms, sauna, Jacuzzi and a heated outdoor swimming pool. ... more   less 
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