When we finally arrived in Kota Bharu we'd spent 12 hours at Surat Thani train station due to our train being delayed, then 9 hours on a train, and then walked over the Malaysian border so we felt like we deserved a bit of luxury! The Renaissance is an excellent choice at the edge of town (although we barely left... more

We stayed there during our travels through Malaysia and were very disappointed. For a hotel from such a category (I know other hotels of this group in other location f.i. Bangkok) you would not expect such tired, run down surroundings. Hotel room - o.k., bathroom mouldy with broken toilet seat (in a 5 star hotel!!). Location - in a very... more

Not particularly impressed with the hotel. Check in was arduous. Rooms are mediocre and the staff keep turning down the AC and it is very hot in April. Beds are a bit hard, fitness center and pool are pretty good tho. Not sure there are very many other options in the area. more

This is the best hotel in KB by a mile the staff are first rate the rooms are very clean. You can even get a beer !!!! more

Great luxury hotel with beautiful rooms focused on business. Small bathrooms but large king bed. Unfortunately, no balconies. Very friendly and helpful staff. Nice pool on the 8th floor that was open until late. Some distance from the center. more

The hotel a pleasant surprise. I didn't really expect it to be such a nice hotel. Rooms are good. Prices are reasonable. Service excellent. No other hotels in Khota Baru can match its standard. But the hotel really need to look into the carpark arrangement as I rather felt unsafe parking my car at the basement as it is shared... more

I don't know if some other correspondents had bad luck on their visits but I found this hotel almost on a par with the Mandarin Oriental style hotels in KL and elsewhere - one of the best on our 2 week Malaysian trip. Excellent, friendly service and superb buffet (we had a a Japanese style feast, with chefs flown in... more

Great rooms, staff friendly and helpful. Buffet breakfast really enjoyable and good value. Location of hotel out of the way, but easy to get to. After a long drive a surprise to see a hotel of this quality. more

I was with my family, 8 adults and 1 child. We were advised to take the junior suite (1 king size bed, 1 sofa bed) and one duluxe room (2 queen beds) as we asked for connecting rooms. I had requested for 2 duluxe rooms (as they come with 2 queen beds) but was told that they do not have... more