Presidential Suite; Private Jacuzzi, Infinity Pool, Amazing Food...... Very rarely, do I go to a hotel and have no complaints at all. This was one of those rare visits. It was PERRRRRFECT. We got the best rooms at the place at really good rates, spend some good time at their pool and the beach. The place was close to Pentai...
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My wife and I spent 3 nights in this hotel, and all in all feel that this hotel does not provide the same standards and service as other Sheratons that we have been before! We were bitten by mosquitoes every night, and they always attack in the wee hours in the morning. When it rains, you can hear the rain...
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Dear Joanna O,
Thank you for the time taken to provide us with this review.
It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided you. Please accept my apologies on the shortfall areas and inconvenience you have encountered. Rest assured, our associates are provided with appropriate training to enhance their...
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We popped in here for a four-day, three-night stay in mid-April.
From the main road, the hotel looked dull. Once inside, one can spot the 'minimalist' and modern kind of furnishings and architecture everywhere.
Since it was a non-peak period, the staff allowed us to check in early - around 9am - as our flight was early. This was greatly...
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Dear LLS0811,
Thank you for sharing your recent experience at the Four Points by Sheraton Langkawi Resort in this review.
It is our pleasure to ensure our guests’ needs are taken care during their stay and I am glad that the effort is appreciated.
I have taken onboard your concern on the lack of facilities and can assure the matter...
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I arrived at the hotel at around 2pm++, and after a tiring island hoping trip, I am quite shocked to told that my room was not yet ready. Luckily, in 5 minutes time, the room is ready. Anyway, the lobby is really as empty as what most reviewer here says.
The room is large, the bed is comfortable. When I...
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Dear samlee860407,
Thank you for taking the time to provide us with this review.
It is nice to know that you enjoyed the comfort of our room and huge infinity pool.
Though room service is not available at this resort, special arrangement can be made through our Eatery on certain occasion during stay.
Most of our guests booked room with...
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This is a beautiful property, with a private beach. The pool is nice & just a stone throw away from the airport. While i did read the average reviews about this hotel, was expecting more since it was a Sheraton. Truly disappointed.
When we checked in, we were informed the hotel does not have room service, this was not informed...
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Dear Nasir_Patel,
Thank you for the time taken to provide us with this review.
I have noted your disappointment especially on the non availability of in room dining facilities, rest assured guest is informed appropriately at the time of booking for better guest experience.
Guest's comfort and safety is our priority. I can assure my team has looked into your...
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We were at this hotel for a week. As we were staying for that period of time we were upgraded which was unexpected and a nice surprise😄 the staff were friendly and always willing to help. There was a tsunami warning whilst we were there and we were calmly updated constantly by the manager. The tour desk girls are lovely...
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Dear Debbieperth,
Many thanks for your positive review and choosing to stay at The Four Points by Sheraton Langkawi Resort for your holidays.
My team takes pleasure in taking care of our guest’s needs during their stay. It is great to know that they did impress you.
I appreciate your highlight on our huge infinity pool. The layer of floating...
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My husband and i stayed a night, There are a lot of mosquitoes in the room at all times. It is kind of annoying when you are trying to sleep and the mosquitoes buzzing around your ears. The good thing about this hotel is the swimming pool is huge, however we saw a layered of oil at the corner of...
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Dear StaceyChan,
Thank you for the time taken to provide us with this review.
I take concern of your feedback on the mosquito issue and can assure that my team takes the necessary action to further improve. Besides the fogging exercise conducted twice a week and mosquito repellents provided in our guest room, our Room Attendants have been briefed to...
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The room was great, modern concept with minimal deco which is something interesting. Thumbs up to Mr Puasahad a.k.a Fuad who made my stay enjoyable. The friendly and helpful staffs have made everyone felt welcomed. But in overall, the lobby needs to put up some furnishing as it's still empty. Have to have more outlets as well.
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Dear Mizz2012,
Thank you for your review and choosing to stay at the Four Points by Sheraton Langkawi Resort for your holidays.
How happy am I to read your reviews and know that you have been well taken care by our Food & Beverage Service Manager, Mr. Puasahad during your stay.
Many thanks for your highlights on our guest room...
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After reading all the reviews we were a bit hesitant about our booking at this hotel. Both being well seasoned travellers and used to a variety of accommodation, we could not fault the hotel, our room, the service or location.
We were checked in quickly on arrival and taken to our room. The room itself was very spacious, clean and...
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Dear PJROUX,
It is nice of you to share your recent experience at the Four Points by Sheraton Langkawi Resort in this review.
Many thanks for choosing to stay with us and I am impressed to read your highlights especially on our amazing pool. Trust you had a great time while you were here.
I appreciate your suggestion to change...
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We didn't expect anything fabulous especially for ~$100 a night including breakfast but were disappointed to find a massive, completely empty "resort" that was obviously still undergoing renovation to a poor quality standard. Upon check in the staff didn't recognize SPG gold status and offer our amenity and when asked if an upgrade to even a pool view standard room...
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Dear michelleewart1,
Thank you for posting this review.
It is with regret to hear of your disappointment on your recent stay at the Four Points by Sheraton Langkawi Resort. Please accept our apologies for the inconvenience encountered.
The unpleasant encounter with our Front Desk associates in recognition of your Starwood Preferred Guest Gold membership benefit is not the typical service...
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