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Century Four Points Resort

Teluk Nibong, Langkawi 07000, Malaysia (Formerly Sheraton Langkawi Beach Resort)
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Century Four Points Resort
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1,244 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Singapore, Singapore
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 1 week ago

I entered this hotel knowing there is some negative reviews about it. When i reached there, i understand that the hotel has just changed hands from Sheraton to Century Four Points as of 1 June 2015. The staff told me that the hotel will undergo major renovation next July. The hotel is so quiet, there is a feeling that only... More 

Was this review helpful? Yes
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This resort was Sheraton Resort. However, since 1st June 2015 the resort is managed and operated by The Century Four Points Resort. The resort is really poor. The room was not clean and some of the facilities are old and not renewed. We have asked for a laundry but it is closed as well as spa centre. The restaurant is... More 

Was this review helpful? Yes 2
Peter A, General Manager at Century Four Points Resort, responded to this review

Dear yassersaad, Thank you for sharing this review. I regret to hear that your recent stay with us was not to your expectations. I apologize for the disappointment you had expressed and the inconvenience caused. As you may know, the resort is closing for refurbishment effective 6 July, 2015 onwards until further notice. We certainly will look into priority the... More 

Travelers are raving about these Langkawi hotels

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The room needs improvement. The jacuzzi is not working. The wifi is not working. Parking is cery limited. People double parked our car and it is troublesome for us. The swimming pool was ok but we have to wait about 30minutes for the towel. The receptionist is not professional. Its like they hire an intern. Overall, we dont enjoy our... More 

Was this review helpful? Yes 1
Peter A, General Manager at Century Four Points Resort, responded to this review

Dear rinzoraz, Thank you for your review. It it regrettable that your recent stay with us did not leave you with a positive lasting impression of the resort. We have taken your comments on board that we could do better in regards to the facilities and services we are offering for better value and guest satisfaction. Please accept my apologies... More 

Singapore, Singapore
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We first stayed here on our honeymoon 5 years ago and loved it . This time however it is a shell of its former self. The best thing is the view from the pool over the bay, that is spectacular. Otherwise the rooms are tired with fixtures falling from walls and wood stain on the bath tub. We did like... More 

Was this review helpful? Yes
Peter A, General Manager at Century Four Points Resort, responded to this review

Dear redpuppetlady, Firstly I would like to thank you for staying with us despite the reviews provided by our previous guests. We have recently changed to a new management and renamed Century Four Points Resort. Our property is closing for refurbishment effective 6 July 2015, to give our products/facilities a facelift. We certainly will look into priority the comments that... More 

Jiaxing, China
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 27, 2015

Currently called Sheraton Langkawi but as of June 1st it will be operating under a new name "Century by Four Points". The reason is probably very simple; This hotel cannot live up to the standards of the Sheraton brand and the owner does not have the intention to do so as you can also read in other comments. I actually... More 

Was this review helpful? Yes 1
Peter A, General Manager at Century Four Points Resort, responded to this review

Dear Rogier T, Thank you for posting this review. I regret for the disappointment you had expressed in regards to our property maintenance. For your information, the Century Four Points Resort is closing for refurbishment starting 6 July 2015, to give our products a facelift. We certainly will look into priority the comments that our guests have highlighted for better... More 

Singapore, Singapore
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 26, 2015

Location Not really a good one because the Sheraton Beach Langkawi is located remotely from closest happening area eg Cenang. Room Access To get to hotel room, we need to take a lorry-modified shuttle which is in bad condition eg plastic chair is torn off, no safety doors, and not comfortable. We have 4 months old baby traveling with us... More 

Was this review helpful? Yes 1
Peter A, General Manager at Century Four Points Resort, responded to this review

Dear TeikSengChong, Thank you for sharing this review. We do appreciate your comments in regards to the facilities and services provided, as it enables us to continue monitor and gives us an opportunity to make improvement for better guest experience. Many guest loves the resort's natural setting and location that provides peaceful ambience and amazing views that they enjoyed, despite... More 

Singapore, Singapore
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed May 21, 2015

Firstly, I'd like to qualify myself so that I don't just sound like an angry disgruntled customer. I have been working in South East Asia for 3.5 years, my wife is born and raised in Hanoi. I have traveled extensively on business throughout this region staying in many small provinces and many big cities. I have experienced a variety of... More 

Was this review helpful? Yes 7
Peter A, General Manager at Century Four Points Resort, responded to this review

Dear Sean M, Thank you very much for taking the time to write this review. I regret that your recent experience with us was not to your expectations and I apologize for the inconvenience you had encountered. We have taken your comments onboard and reviewed with the team members, rest assured that the highlighted areas for our improvement have been... More 

Bhubaneswar
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 21, 2015 via mobile

The hotel is a huge property. One has to walk a lot in this hotel. The hotel provides free transport inside the hotel premises. Beautiful view of the sea from the room. One needs to hire a car or a bike as the hotel is far from the main shopping districts.

Was this review helpful? Yes
Peter A, General Manager at Century Four Points Resort, responded to this review

Dear Subhasish77, Thank you very much for your kind review. It is a pleasure to hear how impressed you were with the natural setting of our resort - that many guests enjoyed. We appreciate your time sharing this review and we look forward to welcoming you back in the near future. Kind regards. More 

Egypt
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 20, 2015

I have stayed in this hotel for 3nights. The location is beyond amazing. The mere idea that you wake up every morning on an island is just breath-taking for me. Our room was sea-front with jacuzzi. The room and its facilities is just amazing. The bed, the bathroom and everything. All is great till you go out of your room.... More 

Was this review helpful? Yes
Peter A, General Manager at Century Four Points Resort, responded to this review

Dear EgyptHoneymooner, Thank you very much for sharing your recent experience with us in this review. Normally we strive to meet our guest expectation as to ensure they had a memorable stay, however, I regret to hear of your disappointment. I apologize for your experience and the inconvenience you may have encountered. We have taken your comments on board and... More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 18, 2015

We went there for our honeymoon and were surprised at how underwhelming this five star hotel was. We had a small, very out of date bungalow that started leaking from everywhere the minute it rained. To be fair it was raining heavily, but I would expect such a hotel to be better equipped and not have us all waiting in... More 

Was this review helpful? Yes 1
Peter A, General Manager at Century Four Points Resort, responded to this review

Dear Melanie K, Thank you for your comments. I regret to hear of your experience with us. I apologize for the inconvenience caused. For your information, our resort is closing for renovation effective 5 July, 2015. We appreciate your comments, as it enables us to continue monitor and gives us an opportunity to make improvement for better value and guest... More 

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