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The Westin Langkawi Resort & Spa

5.0 of 5
Jalan Pantai Dato Syed Omar, Langkawi 07000, Malaysia
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The Westin Langkawi Resort & Spa
Ranked #9 of 93 hotels in Langkawi
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1,354 reviews from our community

Traveler rating
    731
    387
    157
    51
    28
See reviews for
Families
355
 
Couples
623
 
Solo
32
 
Business
44
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New York Mills, Minnesota
1 review
5 of 5 stars Reviewed May 21, 2013 NEW

Stayed 3 nights late April. We have fantastic experience from checked in until checked out. We were served with welcome drink and cold towel on arrival. We arrived early and tot cannot get room however without hesitation the young lady give us room immediately. Staff were frindly and helpful. Special mentioned to Faizal who always helpful to answer all our... More

Was this review helpful? Yes 1
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review
May 22, 2013

Dear Silam F, Thank you very much for sharing your experience. I am glad that you are comfortable with our check in process. Thank you for highlighting the quality service performed by our friendly and helpful associates. I do agree with you that our pools are fantastic too. I appreciate your positive comments about SuperFoodsRx buffet breakfast and cleanliness in... More

Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 20, 2013 NEW

We stayed at the Westin for seven nights in June 2013. The accommodation was perfect. The food was good and breakfast exceptional quality. Staff friendly and helpful. The only negative was the pool which needs a good cleaning. The tiles were dirty and it didn't feel nice to swim in. The beach location was a little disappointing. The manager was... More

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SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review
May 22, 2013

Dear Jeanette0101, Thank you very much for sharing your feedback. It is very kind of you to highlight our cuisine and I am so pleased to know that your dining expectations were met. It is also very kind of you to mention our friendly and helpful associates. I am concerned about the issues regarding our pool cleanliness and I have... More

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 19, 2013 NEW

My partner and I stayed here in late May and, overall, enjoyed the experience. The facility itself is, while very nice, slightly tired should you look at the details. However it is a Westin and does provide many of the luxuries that you would expect with such a chain. There are three lovely pools, a fantastic pool bar (the cocktails... More

Was this review helpful? Yes 1
See 2 more reviews by Garth T for Langkawi
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review
May 22, 2013

Dear Garth T, Thank you for taking the time to post this review. I appreciate a lot your feedback recognizing our unique pools, Splash poolside bar, award winning Heavenly Spa, and SuperFoodsRx buffet breakfast. I very much regret the shortcomings you experienced and I do apologies for this. We will retrain our staff at the reception to ensure a more... More

Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 18, 2013 NEW

Stayed 2 nights for seminar. The bed was VERY comfortable in a spacious room. Wifi in room was intermittent and in fact a colleague had to leave his room to work in the lobby area for a better wifi. The park view room was not inspiring, consider the sea view rooms. Hot water was tepid but not really an issue... More

Was this review helpful? Yes
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review
May 22, 2013

Dear chanben, Thank you very much for sharing your experience. I would like to thank you for highlighting our room, especially our Heavenly Bed, which I have to agree with you, are amazingly comfortable. I have taken note of your comment on the difficulty of internet access and we will work closely with our service provider to ensure that there... More

Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 18, 2013 NEW

Very pleased with the Guest Relation Manager Jana Zahranova because she was very helpful and effective with finding a resolution to some minor concerns during our stay at the Westin Langkawi. The hotel serves an amazing buffet breakfast because the selection is so plentiful, the food is very fresh and tasty. The swimming pool is gorgeous and the bed is... More

Was this review helpful? Yes
See 2 more reviews by Iheartbigcities for Langkawi
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review
May 22, 2013

Dear Ihearbigcities, Thank you very much for writing this review. It is always rewarding to know that you felt well taken care of; I will certainly compliment Jana with your feedback as well as recognize her great work. I appreciate a lot your feedback recognizing our signature SuperFoodsRx breakfast, unique pools and Heavenly Bed. We hope to see you again... More

Adelaide
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 18, 2013 NEW

My Husband and I stayed at the Westin from Friday 3 May and checked out on Friday 10 May. From when we arrived until we departed you couldn't complain about the service. In reading Tripadvisor before we left I read comments "not up to 5 star standard" I totally disagree they are a 5 star hotel, another negative was "you... More

Was this review helpful? Yes
See 3 more reviews by Flashy01 for Langkawi
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review
May 22, 2013

Dear Flashy01, Thank you very much for your precious feedback. It was very kind of you to highlight the SuperFoodsRx buffet breakfast and I am pleased to know that we managed to meet your dining expectations. It is always rewarding to know that you felt well taken care of; I will certainly compliment my team with your feedback as well... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 17, 2013 NEW

Service was good as staff were friendly and helpful. The view was spectacular from the restaurant. However the food at the restaurant wasn't up to standard. Fr example the sweet and sour soup so so salty and the buffet platter was all fried food that was no too appetizing when cold as the warmer didn't warm the food up well!... More

Was this review helpful? Yes
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review
May 22, 2013

Dear CamillusY, Thank you very much for your feedback. I am delighted to know that our customer service was to your satisfaction. I am concerned to note that the quality of food did not meet your expectations. I have addressed this with our Executive Chef and will review and improve it immediately. I appreciate your comment about the WIFI. We... More

Singapore, Singapore
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 16, 2013 NEW

Stayed with a family of 4 adults and 3 children for 3 nights. From the point of arrival, the staff had excellent service, always smiling. Kids were given the usual westin kids pack. The island itself is beautiful, we rented a car, easy to get around. Probably it was the off peak period, so it never felt crowded. Rooms-newly renovated,... More

Was this review helpful? Yes
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review
May 22, 2013

Dear gkc1977, Thank you very much for sharing your experience. I do agree with your suggestion to rent a car to explore the island. Langkawi roads are in good conditions and it is very easy to find your way around. I am delighted to hear that you have enjoyed your stay in one of our newly renovated rooms. It is... More

Peterborough, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 12, 2013

This was our 1st time in Malaysia.I chose Langkawi & the Westin hotel for the location.It lived up to our expectations completely.The hotel staff were so helpful.Always polite and could not do enough for us.a special mention for Janna (Manager/reception)Thina (poolside bar) & Albanea and the Breeze Lounge boys.Wonderful people.We wish them well.Breakfast was fantastic.The gardens were kept beautifully And... More

Was this review helpful? Yes
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review
May 22, 2013

Dear christine r, Thank you very much for sharing these priceless feedback. I have to agree on the beauty of the resort, spectacular location and stunning scenery. It is just a perfect location for city lives get away. I would like to thank you for your generous remark regarding our friendly and attentive associate. My team and I are really... More

Hyderabad, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed May 10, 2013

Nice hotel.....excellent location....... They have an Indian chef......he makes whatever you want.....the way you want......perfect for a family holiday !!! Lobby is huge and the ocean view from the lounge are great......Staff is always smiling and very helpfull. Gym is well equipped and nicely located......the activity centre has lot of options.....Squash , table tennis , board games , gym and... More

Was this review helpful? Yes
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review
May 22, 2013

Dear sarvesh129, Thank you very much for the detailed review about your experience. I am always proud to agree on the beauty of the resort, spectacular location and I do agree that the resort offers magnificent ocean view. I am so pleased to know that your dining expectations were met too. We truly appreciate your highlighting on our services and... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Infinity pool(49)
  • Very good(40)
  • Buffet breakfast(22)
  • Yacht club(21)
  • Star hotel(19)
  • Ocean views(18)
  • Private beach(15)
  • Room service(14)
  • Jetty Point(12)
  • Great Place(12)

Additional Information about The Westin Langkawi Resort & Spa

Address: Jalan Pantai Dato Syed Omar, Langkawi 07000, Malaysia
Phone Number:
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotels in Langkawi
#9 Luxury Hotels in Langkawi
#10 Romantic Hotels in Langkawi
Price Range: $$$
Hotel Class:5 star (5*)
Reservation Options:
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Also Known As:
The Westin Langkawi Hotel Langkawi
The Westin Langkawi Resort And Spa
The Westin Langkawi Hotel
Westin Langkawi Resort
Westin Langkawi
Westin Langkawi Hotel
Langkawi Westin

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The Westin Langkawi Resort & Spa
Enter dates & see best prices*
Check In mm/dd/yyyy Check Out mm/dd/yyyy
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